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Rated 4.3 out of 5 by 324 reviewers.
Rated 3.0 out of 5.0 by Returning Guest I have stayed at this hotel more than once, and I have been underwhelmed each time. I do not feel this property is a HIE showcase property. It is heavily used during the summer months, and it seems the hotel staff and management struggle to keep up with the high volume of summer use. I stayed here twice this summer for lack of other alternatives. The location is great, but it goes downhill after that. The staff is friendly, but not terribly efficient. The breakfast is seldom hot as it should be and often taste like it has been out several days. The rooms need a makeover and are not worth the amount charged for peak summer rates. I personally expect more for my money. August 21, 2014
Rated 5.0 out of 5.0 by Wonderful Location and Convenient Our family had an excellent experience at the Orange Beach, AL location. We enjoyed the pool as well as the Tiki Bar and we also liked how the pool opened up to the beach. We will visit again. EXCELLENT! Thank you! August 20, 2014
Rated 5.0 out of 5.0 by Excellent views and right on the beach This place is competitive in there prices I like the fact that it is on the beach and the view is excellent. The swimming pool is open 24 hrs beach access 24hrs you go eat breakfast go do a little site seeing come back and your room is cleaned beds are made. We had and excellent time. August 20, 2014
Rated 5.0 out of 5.0 by Great place to stay Everything was great room, pool, location, & staff August 16, 2014
Rated 5.0 out of 5.0 by Orange Beach Excellent place and family friendly. It was clean and well maintained. The rooms were very well maintained. Pool was amazing as was the beach. August 14, 2014
Rated 5.0 out of 5.0 by A great choice for a hotel in Orange Beach This hotel was very clean, our room was spacious and very comfortable. The bathroom was exceptionally clean, and I'm very fussy about that. The front desk people really seemed to enjoy their jobs and were very friendly and helpful. It was nice to have the big jugs of fruit-infused water in the lobby too. It's right on the beach, and the pool looked sparkling clean and had an inviting "beach entrance", although we did not go in because we wanted to experience the beach instead. The pool bar's drinks were too pricey, however. If we return to this area, I would definitely stay here again. Great value for the price, and the cleanliness would be my strongest reason for coming back. August 14, 2014
Rated 5.0 out of 5.0 Awesome staff and right on the beach Our family of 4 stayed Aug 7-10. The hotel staff was AWESOME! The hotel is on the beach. The breakfast items were fantastic. We had a partial ocean view, but it was a really good view. We enjoyed ourselves immensely. Our kids loved the pool. The walk in feature made it really easy for them to get in and out. If I had any complaints, the elevators were a little slow. We would highly recommend staying here. We'll definitely be back! August 13, 2014
Rated 5.0 out of 5.0 by Relaxing and pleasant The Staff is very friendly, and will make sure all of your needs are met. The rooms are large and the balcony looking over the beach was awesome! The pool is clean and the bartenders are always at your service. Great family or adults only vacation spot. Bed was comfy and room temperature was perfect. August 13, 2014
Rated 4.0 out of 5.0 by Excellent service, breakfast, and pool We had a great time. The staff was very friendly and hard working and the beach access and pool were great. My only criticism would be that the rooms could use a fresh coat of paint and some updated decor/furnishings. August 12, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Every request was quickly and pleasantly addressed. I have never stayed in a hotel where the staff was as friendly and accomodating. August 10, 2014
Rated 5.0 out of 5.0 by Family Getaway Great hotel with access right on the beach, friendly hotel staff and nice room. August 8, 2014
Rated 2.0 out of 5.0 by Good location. Nice staff. Pool cloudy...couldn't see your feet. Could been from all the chemicals needed....(no bathroom outside& only 1 stall in lobby). Lots of kids in Elevators VERY slow, both of them. Too many people and they were used as service elevators also. Would be an okay place if only a few people there. All the staff were very nice. August 7, 2014
Rated 4.0 out of 5.0 by Great pool for the kiddos - awesome easy access to the beach The "gulf view" was nice except for the 24 hour pool and party music also right out the window was a little annoying after midnight. Getting a non-gulf view room for cheaper would be worth it. The Wi-Fi was horrible. Very nice staff and awesome service from the front desk! We paid a little too much considering the age of the hotel and the mid-level in room accommodations, but we did book it about a week before the trip... so I guess that's what we get for being late August 5, 2014
Rated 5.0 out of 5.0 by Awesome bed and great staff When we arrived we were greeted by Dominique, and she was awesome. Helped speed the check in process and within minutes was in our room and changed for the beach. All the staff members were great. Clean rooms and common areas are what I like and they succeeded in that area of mine. The Family totally enjoyed it and we will be back. Maybe on a higher floor but definitely we will be back. August 5, 2014
Rated 5.0 out of 5.0 by 2 day get away Staff was great room was clean comfy king bed easy beach access great breakfast recommend Bubbas seafood across the street had some delicious boiled shrimp & guthries chicken for lunch & we also recommend Ritolos pizza Thanks God Bless! August 4, 2014
Rated 5.0 out of 5.0 by Great service We stayed 3 nights in Orange Beach and it was great. The staff was friendly, it was clean, in fact they cleaned everyday and left fresh towels daily. The breakfast was good there just wasn't enough sitting. We were on the beach but we didn't have an ocean view like I requested. From where we could tell there was only 6 rooms facing the ocean so that is misleading. Over all is was a great place to stay. August 1, 2014
Rated 5.0 out of 5.0 by Great Service From checking in the hotel t daily calls to our room was so appreciated. The staff was very friendly from breakfast lady to maintenance people and housekeepers. Our overall experience was excellent. Thank you for making our stay a great one and we, 5 ladies, hope to be back. July 31, 2014
Rated 3.0 out of 5.0 by Great Location The beach access was great. The bed was comfortable and the breakfast was great. I did see a huge rat at the pool! Gross. Also, our room was the last one on the way out to the beach and it was pretty loud outside our door. The room was small but that's what you expect from a beach hotel. July 30, 2014
Rated 5.0 out of 5.0 by Great location Nestled among some large Condos along the beautiful Gulf Coast, the hotel provides direct beach access and amenities you expect at all the HI Express hotels. A few things to note... I visited during prime vacation season (July) and the hotel was very busy. Breakfast seating was limited and everyone was in line for food. The pool was small considering the number of rooms and people it can support. The elevators are rather slow and you'll always wait for a few minutes to catch one of the two in the hotel. On the positive side, we enjoyed the stay and would return again. July 29, 2014
Rated 3.0 out of 5.0 by Not totally Satisfied with Our Experience Overall a good stay, but some of the front desk staff could use some training on how to treat guests. July 28, 2014
Rated 5.0 out of 5.0 by Short walk to the Beach! Really enjoyed our stay! We will be returning next summer! All staff was Friendly and helpful, We had a little problem with our A/C and they fixed it and didn't have to move rooms! July 28, 2014
Rated 4.0 out of 5.0 by trip to the beach nice room on the beach nice pool chairs and umbrellas on the beach beautiful waves and sand every where relax chill come to the beach July 24, 2014
Rated 4.0 out of 5.0 by Good stay but some cons We enjoyed our stay here. It was a small hotel, though, so it took a while to get onto the elevator. Moreover, the bathroom was no where near the pool. When the children needed to use the restroom, I felt like we had to track water into the hotel. The breakfast involved a line and juggling where we would sit until they opened up an additional space. The pancakes were delicious, though, and our room was nice. July 24, 2014
Rated 5.0 out of 5.0 by Our getaway My wife and I were very pleased with our stay at this hotel. The access to the beach was perfect. The pool had a bar close by, which opened early and stayed open late. That was a nice touch. And the breakfast was Fabulous! July 24, 2014
Rated 3.0 out of 5.0 by Verify your reservation details Made reservations by phone and verified with representative that it was a beach view room. When we arrived we were not given a beach view room and we were told that there were no beach view rooms available so we had to keep the room we were given. My daughter was very dissapointed. July 24, 2014
Rated 5.0 out of 5.0 by Great choice for a weekend get away Simple review. Courteous staff, clean room, comfortable bed, GREAT breakfast. Great beach hotel....yes, on the beach! Room has a large mini-fridge and microwave. Bubba's restaurant across the street. Souvenir shop next door. Nice pool with hot tub (and co-located bar that serves beer and beach drinks as well as nachos, mini-pizzas, hot dogs). I highly recommend. July 23, 2014
Rated 5.0 out of 5.0 by Nice place to stay Room was comfortable and clean. Bathroom was big enough with good lighting. Plenty of outlets to plug in all the techno-gadgets. Breakfast was tasty but crowded. The staff did open the meeting room doors to accommodate the large number of people. The staff did an excellent job of feeding all those hungry people in a courteous, timely fashion. A real feat to feed all the people who seemed to arrive at the same time! July 20, 2014
Rated 3.0 out of 5.0 by Friendly staff Friendly staff, great location, loved the open pool hours. However bathroom had leak from ceiling and floor was drenched. Went downstairs to ask for extra towels and staff didn't care that there was a leak. July 17, 2014
Rated 1.0 out of 5.0 by Not the Best Managed Holiday Inn Mgmt was not very helpful. Pictures show vehicle parked in tow away handy cap zone for 2 days and no response from Mgme July 17, 2014
Rated 5.0 out of 5.0 by Clean rooms and wonderful Service We had a wonderful time at your hotel. The beds were clean. We were next to the elevator and were worried that the noise might bother us, but the room was very quiet. The only complaint I might have is that the complimentary internet was quite slow. Other than that, we had a blast! July 15, 2014
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