Rated 4.3 out of 5 by 178
Rated 5.0 out of 5.0 by cashmoney great place to stay
Impressed by the amount of staff always present keeping the property clean...Only complaint was condition of carpet in my room.seemed musty to me and damp but it is the beach so I am sure it gets its share of wear and tear...by no means would this keep me from staying here again...
June 26, 2013
Rated 5.0 out of 5.0 by MIMI523 Great hotel for beach vacation
We stayed here the week of 6/13. Front desk folks were great .Shoutout to Sam who recommended Crab Trap for dinner.The cleaning ladies on 5th floor were helpful when we needed extra stuff. Loved the 2 pools and the pool bar. Location is close to everything we wanted to do. Rooms were clean. Easy access to beach, lots of parking. Great hotel...we will come back
June 25, 2013
Rated 4.0 out of 5.0 by tomstep2 Great Staff and Great Views
The hotel has beautiful views on the Gulf front side. We were on the 5th floor and the views were spectacular. The staff was amazing, very helpful and pleasant. Better than most Holiday Inn properties that I have stayed at.
The swimming pool was great and my kids loved it. Also access to the beach was very easy and convenient.
The hotel lobby has beautiful fish tanks that my kids enjoyed while checking in and the breakfast was outstanding, although the dining area stayed very crowded.
The rooms were clean and typical Holiday Inn Express. The air conditioning is the best and most efficient of ANY hotel I have ever stayed. The rooms were spacious enough, although more dresser or table top room would have been nice as it is very limited and made it difficult to use the table when beach bags, toys, etc... were on it.
My only two complaints are the elevators take a long time and often you have to wait as they are full with people. Another elevator or two is really needed at this property. The other is the balcony on the Gulf front rooms. It is very small, not enough space to truly relax while looking at the gulf.
Overall the experience was great and I would definitely stay here again without hesitation!
June 24, 2013
Rated 1.0 out of 5.0 by Jack012 Horrible beds, dirty room and noisy
But we were on Rewards point nights and told no other room was available. Four nights no clean sheets. Bed was worn out. A horrible room. A wet spot in front of the bathroom door that smelled like urine.
And a very rude young woman with comments at the desk when we checked out.
Stayed at this same hotel last September. Everything was perfect. Good clean room. Firm mattresses. Friendly staff. Excellent choices for breakfast. Maybe because they had a convention in Sept. instead of families vacationing in July.
This was my wife's break from chemotherapy. She loved Orange Beach so much last September she wanted to go back. In her condition cleanliness is extremely important.
June 19, 2013
Rated 4.0 out of 5.0 by apaden5799 Overall good experience
Convenient location directly on the beach. Great pool. Only problem was it is difficult to get bedding at night if housekeeping fails to leave it
June 18, 2013
Rated 4.0 out of 5.0 by chief623 Great location
Location is perfect, right on the beach. Had a couple of hiccups with the staff but nothing too bad.
June 10, 2013
Rated 5.0 out of 5.0 by jbcastig Great Bed and Awesome Breakfast
Didn't expect the room to have a mini fridge and microwave, very nice surprise. Staff was extremely helpful and nice.
June 7, 2013
Rated 2.0 out of 5.0 by justbeachy Breakfast was good. That's all!
Waaaaaaaaaayyyyyy overpriced for what you get. Room wasn't ready on time and we requested extra towels that were NEVER brought to our room. We went down to ask for them for the third time and were told that "none were available." Seems strange since we passed several carts on the way back to our room that were full of towels. Staff wasn't friendly or helpful at all. Okay hotel if the price were $75, but for $200 something, it wasn't worth it. The heated pool was cold also. Wouldn't recommend this to anyone. Rent somewhere else. Sad, but true.
June 6, 2013
Rated 5.0 out of 5.0 by sammi79 great view and great service
We had a wonderful, quiet room. Nice shower with warm water and nice water pressure..With a beautiful view of the beach!!!
June 5, 2013
Rated 3.0 out of 5.0 by JKJK What a difference a year makes
In 2012 we came to the Orange Beach area without reservations and found a room at your property for this same weekend with rates cosiderability lower than this year making reservations a month or so in advance only to find rates increased $30.00 a night. The room was OK finfing large black bugs in it two days in a row. 1st day room clean by 10 AM 2nd day complained about mildewed sheets and our room did not get cleaned until 5PM or so the rest of our visit taking away our afternoon we always come in from the pool at 3PM or so to nap cleanup for early dinner. The pool was not clean the whole time we were there cans bottle caps food and paper laying around and an umbrello in the pool one morning. I really hate the experience we had but it is what it is. We had planned this to be our Memorial Day weekend to the future based on last years wonderfull experience. We most likely won't be back.
June 5, 2013
Rated 4.0 out of 5.0 by Rachal28 service
The rooms were a little small , but clean. The only thing I was really disappointed in was the bartendar by the pool on the Wednesday night May 29 between 4pm-6pm...
My husband an I ordered several drinks and every one of them was nasty. One of the drinks was supposed to be a frozen drink and he served it over ice, which was very sour and not good at all... I went back and he remade it frozen, but was still not good at all.... so I am not sure if he was new or just didn't know what he was doing...
The thing that upset me the most was it was his error and yet he still charged me for it!!!!! Thats not right at all.
June 4, 2013
Rated 5.0 out of 5.0 by Susilo Great service at the Pool
Bill did a great job remembering us from last year right down to what we drank.
Front desk was very promp and profesional.
Rooms are noisy, Door don't fit tight enough and shake during the night.
June 4, 2013
Rated 5.0 out of 5.0 by Martijo Fun pool
This was our second visit. The grandchildren really like the pool and being so close to the beach for sand play. The younger ones aren't real comfortable with the waves so there's something for all three generations.
June 1, 2013
Rated 4.0 out of 5.0 by BrotherJerry Convenient to beach
We liked being on the beach. The pool and water fountains are neat. Breakfast had more than enough choices. The elevator near the check in desk is much faster than the further away elevator. Rooms were clean. The check in person was very helpful. We enjoyed our stay. There is a beach store next door and a restaurant on the other side of the highway. Not much to walk to after that.
May 31, 2013
Rated 5.0 out of 5.0 by Abbie403 Great stay!
We were in town for Hangout Fest. While the area was flooded with people, we had wonderful accommodations. Staff was polite and helpful, rooms were clean, breakfast was good.
May 30, 2013
Rated 2.0 out of 5.0 by Chaseme Too Expensive
Rooms are too expensive for the quality of the facility. Staff was very helpful and nice. Online reservations for smoking room were not honored. Even wrote note on reservation that smoking room was required. When we arrived, we were told that all three smoking room were full.
May 23, 2013
Rated 2.0 out of 5.0 by AJHKAH My Experience
Our room was only 2 rooms away from the elevator. Every time the elevator moved you could hear the ding of the elevator chime in our room. Especially at night and the early morning.
You could hear the people in adjoining rooms in the bathroom and not just the shower.
The room was clean and well cared for. Comfortable except for the air conditioning. The thermostat would either have the room COLD or warm it did not function properly to the temperature indicated on the thermostat.
The pool is clean and a nice place to hang out if not enjoying the beach.
The staff was very friendly and always willing to recommend restaurants, places to visit.
May 22, 2013
Rated 5.0 out of 5.0 by Sandy4KC Great Location and service.
Great location, right on the beach. Very clean facility. Room confortable and clean. Breakfast was great. Entire Staff was very friendly and helpful. I would highly recommend this location.
May 22, 2013
Rated 5.0 out of 5.0 by WriterRick Oceanfront comfort!
Holiday Inn Express at Orange Beach provided just the getaway my wife and I needed. Who wants a hotel where you have to drive to the beach when you can just walk out the back door, and you're there? And if the surf is kicking up, the outdoor pools and hot tub still allow you to relax in calmer waters.
The staff were always courteous. I enjoyed the biscuits and gravy for breakfast three days in a row. On the day I tried the automatic pancake maker, the machine had a problem, but a staff member was quick to get it cooking again. Surf shops, nearby antique malls, Fort Morgan, and the USS Alabama gave plenty of other local sites to see!
May 21, 2013
Rated 5.0 out of 5.0 by Alton2000 Great family stay!
My family and I stayed at this HIE for two nights so we could spend a full day on the great beach at this location. Check in couldn't have been better, Amanda took care of us immediately (which was great after an 11 hour drive) and we were able to get a room with a gulf view which made our stay even better. She was friendly and informative and really made us feel special. The first morning when we woke up, the kids looked out onto the gulf and dolphins were swimming by and that made their day! The beach right outside the hotel is so easy to access and is beautiful and the pool is lots of fun. This is the second time we've stayed here and we will return! Great visit and highly recommended, the staff was helpful and friendly whenever I had a request and again, you can't beat the beach here. Give Amanda a raise!
May 20, 2013
Rated 5.0 out of 5.0 by Albutts510 Wonderful
Everything was great!!!!! We were on our Honeymoon and the Romance Package was PERFECT!!! This is where we will always come back to!!!
May 17, 2013
Rated 5.0 out of 5.0 by LeslieA WE WILL BE BACK!!!!
Just came home after an AMAZING stay with you! I can not tell you how much we enjoyed ourselves. EVERY staff member was friendly and went above and beyond customer service standards. The rooms and common areas were kept spotless at all times. The young man in the pool bar makes the BEST drinks. I have to say, this is the FIRST hotel where EVERYTHING was perfect. The breakfast was delicious and always well stocked. We will be back :)
May 13, 2013
Rated 5.0 out of 5.0 by LLepping Great vacation!
We could not have ask for a better vacation spot. We will be returning very soon. I hope to see you there.
May 10, 2013
Rated 5.0 out of 5.0 by beachgirl1 Wonderful relaxing weekend stay
Me and my sister stayed here for 3 nights for a girls weekend beach vacation and it was perfect. We stayed in a gulf front ocean view room and our room was perfect and had a great view of the beach and overlooking the hotel pool.
I love that the room had a refrigerator and microwave. The hotel's location is perfect, right in the middle of all the restaurants, shopping, stores, etc.
I found the room to be very spacious and I thought the size of the bathroom was bigger than most hotels...a lot of counter space.
The breakfast buffet every morning was delicious...fresh coffee, biscuits, sausage, gravy, eggs, bagels, mini muffins, cereal and even a pancake machine that made fresh pancakes. All of it was wonderful!
The whole weekend was great...don't have one negative to say about the hotel. I will definitely stay here again.
May 6, 2013
Rated 5.0 out of 5.0 by leer1 pleasantly surprised
rooms and staff exceeded our expectations and its located in a great location . also it was small enough as a hotel to be
quiet without continuous hallway traffic noise. hot breakfast was top shelf and the white sandy beaches were wonderful.we will put this beach and hotel on our favorites list
May 1, 2013
Rated 5.0 out of 5.0 by msryj Wonderful
My boyfriend and I decided to book a 4 day weekend on the gulf coast. We don't t have a whole lot of money so I was trying to go the cheapest route by staying at a hotel in Mobile, which is owned by my employer (30 Bucks a night 3 star hotel). Upon arrival I was treated badly with attitude and told that they gave my specific room type away (that i had booked several months prior). They gave me a room with 2 double beds and after 1 night of being there we decided to see what was available elsewhere. We came across the holiday inn on orange beach and got a room at the last minute on a Sunday night. WE ARE SO GLAD WE DID!! Everyone was pleasant and the room was very nice even had a balcony with partial view of the ocean. Very clean and comfortable. We only stayed one night as we already had reservations at a casino resort in Biloxi But if we're ever down that way we'll definitely stay with you again. Its a little bit pricey but so are all the rest of the hotels on the beach.
April 29, 2013
Rated 4.0 out of 5.0 by F6Fhellcat Good breakfast and great employees
The wife and I stayed at the Orange Beach Holiday Inn Express while she attended a conference being held there on site. The breakfast was very good with scrambled eggs and a meat with bisquits and gravy served each morning until 9:30AM. I LOVED the automatic pancake machine as it would whip out 2 perfect pancakes in less than 2 minutes!! I wish I had one of those at home, LOL .
The staff was very polite and courteous during our stay. The weather was not so good except for the next to last day we were there but we cant do anything about that :)
All in all a very good experience.
April 26, 2013
Rated 4.0 out of 5.0 by wispringbreak spring break
We came for a few days as a family for our Spring Break. Although the hotel was full, you never felt it. Amazing pool, hottub and beach! We would come again!.
April 19, 2013
Rated 4.0 out of 5.0 by Clutch1 Comfortable room
Very comfortable room & friendly service. Comfortable bed.
April 19, 2013
Rated 2.0 out of 5.0 by TravelerByMotorcycle Did not care for this facility
Only stayed here one night. First I will say the staff was friendly and helpful and the location on the beach was good.
We were at this facility when it was very busy which made the breakfast area so crowded there was no room and food trays were mostly empty. It appeared the staff could not keep up.
Did not feel the room was up to expected H.I.E. standards. It looked and felt aged. Again I feel because the place was so busy house keeping probably struggled to keep up.
I felt it was the type of place trying to maximize profit and minimize expense. Not a good plan for the hospitality business!
Did not feel comfortable at this facility. I use H.I.E and H. Inn a lot and normally enjoy my stay but this facility did not live up to what I normally experience at a H.I.E.
April 18, 2013