Rated 4.3 out of 5 by 527
Rated 1.0 out of 5.0 by Jonathan38 Worst IGH Property I Have Ever Stayed With.
I travel a great deal for business and have been an IHG member for many years. This was by far the worst run IHG property I have ever stayed at, and for a vacation resort property in one word? Horrible.
We checked in around 6pm on our arrival date. Only 1 front desk staff was working to check in guests. So much for gold and platinum guest check in. Once we waited in line we were given our room keys on the first floor. When we arrived at the door the maintenance man stepped in front of us to enter the room. He asked if this was our room, to which we replied of course. He said the room was on a maintenance hold and was not to be used. My wife went in and the air conditioner was leaking all over the carpet and he was trying to dry the place out. My wife waited in the hall with our bags while I went back up to re-check in. Total time dealing with the front desk was almost an hour. For my "inconvenience" I was told I would be given 1000 bonus points, which I never got.
One person on a Saturday working the front desk?? At a destination hotel?? Unbelievable.
When we arrived in our second room in was hardly adequate to be called a king suite. Burned out light bulb by the bed, mismatched plastic patio furniture with a 3 legged chair. The ceiling was covered in dust bunnies from the AC.
Each time the room was cleaned on 3 of the 4 nights I had to go get bath towels as since we not left any. We even made sure the towels didn't go to the pool or beach yet still I had to go get towels each day.
Breakfast the next morning was a train wreck. Two - six pot coffee stations with only 1 regular pot of coffee between them at 8am?? Looked like a housekeeper was helping someone get things going as the one breakfast attendant seemed lost. Same breakfast choices everyday and no eggs at all until day 4. WAY too small of a seating area for a destination hotel on the beach.
Open access WiFi so there was no password required. This is the first IHG property I have stayed at that has ever done this. This meant everyone in the building or within a block could use the access for free. And clearly everyone was because we could never get the internet to move past a slow dead crawl. So we had to pay for data through our carrier when it should have been free in the hotel.
Orange Beach was a great spot for a family vacation. But if you are going there are dozens of better places to stay than this. In 4 days I never once saw a member of management. This was by far the worst place I have ever stayed, much less a Holiday Inn Express. And to think I saved up points to stay here - poor choice. My in-laws stayed a mile down the road, next time I will stay there.
July 25, 2015
Rated 1.0 out of 5.0 by Lundi This hotel site is not what it use to be. Terrible
It is a shame that this location is not getting the proper attention by management. I think who ever is in charge is letting the name "Holiday inn Express" completely running it down to the ground!!! Actually this is a complete disappointment to my husband and I. We have always like staying at any Holiday inn because we knew what to expect, great service, ect.ect. But this was a great disappointment to us this time. I sure hope someone will look into this particular hotel (site).
July 24, 2015
Rated 5.0 out of 5.0 by davidc2014 great place
went on vacation with family staff was great. Pool and grounds are in great shape was able to check in early and leave late. go there its great
July 23, 2015
Rated 1.0 out of 5.0 by greg79 WOULD NOT RECOMMEND THIS PROPERTY
The hotel was having a spin the wheel contest: bottle water, different amount of reward points.... The employees on duty that night seemed to not have been telling the truth.
July 22, 2015
Rated 1.0 out of 5.0 by Jessica2323 Beach Weekend
Nice pool area and easy access to beach. Our reservations were for a non-smoking room. Hotel staff stuck us in a smoking room. I have a husband with asthma and a child with allergies. The staff did nothing to rectify the problem. All of our belongings reeked of smoke smell for the entire weekend.
July 22, 2015
Rated 5.0 out of 5.0 by davel48 Great room located on a great beach!
The room is clean; beds are very comfortable; staff is friendly and accomodating; the pools are great; and the location is also great - located right on the white sands of Orange Beach.
July 17, 2015
Rated 2.0 out of 5.0 by Ken-Tennessee Don't expect too much.
The exterior of the property is magnificent, a lot of detail and thought put in to entertaining by the pool. Access to the beach is without a doubt easy. The rooms themselves lack the overall wow factor that I have seen in other hotels on the strip in orange beach. However, HIE is one of the less expensive sites as well. The old saying holds true, you get what you pay for. So there you have the good things, now lets cover the bad. The lack of common courtesy from the staff when I checked in was appalling, there was an abundance of water on the carpet when entering the room. You could tell it had been there a while because of the musty, moldy smell. I immediately called down to front desk to notify them and was told "sorry the hotel is sold out, nothing we can do." Never once said " we'll send someone up to try and clean it up or something". I stay in HIE enough that I am a platinum member. I know what HIE service standards are and Orange Beach fell very short of that standard.
July 15, 2015
Rated 5.0 out of 5.0 by CherylnOak Spontaneous Vacation
We took a spontaneous vaca that ended us up in the Daphne, Foley, Gulf Shores, Orange Beach area. Never experiencing Orange Beach, we made the reservation, using our points while driving, and voila, drove into Holiday Inn Express right on the beach. The hotel staff couldn't have been better or more accommodating. The sheets were delicious to sleep on. The room had all the necessary amenities and was very sizeable and loved the balcony with a view of the beach. The highlight was a well maintained pool and the poolside entertainment staff. Sweet, enthusiastic young lady and young man that played games, offered use of pool toys and we loved all the beach balls that you couldn't resist tossing around.
July 15, 2015