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Rated 4.4 out of 5 by 367 reviewers.
Rated 5.0 out of 5.0 by Loved it I have stayed at the Holiday Inn at Orange Beach numerous times. Always a pleasant experience. The staff greets me with a smile and warm welcome. I noticed there were improvements this time. The floors were tile instead of carpet. The elevators were updated as well. Overall a great experience. After all, there is no such thing as a bad day at the beach. May 8, 2014
Rated 5.0 out of 5.0 by Super Service, Very comfortable! We checked in April 22nd and were very impressed with the service and comfortable beds and pillows. The breakfast area was maintained and refilled promptly, the best breakfast we have ever experienced in a hotel! Housekeeping was very prompt and courteous, the staff were all very respectful and considerate. We enjoyed the balcony in the evenings with the quiet, peaceful atmosphere. The pool was very cold the first day, not enjoyable but we found out the heater was replaced and spent a lot of time in there the next day and remainder of our stay. The fellow working in the poolside bar even brought popsicles to all of the children in and around the pool!! We were very impressed with this tropical paradise right here in the US!! May 1, 2014
Rated 5.0 out of 5.0 by Overall it Is a very nice hotel We enjoyed our stay here very much. The room was clean and comfortable. The staff was all very friendly and helpful. We really liked Josh who worked the little bar by the pool. Overall we would rate this excellent. The only complaint was the Wifi service wasn't that good. April 28, 2014
Rated 5.0 out of 5.0 by Nice Room, Service, Pool and Beach Area Our room was very nice and well serviced, the breakfast area was great, and the Pool and Beach Area were really nice. The hotel staff was very friendly and very helpful to respond to requests. Also, the entire hotel was noted to be well maintained during our visit. April 25, 2014
Rated 3.0 out of 5.0 by Great Staff - So So Facility Our family stayed six nights at this hotel and while we love the ocean front property, the facility is showing its age. The ice machine directly outside our door sounded like a diesel truck and ran non-stop. The "heated" outdoor pool was freezing cold which discouraged its use. The bathroom was clean but out dated. However, the staff was very friendly and helpful. Our requests were handled quickly and efficiently. We received follow up phone calls making sure our needs were met. The breakfast area was small and very crowded, but the staff did a good job with what they had. The oceanfront property, friendly staff and reasonable rates made our stay tolerable, but next time we visit Orange Beach, I'll be checking around for an updated location. April 25, 2014
Rated 5.0 out of 5.0 by Holiday Inn / Orange Beach A great place to stay. Very reasonable rates. Great service, nice pool, right on the beach. I highly recommend this hotel. We will definitely stay here again. April 24, 2014
Rated 3.0 out of 5.0 by Weekend Getaway The front desk has an extremely friendly young lady, really wish I had caught her name. The housekeeping staff had the hallway completely blocked. Seriously, you had to push carts out of the way to get to the elevator, while they watched. They also made fun of the guests complaining about the situation after the guests got on the elevator. I stay at Holiday Inn very often for business, this was the smallest room I have ever been in. I know you can't make the room bigger but maybe some thought should go into choosing furnishings that take up less room. I know this was an awesome location, but it was expensive for what was offered. Also for some reason we could not get the heat/AC to work right, either freezing or too hot. Pretty disappointed, first time I' very ever said that about any IHG facility. Dining room staff did a good job of keeping up with a packed house for breakfast. April 23, 2014
Rated 5.0 out of 5.0 by Great Time What a great place and location. Staff is awesome. Pool and beach great spot. Family friendly, but great for couples too. We are over 50 but think were in our late 30's =) we enjoyed the hassel free rules, and the staff with great service and attitude.They had a crawfish boil by the pool ! Great restaurant's close by. Good shopping. We had a great weekend and can't wait to go back. April 17, 2014
Rated 5.0 out of 5.0 by I recomment this one Awesome breakfast. Also, it is obvious the manager asks all employees to be friendly to the guests- staff was overall very courteous. One small issue- the telephone answering and messaging on the room phone was funky and not user friendly. The prompts were kind of wierd. All you need is a simple " you have a message" and not all the other prompts. Location A plus- right on beach. April 16, 2014
Rated 4.0 out of 5.0 by Lost item My husband and I checked into your establishment overnight until we could get into our condo. I called the next day after we checked out because I had left a favorite shirt in the closet. I was told that when an item is found it is packaged up, room # is written on bag until it can be sent. I never received a follow-up call or any info concerning my shirt. It would have been nice to hear an apology or something. April 7, 2014
Rated 5.0 out of 5.0 by Great Vacation Beach Location Great time! I will recommend to my friends and family!!! April 6, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn This was one of the nicest and cleanest Holiday Inns we have stayed at. The price, staff, breakfast, location, bar, and pool are were great! When we go back to Orange Beach we will be staying there again. I was really impressed with the hotel over all. Because of the great stay there we only stayed at Holiday Inns for the rest of our trip. March 31, 2014
Rated 5.0 out of 5.0 by Great Staff The staff is very friendly and helpful. The room was nice and great view of the ocean and pool. The breakfast, you might want to think about going to eat somwhere else. March 26, 2014
Rated 3.0 out of 5.0 by Average hotel stay Average hotel stay. Only 3 towels for two queen bed room. Also was very disappointed that after accidentally leaving two brand new shirts in closet and calling same day as check out the shirts were "never found". March 26, 2014
Rated 5.0 out of 5.0 by Exceptional Staff We were very impressed with the staff at the front desk. They were very friendly, helpful and cheerful. The weather was not good at times, but we still enjoyed our stay in the room with the balcony. It was a great opportunity to relax and read on the balcony or in the room. Beautiful beach. We enjoyed our stay so much we booked an extra day since the forecast was for a sunny day. March 25, 2014
Rated 4.0 out of 5.0 by Friendly, comfortable but a couple of problems Check in was efficient, staff very friendly, and provided all the information one might need. Room was tidy, quiet and bed comfortable. A nice room. Because of health issues I have to find a room with a microwave and refrigerator when I travel, which is partly why I booked at this hotel. However, I was concerned that there was a large piece of loose ice in the refrigerator when we arrived. We removed the ice. The next morning the refrigerator did not seem to have kept things very cold -- then I discovered it was not even plugged into the wall. I can understand that maybe someone was going to defrost it and got distracted??? but then we found a little blue tablet on the carpet next to the bed -- presumably from the previous residents -- which made me wonder if housekeeping was really doing its best. March 4, 2014
Rated 5.0 out of 5.0 by Great room and great staff We had a wonderful vacation. Everyone made us feel welcome. The beds were comfortable, clean room, and good service. The hotel is close to shopping and eating places. The view of the gulf is excellent. March 3, 2014
Rated 5.0 out of 5.0 by Would stay here again....very accomodating We had reservations for this hotel for a week. Upon arriving, after getting into our room, our wifi would not work. I went down to the desk several times, and my laptop would work down there, but not in our room. Our phone also was not working. Zach was the manager that night. He came up to our room and also tried to help us....wifi would not work. He said he would give us a different room. I asked that we wait until morning because we had traveled al day, and just got unpacked. A while later, he knocked on the door, and informed us that he would change us to a ocean view room in the morning, for our inconvenience. Wow...didn't expect that. They did, just that , the next morning. Everyone at the desk was more than helpful. The breakfast was we have ever had at a hotel. Free coffee 24 hours. Nice exercise room. One might my husband was looking for some margarine/butter. Another young man asked if he could help us...we said..."no never , big deal". He insisted he would get us some...he chased us down the hall with some butter. The staff could not be nicer. Beds were comfy, clean. IF I had one negative, it would be the rate e didn't know that we could have gotten a much better deal by the month...rather than a week or two. February 24, 2014
Rated 5.0 out of 5.0 by Beautiful room and view We really enjoyed our first trip to Orange Beach. Hotel staff very friendly and helpful, accomodating when we asked to stay an additional night. Great value. February 6, 2014
Rated 5.0 out of 5.0 by friendly and very helpful best staff ever Very friendly nice clean place to stay right on the beach. We were there for the great ice storm of the century. All the stall were incredibly nice. Michelle of the breakfast bar works steady and tirelessly. She is a huge asset to the hotel. Front desk was very helpful to find us restaurants and great things to see. Hot tub was amazing. The only issue was that it says pool is heated, but there was no way it was heated. never were able to go into pool. February 5, 2014
Rated 5.0 out of 5.0 by Awesome Birthday Stay Once again, the staff here has made my stay incredible! Everyone from management to housekeeping, went above and beyond to make my birthday stay so special. They really make you feel like family, and it's a warm and inviting place to stay. Beds are comfortable, breakfast is delicious, the gym is functional. The front desk staff is friendly and engaging, and genuinely cares about each guest. January 30, 2014
Rated 5.0 out of 5.0 by Awesome !!! We spent 4 days 3 nights and loved every minute of it.. Friendly staff, excellent breakfast, clean rooms, super view!!! January 27, 2014
Rated 4.0 out of 5.0 by Great place to relax This was our second stay and we are considering a May return for a few days. The facility has a "boutique" hotel feel which we love....not your standard on the highway HIEX. What really makes it stand out is the staff. From the front desk greeting the willingness to make you feel at home by all the staff (especially the breakfast provider) we enjoyed our stay. Personally, I'd like to keep this location a secret so we can always get a room, but it is to good not to share! January 27, 2014
Rated 4.0 out of 5.0 by Freindly Folks We went for our anniversary to get away by ourselves and enjoy the walks and sounds of the beach. I had reward points for the first night, but was disappointed they could not be used for beach front. I was able to book the next night beach front at normal rates. There was a slight glitch at check-in because of the room change. I tried to avoid that by contacting the manager directly, but she did not return my call. Probably a communication issue because all the staff was surprised that CG would not return a request and I beleive them after the great service we received. We were given a wonderful corner room on the 4th floor and thourghly enjoyed the view and how clean the room was. They have a FREE breakfast buffet and the staff was very friendly. The food was filling, but be prepared for the crowds of people that start their own lines. January 24, 2014
Rated 5.0 out of 5.0 by Great Value! Had just the room I needed, Most of the IHG properties are 100% non-smoking. This hotel still has smoking rooms available. January 19, 2014
Rated 5.0 out of 5.0 by New Year's Week Stay Our experience in recenty staying at the Holiday Inn Express on Orange Beach was outstanding. Comfortable bed, great service and excellent view. We will recommend the Holiday In Express on Orange Beach to our family and friends and will definitely book future trips to Orange Beach at the Holiday Inn Express on Orange Beach. January 6, 2014
Rated 3.0 out of 5.0 by Nice hotel, had problems with room though I spent New Year's Eve with my family here. The hotel was nice and clean, everything was fine until we did not have hot water in our room. It was a malfunction with the handle in the shower, and they could not move us due to all rooms were booked. The assistant manager came to our room and checked it out, he offered to have it fixed that night(which would take a couple hours), and he also offered to help anyway he could. Occasionally things will not go as planned, but the staff did all they could to make our stay enjoyable. Thanks. January 5, 2014
Rated 5.0 out of 5.0 by Post Christmas get-away Booked hotel sight unseen online. Facility exceeded expectations. Thank you for an enjoyable experience and fine memories. January 1, 2014
Rated 5.0 out of 5.0 by Friendly staff (ALL STAFF) Competent efficient and friendly staff made our trip even more enjoyable. December 31, 2013
Rated 5.0 out of 5.0 by Awesome Stay Thank you so much to the staff for making this a great stay for my family. The hotel is clean and well taken care of. We will be back next year. December 6, 2013
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