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Rated 4.3 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Comfortable beds This is a very easy hotel to get too. THe staff is very pleasant. February 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and super service by everyone Every thing was first class. The manager took care of my problem which I had with the club. February 20, 2014
Rated 4.0 out of 5.0 by Good place to stay I stayed here with 5 of my friends over a weekend when the hotel was almost at capacity. We had 3 rooms next door to each other. We found the staff to be extremely friendly and helpful. Breakfast was good. Our rooms were good. Linens were very good; lotions and other beauty items were very good. We were able to use the breakfast room to play cards and entertain ourselves. The handicap accessible room needed bars in the shower; the exhaust fan in the bathrooms needed cleaning. The hotel is convenient to shopping and restaurants. This was a very pleasant experience and I would not hesitate to stay here again. February 16, 2014
Rated 4.0 out of 5.0 by Great stay, clean room, safe, convenient to interstate and activities I chose this location and hotel because of the Holiday Inn brand as well as my desire to visit "Blue Springs State Park" which is only about 5 miles away from here. I made the reservation a head of online and had no issues at check-in. There were quite a few cars in the parking lot when I got there around 11 pm, which to me is a good sign that it is a good hotel. Check in and out were seamless. The room was clean, with the only issue being a slight one and that was with the tv reception. The digital service they used wouldn't get in any of the regular national channels clearly (ABC, CBS, NBC) and the stations wouldn't stay tuned, although I was able to get some other smaller channels to come in so I eventually found something to watch while I went to bed. Not a big deal to me because I was there to sleep and get up and travel again. The morning breakfast had a wide variety and was hot and fresh. They were replenishing things pretty fast too. I would stay here again because it was 100% on being clean, safe and convenient. February 13, 2014
Rated 5.0 out of 5.0 by Like New! Conviently located close to Sanford/Orlando Airport, has been totally renovated to new condition (fooled me -- I thought it was new), great value, great staff! February 9, 2014
Rated 3.0 out of 5.0 by Repeat Customer We stay at this hotel usually once a month. We always check in late on Fridays and are greeted by Pete who is a pleasure to deal with all the time. I have never had a problem with him. This visit we had to call and pospone our trip by 2 weeks. When I called into the hotel, Nicole answered the phone and was not personalable AT ALL. She was rude, cut me off numerous times and was not until I asked willing to offer to change my reservation to another day. She informed me I would be charged since it was the day of our arrival. Period, no offer, no sympathy, no nice customer service. I did not like speaking with her at all. The fan in the air conditioner in the room was so loud it woke us up every time it came on. We had to turn the tv up loud to hear over it. The housekeeping staff was so loud in the hall it woke us up. We work late into the night when we are in FL and like to sleep in a little. This was the first time we had an issue with the volume of the housekeeping staff. It was not a pleasant visit. February 5, 2014
Rated 3.0 out of 5.0 by Great Staff but overpowering cleaning products I stay at various Holiday Inn Express locations. The staff at this one is outstanding in terms of knowledge and helpfullness, however I will not be able to stay at this location in the future. Only the rooms here always have an overpowering odor of air freshener which bothers me with watery itchy eyes, but this last time it was so bad that I began to wheeze. I did not have the room cleaned after the first night, yet it was still far too strong the next day for me to be comfortable. I mentioned it to staff because I felt it may cause a severe reaction in asthmatics, and they said they had changed to "green" products and less people were bothered. The staff member even offered to make special arrangements for me next time, which was very nice, but I am concerned about the type of products being used, and the amount, and will not take a chance. January 29, 2014
Rated 5.0 out of 5.0 by Great for good night's rest and morning breakfast We are 'fans' of HIE - stayed several times at another location and this one lived up to our hopes and expectations. We initially got 'lost' trying to find it from the airport, but in calling the night clerk - Norma - she provided excellent directions to get us there safely and settled down for a good night's sleep. Everything was clean, quiet, comfortable and friendly!! Highly recommended!! January 27, 2014
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