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Rated 4.7 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Fantastic Customer Service and great value If every hotel had customer service that was as genuinely customer oriented as this hotel they'd see an upswing in reservations. Sadly, even the so called "best" often lack the warmth of customer service reps who handle their desks. It's a great little hotel and a good value. My only real complaint is that the pool was closed and it hasn't gotten cold yet. October 1, 2015
Rated 5.0 out of 5.0 by Great hotel Everything about this Holiday Inn was excellent even though it was for one night. the room was comfortable and staff was friendly. September 23, 2015
Rated 3.0 out of 5.0 by Understaffed, No real service to speak of From the moment we checked in, it was clear that this property was understaffed. We were in the area for an out of town wedding as were many of the other guests. Upon arrival, we stood at the front dest for at least 10 mins before we got anyones attn. It turns out that the front desk clerk was playing double duty in the dining room. Surely they knew there were a good number of people checking in on this date at this time, baffling why they didn't have a designated check in person. We were first in the line, but there were about 8 ppl behind us when the front desk person showed. Also, the following day we slept in and got a later start. I was informed when I called housekeeping at 1pm that we could not have our room cleaned at all because all of the housekeeping staff had gone for the day and they weren't a big hotel. This is unacceptable to me for a large chain that is aware that there will be many guests. I won't be traveling here again anytime soon, but if I were I probably stay here again nor would I reccommend this property to anyone else. September 23, 2015
Rated 5.0 out of 5.0 by Comodas Instalaciones y Excelente servicio El Hotel es muy agradable, con una vista genial y relajante, las habitaciones son cómodas y muy limpias. El personal es muy amable y cordial. Fue una estadía muy reconfortante. September 22, 2015
Rated 5.0 out of 5.0 by Excellent across the board Staff, grounds, facility, room, bed were great! I have stayed at the HIE in Orange twice this year on business and now plan on going back for a weekend get away. September 21, 2015
Rated 5.0 out of 5.0 by Great view of the Blue Ridge Mountains! This hotel is in a great location for visiting the Civil War battlefields as well as Monticello, Ash Lawn, and Montpelier. The room was spacious and comfortable. September 19, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express- Orange, VA What a wonderful surprise on a business trip. The view from this hotel is awesome of the farmland and mountains. Because of that, the only negative thing I could say is that they should pay more attention to the cleanliness of their windows. I would definitely stay there again. September 18, 2015
Rated 5.0 out of 5.0 by comfortable bed and great service The service and staff were wonderful. So helpful in any thing that you asked them for. Would highly recommend to friend's to stop there . MJ September 17, 2015
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