Rated 4.0 out of 5 by 278
Rated 4.0 out of 5.0 by shagapow Birthday party
Ever thing was fine except the fact that the kids left there ticket slip in the party room and when went back to find it the lady said she threw it out. When call the front desk later they could not find a manger to help with the problem, and again the next morning after checkout still could not get a manger to help us with the problem. Not sure who the MOD was at either time but really bad service on there part, having been a Employee at a Holiday Inn I know that this is not something that should happen. So I guess as long as you don't need a manager to help you with anything then your stay should be fine. But if you do well they should find ones that are doing there job.
April 12, 2014
Rated 4.0 out of 5.0 by Spring Breaker747474 Nice Hotel, Disappointing Waterpark Hours
The hotel was nice and comfortable. The employees were great. I gave the Hotel portion very good ratings. But I was asked to rate the Holiday Inn Dundee-Waterpark. I was disappointed that the waterpark did not open until 4:00 on the weekdays of Spring Break that we were there. I checked the FAQ's before going and it said it was open "9-9 when the kids are off school and weekends". I thought that it should have been pointed out during reservations that they were not following normal waterpark hours for "off school" days. We were only able to enjoy the waterpark for one day since we could not wait for 5 hours after we checked out of our room to use the wristbands for the second day. Hence we did not receive the overall value we thought we would get since we did not use our wristbands at all on the second day.
April 12, 2014
Rated 1.0 out of 5.0 by tahjimart Cabelas was more enjoyable!
The water park was over crowded with limited things to do. The arcade only had 60% of its games working. There were not enough tubes for 10% of the guests in the park. We had to put our belongings on the window ledge because every locker was used along with every inch of seating. If you are looking for a great water park experience I recommend Kalahari or Great Wolf. Its about the same money and well worth your travels.
April 10, 2014
Rated 5.0 out of 5.0 by GrandmaRocks Great Overall Experience
My husband and I took our three youngest grandchildren during their spring break. The room was awesome with the separate room for the bunk beds and tv for the kids and separate space and tv for we grownups. Plenty of space in the room. Add to that the great waterpark with plenty to do for all ages. A total package which we will clearly visit again.
April 10, 2014
Rated 4.0 out of 5.0 by jerrynjenny530 MINI VACATION AT THE WATERPARK
GOOD TIME FOR FAMILIES ,NEEDED 2 NIGHTS TO ENJOY MORE,ONLY THING BAD WAS THE ARCADE WAS ONLY WITH ONE EMPLOYEE WHO HAD TO RUN THE COUNTER AND REPAIR THE GAMES AND ALL THE OTHER DUTIES..WE HAD LOTS OF FUN AND WOULD GO BACK.. :)
April 9, 2014
Rated 4.0 out of 5.0 by #1MeMe Adventure with our 4 grandchildren
We had a great time!
The kids loved the room with two bunk beds . So did we.
The water park was fun the chlorine smell was awful though you had to rinse off really good and then put on a lot of lotion or you would itch from the high chlorine levels. The kids eat free that was a wonderful plus. The food was very good. All in all we all had a great time.
April 9, 2014
Rated 2.0 out of 5.0 by lrhoo Very loud !!
Very hard time sleeping since we could hear everything above us and out in the hallway. Water park was very disappointing, more for littler children. Will not be returning to this location !!
April 8, 2014
Rated 3.0 out of 5.0 by Fun family Overall experience
Room nice. Wi-fi did not work our entire two-day stay and we needed it for some work. The water park was not open all day on Monday and we were not aware of that when booking. Also the water park had some areas needing repair and lacked just a plain pool where kids could play basketball and such.
April 5, 2014
Rated 5.0 out of 5.0 by great dad great stay ;great room
while I thought this was a little on the expensive side it was well worth the look on my daughters face when she saw the water park.
what ever she wanted she got since it was spring break. the food in there little restaurant was surprisingly very good and the portions were far greater than I expected making it a great deal especially sense children eat for free with a paid grown ups meal. I will go back again and hopefully spend more time in the water park with my daughter.
April 4, 2014
Rated 5.0 out of 5.0 by Michigan Pilot Great Place to take the Grand Kids
We took a 3 day winter getaway with our 3 grand kids and other family members. We had adjoining rooms that each held 8, 4 adults and 4 kids. The rooms were comfortable, the master suite bed was very nice. The other adults must sleep on a hide-a-bed which was not the best, but then I didn't sleep on it so.......
The only down side was the door to the wing opening and closing all night long, we fixed that the next night by putting a rock in the door jam. Otherwise you could not sleep in the outer room.
Strong points are a very nice indoor water park geared to younger children. They is also a regular pool in another part of the hotel.
The restaurant offers a kids eat free plan that is fine for dinner. Restaurant is too small for the hotel, so we went out to eat for most meals. Food was fine.
Cabala's is just across the street and offers some great shopping for the out of doors types, or those that want to look like they are. Kids enjoyed the large number of mounted animals from all over the world, many in the trophy class size.
We would highly recommend this water park/ hotel for a family getaway.
April 3, 2014
Rated 4.0 out of 5.0 by nursemom1us restraunt staff very rude
food not very good had vouchers and was told I could not have that when I ordered on friday and it cost me a lot of money with a voucher over 20 dollars not right and food not good cold and ordered a ham steak and got several thin slices of ham put together to look like a steak and tasted old and was not good at all then we were told we had to sit at two tables and they would not put them together for us did not like that wanted to sit with my family. I was not happy with restraunt I will not eat there again but hotel was great. Get a new restraunt to work with you.
March 21, 2014
Rated 2.0 out of 5.0 by Mas02h Rollaway given away
I requested a roll away prior to our arrival. We checked in and when our roll away never came by 9pm I called. I was told another employee gave our roll away away so we went without. It was a very restless night due to two developmentally disabled ladies had to sleep together. They both are not used to sleeping with anyone and found it very difficult.
March 20, 2014
Rated 5.0 out of 5.0 by eastsideman great servive
Great stay with our 5 Grand kids . Park was full with families.
March 19, 2014
Rated 5.0 out of 5.0 by Santabug 33 Great family visit
All 10 of us had a great time. It was good to be someplace warm - (indoor water park)
March 12, 2014
Rated 2.0 out of 5.0 by Dinkle Not so great
We were not happy overall with this stay. We have been here three times and this time we were unable to eat at the waterpark restaurant due to the kitchen being backed up ( The food is not that great anyhow) and the drinks were terrible but at least they were free since we left unhappy. I was also disappointed there was no free breakfast only for the kids. Seems like I remember a free breakfast and free pizza deal our first time and second times being here. One would think for all the money we paid, we could be accommodated. Also everything is way over priced. We will not be back ever again.
March 12, 2014
Rated 1.0 out of 5.0 by pdklein88 Hard to get help
Staff was busy, but unable to take care of simple requests such as bringing more pillows to the room. We asked, and three hours later asked again. Finally we got them. Just not good customer service in general, especially for the premium we paid to stay there.
March 12, 2014
Rated 3.0 out of 5.0 by GR27 ok stay. no breakfast
Very clean property and very convenient. Disappointed there were no perks, such as free breakfast or bonus points for Platinum members.
March 11, 2014
Rated 5.0 out of 5.0 by Martin's clan Friendly Staff and clean rooms
This was our first stay at Splash Universe and I will definitely bring my family back and recommend it to my family and friends. The only complaint I could possibly have is that since the hot tub area is enclosed, the chlorine vapors are harsh on the eyes. Excellent staff, super friendly and helpful at every turn. The rooms were very clean and up to date.
March 9, 2014
Rated 3.0 out of 5.0 by Joel101 Review
The rooms were clean. But of the price i paid to stay an the hotel would have expected to have firdgeraider and microwave in the room. And there was no continental breakfast. Now the Water Park was okay. My kids have good time. But was surprised there where not family locker rooms. With being a single father that has one boy and one girl this many it hard. The lock room where in very clean at all. that have a bad smell and just seemed dirty. Plus there were only four shows and there were not benches or any were to set to get changed. there were not place to put your bag but on the wet floor. The hot tube area, looked nice but with me be a single parent i could not use it. you need to be 18 or old to go in to the area of the hot tube. With the white fence they had around the hot tube you could not see your kids. I would be nice to have hot tube like pool for the kids to warm up in too. I wish the would not serve beer at places like this.
The slide them self were nice and safe and fun. Life Guard staff were great. Pools and water was clean.
My son told me that he wish there was a pool that he could just jump in to do Cannonballs in.
February 27, 2014
Rated 2.0 out of 5.0 by Devoted Dad 5 Customer Servive
We had reserved a cot in our room and it took five phone calls through out our first day there before it finally came. They told us numerous times that they were full so it wasn't their fault. Also we had to call not once but twice to have to complain about the room smelling like someone had just smoked a cigarette. They informed us that it was there ventilation system.....(seriously?) Then a janitor came to the room spraying everything causing all the little ones to gag. Look the kids have fun no matter what. Are the parents who pay for everything coming back to this place ....NO!!!!!
February 27, 2014
Rated 4.0 out of 5.0 by sharon 57 a nice break in the winter not far from home.
Room nice clean a nice size. Water pk ok thought it would be larger,locker room so so. Also used excercise room decent/ eliptical machine not working (electical part not showing up) able to use it but had use ipod for timer. Overall grandkids had a good time.
February 25, 2014
Rated 5.0 out of 5.0 by Dnan Great time
Had an awesome time will go back but alittle high in price
February 25, 2014
Rated 4.0 out of 5.0 by Melody1113 wall heating unit
We had a wonderful experience at the hotel, the staff was friendly and accommodating, the food and service was excellent and the park was everything we hoped for. The only drawback throughout our whole trip was the wall heating unit developed a high pitched squeal at around dinner time. I notified the front desk and the person on the phone said she could hear it and would send maintenance up to check on it, but no one ever came. The sound quieted down until 2:30 a.m. when it woke me up again, the noise kept me up until about 3:30 a.m. when I was finally able to doze until I got up a little before 6 a.m. I found out later that the kids slept fitfully because the noise kept waking them up as well. This is our only complaint throughout.
February 21, 2014
Rated 5.0 out of 5.0 by franksh exceptional service great stay
check in was wonderful Layla at the front desk was great very nice and pleasant to speak with. Val at the front desk also helped us out with a few suggestions for dinner every one at this facility was pleasant and went out of their way to help.
February 20, 2014
Rated 5.0 out of 5.0 by Grandpa and Grandma Excellent experience
Over President's Day weekend we had our two grandsons and stayed at the Holiday Inn Dundee. The water park was amazing, but it was crowded with all the families trying to get away from Michigan's horrendous winter. We did not eat at the hotel after we paid way too much for drinks at the snack bar. Again, we had an excellent time spending the vast majority of time inside the water park, eating elsewhere.
February 20, 2014
Rated 5.0 out of 5.0 by Dewey_MI ... and a good time was had by all!!
Two adults and two boys (10 and 8) for a one night stay. The staff was very pleasant at both the hotel and the water park. Loved the room with the bunk beds for the boys and a king bed for me and the mrs. as we each had our own t.v. It was nice having a fridge and microwave in each room too. The water park was nice and warm in both the air and water temps, as advertised and the chlorine was not as bad as at other water parks we have been in. Besides not having any facial tissue in the bathroom the room was great.
The restaurant food was so-so although the service and waitstaff were very good.
Would definitely go back as there were several other places to eat in the area if our taste buds want better. Having Cabela's near by was a great plus too.
February 20, 2014
Rated 3.0 out of 5.0 by mccutcheon1969 room and water park fine,, food how ever..
the pub and grub is a waste of money and the service is down right rude!!! was told during dinner that we needed a reservation and it would be an hour and half wait..this was not noted any where in the building, room, or even on the fliers handed to me at the front desk..Kids it free is a joke, cause all they offer before 4 is pizza.the service is terrible..There was nine of us and nothing was done in a timely manner..Will never go there again..Better yet save your money money and just get day passes to the park..Spent one night, on a Sunday and spent over 400.00..Made my kids happy but not my wallet
February 20, 2014
Rated 1.0 out of 5.0 by kermitthefrog A cold water trip
We have stayed at the Dundee Holiday Inn and Waterpark more than once, and this was a very disappointing visit. The most significant problem was the water and air temperature in the park on the Saturday we arrived. It was freezing. We could not stay long, and it was no warmer later in the day. It was fixed the following day, but the bulk of our time there was to be Saturday. We received no offer of a reduced rate for that visit or on a future visit. The park also had far too few two-person tubes. My son is disabled and cannot ride the slides alone, and many parents want to ride with small children. There were only 10-12 for the entire park. More than once they were out of towels as well, even shortly after the park opened. We spent far too much money to have this little time in the park when it was warm enough to actually do anything.
The hotel staff and the lifeguards were great, and the room was fine. But the waterpark, and the hotel's response to its mechanical difficulties, was abysmal. We will not return; there are too many other choices for waterparks.
February 15, 2014
Rated 2.0 out of 5.0 by BruceMI My Daughter's Birthday at the Waterpark
We wanted to have a special Birthday celebration for our 8 year old daughter. Having heard how fun Splash Universe was we decided to go and check it out. It was very disappointing for us because the temperature in the waterpark was so cold that you could only stay warm if you were in the water. Needless to say the girls did not play very long because they got too cold. To make things worse we tried the buffet breakfast and am surprised that some of that food was served. The biscuits were very hard as if they were old and did not soften up even in the gravy. The sausage patties were cold and after one bite I did not finish them.
I am a Priority Club Member and have been for a long time. I have never had a bad experience like the one I had last weekend!
February 13, 2014
Rated 2.0 out of 5.0 by Bigwavedave Lousy service and inept staff.
Asked for refrigerator and microwave. Got neither. Room had ONE hanger. Asked for more. Three hours later, asked again. An hour later, got two bent WIRE hangers.
Service in restaurant non-existant. Took twenty minutes just to pay the bill.
Food service at pool horrific. ONE person working counter. I'll go to Sandusky the next time we go to a water park. Never again at Dundee.
Staff had little to no interest in assisting with problems.
February 12, 2014