Rated 4.3 out of 5 by 147
Rated 2.0 out of 5.0 by Unhappy Traveler 2044 Smoke Alarm Issue
My family and I stayed there for 3 nights. The smoke alarm in the room was chirping on and off the first two nights inspite of maintenance working on it? I complained to the desk each day and night and nothing was corrected. On the last night, I finally "removed" the smoke detector from the ceiling.
In addition, I made the reservation a month in advance and my family has a 10 month old son. I requested a crib at the time of my resveration and was told, "you are the first person to request one for that week, so there will be one waiting in your room at check in." Well, when I checked in, there was no crib in the room and the front desk said, "there is no guarantee that you get one regardless of your reservation", "it's first come, first serve."
The attendent suggested that if they didn't have one available, I could go purchase one and bring it to the room myself.
I am a GOLD/ELITE member and was terribly disappointed in this particular Holiday Inn Express. The only good thing I can say about this property is that the breakfast staff was nothing short of FABULOUS. They went out of their way daily to help out. They were really GREAT!
August 18, 2014
Rated 5.0 out of 5.0 by Lori09 Great Value!
Staff was friendly and attentive; guest rooms were clean and well maintained as was the lobby; bed was comfortable; breakfast choices were adequate; convenient location. Great value for an overnight stay!
August 16, 2014
Rated 3.0 out of 5.0 by tamra Pool was a huge disappointment
While it is a nice hotel.. I was really disappointed that the pool closed at 10:30.. the pool is the whole reason the kids want to stay at a hotel. The hotels that we have stayed in throughout this summer had 24 hour pools and we spent fun time in them. Pool is very small.
August 12, 2014
Rated 5.0 out of 5.0 by Midwest bound Pet friendly hotel
We recently spent time at the hotel both on our way to our vacation site and on our way home, two weeks later! The hotel is a wonderful pet friendly hotel with reasonable rates.
August 12, 2014
Rated 2.0 out of 5.0 by nosameidas reservation mix up
I was very irritated that they did not have a room available when I needed it even though I am a Platinum Elite member of their rewards program.
August 11, 2014
Rated 5.0 out of 5.0 by BigBob55 Great Staff and Hotel
I enjoyed just about everything while staying in this property this summer. The Staff are as committed to making your stay enjoyable as any I've encountered. The breakfast is average. I stayed five nights and parking was an issue as I returned late each night to the property. If you get back early it probably won't be an issue. Even with that it was a great place to stay and I will not hesitate to book here again when I have the opportunity to visit this beautiful city again.
August 9, 2014
Rated 4.0 out of 5.0 by Metdank Comfortable, clean, good breakfast and nice pool
: Clean, recently built, good quality, nice inside pool with complementary towels, great breakfast, good WiFi
-: room not very spacious
August 3, 2014
Rated 5.0 out of 5.0 by Just passing through2014 Customer Service
During my stay the business center's printers were not working and when I notified the management they had the event coordinator's office print the documents I needed. The attentiveness and prompt resolution to my concern prevented me from having to find a local print service outside the hotel.
July 31, 2014