Rated 4.3 out of 5 by 169
Rated 4.0 out of 5.0 by SV21 Very nice hotel
I stayed at this hotel for 4 nights and overall was very satisfied. I would certainly stay there again. My only suggestions would be to have more variety with the menu for the continental breakfast. The food was good but it was substantially the same each day. I also would have preferred that the bed mattress be more firm but no one else in my family thought that it was an issue.
September 17, 2014
Rated 4.0 out of 5.0 by middlec customer service great, room not so hot
I recently stayed at this hotel for one night. Although the customer service and the breakfast was great, the room was not so hot. It looked like it hadn't been cleaned in weeks. There was food and grease left on the tables, mold on the bathroom tile, hair everywhere, and my son's feet were black from walking on the carpet in his bare feet. I have never had a problem like this with any Holiday Inn and as a platinum member, I travel a lot. I hope this was a one time experience with these problems.
September 7, 2014
Rated 4.0 out of 5.0 by MaryMaryM Convenient location for a UVU visit
We've stayed at this location for 3 separate weekends now as it seems to fit our travel pattern. This is a very nice hotel, great location to nearby businesses that we frequent and is high on our list of overnight stays. Most recent visit we had a rather rude smell that came through the air conditioner system as we had just went to bed. Lasted about 15 minutes then went away. I should've called the front desk but didn't take the time to as we already in for the evening.
September 4, 2014
Rated 5.0 out of 5.0 by travelerI15 Making another stop
I have to thank Phillip-(Phil)-swing shift desk clerk for being a great professional. He was very calm and cool when it was busy. He always had a smile on his face. I think he would be an awesome employee for my company. I am sure he is one for yours. Those people are hard to find. Your property looked excellent inside and out. The little pizza place (walking distance) around the corner was very impressive. Great food and a great price.
September 3, 2014
Rated 5.0 out of 5.0 by Paula567 We enjoyed our stay
This hotel is what you would expect from a Holiday Inn Express. The towels were a little thin, but a minor detail in the overall picture.
September 1, 2014
Rated 5.0 out of 5.0 by dbmurrieta Great location near Utah Valley University
Stayed at several hotels near UVU. Liked this one the best.
August 31, 2014
Rated 5.0 out of 5.0 by Debbie3419 Nice Facilities
Beautiful facilities that make you feel at home. Attentive helpful staff. Clean rooms with lots of amenities. Pool was heated and very comfortable to relax in. Nice breakfast with a variety of choices. Would definitely stay there again.
August 30, 2014
Rated 5.0 out of 5.0 by KBailey Clean room, full breakfast, great staff
Enjoyed our 5 day stay here. The hotel was up dated and clean, the complimentary breakfast was delicious and had a great variety, and the staff was very attentive. We also appreciated the hot chocolate being available to us in the dining area all day, it put a cozy and relaxing end to our busy days. The business center was a great addition and we were able to use the computers, internet, and print needed material.
August 28, 2014
Rated 5.0 out of 5.0 by butterfly64 Clean and great service
We stay here 5 times out of the year when we go see or help our daughter move in to school at UVU. The location is great near Wal-Mart, Malls, and restaurant's. It is clean inside/outside. There's also a Subway open 24 hours right in front of the hotel (very convenient if you get the munchies at night) and a gas station around the corner with a drive through car wash. Customer service is wonderful, very friendly, and helpful. A view of the lake is awesome as you drive back to the hotel. Whoever thought of building this hotel at this location must have been a brilliant person because they did good.
August 27, 2014
Rated 4.0 out of 5.0 by Corey66 Well above average.
I spoke with three different clerks at the front desk and each one was well trained, pleasant, and authentic. They treated me like a valued individual, not just a customer. Breakfast had the same kind of authentic, professional staff. The room was very clean. Even the outside of the hotel was spotless. We will stay at this Holiday Inn again next year. Bravo!
August 25, 2014
Rated 5.0 out of 5.0 by Mike6251 small details
I have stayed at this location many times with and everything was great. It was perturbing this stay to have the guide for the television one hour ahead of real time. I could only see what would be on one hour ahead. Their was no way to tell what was on when I turned on the T.V. to watch
August 24, 2014
Rated 3.0 out of 5.0 by vibrantorange Beautiful hotel, mixed customer service
We were looking for a place to stay in the Salt Lake City area. I called this Holiday Inn Express, and the woman I talked to said that they had a non-smoking room available. She said the entire hotel was non-smoking. I gave her my IHG rewards number, and she said I could give her the credit card number when we arrived. When I tried to check in, Phil at the front desk, could not find the reservation. He was fabulous in finding us a room, despite the fact that the hotel was very full that night. He went out of his way to accommodate us. The next morning, we noticed the smell of smoke outside our room, especially in the corridor near the elevator. One of the housekeepers rode the elevator with us and she told us there were four smoking rooms on our floor. Hmmm...
We also learned there were dogs staying on our floor, as we saw them in the corridor and there was dog fur in the elevator. My husband talked to Shellie at the front desk, and she said that there should not be any dogs on our floor. She acted liked she really didn't care.
Shauna, the breakfast server, was very personable and asked if we needed anything before we resumed our travels. Phil and Shauna, keep up the great customer service!
August 20, 2014
Rated 5.0 out of 5.0 by Shell78 Great Hotel!
Comfortable, convenient, clean and the breakfast was great!
August 19, 2014
Rated 5.0 out of 5.0 by Cactuskid Another Hotel Night
This has been a good place to stay ever since opening and have made it a regular hotel, close to my customer and prospects also a wide and varied choice of restaurants near by easy access to the freeway and they have always treated me well. There are a few room upgrades that I don't like they have a breakfast bar in lieu of a desk so when working I choose not to take those upgrades but it is overall a really nice place to stay.
August 19, 2014
Rated 2.0 out of 5.0 by Unhappy Traveler 2044 Smoke Alarm Issue
My family and I stayed there for 3 nights. The smoke alarm in the room was chirping on and off the first two nights inspite of maintenance working on it? I complained to the desk each day and night and nothing was corrected. On the last night, I finally "removed" the smoke detector from the ceiling.
In addition, I made the reservation a month in advance and my family has a 10 month old son. I requested a crib at the time of my resveration and was told, "you are the first person to request one for that week, so there will be one waiting in your room at check in." Well, when I checked in, there was no crib in the room and the front desk said, "there is no guarantee that you get one regardless of your reservation", "it's first come, first serve."
The attendent suggested that if they didn't have one available, I could go purchase one and bring it to the room myself.
I am a GOLD/ELITE member and was terribly disappointed in this particular Holiday Inn Express. The only good thing I can say about this property is that the breakfast staff was nothing short of FABULOUS. They went out of their way daily to help out. They were really GREAT!
August 18, 2014
Rated 5.0 out of 5.0 by Lori09 Great Value!
Staff was friendly and attentive; guest rooms were clean and well maintained as was the lobby; bed was comfortable; breakfast choices were adequate; convenient location. Great value for an overnight stay!
August 16, 2014
Rated 3.0 out of 5.0 by tamra Pool was a huge disappointment
While it is a nice hotel.. I was really disappointed that the pool closed at 10:30.. the pool is the whole reason the kids want to stay at a hotel. The hotels that we have stayed in throughout this summer had 24 hour pools and we spent fun time in them. Pool is very small.
August 12, 2014
Rated 5.0 out of 5.0 by Midwest bound Pet friendly hotel
We recently spent time at the hotel both on our way to our vacation site and on our way home, two weeks later! The hotel is a wonderful pet friendly hotel with reasonable rates.
August 12, 2014
Rated 2.0 out of 5.0 by nosameidas reservation mix up
I was very irritated that they did not have a room available when I needed it even though I am a Platinum Elite member of their rewards program.
August 11, 2014
Rated 5.0 out of 5.0 by BigBob55 Great Staff and Hotel
I enjoyed just about everything while staying in this property this summer. The Staff are as committed to making your stay enjoyable as any I've encountered. The breakfast is average. I stayed five nights and parking was an issue as I returned late each night to the property. If you get back early it probably won't be an issue. Even with that it was a great place to stay and I will not hesitate to book here again when I have the opportunity to visit this beautiful city again.
August 9, 2014
Rated 4.0 out of 5.0 by Metdank Comfortable, clean, good breakfast and nice pool
: Clean, recently built, good quality, nice inside pool with complementary towels, great breakfast, good WiFi
-: room not very spacious
August 3, 2014
Rated 5.0 out of 5.0 by Just passing through2014 Customer Service
During my stay the business center's printers were not working and when I notified the management they had the event coordinator's office print the documents I needed. The attentiveness and prompt resolution to my concern prevented me from having to find a local print service outside the hotel.
July 31, 2014
Rated 5.0 out of 5.0 by jc727 Friendly Staff
Staff was very attentive and detailed oriented. Hotel offered quiet and comfortable beds and was close enough to the highway, yet far enough away to avoid highway noise. Would stay here again.
July 31, 2014
Rated 5.0 out of 5.0 by Family5G Staff at breakfast were great.
Staff was very friendly and helpful. They went out of their way to be nice to my kids.
July 27, 2014
Rated 4.0 out of 5.0 by Random Traveler*1 One Night Travel Stay
The facility is on par with other HI that we have visited. The breakfast eggs were a little off and the turkey sausage had no seasoning so they were somewhat tasteless. For those not on a diet, the cinnamon rolls were warm and tasty.
July 27, 2014
Rated 5.0 out of 5.0 by Johnny W Great Staff
We needed two rooms and when we called ahead the staff was so nice and accommodated adjoining rooms so my wife and I could have some down time without a child in our bed. Thanks so much :)
July 26, 2014
Rated 5.0 out of 5.0 by Claudia1973 Great People and Service
I was at the Holiday Inn on Business and was working 16-18 hour days. Staying at the Holiday Inn was great, I spend three weeks with only going home for three days. Customer service personal was amazing on all three shifts. Smiles and accommodations rated at Excellent.
Phil was one of my Favorites as he always had a way of making me smile and perk up after my long and stressful day at my Clients.
Looking forward to my next Visit.
July 26, 2014
Rated 5.0 out of 5.0 by Melody69 Great stay
We enjoyed the time there, service was great, just had an issue with charges after checking out, breakfast was nice but would like to see more cut up fresh fruit.
July 24, 2014
Rated 5.0 out of 5.0 by beequeen6 clean room
pool had way to much chlorine
but we had a great stay
July 23, 2014
Rated 5.0 out of 5.0 by bwh100 Condition of hallways, elevator
The floor covering in the elevator was worn and stained and did not reflect the same quality that we had seen when staying there in the past.
The 4th floor hallway had unpleasant odors, even smelling like cigar smoke or something similar. I reported it to the desk.
The hallway carpets appear to need a good shampoo.
The shower door guide needs to be cleaned out.
July 23, 2014