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Rated 4.3 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Great Hotel and Wonderful Staff!!! This is a wonderful hotel to stay at . The staff was friendly , the food was hot and edible. The room was amazing and clean. I recommend this hotel to other people. I will continue to come back as usual. June 28, 2014
Rated 5.0 out of 5.0 by Best place to stay in Provo/Orem Outstanding staff took care of my every need. My wheelchair accessible room was large and very comfortable. The bathroom was very easy to use and the roll-in shower worked very well for me. Breakfast was warm and delicious, although the menu of cheese omelets, sausage, and biscuits with gravy was a little plain compared to some comparable hotels. But the very kind and attentive breakfast staff made up for it ten-fold. Will absolutely stay at this hotel again when I'm in the area! June 27, 2014
Rated 5.0 out of 5.0 by great place to stay Hotel room was clean and fresh. Hotel grounds were clean and well kept. Would stay here again. June 26, 2014
Rated 5.0 out of 5.0 by Nice Stay We had a nice room that was clean and spacious. The front desk staff was very nice and helpful as well. We will definitely stay at this property again if the opportunity presents itself. June 25, 2014
Rated 5.0 out of 5.0 by Great Service as usual Greeted and recognized as Platinum Member with upgrade and welcome pack, even though the hotel is busy and probably almost full and can "sell" the suite room like some other location. Front Desk immediately taking care of the rate issue when corporate rate did not show up in the system and escalate them immediately to the Manager. Fast response and service! Definitely will come back again. Keep up the good service and please maintain the property well! June 23, 2014
Rated 5.0 out of 5.0 Clean, contemporary rooms and great service Good location in Orem area, not too far from restaurants and sub shop in walking distance. Hotel staff is friendly and professional. The property is pretty new so everything is contemporary and clean. I've stayed here several times for business trips and will be back in the future, whether for personal or business travel. June 23, 2014
Rated 5.0 out of 5.0 by Always a great stay! The staff here is wonderful. Rooms were cleaned. The décor was very pleasing, June 19, 2014
Rated 5.0 out of 5.0 by Great Stay! It was a great place to stay and alternative to the usual hotels near BYU campus. Comfortable beds and great price made it win for us. June 18, 2014
Rated 5.0 out of 5.0 by Good breakfast and a comfortable bed I stayed at this hotel because my company has a corporate account there, but after my stay, I would recommend them for a trip of any reason. The breakfast was very good for a complimentary meal and the rooms were spacious and clean. The bed was very comfortable and the room was quiet overnight making getting a good night sleep very easy. June 16, 2014
Rated 5.0 out of 5.0 by Return Customer Just spent my third stay in the last 8 months, and am still impressed. I love the location, the quiet, the comfort of the beds, really nice rooms, and friendly staff. Looks like I will come back again! June 15, 2014
Rated 5.0 out of 5.0 by Great Hotel with good service We only stayed at this hotel for 1 night. The room was nice and the beds were comfortable. The breakfast was great. Looking forward to staying there again. June 9, 2014
Rated 5.0 out of 5.0 by overall the room was good, the food was good, the breakfast good, Internet no so good, but Okay. June 9, 2014
Rated 5.0 out of 5.0 by M3 Excellent as usual. Met or exceeded our expectations and price was fair. Highly recommended. June 9, 2014
Rated 5.0 out of 5.0 by Great all-around experience The staff is very friendly and the hotel is fantastic for the value. If you're staying in the area there really isn't a better option. You will be happy here. June 9, 2014
Rated 4.0 out of 5.0 dirty room There was hair on the sink area and the bath room floor was dirty. May 31, 2014
Rated 4.0 out of 5.0 complaints about late night check ins We have stayed in your hotel before and we love it. This time not so much. I started preparing for bed at 10:45 or around there I started hearing a door opening and closing on the safety catch. This continued until 11:15. At 11:15 or so I called the front desk to see if they could talk to them as the noise had been going on for over a half an hour by the time I called. He (Sheldon I believe) said he would . I waited trying to sleep with this noise going on. Talking and banging but it wasn't stopping. So I called the front desk again. He said they were moving in to their rooms. I said for over 45 mins. !!! I asked if he talked to them and he said no. I said I would like to move rooms then. I had to be up early the next day and I was really upset by the way the staff handled this!! We come to Provo to visit our Son quite often and we have been staying there, but if this is how you treat your customers, perhaps we can take our business else where! May 30, 2014
Rated 2.0 out of 5.0 by No sleep here! We booked this hotel for a 4 night stay. Upon arrival at 11 pm, we entered the lobby to find numerous children running around. While check in went smooth and the staff were courteous the noise level was ridiculous. We went to our suite on the third floor where the noise continued until 3 am. It was quiet until 6 am when we awoke to banging sounds in the hallway. After speaking with guest services we were told that is should get quieter as the day continued. It didn't and we checked out at 1 pm desperately needing rest. No refund offered! It was an expensive night with no sleep! May 28, 2014
Rated 5.0 out of 5.0 by Super service and great room. Stayed on a Friday night recently. Ashtyn was more than helpful made us feel right at home. Very clean room. Good choices at breakfast. We will stay here again. Rec'd this hotel as your home away from home. April 30, 2014
Rated 5.0 out of 5.0 by Great Service - Recognized as Platinum Elite Upgraded my room, was comfortable, very clean and noise free. Staff was friendly and helped with dinner choices so pleased that I went out of my way to stay here one week later on return trip. Would stay again and again. Thank you April 21, 2014
Rated 5.0 out of 5.0 by Great stay Front desk staff friendly and helpful as well as the lady taking out trash and cleaning windows! Hotel was clean, new and modern. Pool and hot tub both good temps. Breakfast was just okay. Omlets were similar to fast food style, but did have the rest of the basics, such as oatmeal, cereal, toast, pancake maker, yogurt, boiled eggs and Cinnabon rolls. Would definitely recommend this hotel! April 12, 2014
Rated 3.0 out of 5.0 by lack of coordination We made reservations for 2 rooms for Fri nite at the Gymnastics rate. When the competition schedule changed, we booked 2 rooms also for Sat nite. The gymnastics rate was no longer available and we paid in advance forhe Sat nite stay. On Saturday evening our keys would not work. The front desk explained that the reservations were not connected and gave us working keys. When I got to my room, my luggage was gone. As soon as I went to the front desk, she wasable to retrieve the bags from behind the desk. My comment is that the reservations should have been connected and that the front desk should have been aware that my luggage was there without me having to make 2 trips to the desk. April 11, 2014
Rated 4.0 out of 5.0 by comfortable, clean It was an easy location to find - right off the freeway. The rooms are new and clean. Nice selection for breakfast. Typical Holiday Inn Express quality and comfort. We like this chain - you know what you're going to get! April 4, 2014
Rated 5.0 out of 5.0 by Great place I usually always stay at this property when I am in the area. It is clean and comfortable, very friendly staff, good location March 24, 2014
Rated 4.0 out of 5.0 by weekend relaxation My wife and I had an amazing stay there. The room was perfect the people were great. Even the breakfast was amazing. March 18, 2014
Rated 5.0 out of 5.0 by Easy Access to Everything Staff warm and courteous, Facility in excellent condition. I would stay here again if accommodations were needed in the area. Go 1 mile east where shopping and dining options are almost unlimited, great location, would recommend to anyone. March 15, 2014
Rated 5.0 out of 5.0 by Very Comfortable and quite Tracy was very helpful. The young lady greeted us with smiling eyes every time we would pass by the front desk. The Hotel was far enough away from the City Center to relax yet close enough to good eateries. March 12, 2014
Rated 5.0 out of 5.0 by Usual Excellent Service and High Quality Accomodations Second time we stayed at this location. Service, and interest by staff was above normal. Would definitely stay again, and recommend others to do same. March 8, 2014
Rated 5.0 out of 5.0 by This Holiday Inn Express definitely 5 star Our experience at this hotel was one of our best stays in the last several years. We will stay here every time we travel through this area. Thank you wonderful staff for your kindness and smiles. March 7, 2014
Rated 5.0 out of 5.0 by Awesome Experience Upon entering this property we were welcomed with open arms. We did not have a reservation and were recognized as priority club members. The front desk clerk was so friendly and helpful. She ensured that we were well cared for. It was such a pleasant stay and I would recommend this hotel to all! February 28, 2014
Rated 3.0 out of 5.0 by Student noise Hall was had constant traffic till 3 am. Very noisy thru out the night. February 28, 2014
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