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Rated 4.4 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Great stay We stay at the Holiday Inn express Orem - North Provo about six times a year and are never disappointed. The young lady at the front desk, Brighton, was extremely helpful. We find the rooms nicely appointed and comfortable. The included breakfast is a welcomed addition to the cost of the room. The beds are very nice to sleep in and the rooms are quiet. The stay makes it easy for the next days business or travel. Thanks Holiday Inn Express! November 6, 2014
Rated 5.0 out of 5.0 by Wonderful hotel! This hotel was super nice and very clean! Great hotel staff! The beds were very comfortable! We thoroughly enjoyed our stay! I highly recommend this hotel! October 28, 2014
Rated 5.0 out of 5.0 by Family or Business Beautiful new location. Everything is clean and well maintained. There is college housing complex next door and there were some noisy vehicles racing in and out late into the evening, but that isn't any fault of the hotel. Breakfast was an excellent variety of good quailty food, however there was only one staff member trying to keep up with the demand. Several guests had to wait for different/fresh items to be brought out from the kitchen. She made certain to acknowledge requests of the guests and provide great customer service, she was running herself ragged but kept an upbeat and happy demeanore. More staff is needed during breakfast. October 28, 2014
Rated 5.0 out of 5.0 by Clean, beautiful, new facility with everything you need My wife and I live nearby but just wanted a getaway night. We saw this facility online and are so happy we went there. It is a very clean and beautifully decorated hotel. We booked a 2 bed executive suite for the extra space and kitchenette and found it ample. We also made good use of the indoor pool and hot tub. It was a very relaxing environment inside and out. The hotel is near the freeway but not so close as to be heard all night. And of course the breakfast was great. October 21, 2014
Rated 5.0 out of 5.0 Clean and great service I have stayed at this particular Holiday Inn Express numerous times and will continue to stay there in the future. October 16, 2014
Rated 2.0 out of 5.0 by we typically enjoy IHG, but this one needs to be fixed We have always enjoyed staying at a Holiday Inn. Typically they are clean, up to date and a welcome place. This one in Orem needs new management. Needs new beds and they need to learn to take care of their guests. Not at all a good experience. October 15, 2014
Rated 5.0 out of 5.0 by Love HIE if I have a choice I select Holiday Inn Express sites. October 14, 2014
Rated 5.0 out of 5.0 by Bed/Pillows and Shower We stay regularly at HI Express and travel with my mother(age 86) from time to time. We usually try to reserve the handicapped accessible rooms for her since she has trouble getting into a tub/shower. She stayed in a handicap accessible room during this stay. However, my wife and I had a regular room that had a shower without the tub--this would work for my mom and elderly people. We've often wondered why more lodging establishments don't have more rooms with a walk in shower without the tub and were pleasantly surprised to have in a regular room--hopefully HI moves in this direction in all of its units. We enjoyed our stay as noted above, However, the one negative was the bed(very soft) and the pillows, which are similar to other HI units. October 13, 2014
Rated 5.0 out of 5.0 by Great Hotel. Comfortable bed and very clean room and plush towels. My stay was great. Best hotel every! Spacious and clean with friendly and professional staff. October 13, 2014
Rated 5.0 out of 5.0 by Great short stay hotel! This is a very clean and friendly hotel. Great for stays of 1-5 nites in my opinion. Easy interstate access and shopping close by. One of our favorites in this area! October 12, 2014
Rated 5.0 out of 5.0 by LDS General Conference The reason for staying was the BYU football game and the LDS General Conference over the weekend. I was very disappointed in not being able to watch the conference session because it was only in Spanish on the KBYU channel. I am in a wheelchair and was looking forward to just relaxing and watching the Saturday night Priesthood session. Why was that channel not in English? October 9, 2014
Rated 4.0 out of 5.0 by wifi Not sure what the problem was but I was on the 4th floor and my wifi connection would stay connected. Very aggravating. Had to go down to the lobby to do my work. October 8, 2014
Rated 5.0 out of 5.0 by Quick stop Hotel was in good location for end of day traveling stop. September 22, 2014
Rated 4.0 out of 5.0 by Very nice hotel I stayed at this hotel for 4 nights and overall was very satisfied. I would certainly stay there again. My only suggestions would be to have more variety with the menu for the continental breakfast. The food was good but it was substantially the same each day. I also would have preferred that the bed mattress be more firm but no one else in my family thought that it was an issue. September 17, 2014
Rated 4.0 out of 5.0 by customer service great, room not so hot I recently stayed at this hotel for one night. Although the customer service and the breakfast was great, the room was not so hot. It looked like it hadn't been cleaned in weeks. There was food and grease left on the tables, mold on the bathroom tile, hair everywhere, and my son's feet were black from walking on the carpet in his bare feet. I have never had a problem like this with any Holiday Inn and as a platinum member, I travel a lot. I hope this was a one time experience with these problems. September 7, 2014
Rated 4.0 out of 5.0 by Convenient location for a UVU visit We've stayed at this location for 3 separate weekends now as it seems to fit our travel pattern. This is a very nice hotel, great location to nearby businesses that we frequent and is high on our list of overnight stays. Most recent visit we had a rather rude smell that came through the air conditioner system as we had just went to bed. Lasted about 15 minutes then went away. I should've called the front desk but didn't take the time to as we already in for the evening. September 4, 2014
Rated 5.0 out of 5.0 by Making another stop I have to thank Phillip-(Phil)-swing shift desk clerk for being a great professional. He was very calm and cool when it was busy. He always had a smile on his face. I think he would be an awesome employee for my company. I am sure he is one for yours. Those people are hard to find. Your property looked excellent inside and out. The little pizza place (walking distance) around the corner was very impressive. Great food and a great price. September 3, 2014
Rated 5.0 out of 5.0 by We enjoyed our stay This hotel is what you would expect from a Holiday Inn Express. The towels were a little thin, but a minor detail in the overall picture. September 1, 2014
Rated 5.0 out of 5.0 by Great location near Utah Valley University Stayed at several hotels near UVU. Liked this one the best. August 31, 2014
Rated 5.0 out of 5.0 by Nice Facilities Beautiful facilities that make you feel at home. Attentive helpful staff. Clean rooms with lots of amenities. Pool was heated and very comfortable to relax in. Nice breakfast with a variety of choices. Would definitely stay there again. August 30, 2014
Rated 5.0 out of 5.0 by Clean room, full breakfast, great staff Enjoyed our 5 day stay here. The hotel was up dated and clean, the complimentary breakfast was delicious and had a great variety, and the staff was very attentive. We also appreciated the hot chocolate being available to us in the dining area all day, it put a cozy and relaxing end to our busy days. The business center was a great addition and we were able to use the computers, internet, and print needed material. August 28, 2014
Rated 5.0 out of 5.0 by Clean and great service We stay here 5 times out of the year when we go see or help our daughter move in to school at UVU. The location is great near Wal-Mart, Malls, and restaurant's. It is clean inside/outside. There's also a Subway open 24 hours right in front of the hotel (very convenient if you get the munchies at night) and a gas station around the corner with a drive through car wash. Customer service is wonderful, very friendly, and helpful. A view of the lake is awesome as you drive back to the hotel. Whoever thought of building this hotel at this location must have been a brilliant person because they did good. August 27, 2014
Rated 4.0 out of 5.0 by Well above average. I spoke with three different clerks at the front desk and each one was well trained, pleasant, and authentic. They treated me like a valued individual, not just a customer. Breakfast had the same kind of authentic, professional staff. The room was very clean. Even the outside of the hotel was spotless. We will stay at this Holiday Inn again next year. Bravo! August 25, 2014
Rated 5.0 out of 5.0 by small details I have stayed at this location many times with and everything was great. It was perturbing this stay to have the guide for the television one hour ahead of real time. I could only see what would be on one hour ahead. Their was no way to tell what was on when I turned on the T.V. to watch August 24, 2014
Rated 3.0 out of 5.0 by Beautiful hotel, mixed customer service We were looking for a place to stay in the Salt Lake City area. I called this Holiday Inn Express, and the woman I talked to said that they had a non-smoking room available. She said the entire hotel was non-smoking. I gave her my IHG rewards number, and she said I could give her the credit card number when we arrived. When I tried to check in, Phil at the front desk, could not find the reservation. He was fabulous in finding us a room, despite the fact that the hotel was very full that night. He went out of his way to accommodate us. The next morning, we noticed the smell of smoke outside our room, especially in the corridor near the elevator. One of the housekeepers rode the elevator with us and she told us there were four smoking rooms on our floor. Hmmm... We also learned there were dogs staying on our floor, as we saw them in the corridor and there was dog fur in the elevator. My husband talked to Shellie at the front desk, and she said that there should not be any dogs on our floor. She acted liked she really didn't care. Shauna, the breakfast server, was very personable and asked if we needed anything before we resumed our travels. Phil and Shauna, keep up the great customer service! August 20, 2014
Rated 5.0 out of 5.0 by Great Hotel! Comfortable, convenient, clean and the breakfast was great! August 19, 2014
Rated 5.0 out of 5.0 by Another Hotel Night This has been a good place to stay ever since opening and have made it a regular hotel, close to my customer and prospects also a wide and varied choice of restaurants near by easy access to the freeway and they have always treated me well. There are a few room upgrades that I don't like they have a breakfast bar in lieu of a desk so when working I choose not to take those upgrades but it is overall a really nice place to stay. August 19, 2014
Rated 2.0 out of 5.0 by Smoke Alarm Issue My family and I stayed there for 3 nights. The smoke alarm in the room was chirping on and off the first two nights inspite of maintenance working on it? I complained to the desk each day and night and nothing was corrected. On the last night, I finally "removed" the smoke detector from the ceiling. In addition, I made the reservation a month in advance and my family has a 10 month old son. I requested a crib at the time of my resveration and was told, "you are the first person to request one for that week, so there will be one waiting in your room at check in." Well, when I checked in, there was no crib in the room and the front desk said, "there is no guarantee that you get one regardless of your reservation", "it's first come, first serve." The attendent suggested that if they didn't have one available, I could go purchase one and bring it to the room myself. I am a GOLD/ELITE member and was terribly disappointed in this particular Holiday Inn Express. The only good thing I can say about this property is that the breakfast staff was nothing short of FABULOUS. They went out of their way daily to help out. They were really GREAT! August 18, 2014
Rated 5.0 out of 5.0 by Great Value! Staff was friendly and attentive; guest rooms were clean and well maintained as was the lobby; bed was comfortable; breakfast choices were adequate; convenient location. Great value for an overnight stay! August 16, 2014
Rated 3.0 out of 5.0 by Pool was a huge disappointment While it is a nice hotel.. I was really disappointed that the pool closed at 10:30.. the pool is the whole reason the kids want to stay at a hotel. The hotels that we have stayed in throughout this summer had 24 hour pools and we spent fun time in them. Pool is very small. August 12, 2014
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