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Rated 4.3 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Clean and great service We stay here 5 times out of the year when we go see or help our daughter move in to school at UVU. The location is great near Wal-Mart, Malls, and restaurant's. It is clean inside/outside. There's also a Subway open 24 hours right in front of the hotel (very convenient if you get the munchies at night) and a gas station around the corner with a drive through car wash. Customer service is wonderful, very friendly, and helpful. A view of the lake is awesome as you drive back to the hotel. Whoever thought of building this hotel at this location must have been a brilliant person because they did good. August 27, 2014
Rated 4.0 out of 5.0 by Well above average. I spoke with three different clerks at the front desk and each one was well trained, pleasant, and authentic. They treated me like a valued individual, not just a customer. Breakfast had the same kind of authentic, professional staff. The room was very clean. Even the outside of the hotel was spotless. We will stay at this Holiday Inn again next year. Bravo! August 25, 2014
Rated 5.0 out of 5.0 by small details I have stayed at this location many times with and everything was great. It was perturbing this stay to have the guide for the television one hour ahead of real time. I could only see what would be on one hour ahead. Their was no way to tell what was on when I turned on the T.V. to watch August 24, 2014
Rated 3.0 out of 5.0 by Beautiful hotel, mixed customer service We were looking for a place to stay in the Salt Lake City area. I called this Holiday Inn Express, and the woman I talked to said that they had a non-smoking room available. She said the entire hotel was non-smoking. I gave her my IHG rewards number, and she said I could give her the credit card number when we arrived. When I tried to check in, Phil at the front desk, could not find the reservation. He was fabulous in finding us a room, despite the fact that the hotel was very full that night. He went out of his way to accommodate us. The next morning, we noticed the smell of smoke outside our room, especially in the corridor near the elevator. One of the housekeepers rode the elevator with us and she told us there were four smoking rooms on our floor. Hmmm... We also learned there were dogs staying on our floor, as we saw them in the corridor and there was dog fur in the elevator. My husband talked to Shellie at the front desk, and she said that there should not be any dogs on our floor. She acted liked she really didn't care. Shauna, the breakfast server, was very personable and asked if we needed anything before we resumed our travels. Phil and Shauna, keep up the great customer service! August 20, 2014
Rated 5.0 out of 5.0 by Great Hotel! Comfortable, convenient, clean and the breakfast was great! August 19, 2014
Rated 5.0 out of 5.0 by Another Hotel Night This has been a good place to stay ever since opening and have made it a regular hotel, close to my customer and prospects also a wide and varied choice of restaurants near by easy access to the freeway and they have always treated me well. There are a few room upgrades that I don't like they have a breakfast bar in lieu of a desk so when working I choose not to take those upgrades but it is overall a really nice place to stay. August 19, 2014
Rated 2.0 out of 5.0 by Smoke Alarm Issue My family and I stayed there for 3 nights. The smoke alarm in the room was chirping on and off the first two nights inspite of maintenance working on it? I complained to the desk each day and night and nothing was corrected. On the last night, I finally "removed" the smoke detector from the ceiling. In addition, I made the reservation a month in advance and my family has a 10 month old son. I requested a crib at the time of my resveration and was told, "you are the first person to request one for that week, so there will be one waiting in your room at check in." Well, when I checked in, there was no crib in the room and the front desk said, "there is no guarantee that you get one regardless of your reservation", "it's first come, first serve." The attendent suggested that if they didn't have one available, I could go purchase one and bring it to the room myself. I am a GOLD/ELITE member and was terribly disappointed in this particular Holiday Inn Express. The only good thing I can say about this property is that the breakfast staff was nothing short of FABULOUS. They went out of their way daily to help out. They were really GREAT! August 18, 2014
Rated 5.0 out of 5.0 by Great Value! Staff was friendly and attentive; guest rooms were clean and well maintained as was the lobby; bed was comfortable; breakfast choices were adequate; convenient location. Great value for an overnight stay! August 16, 2014
Rated 3.0 out of 5.0 by Pool was a huge disappointment While it is a nice hotel.. I was really disappointed that the pool closed at 10:30.. the pool is the whole reason the kids want to stay at a hotel. The hotels that we have stayed in throughout this summer had 24 hour pools and we spent fun time in them. Pool is very small. August 12, 2014
Rated 5.0 out of 5.0 by Pet friendly hotel We recently spent time at the hotel both on our way to our vacation site and on our way home, two weeks later! The hotel is a wonderful pet friendly hotel with reasonable rates. August 12, 2014
Rated 2.0 out of 5.0 by reservation mix up I was very irritated that they did not have a room available when I needed it even though I am a Platinum Elite member of their rewards program. August 11, 2014
Rated 5.0 out of 5.0 by Great Staff and Hotel I enjoyed just about everything while staying in this property this summer. The Staff are as committed to making your stay enjoyable as any I've encountered. The breakfast is average. I stayed five nights and parking was an issue as I returned late each night to the property. If you get back early it probably won't be an issue. Even with that it was a great place to stay and I will not hesitate to book here again when I have the opportunity to visit this beautiful city again. August 9, 2014
Rated 4.0 out of 5.0 by Comfortable, clean, good breakfast and nice pool : Clean, recently built, good quality, nice inside pool with complementary towels, great breakfast, good WiFi -: room not very spacious August 3, 2014
Rated 5.0 out of 5.0 by Customer Service During my stay the business center's printers were not working and when I notified the management they had the event coordinator's office print the documents I needed. The attentiveness and prompt resolution to my concern prevented me from having to find a local print service outside the hotel. July 31, 2014
Rated 5.0 out of 5.0 by Friendly Staff Staff was very attentive and detailed oriented. Hotel offered quiet and comfortable beds and was close enough to the highway, yet far enough away to avoid highway noise. Would stay here again. July 31, 2014
Rated 5.0 out of 5.0 by Staff at breakfast were great. Staff was very friendly and helpful. They went out of their way to be nice to my kids. July 27, 2014
Rated 4.0 out of 5.0 by One Night Travel Stay The facility is on par with other HI that we have visited. The breakfast eggs were a little off and the turkey sausage had no seasoning so they were somewhat tasteless. For those not on a diet, the cinnamon rolls were warm and tasty. July 27, 2014
Rated 5.0 out of 5.0 by Great Staff We needed two rooms and when we called ahead the staff was so nice and accommodated adjoining rooms so my wife and I could have some down time without a child in our bed. Thanks so much :) July 26, 2014
Rated 5.0 out of 5.0 by Great People and Service I was at the Holiday Inn on Business and was working 16-18 hour days. Staying at the Holiday Inn was great, I spend three weeks with only going home for three days. Customer service personal was amazing on all three shifts. Smiles and accommodations rated at Excellent. Phil was one of my Favorites as he always had a way of making me smile and perk up after my long and stressful day at my Clients. Looking forward to my next Visit. July 26, 2014
Rated 5.0 out of 5.0 by Great stay We enjoyed the time there, service was great, just had an issue with charges after checking out, breakfast was nice but would like to see more cut up fresh fruit. July 24, 2014
Rated 5.0 out of 5.0 by clean room pool had way to much chlorine but we had a great stay July 23, 2014
Rated 5.0 out of 5.0 by Condition of hallways, elevator The floor covering in the elevator was worn and stained and did not reflect the same quality that we had seen when staying there in the past. The 4th floor hallway had unpleasant odors, even smelling like cigar smoke or something similar. I reported it to the desk. The hallway carpets appear to need a good shampoo. The shower door guide needs to be cleaned out. July 23, 2014
Rated 2.0 out of 5.0 by Below average holiday inn express The pool area was littered with bunches of long hair and garbage. Dirty towels were piled high and clean towels were nowhere to be found. Clearly the hotel was understaffed because our bathroom was dirty ad well. The pool area was small in relation to the amount of rooms the holiday inn express had. July 22, 2014
Rated 5.0 out of 5.0 by Great stay and value We frequent this town often and always try and stay at this location. Other hotel chains in this area are not as clean or accommodating. We usually stay here every other month. The only time it is difficult to get a room is during graduation season. July 21, 2014
Rated 4.0 out of 5.0 by Nice Hotel/Comfortable Room I stayed overnight with my 3 children. I loved that there were both firm and soft pillows (labeled) on each bed. The beds were comfortable. The room was clean. The wireless internet was reliable and easy to use. I did not have breakfast during our stay. There were several minor maintenance issues in my room (missing the bar latch on the front door, the shower doors were very difficult to slide, and the TV power cord had a short) but they were only minor inconveniences and did not affect our overall experience. My only complaint is that we reserved a room for 4 and there were only 3 bath towels in the bathroom. The staff were fast and efficient and polite. I would stay here again. July 21, 2014
Rated 5.0 out of 5.0 by Comfort Plus Awesome stay. Since our last two Holiday Inn Express stays...we are LOYAL customers. Thanks for a great stay in a well appointed and spotless room. July 19, 2014
Rated 5.0 out of 5.0 by Comfortable room, very friendly staff! Very nice hotel. I've never stayed at a bad Holiday Inn Express! That's why I'm a club member!! July 15, 2014
Rated 5.0 out of 5.0 by clean and comfortable Room was clean. Air conditioning comfortable. Staff was friendly. Having stayed in the area at another hotel this was far superior. I would definitely choose this hotel again. The location was great. July 10, 2014
Rated 5.0 out of 5.0 by Great place to stay This facility is in a great location right off of I 15. The staff is excellent and the rooms perfect. Clean and neat. Located with 3 minutes to many restaurants makes it the perfect location. Breakfast is excellent and the people serving were very happy to be there. A good sign. Quick check in and check out process. Overall one of the better Holiday Inns we have stayed at. July 8, 2014
Rated 4.0 out of 5.0 by GREAT EXPERIENCE Only drawback would be both the lack of an ice maker and vending machines. July 7, 2014
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