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Rated 4.2 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Another great week! Spent another great week at the Holiday Inn Express in Orem, Utah. January 28, 2014
Rated 5.0 out of 5.0 by Great hotel and staff Great nights rest. I have stayed in numerous rooms at this property and each bed has been great. Staff keep the place neat and clean. I highly recommend this property for your stays in the Orem-Provo area. January 22, 2014
Rated 4.0 out of 5.0 Very nice. Felt comfortable from the time I walked in the door. January 17, 2014
Rated 5.0 out of 5.0 by Everything and then some... Not only is the hotel nearly new and in great condition, It is also perfectly situated for the interstate traveler like me. Right off the offramp (Exit 269). Immediately adjacent to the hotel is a 24 hr. gas station and sharing the same parking lot with the hotel is a 24 hr. Subway sandwich shop, my favorite and healthy place to eat lunches and/or dinner. Plenty of additional eating choices nearby within an exit or two either way but after a long day on the road I like the convenience this property has to provide. On a side note, after a previous stay was found unsatisfactory at this location (ONE time ONLY of many previous stays), the management bent over backwards to do everything possible to correct the problem. So much so that I was left feeling well cared for, very impressed and will make this location my 'go to' place to stop whenever I am traveling this stretch of road. January 14, 2014
Rated 4.0 out of 5.0 by Getting room cleaned My stay was very good except for one day they were late in cleaning my room. I needed to do some work in my room in the afternoon after returning from some business meetings. When I got to my room around 2pm it was not cleaned yet. When I inquired at the front desk when it would be cleaned they said they would get right to it. That was 2pm. It wasn't cleaned until 4:30pm. I didn't want to be disturbed so I waited in the eating area to do my work until it was cleaned. I got my work done but I didn't care for the inconvenience. January 11, 2014
Rated 1.0 out of 5.0 by 4th floor I can't believe you would put my family and I on the fourth floor that allows smoking indoors. At least warn me before going up there and having to deal with that . I am very disappointed with this. I am a platinum IHG member and this was the worst stay I have ever had January 5, 2014
Rated 5.0 out of 5.0 by over all experience We will always choose to stay with Holiday Inn Express. We have a beautiful golden red retriever very well behaved and polite. The room we had was absolutely one of the best that we have every stayed in with or without a pet. Thanks for your kindness and well received reception. Will choose all Holiday Inn Express as long as they will allow us to have Cara (our dog) with us. Good Job Holiday Inn!!!!! January 3, 2014
Rated 4.0 out of 5.0 by Kids Weekend When I booked the room I wanted online, it showed a picture and had the description room details of exactly what I was looking for in a suite. When we got checked in the room was nothing like what I booked online. It wasn't even a suite. The front desk girl said she had no idea why that picture/description is showing for her hotel, since those rooms do not exist at this hotel. The room was small for what we had planned but we adapted and everything else was good. Kids had a fun time, and that's all that matters. December 10, 2013
Rated 5.0 out of 5.0 by Wonderful stay! This hotel is beautiful, comfortable and the staff are awesome! Very friendly, helpful and everything was clean and really nice. December 9, 2013
Rated 5.0 out of 5.0 Helpful++! Staff was great. Stayed here to help family member recover from some minor surgery(dental). The front desk was very helpful in letting me check in 6 hours (to prepare and stock the kitchen) prior to standard check in time and 3 hours prior to post surgery when we absolutley needed a place to go for recovery. We had a wonderful clean suite with a kitchen and fullsize fridge. This was very important as we needed to prepare some meals for recovery. All in all we couldn't have had a better situation and Hotel. Everytime we asked for something they accomodated our needs. Would highly recommend this Hotel to all. December 5, 2013
Rated 5.0 out of 5.0 by Wonderful room After being on the road for about 11 hours we wanted a room with a separate living area with kitchen and bedroom...this was a much needed luxury. We enjoyed being able to relax in a home like atmosphere. The only problem we had was the room was either too hot or too cold but I think it was because my husband and I were so exhausted from driving that day that we were not able to figure the most simplest of things. December 2, 2013
Rated 4.0 out of 5.0 by Internet access We always enjoy this hotel but of late have noted deterioration in the speed of WIFI internet access and service. Needs upgrading to reduce frustration November 26, 2013
Rated 5.0 out of 5.0 by internet access I have stayed at this HIE several times and the only thing I can complain about is the internet access. Very low signal strength. Otherwise, a wonderful place to stay. November 25, 2013
Rated 5.0 out of 5.0 by Great Service I brought a large group and the staff was prepared for us and so accommodating to our needs. We have stayed here before with our group and we will stay here again! November 12, 2013
Rated 5.0 out of 5.0 by great bed and very freindly staff this was a very good stay and very friendly staff they help every time I needed to be help. November 2, 2013
Rated 3.0 out of 5.0 by Paper thin walls Everything was great until it came to listening to the people in the next room. Could hear voices and then in the early morning listened to someone snoring. Besides the snoring the hotel was great. October 31, 2013
Rated 5.0 out of 5.0 by Beautiful place and friendly staff. Nice clean rooms and breakfast wonderful. Enjoyed my stay and will stay again. October 30, 2013
Rated 5.0 out of 5.0 by Great service Front desk staff very helpful accommodating our request for an extension during a busy period. Much appreciated. October 29, 2013
Rated 3.0 out of 5.0 by convenient to Orem & Provo near highway, convenient to shopping and restaurants. October 17, 2013
Rated 4.0 out of 5.0 by Convenient to All Services This was the easiest check in process ever and the room was ready when we arrived. The location suited us perfectly as it was close to town and to family. October 2, 2013
Rated 2.0 out of 5.0 by Not meant for families with young children So part of this may be that I did not realize express meant they cater to business travelers only. I booked a suite online as I prefer having two rooms so I can put the little ones to bed and then unwind with my husband in the other room, their definition of a suite was a normal room with a small kitchen which is not what I wanted. Secondly there was only a shower , which doesn't mix well with a three year old afraid of showers. I called the front desk and she basically told me there was nothing she could do and they cater to business travelers. If all the hotels in the area weren't already book I would have switched hotels. On a good note the BYU football team was staying our first night and they were very polite and respectful gentlemen. September 25, 2013
Rated 5.0 out of 5.0 by Great staff great beds We spent the entire month of Sep 2012 because my husband had open heart surgery. The staff treated us like family. We have stayed there several times since and have always enjoyed our stay. I highly recommend this hotel! September 17, 2013
Rated 5.0 out of 5.0 by Excellent place to stay. This was an excellent place to stay. Beds were wonderful. Beautiful view from our room. Staff very accomodating and spoke to us everytime we walked in to the hotel or saw them in the hotel. All ways offering to help to carry things for us or help with luggage. Sorry due to our schedule we were unable to ever eat the breakfast, I cannot think that as good as this hotel was I am sure it was good. Thanks for an excellent stay. Be sure all staff on all shifts know how wonderful they were. Thank you. September 11, 2013
Rated 5.0 out of 5.0 by Awesome rooms, great bed, and everyone was awesome The people were very helpful when we decided to return for an additional 2 nights to this Holiday Inn. They helped us get a room at a reasonable rate. The first night we stayed there we liked the room so much we decided to return to the same facility. The rooms are extremely nice and well taken care of. September 8, 2013
Rated 5.0 out of 5.0 by We LOVE Holiday Inn Express! We love the Holiday Inn Express accessibility (found near major highways, their friendliness, cleanliness, comfortability, pricing and excellent breakfasts! How could anyone choose elsewhere. September 5, 2013
Rated 5.0 out of 5.0 by We had a great time and the staff was excellent We had a great time while at Holiday Inn Express. They are great to find the room you need and the food is wonderful for the breakfast. The location is great - just off the freeway and they have ample parking for their guests. September 4, 2013
Rated 5.0 out of 5.0 by Very clean, quiet and comfortable. From the staff at the check in to the comfortable, quiet room, we enjoyed our stay at this relatively new hotel. Easy access from the I5 with lots of parking. Easy access to the University and shops nearby. We would stay here again. September 2, 2013
Rated 5.0 out of 5.0 by Best place in Orem I absolutely love this place. They are so personable!! And I can have my tiny dog with me,! I will recommend to everyone!! August 28, 2013
Rated 4.0 out of 5.0 by Variety of breakfast I suggest improve the variety of breakfast choices, everyday is the same and when you are have a stay long is awful eat the same each morning August 27, 2013
Rated 4.0 out of 5.0 by Spacious, clean and comfortable We stayed three night during a visit to the area. The hotel and staff made our stay very enjoyable. We didn't have time to use the pool etc., so can't comment, but the rooms were spacious, clean and relaxing. The location was perfect for us, close to the main highway taking us north or south, and the occasional use of the business centre was invaluable. The main downside was the quality of the cooked breakfast - we didn't bother after the first attempt. A pity. And although we agreed a late checkout with the manager, the cleaning staff didn't seem to know - we interrupted twice by them wanting to do our room. These things didn't spoil it - it was a good stay. August 25, 2013
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