Rated 4.5 out of 5 by 401
Rated 5.0 out of 5.0 by PlanoTexan Great new Hotel in Orem
Beautiful new Holiday Inn Express just off I15 in Orem. Very stylish! And the absolute best free breakfast I have ever enjoyed. Eggs, bacon, Sausage and biscuits, waffles, juices. Very convenient and comfortable.
April 28, 2016
Rated 5.0 out of 5.0 by BlueMoon18 Great Building/Rooms....But Sub-Par Service
This hotel is relatively new, and it shows in the well-maintained grounds, rooms, and common areas. The location is also very convenient, located right next to I-15 and across the freeway from Utah Valley University. Unfortunately, the service was bad. While staying at the hotel they did not acknowledge Rewards Member Status. Additionally, while staying my spouse had an immediate family member die, while rushing through the lobby to get to our car, I asked the hotel staff for help as I explained our situation (my spouse was borderline hysterical and not able to communicate well), and the front desk showed no willingness to help, no sympathy, and an overall apathetic nature. I was very let-down.
April 26, 2016
Rated 2.0 out of 5.0 by SD338 Disappointed
The room itself was adequate and as indicated on the website, with one important exception. The television did not work. At check-in it was working, but only functioned for about an hour. We had our 15-year-old daughter with us, and she stayed in the room while we attended to what we came for. The television did not work the rest of the time we were there, for 3 days. At the outset, we contacted the front desk, who told us (the night we checked in) that it was too late to call the technician that night, but that they would get it working the next morning. By 3pm the next day it still was not working, so I went to the front desk again. This time the manager on duty came to the desk and said that there was nothing they could do about it. And that was it. I was told that we would just have to live with it. So my daughter sat in the room with nothing to do for two full days, not to mention we were not able to relax in the evenings by watching TV. So much for the "100% Satisfaction Guarantee".
April 26, 2016