Rated 4.2 out of 5 by 206
Rated 5.0 out of 5.0 by crystalb Great value for Orlando area
We stayed here during a recent stay to Universal Orlando and were very pleased. The room is fairly basic, but we were not in the room much so that was fine with us. The rooms were clean and the staff was pleasant. The free breakfast was a great value - goes far beyond a typical continental breakfast at most hotels. We looked forward to the pancakes every day! The pool was clean and a nice size. It was in a nice area of International Drive with plenty of restaurants and shops in the area within walking distance or a short drive. I appreciated having a free shuttle to Universal but my only suggestion would be to offer a few later pick up times. The latest pick up was 7:15 which wasn't ideal when the park was open until 10. Other than that, very pleased with this hotel and will definitely stay here again when we are in the area.
July 28, 2014
Rated 1.0 out of 5.0 by George 40 Not so new hotel
No vending machines on site, 2 soda machines one unplugged the other sold out. Trying to get breakfest in the morning was a joke, too many people and not enough staff to keep up plus they constantly had problems with the waffle machine, toasters, pancake machine and juice machines.. The hall ways were hot, the elevators were slow and the parking was horrible" had to park in a field " not to mention the hotel is hidden behind some other buildings.
July 23, 2014
Rated 4.0 out of 5.0 by pinkmingo82 Turned around
I booked multiple months in advance and was told to call prior to check in so that a roll away bed would be available, when I did, I was told that a roll way could not be put in this room due to fire code (which I understand), but that is not what I was told when I made my reservation. Luckily I was upgraded to a suite which accommodated my needs, but of course it was an additional charge and was only available 2 out of the 3 nights of my stay. Prior to the third night, I called the hotel to move rooms, they found another room. Upon checkout of the suite, I found out that the female that I spoke with never confirmed the reservation, and had canceled my original reservation as well. After 2 hours of confusion & frustration, Joan, the service member at the front desk, was very accommodating and we were given two side by side rooms for the price of one. All in all it worked out great, but if the hotel would have been full or the children would have been younger, this would not have worked out!! Be sure to confirm your reservations and specifics for your room in writing if your traveling with children,.
Though I am sure the lack of communication occurred from the top down, the staff at this location did everything they could to fix this mix-up! Overall great hotel experience!
July 23, 2014