Rated 4.2 out of 5 by 126
Rated 3.0 out of 5.0 by Dan1963 Nice room but nothing else
Nice room but hotel staff was not friendly or accomodating. Breakfast was OK and the breakfast area was always very crowded. Pool area was very loud because it is directly along an interstate. Non-hotel guests cars were parked illegally in front of the hotel and nothing was done regarding it.
There are better hotels for the money in Orlando. I am a Platinum Club member and I am disappointed in this hotel, not the entire Holiday Inn Express Chain.
November 26, 2013
Rated 5.0 out of 5.0 by travelzalot Vacation Stay
Room was spacious and very clean. Very good experience. Family loved it! Breakfast was good. Location is very convenient close to all the attractions in Orlando.
November 22, 2013
Rated 5.0 out of 5.0 by WaldorfandStatler Lovely room
I was greeted as a platinum member and upgraded to a suite had a fantastic 2 days stay,
Next time I am stopping on International drive I will definately stop at this Holiday Inn express again
The room had a refrigerator and microwave.
November 17, 2013
Rated 5.0 out of 5.0 by km55 Excellent
I stay at Holiday Inn properties all the time and this property was awesome. The front desk staff was professional and very friendly. I have been a Preferred Member for years and this was the first time I received a welcome bag! Thank you. My room was immaculate and spacious.
November 16, 2013
Rated 5.0 out of 5.0 by HappyNana3 Home away from home !
We wanted to stay close to Universal. We used our IHG rewards. We were traveling with our daughter, son-in-law and 3 grandsons. The hotel was perfect for us. Amber at the front desk was so helpful. My grandsons loved the breakfast ! I would recommend this hotel. It was nice to receive a welcome gift too.... Love the IHG Rewards Club!
November 15, 2013
Rated 1.0 out of 5.0 by in2golf Not a good experience
First room the heater did not work, maintenance worker checked it and said it was working now. After 15 minutes heater still was not working so we requested second room. Second room the TV did not work and the maintenance worker was not able to fix it. Moved to a third room (suite), the TV did not work but after playing with the connection I got it to work so about 30-45 minutes after checking in we were finally able to unpack. Set the hotel phone alarm for 6 AM, checked it 3 times and went to sleep and then to cap it off the phone alarm rang 1 hour early at 5 AM. None of our problems seemed to stir much concern from the staff even though we are Platinum members. Hopefully this is not the norm for this hotel.
November 7, 2013
Rated 1.0 out of 5.0 by kw67 never again
Checked in on Sunday- No wireless. Asked at Front desk and said would be OK by Monday am.. Monday am- still not working. went back to desk and apparently startled the person as when the came out form back, his shirt was tucked into his zipper. Said it would be working within an hour.. 2 hours later back down and no response.
Asked to speak to a manager and still waiting (asked on Monday am).. Should have read the reviews. The staff does not care about the guest.. 3rd strike HIE-- I am done
November 7, 2013
Rated 1.0 out of 5.0 by Jackiejohn check in
checking in early morning informed the reservation it, we got there after 13 hrs drove from virginia, we waited atleast ten minutes at the front desk and no one there around 3am i even tapping the counter desk maybe the front desk agent is sleeping or something back there. nothing on all i request was given im elite platinum member othe places i checked was great and recognized us a platinum member. it was not a satisfaction experience on this hotel.
November 2, 2013