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Rated 4.2 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Trip to convention This is the third time I've been staying here. Excellent location, service and staff. October 27, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice and clean hotel. Very convenient location October 23, 2014
Rated 5.0 out of 5.0 by Nice Room and a pleasant stay I only stayed overnight, but for my needs it was fine. The bed was comfortable and I slept well. There was plenty of entertainment on the TV and restaurants and other forms of entertainment wee near by, October 23, 2014
Rated 5.0 out of 5.0 by Well Kept Property This property is well kept both inside and out. The Staff was eager to please, this include those at the front desk, housekeeping, and those in the breakfast area. Room were clean and up-to-date, beds were comfortable. October 23, 2014
Rated 2.0 out of 5.0 by Not the usual Holiday Inn experience First let me clarify that I did the reservation at 1PM and arrive at the hotel around 5PM. I don´t think that excuses the issues, but it may be an explanation... here is a list of the issues I had... - I arrived and they barely found my reservation so it took them a lot of time to give me my room. - They only gave me 1 key as they didn´t had anymore - I´m an IHG Gold Elite and normally they welcome you as that and they offer you some extra points or the welcome gift. In this case they didn´t do any of those and I had to ask the girl for the points. - When we got to the room all the pillows (8 of them) where out of the pillowcases and just in the middle of the bed with the pillow cases at the side. We decided to do it ourselves as it wasn´t any real hassle. - The air conditioned is pointing directly to the bed, so the person slepping on the first bed freezes while the others are ok with the temperature. The air should be pointing to the ceiling so the air goes into the room and not directly to the bed. I only stayed 1 day, but as you can see there were many small details to qualify this as a good stay. Hope this help to fix the issues. Peter October 22, 2014
Rated 5.0 out of 5.0 by excellent place to stay We loved being greeted by the friendly staff and how quickly they got us checked in. The room was comfortable as well as the beds and pillows. Room was dark enough which I like for when the sun comes up. It was very quiet when we were sleeping and we were close to the elevators. It is close to restaurants and entertainment which you can walk to. We were also close to Universal Studios which is a plus! We would definitely stay here again. October 19, 2014
Rated 5.0 out of 5.0 by Clean and convenient I would definitely stay here again. Although the area is busy, it is a great location. The property is clean, and staff are helpful. Breakfast had lots of choice. We had no issues! October 16, 2014
Rated 5.0 out of 5.0 by Excellent Experience I was leaving Disney to head back to Jacksonville, FL and decided to stay the night. All HIE had was a Suite, but it was almost perfect. I called the reservation number, and had the hotel booked within 10 minutes. I was checked in and relaxing in a clean, well lit, comfortable room, within 30 minutes of leaving Disney. Good value and the staff was excellent. I think everyone will have an excellent night at this hotel. I stay in a lot of HIE's across the country for business and this is one is one of the best. October 15, 2014
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