Rated 4.1 out of 5 by 172
Rated 3.0 out of 5.0 by ltll1 Needs a renovation
In comparison with other Holiday Inn Expresses, this one wasn't the best. Our room showed its age, and the bathroom could have been cleaner. The front desk staff was friendly. I guess the biggest complaint was it just wasn't up to most Holiday Inn Express hotels standards.
June 23, 2014
Rated 4.0 out of 5.0 by granny131 Always stay at Holiday Inn Express.
We are always pleased when staying with Holiday Inn Express and prefer it to any other hotel chain. Comfort, good staff, clean and value. We don't stay anywhere else if we can help it.
June 19, 2014
Rated 2.0 out of 5.0 by vacation 101 Too crowded
As a priority club member, I expect a good level of quality for the room that I pay for. This room was so crowded my family and I could not relax or move around the room. It should have been a 1 bed room instead of 2 beds.
June 17, 2014
Rated 5.0 out of 5.0 by dave215 great place right next to universal Orlando m Wendy's lol great place
Great place to stay nice and clean great service n breakfast
June 13, 2014
Rated 4.0 out of 5.0 by SemperParatus A comfy, casual place
This has all the usual amenities one expects from Holiday Inn Express. The breakfast and coffee are wonderful, of course, and they have a shuttle to Universal Studios. (I wish they had made the process more clear - we almost missed our shuttle for lack of a special ticket/pass.)
The room was nice, but did leave a couple of things to be desired. The full-length mirror was in the closet - as my wife said, "Well, that was obviously designed by a MAN." Fortunately, she didn't throw anything at me, since I chose this hotel.
June 11, 2014
Rated 5.0 out of 5.0 by disneyk Orlando
It was nice and clean. I was welcomed and made to feel special.
June 7, 2014
Rated 5.0 out of 5.0 by ddshelby Staff offered service above and beyond the expected
The staff were exceptionally friendly, helpful and professional. Check-in was fast and painless, check-out was handled for me completely.
The second night of our stay, we experienced a problem with our rental car. I was disappointed about the prospect of losing half a day from our vacation dealing with it the next day, as I couldn't contact anyone with the rental company after hours. Lucas went above and beyond the call of duty to take care of us. He found a different number for the car rental company and called them for us! I was so exhausted that night, his kindness meant the world to me.
I don't think I've ever experienced such a caring staff taking such good care of me in my life. They treated us like they truly wanted our stay to be the best experience of our lives, and Lucas made sure that it was.
Our beds were all comfortable, we slept peacefully each night, and our room was very clean.
We all enjoyed the fabulous breakfast choices offered each morning, and I was pleasantly surprised with the quality of the food. (I hadn't expected free to be very good.)
Another highlight was the 24-hour coffee station. I am a coffee junkie, and it was very good. Although we had a coffee maker in our room, I loved having that coffee station. I think the night of our car problem, it may have saved my life!
June 5, 2014
Rated 5.0 out of 5.0 by Ms. Kitty Relaxing Experience
I was greeted with friendly staff from the time I arrived until the time I left. At breakfast the staff was running like a well oiled machine. Nothing was ever empty and the flow of residence was constant. My pool experience was so relaxing, the flowers and greenery was tranquil, the water temp was perfect.
I can go on and on.
I will be back!
June 5, 2014
Rated 3.0 out of 5.0 by scrowder Service good until too much money taken off my debit card
my name is sam the service at this hotel was good untl the hotel staff made the mistake of swiping my card for which Holiday inn express still hasnt returned to my account 2 weeks later
May 20, 2014
Rated 2.0 out of 5.0 by Kobota Very disappointed with room
Bathroom very small with hide-a-way door. Vanity in open part of room. Bed not very comfortable. No refrigerator or microwave. This stay ranked poor compared to previous nights stay at different Holiday Inn Express and this stay was $20 more. Would not stay here again.
May 12, 2014
Rated 4.0 out of 5.0 by JoseV Its a good hotel
The staff is really good, ameniies are too.
The hotel needs a real good renovation, some old stuff needs to be move out.
The AC of my room was pretty anonying, not for sure why was that for.
Overall, the price is really cheap if you consider the location!! Highly recommended for those who are going to Orlando with disney and universal parks on their minds!!
May 11, 2014
Rated 5.0 out of 5.0 by Bill&Janet Staff made our vacation perfect May 4 - 10
Upon check-in we were greeted by Lucas and Sonia very welcoming. As priority club members we were upgraded to a suite since they had one available. The fridge, microwave and extra space were perfect since we ended up with an extra person for our trip. Welcome bag for the kids and the most unbelievable customer service we have ever received at a hotel. From great places to eat to directions Lucas had us covered from the beginning to the end of our trip. All the front desk staff were wonderful(didn't get everybodys names) The housekeeping did a great job and l left a note for a forgotten toothbrush and she left one when she cleaned the room. Enjoyed the breakfast each morning. The pool every afternoon. Our stay was 100% perfect. Thank You and we will be back next time we are in Orlando. Oh and to the other reviewers about the hotel needing refurbished they were redoing carpet in a few rooms on the floor we were staying on. I think considering the traffic in orlando hotels they do a great job maintaining their hotel.
May 11, 2014
Rated 5.0 out of 5.0 by Zana210 Great service, location, and delicious breakfasts
We had the best three night stay at the Holiday Inn Express on Major Blvd. It's proximity to Universal meant that we were able to walk to and from the hotel, and our hosts provided wonderful breakfasts each morning, including the early morning of our departure. Because of the nature of our short trip, we did not take advantage of the hotel pool, but others did who made it look very inviting. The hotel staff including Luke and Daniel, as well as the Sunday morning female manager (whose name I didn't get, unfortunately) went above and beyond to help us find a rental car, with directions to our destination, and other sites of interest. It was really the most ideal room with excellent service that we could have gotten, and I would highly recommend this hotel to everyone. Thanks again!.
May 2, 2014
Rated 5.0 out of 5.0 by MichMade Great Location and Service
This area was perfect for us. Off the main drag of the heavy tourist town for Orlando, but very close to Universal. It was a short drive to Walt Disney World and right off the highway. We were very pleased and the staff treated us wonderfully. A special thank you to Daniel at the front desk to go above and beyond to make us comfortable during our five night stay. We appreciate it.
April 28, 2014
Rated 2.0 out of 5.0 by Maiko56 Room and bathroom
The Room is Extremly small, no friidge and no microwave.
The bathroom and the tub small and uncomfortable.
April 25, 2014
Rated 5.0 out of 5.0 by The352 Second Stay
Second time staying here in less then a moth. Will be staying next trip to Universal.
April 20, 2014
Rated 5.0 out of 5.0 by Staps065 Nice place, nice staff
Very clean inside and out, friendly staff, great atmosphere. I'd just like to see Holiday Inn add some lower calorie proteins to breakfast selections such as Canadian Bacon, Egg whites or Egg Beaters and low fat or fat free cheeses to add to the above mentioned eggs and meats...
April 17, 2014
Rated 4.0 out of 5.0 by shirl shirl Nice place to relax after coming from universal.
Had a very nice suite, enjoyed the breakfast and the hotel staff are very nice and helpful.
April 16, 2014
Rated 4.0 out of 5.0 by Golfnutk2 Great service
Overall we were very tired when we hit the room so we had no problem falling a sleep. We had a regular room with two double beds. It was cramped for just the two of us. No tub was disappointing. This hotel with its location just across the street from the Universal Studio's entrance makes it a great choice for families planning to play at this park.
April 10, 2014
Rated 5.0 out of 5.0 by Florida Sportsman Comfortable Room
Helpful staff with the courtesy computers, clean rooms, clean breakfast area; well kept facility especially for a hotel next to a major Orlando attraction.
April 1, 2014
Rated 2.0 out of 5.0 by dickd2 Adequate accomodations
Room was well used - appeared to have had much wear. Suggest an decorating update.
Breakfast was pretty good - nice to have a warm breakfast (scrambled eggs) for a change.
Overall, it got the job done though I might try another chain if returning.
March 20, 2014
Rated 3.0 out of 5.0 by OpaRon NOT YOUR USUSAL HIEXPRESS ---
Though my stay was brief (two days) and we were not in the room that much, it was the most unusual arrangement of furniture, bathroom fixtures, vanity, etc that I have ever experienced. The shower was interesting in it's design - looked like it was a large tube with all the fixtures, and then added to the room. Made for a good shower - I don't use the tub/shower combo anyway. The pocket door was a nice space saver, but left a little to be desired in the vanity area, since I could not close it off and let my wife sleep while I readied for the day. Not a big deal, but . . . The chairs were quite nice, but way too large for the size of the room & the tiny table between them. We just used the table for one of our suitcases. The most unusual thing to my wife was that the only full length mirror (and all wives need them, don't they) was IN THE BACK OF THE TINY CLOSET, where, if you had anything hanging, it would have been a hassle to use. It's an OK property, but I think if I come to the same conference next year, I'll look around more - and HIExpress is my favorite moderately priced hotel chain.
March 18, 2014
Rated 5.0 out of 5.0 by Frequent traveler2 When at Universal
Stayed here for 2 nights in March 2014 while visiting the parks. Easy walk to Universal and short drive to Disney. Very busy hotel, but staff was very helpful and accommodating. Also, very quiet for as crowded as the hotel was. Would definitely recommend it.
March 14, 2014
Rated 5.0 out of 5.0 by mary 46 great stay, great location
Our room was comfortable, great shower, clean/quiet room away from the elevator. Friendly, helpful staff, close to I-4 and access to the parks. Wendy's is next door, an extra plus.
March 14, 2014
Rated 4.0 out of 5.0 by Rhonda1929 Nice Stay
Rooms were a little small but not unmanageable. I thoroughly enjoyed the stay at the hotel but the staff really were the stars. They were very accommodating and friendly. I especially enjoyed Ms. Ruthie...very proficient in her job and a comedian to boot. The breakfast was fresh every morning and the dining area was maintained very well. Keep up the good work and we will be back!
March 14, 2014
Rated 5.0 out of 5.0 by tj03 Can't beleive I got this much for so little !!!!!!
Staff was awesome pool was relaxing and room was very clean. I will diffently stay again and would recommend.
March 13, 2014
Rated 5.0 out of 5.0 by lopez71 Overnight Stop
great place great location, very busy in the mornings because its Orlando. hard to sneak breakfast in before the time ends.
March 12, 2014
Rated 1.0 out of 5.0 by Pinelak Un personal sin compromiso por el cliente
Soy un permanente usuario de Holiday Inn y por primera vez sentí que como cliente y como Priority IHG Reward Club, no fui importante para el personal. No sé las razones, pero la atención, respuestas eran con molestia y desagrado.
March 7, 2014
Rated 3.0 out of 5.0 by Bob384 Lack of amenities
Two things I expected were a fridge and microwave.
Also I was disappointed with the lack of Available outlets to charge my phone and laptop.
However it was very close to Universal
March 7, 2014
Rated 2.0 out of 5.0 by Shadow3 Staff did not seem to like their jobs.
Staff was was not courteous or professional. They seemed very distracted even though we were they only ones at the desk upon arrival. As other patrons arrived to stand in line, a woman came out from the back and delivered a piece of paper,said a few words then disappeared without lending assistance to anyone. We did not get recognized for being Priority Club members and ignored when asking a question.
March 6, 2014