Rated 3.7 out of 5 by 110
Rated 3.0 out of 5.0 by jermaine INTERNET PROBLEMS
As always I love the Holiday Inn and prefer lodging with them each time i travel on business however this business trip ended up a little different. I was in town for a conference that was held at a neighboring hotel but chose to stay at the Holiday Inn and walk over each day thinking I would get better service and be more relaxed. The first night I attempted to use the Internet and was unsuccessful, after calling the front desk I was told that the wing of the hotel I was on had internet Issues and it would be fixed soon, Soon never came. The next day I was offered another room on the other wing of the Hotel and dealt with the same issues. Unfortunately, out of he 5 days i stayed on the property I was never able to use the internet and had to stay late at the neighboring hotel to finish projects and other task the needed to be completed on line. Yes i was offered Food and Beverage Vouchers but couldn't use them until my last day there due to getting in so late. I'm partial to Holiday Inn and would recommend them to anyone traveling but for this particular trip I'm glad I didn't suggest this particular Holiday Inn to host the conference. i would have been embarrassed.
August 26, 2013
Rated 2.0 out of 5.0 by talleelover AC broken in August!
We came in late at night from a 5 hr flight from San Francisco. The hotel has a 24/7 shuttle which was good, however, we waited almost a 1/2 hour at 1am for it to arrive. It may have been waiting on another passenger from another flight.
Check in was easy - the lobby was bright and clean. We arrived in our room and got ready for bed - we were exhausted. It wasn't long before we realized it seemed the heat was on (I had adjusted the temp 2 degrees). It was so late we just went to bed and turned the air low. In the a.m. when we were getting ready to leave we heard funky noises - the AC was spitting out ice!! Definitely a malfunction.
We reported it to the front desk and first all they wanted to do was comp a breakfast. We were headed out for a 5 hour drive, so we declined. Then I asked to be compensated for the room in some way. The clerk went to her manager and they did comp the room 100%. So even though we didn't have to pay for the room, we would have preferred to be comfortable for the evening.
August 26, 2013
Rated 4.0 out of 5.0 by jdnocala Noisy A/C unit
We were very pleased with the location and svc's available. However, the room a/c unit was very loud preventing my wife from getting a good nights rest. That was the only negative about our stay.
August 23, 2013
Rated 4.0 out of 5.0 by Mickey108 Small Problem, Resolved Right Away
The first night the air conditioner was rattling all night making it difficult to sleep. I mentioned it to the staff in the morning and they took care of it right away. They actually put in a whole new unit!
August 22, 2013
Rated 4.0 out of 5.0 by JusticeForTheKanakaMaoli Good value
This could have been an excellent experience if not for the noise in the hallway (next to the elevator) and the inexperienced cook or chef; the fish I ordered was served burnt on one side so the excellent cuts of fish tasted like charcoal instead of excellent cuts of fish and my short stay.
The staff was courteous and as professional and accommodating as a five star hotel could be: The staff at the hotel were some of the most genuinely friendly people that I have met . The Staff is either on some heavy antidepressants or they love the work that they do.
I thought my stay at the Orlando Airport Holiday Inn was going to be a ghetto stay because of the economical price for my room and my last minute booking but it was awesome and I enjoyed my stay; except for the burnt fish. But the free twenty four hour transportation to and from the airport far made up for any burnt fish.
August 21, 2013
Rated 4.0 out of 5.0 by kwmom great end to summer vacation
We ended a road trip around northwestern Florida by staying at this Holiday Inn the night before flying home. We chose it because of its proximity to the airport and the hotel amenities. We wanted to be able to "cool out" in our room after a long week of driving. We arrived in the late afternoon, relaxed a few hours, ordered room service, ordered a movie -- a perfect end to a great week of exploring a part of Florida we'd never been to before. The room was clean and comfortable, room service was excellent and we were 5 minutes from the airport for our trip home the next morning. We would definitely stay there again and recommend it to others.
August 16, 2013
Rated 1.0 out of 5.0 by iamtheman331 Review of Holiday Inn Orlando Int'nl airport
Bad!Fridge had rotting food&No Wifi in room on 7th
August 16, 2013
Rated 5.0 out of 5.0 by KFLman Excellent service
Excellent service from David and the gang at the front desk. Every time I stay at this property, they do not disappoint.
August 4, 2013
Rated 5.0 out of 5.0 by Helman Top notch service.
We had a wonderful stay while in Orlando. The lobby is big which is a really nice feel. Plenty of room to move about without running into people. The rooms were in a quiet area and very comfortable. Every staff member was so friendly and helpful. We totally enjoyed to pool which was outdoors but perfect temperature. It was very clean and relaxing. We only experienced 2 negative issues. The hot tub was too hot to get in to and as others have mentioned you have to walk out a covered sidewalk to get to the pool which is where the designated smoking area is. The smokers move the chairs into groups so you have a hard time walking past. There should be a better solution for the smoking area. We will stay here again when in Orlando.
July 20, 2013
Rated 5.0 out of 5.0 by maryscool2014 Hotel Stay
Lobby a bit too cool, temp wise, but the pool, rooms and food was very good!
June 28, 2013
Rated 5.0 out of 5.0 by Eil91 Great service
We enjoyed our stay due to great service, comfortable bed and pillows. The airport transport makes it all even better.
June 28, 2013
Rated 5.0 out of 5.0 by BelleMe Excellent place to stay in Orlando
We stay at this hotel anytime we visit the Orlando/Kissimmee area. The room is comfortable and is the bed. The staff is very accommodating. The bar/restaurant is wonderful! It is the best!!!
June 22, 2013
Rated 4.0 out of 5.0 by ChattyCathy58 Not a Bad Hotel
Nice hotel. Room was adequate. My biggest complaint would be people smoking outside and having to walk through the smoke to get to the pool. I am HIGHLY allergic to cigarette smoke. Also, sometimes when a person wants to sit by the pool and relax they don't need speakers always blaring with music. Perhaps the music could be turned off during the day and put back on in the evening for an evening swim??? Also sat at the front of the hotel at 5:30 in the morning waiting for the shuttle bus to the airport and again, the music was blaring and it was mostly pop/rock. I love music most of the time but don't need it blaring in my ears at 5:30 in the morning! Perhaps, again, the music could be turned off until maybe 9 or 10 a.m.??? Just a suggestion. Only stayed the one night so can't say too much more about the hotel.
June 6, 2013
Rated 2.0 out of 5.0 by b1barnes Hotel is in need of an upgrade
Over all the staff was very nice and performed their duties well.
The hotel on the inside is not as nice as I would expect. It was raining and there were buckets all over catching the drips in the Lobby area. There was loose falling plaster on the ceiling over a sitting area.
The room was small to todays standards, the furnishings were well worn and just looked crummy. There were only a few outlets in the 2nd room we stayed in. The bed was not very comfortable. The Pillows are about the size of your head so if you roll over you fall off. Why have a King bed with micro pillow. The shower curtain was broken in several places which allowed the water to fall between the inside curtain and the outside curtain and then on the floor. There was a mirror in the shower that was also broken so it would not stay where it was put. The shower head was plugged with lime. The on off knob had screws falling out. How can a room be in this condition when housekeeping cleans it every day. Don't they report broken items?
The air-conditioner would work for a while and then shut off until the room became very hot, then it would work again until the room would just start to cool off and then stop again. It made no difference where the Thermostat was set. The cover on the front of the air-conditioner was falling off.
There was an outlet next to the air-conditioner that was falling out of the wall with the wires hanging.
So bottom line, if I return to this area in the future I will find another hotel to stay at.
June 5, 2013
Rated 5.0 out of 5.0 by Strick Room and service was excellent. Requested 7th floor for safety and always honored my request.
We have used the Holiday Inn, Airport at Orlando, for several years and we use the "Park, Stay and Go" and it has been a wonderful service for us and have recommended it to many of our friends and acquaintances. Thank you for this service!
May 30, 2013
Rated 4.0 out of 5.0 by Jukebox Beds are very comformatable.
Our only problem was our room faced the pool and other guests were out until after midnight talking loud and making noise.
The shuttle to the airport was on time. We really like this hotel for its convenience to the airport.
May 28, 2013
Rated 3.0 out of 5.0 by Marvh44 Convenient with Fine Amenities...But...
We come to Orlando 2-3 times a year to visit family, and virtually always stay at this property, due to it's convenience to the airport and nice atmosphere. However we were disturbed most of the night by a rattling a/c unit the cover of which was hanging part-way off. Sure, I could have gone out to the desk and asked for repairs; but one would think this would be reported by housekeeping, since someone is in there every single day.
The Guest should not have to report things wrong with the room. Inspection is up to the staff, not the guest!
This is a "resort" property, with it's outdoor pool, pool bar etc. But the condition of some of the older parts of the building definitely need a "refresh".
I did not receive any recognition, verbal or otherwise, for being a PC member.
May 26, 2013
Rated 5.0 out of 5.0 by Sonata3 Wonderful stay and great staff
We recently stayed for 5 nights and we enjoyed our stay tremendously. The front desk changed our room so that we could have a better view and they were so helpful. We ate all of our meals at the hotel also and the food was delicious and very reasonably priced. We happened to be there on Mother's Day and all moms ate free all day! The wait staff was attentive and right there if we needed anything. They also have great dinner specials throughout the week. The patio/bar/pool area is beautiful and it is kept spotless.
We especially loved the covered outdoor bar, The ocean is literally steps away from the pool area. We plan on going back and would recommend this hotel to anyone.
May 20, 2013
Rated 4.0 out of 5.0 by Pinman59 Great place to relax
My wife & I were in town for a conference for three days. Your hotel staff went the extra mile to take care of us, and our needs. We truly enjoyed our time there, and will stay there again! Thanks to all your staff... Great job!
May 19, 2013
Rated 2.0 out of 5.0 by Bee88 Need to improve!
The airconditioner and Refrigerator in the room just way to noisy to have a sleep especially the tig-tig sound from refrigerator absolutely annoying!
Just wonder if the hotel audit the rooms from time to time?
May 7, 2013
Rated 3.0 out of 5.0 Loyalty to Platinum Club members???
As a Platinum Club member, I was disappointed in the lack of amentities, especially at full service Holiday Inn.
At checkin I did not receive a drink coupon, and I received a coupon for a continental breakfast - - which I noticed were given to everyone being checked.
So, I am not happy with the support/amentity level for Platicnum Club memevers.
Basically - it didn't mean anything at this hotel.
May 6, 2013
Rated 5.0 out of 5.0 by aktroy Good location
The hotel is located in a convenient location for food and entertainment. Free airport shuttle is a nice feature
May 3, 2013
Rated 5.0 out of 5.0 by cmb371 Great staff
Had a great stay. Love the new rooms. thanks for a great stay.
April 29, 2013
Rated 2.0 out of 5.0 by DavidDavid OK for an overnight, but no better (and probably worse) than many
Our stay was OK - late night arrive, early morning depart.
No recognition for Priority Club Platinium Membership
Fortunately it wasn't too warm, so we could survive without the Air-conditioner on. If we'd had to have it on, I think it would be quieter trying to sleep next to the runway!
April 29, 2013
Rated 2.0 out of 5.0 by AndAll5 Smoke smell and Elevator sounds
This was the worst Holiday Inn we have ever stayed at. It started with the lady at the counter. She gave us a different quote then the 1-800 number. $50.00 off. We ended up calling the 1-800 number back to book the room to get the better rate. They stuck us in the closest room to the elevator so all night long we could hear it operating. Our view was the roof top and air conditioning units. People were smoking right by the front doors. So you had to pass the smoke when you wanted to go inside. Tired to go out though the pool area to see if that would help and ran into even more smokers. They were EVERYWHERE!!! The first floor is smoking so be sure to make sure you are asking for a non smoking or smoking room. Hotel was old and dirty. Wish I would have looked around before I booked it. I told them at the front desk I was a priority club member. Usually I get a bottle of water or something for free. He was very rude and said " unless you are gold level or higher you dont get anything at check in!" I will never stay here again. I didnt' feel like my car was safe either. Lots of people just hanging out in the parking lot smoking. Didnt' look like they were guest of the hotel.
April 13, 2013
Rated 4.0 out of 5.0 by RussH One Night Stay
the room was very nice and clean. Ample parking. We enjoyed the stay before heading out. The sofa bed was not very comfortable for my 18 year old son, so he ended up sleeping on the sofa - not the mattress.
April 12, 2013
Rated 5.0 out of 5.0 by GMAL3462 Great place to stay when you fly into Orlando
We stayed at this hotel for a night on both ends of our stay in Kissimmee/Orlando. Great location when flying in and the shuttle to and from the airport was great. We would definitely stay here again. The staff was great. The continental breakfast on our first stay was just perfect in the morning.
April 8, 2013
Rated 3.0 out of 5.0 by Missy36 Overnight Stay
Have stayed at this hotel many times due to early flights in the morning. Have never had a reason to write a review until this stay. Upon walking into the hotel we noticed quite a few young men standing out in front smoking (could tell by the smell it wasn't regular cigarettes) and said to ourselves, here we go, this isn't going to be a good night. And it wasn't. Until 2:30am we could not get to sleep due to the doors slamming and the noise. H.I. can and should correct this problem. We had approximately 1.5 hours of sleep before going to the airport. Very unusual for this H.I. On our return to the airport, we called for the shuttle 4 times and each time were told it was on it's way. We waited from 8:15pm until 9:10pm for the shuttle to arrive and then the driver asks, "where are you going?" We told him the H.I. and location and he scratched his head like he had no idea where it was. We found this very strange.
I would describe this Holiday Inn stay as one not typical of what to expect as it's a first for us. We are fans of this hotel and hopefully the problems will be corrected.
April 6, 2013
Rated 4.0 out of 5.0 by Alpar All round satisfaction
I have stayed at this hotel several times since 1996 and have always appredciated its comfort and services.
March 30, 2013
Rated 5.0 out of 5.0 by Lulu914 Great Stay
Our flight came in at 4am instead of the scheduled 830pm and this hotel kept the shuttle driver on so we could get to the hotel easily (kudos to the driver as well). The room was immaculate and the pool really really warm (loved it). The only negative was that the hot tub was 104 degrees - too hot for human habitation.
March 29, 2013