Rated 4.3 out of 5 by 143
Rated 1.0 out of 5.0 by Melanie2 Always gives good reviews, not this time!
Booked 3 months in advance, tried to change reservation for an event discount, wasn't able to get through for 3 weeks, therefore wasn't able to receive discount.
Front desk gave my personal info to others that were staying there, including how to reach my room by phone and what room number I was staying at without my consent!
Coffee maker was not working and could not sleep with the noise level.
Gladly, will never step foot in this hotel again!
July 29, 2014
Rated 5.0 out of 5.0 by BC5848 Great place to stay.
I will be coming back to stay when I am in the Orlando area! This is a nice, clean, comfortable place to stay.
July 29, 2014
Rated 5.0 out of 5.0 by rc1545 Great Hotel
I was able to relax during my trip to area to my family
July 26, 2014
Rated 3.0 out of 5.0 by UnhappyKelli Dissapointed
No hangers in the room, had to get from front desk. Jacuzzi tub wan not clean. Jets spewed black slime even after three fill ups, running then draining. GM gave me %50 off bill. It was nice he compensated me but I'm unhappy I had to even deal with this.
July 25, 2014
Rated 4.0 out of 5.0 by JDT66 Comfortable
I always stay at an IHG I travel on a regular basis and share my rewards with family
July 21, 2014
Rated 4.0 out of 5.0 by Dickie the Kid Lights
We always enjoy our stay at your hotel, except, there is not one light that is bright enough in your rooms to use for reading. I realize a company must save as much energy as possible, but this was not good. I like to read for a couple of hours before I fall asleep and there was not even one light that was bright enough to read by in our room. We had the same problem the last time we stayed there. I'm sure I'm not the only person to have a problem with this. Please make at least one lamp bright enough to read by in each of your rooms. You will have happier customers.
Other than the lighting problem our stay with you was wonderful.
July 19, 2014
Rated 5.0 out of 5.0 by Sunshine305 Great stay
I love staying at the Holiday Inn EXPRESS. Never had any complaints and problems. This particular trip I had issues trying to get my laptop connected to the internet. Saman at the front desk was great. Very helpful and went out of his way to make sure i received internet connection and checked on me the next day. Very pleasant trip. Will stay here again.
July 15, 2014
Rated 5.0 out of 5.0 by Odib Nice, clean and excellent
no complaints at all. HOtel staff, food and room quality is excellent
July 14, 2014
Rated 5.0 out of 5.0 by Mrs.D Great room, clean and comfortable!
This was a great location for our hotel stay. Will consider it for other personal visits. Had a wonderful hotel stay!
July 11, 2014
Rated 5.0 out of 5.0 by joemama1 Outstanding Stay!
Hotel is like brand new. Super clean with a very friendly staff. The breakfast choices were awesome.
July 3, 2014
Rated 5.0 out of 5.0 by RichKR Great Experience
it was my first time staying at a Holiday Inn express and I was impressed by how nice the hotel was. My room was clean and the bed was very comfortable. The free breakfast buffet was well kept and the food was good. Also the staff was very nice and courteous. The next time I'm in Orlando I will stay at this hotel again!
July 3, 2014
Rated 5.0 out of 5.0 by cara7166 Clean and comfortable great location near fairgrounds
We were going to the dog shows at the fairgrounds and we had a horrible experience at another hotel. We were thrilled to actually drive into the parking lot and feel safe after being in a somewhat sketchy area, and to have friendly caring staff greet us in a clean comfortable lobby. The rooms were wonderful, the beds so comfortable - shower was fantastic. We had a GREAT stay and would definitely recommend.
July 2, 2014
Rated 1.0 out of 5.0 by stacy721 Never again
Awful hotel. From the moment you enter the door cigarette smell slaps you. Room was dark with a view of a building roof top. Staff was very nice though. And the computers in the lobby were infected with malware and virus.
June 30, 2014
Rated 5.0 out of 5.0 by Jayne54 Enjoyable and relaxing stay
I have always enjoyed staying at the Holiday Inn Express and this was no different. The staff was excellent and if there was any questions or something was needed it was answered or responded to immediately. I have recommended and will continue to recommend The Holiday Inn Express.
June 30, 2014
Rated 5.0 out of 5.0 by jd1025 Great for business trip
I like this Orlando HIE. They have a friendly, professional staff; very clean rooms; and quiet. They have a steakhouse next door to them which is great. There doesn't seem to be a lot of Disney world traffic which is great for the business traveler like myself. They have a lot business traffic, and I can see why.
June 30, 2014
Rated 5.0 out of 5.0 by Steve675 Fun in the Sun
Excellent hotel. Great services. Well train staff.
June 29, 2014
Rated 5.0 out of 5.0 by johnh9 Great Hotel
I have been bringing group of students at this location and this hotel is simply the best. i love new breakfast and breakfast lady. Couple of small issues i find hotel could do better however all is well.
June 28, 2014
Rated 5.0 out of 5.0 by bereal4u services was quick very helpful
Comfortable bed air conditioning was cold room smelled great always had hot water for shower with 4 people. Workers was friendly and helpful quiet place will stay again an I recommend
June 28, 2014
Rated 5.0 out of 5.0 by Meg24 Great sevice
Rooms are clean, convenient location. Nice hotel will defintely
June 27, 2014
Rated 3.0 out of 5.0 by MikeyMike Convenient location
Check in staff seem somewhat friendly but not genuine with it! The cleaning staff is HORRIBLE. They do not clean until very late in the afternoon and then leave the dirty linen in the hall way until the next day's cleaning. Breakfast is just bland but sufficient to start your day!
June 26, 2014
Rated 5.0 out of 5.0 by Motown66 Very Good Service
This hotel met all my expectations. It was very clean and comfortable. The staff was very friendly and addressed all of my needs. The complimentary breakfast was a plus. The grounds are clean, and it was a pleasure to stay here. I'd definitely recommend this hotel.
June 22, 2014
Rated 5.0 out of 5.0 by Granny567 Pleasant Stay...
The room was clean and very pretty. Front desk staff were kind and helpful with suggestion of a local pizza establishment. The pool was clean and thoroughly enjoyed by the entire family. Breakfast was delicious and got us off to a great start for the day.
I especially appreciate the fact that the staff was able to arrange for 2 rooms to be located close together and have a crib added to one on very short notice.
We will definitely be staying here again.
June 12, 2014
Rated 5.0 out of 5.0 by xmaif4 Another great stay
This was yet another great stay at Holiday Inn. The room was large and spacious. The breakfast was delicious and the cinnamon rolls were fantastic.
June 11, 2014
Rated 5.0 out of 5.0 by ronla Very clean and accommodating staff
I am returning to the Orlando area and I will definitely stay at this hotel again in the future.
I found it very quiet and restful.
Breakfast was above standard.
TV channel selection was good.
Internet slow but I just used my hot spot.
June 8, 2014
Rated 5.0 out of 5.0 by Nonnie3 The only negative of our stay
The only negative of our weekend was the disruption to us on Sunday morning at approximately 6:00 am. We were located in room 101 next to the conference room. For approximately 30 minutes or so on Sunday morning the door of the conference room banged shut numerous times and between that and the loud talking by the staff working inside the room we were all awakened. We feel that 6:00 am on Sunday morning is a little early to be awakened and the staff should be made aware when there are guests staying nearby the conference room.
The only other observation is that the pool area doesn't have enough table/umbrellas/chairs for adults who are there to keep an eye on the kids. I believe there were only two.
May 31, 2014
Rated 1.0 out of 5.0 by JN30700 Never again!!!
I checked into the hotel late after a transatlantic flight. As we were about to go to bed we heard a whirling noise, it lasted 10-15 seconds then stopped. The noise started again. It took me a few minutes to realize the noise was coming from the elevator shaft which was right beside our room. It was pretty noisy and I was woken up a lot during the night due to the noise.
The next day I went to reception to ask about changing rooms and took the receptionist Saman to my room so he could hear the noise. He stood outside my room but would not enter even though I asked him several times to enter. During this time Saman was on the phone talking to the manager on duty, Bal, about the situation. From what I could hear they trivialised my complaint and Saman told me the manager would not let me change rooms as they were fully booked.
I could understand this and asked him if I could change rooms the following day. I was again refused and the reason given was once I checked into a room I had to remain in the room for the duration of my stay. I have been staying in Holiday Inn hotels for 20 years, I even stayed at this hotel a couple of months before, I was shocked at how unhelpful and rude the receptionist and manager treated me.
Also note that this hotel rents the conference room to church groups who were singing and playing music very late. It was 9pm when I was making my complaint and there another lady complaining about this noise.
I have stayed in Holiday Inn hotels for the past 20 years, I even stayed in this hotel a couple of months ago but luckily away from the elevator shaft. I was shocked by my treatment and will ever stay here again.
May 28, 2014
Rated 5.0 out of 5.0 by Dominic Newtz Very Nice Location
If interested in visiting Ocoee Area - This place is great. Food and all major shopping right here. Very Clean hotel. Staff excellent. Highly recommend - Dominic
April 27, 2014
Rated 4.0 out of 5.0 by Martijn77 Great friendly staff
Convenient location near Dress for Less and Marshalls :-)
April 21, 2014
Rated 4.0 out of 5.0 by RG10 Best option for West Orlando
Front desk not so nice but the rest is worth the stay if you in West Orlando or just off the Turnpike
April 20, 2014
Rated 5.0 out of 5.0 by johnh9 Simply great hotel
I have been brining my clients to this hotel for some time and it is simply the best hotel. Nice & clean rooms, great staff and good food
April 18, 2014