Rated 4.2 out of 5 by 205
Rated 1.0 out of 5.0 by George 40 Not so new hotel
No vending machines on site, 2 soda machines one unplugged the other sold out. Trying to get breakfest in the morning was a joke, too many people and not enough staff to keep up plus they constantly had problems with the waffle machine, toasters, pancake machine and juice machines.. The hall ways were hot, the elevators were slow and the parking was horrible" had to park in a field " not to mention the hotel is hidden behind some other buildings.
July 23, 2014
Rated 4.0 out of 5.0 by pinkmingo82 Turned around
I booked multiple months in advance and was told to call prior to check in so that a roll away bed would be available, when I did, I was told that a roll way could not be put in this room due to fire code (which I understand), but that is not what I was told when I made my reservation. Luckily I was upgraded to a suite which accommodated my needs, but of course it was an additional charge and was only available 2 out of the 3 nights of my stay. Prior to the third night, I called the hotel to move rooms, they found another room. Upon checkout of the suite, I found out that the female that I spoke with never confirmed the reservation, and had canceled my original reservation as well. After 2 hours of confusion & frustration, Joan, the service member at the front desk, was very accommodating and we were given two side by side rooms for the price of one. All in all it worked out great, but if the hotel would have been full or the children would have been younger, this would not have worked out!! Be sure to confirm your reservations and specifics for your room in writing if your traveling with children,.
Though I am sure the lack of communication occurred from the top down, the staff at this location did everything they could to fix this mix-up! Overall great hotel experience!
July 23, 2014
Rated 4.0 out of 5.0 by Kaiden Sadden
The room was very clean. The bath exhaust fan was very very loud. The service was excellent. The worse was when I checked out earlier than I expected and was told my credit card was fully charged for the entire scheduled stay. This caused me to go over my credit limit on the credit card. The lady at the front desk said my card will be credited but not sure how long it will take. Now I have to jump through hoops to correct this issue. I wish I was told this on the front end then I could have went elsewhere . I am so sadden that I may not stay at another IHG motel unless I know what to expect at time of check out. Out of all the IHG motels I stayed this is the only one that has charged in advance. Please do not let this happen to anyone else or expand this other IHG motels.
July 21, 2014