Rated 3.9 out of 5 by 203
Rated 2.0 out of 5.0 by JGrove OK facility and location but poor service
The location is good, the facility is clean, but don't expect any special treatment. As a Platinum Elite member, most IHG hotels will offer a complimentary upgrade if they are available, but this hotel does not.
I booked a suite and upon checking in I asked if the one next level up (within the same category) was still available and they said yes. I asked if I was able to be upgraded to that room for my 1 night stay, and they said no because they might be able to sell it to somebody. Being it was already 5pm on the day of, that seems unlikely. Before I could even ask what the up charge would be, the lady at the front desk already swiped my room key and said here is the room you booked. Had they offered me a reasonable option I would have likely paid for it because it was my birthday (which I indicated in the booking notes that they obviously do not read). Rather than beg to pay extra to upgrade my stay, I decided to take booked room.
The service in the hotel was kind of cold. The first simple request I made for room service evoked an inconvenienced sigh. The next time I made another simple request I waited for a butter knife for nearly an hour before just leaving the hotel room without it being delivered. While walking through the hallway the next morning I crossed paths with a manager in a sport coat and Crowne Plaza badge and I said "good morning" and all I got in response was a tight lipped half smile and nod. Now I know none of this is all that terrible on their own, but the cumulative effect indicates that employees don't seem to be happy to work there and it shows.
If you get an amazing deal and don't expect even simple kind gestures from the staff, it is an ok hotel. But if you are looking to enjoy a leisurely time, I'd pick another hotel.
August 9, 2014
Rated 5.0 out of 5.0 by Freckles1 Great Hotel
I was greeted by the hard working valet drivers who were friendly and helpful.Check-in was quick and easy.The room was clean and the bed was comfortable.
August 7, 2014
Rated 5.0 out of 5.0 by Mommy48 Crowne Plaza Orlando-Downtown
I felt like a queen. I travel a lot and this hotel met my needs. Love, love, love the aromatherapy sleep kit!
July 30, 2014
Rated 5.0 out of 5.0 by Saggirl The Crown Experience
The Orlando Crown is one of the best hotels I've stayed in. The staff was very courteous, friendly and its always nice when they remember your name and what accommodations you like. I found this to be very important. I travel about 42 weeks out of the year and I know what hotel I would recommend and return to. This hotel is very beautiful and clean. I would like to see at an additional happy hour added during the week. They have a Happy hour only on Tuesday. Overall my stay was awesome the rooms are beautiful so up-to-date with furnishing and the beds are the best I've ever rested in. My kids came up to visit me and they loved the room I was in. The room was very spacious and the view of the city was great.
Thanks Crown for such a comfortable and wonderful stay
July 30, 2014
Rated 4.0 out of 5.0 by Pink Rabbit Concierge Saves the Day!
II had to attend an auction the next day. The business center had run out of paper. The printer in the business center had run out of ink cartridges. The printer spoke only Spanish for some reason. The person before me had drained the ink completely by printing her color travel itinerary. I had to have a printout or I was dead in the water at the auction the next morning. The concierge actually lent me her computer and printer so I could print my one page spread sheet from my Dropbox. Auction saved, happy client.
July 29, 2014
Rated 3.0 out of 5.0 by wwefan Quick Trip in Orlando
I do not recommend this hotel. We were directed to a room that was already occupied and even had the key card!!!! imagine walking into a room to find it is already occupied. EEKS! And management didn't even try to find me to speak to me about it. Hello? Customer Service?
It's too bad, cause I'm sure the hotel could have been a great experience.
July 27, 2014
Rated 4.0 out of 5.0 by Business Power Traveler Business Power Traveler
Was a great stay for a couple days on business. Only complaint is the bar and restaurant were small and understaffed for good service
July 20, 2014
Rated 5.0 out of 5.0 by DQIAMAPBI Excellent service from check-in to check-out
The location is a bit noisy, but the location makes it worth the road noise.
The staff is outstanding. Thanks Matthew for such an attentive check-in. Susie is no doubt the best bartender in Orlando. And Marie brought perfection to breakfast to start off my very stressful day.
I needed to get a large amount of work done and be well rested for a busy day. The room was great and I repeat, the staff was outstanding!
July 19, 2014
Rated 5.0 out of 5.0 by Ruthie 7488 Excellent Accommodation
The public and guest areas are updated, beautifully decorated, and very clean. My friends and I felt very welcome, safe and comfortable. The complimentary shuttle around downtown was a great bonus. I will definitely stay at this hotel again.
July 16, 2014
Rated 5.0 out of 5.0 by RoninSan Great value
This is my favourite location when in Orlando with business, good location, nice rooms, clean and comfortable, great value. Only con, rooms facing the highway are a bit noisy. As a IHG Platinum I recommend this location for anyone with business in the downtown and surroundings area.
July 14, 2014
Rated 5.0 out of 5.0 by Shelby427 Comfortable bed
One of the things I like best about all Crowne Plaza hotels is the bed
July 14, 2014
Rated 5.0 out of 5.0 by kid's laugh= all good Great experience
An exceptional value. Staff's attitude and professionalism from first to end of stay was all a visitor could ask for.
July 13, 2014
Rated 5.0 out of 5.0 by hebreos 13.3 overall confort, their suite is amazing
thank you for an excellent service. a restful home away from home. very clean and organize.
July 13, 2014
Rated 5.0 out of 5.0 by Brandonsgirl325 Really amazing room
My Fiance and I booked a Executive king suite for a short stay during 4th of July weekend. The staff was really great and even when they made a mistake they gave us free breakfast. The room was amazing! It was defiantly worth the upgrade and we wished we didn't have to check out. The parking was kind of crazy pricing but overall the experience was worth it and the room was amazing! Location wasn't too bad either and as far as the noise from the traffic it wasn't too bad, only once in awhile did a train pass by. But all in all a wonderful experience. I really do love Crowne Plazas.
July 9, 2014
Rated 5.0 out of 5.0 by The Business Man Large rooms, reasonably priced
First time at this hotel, found it to be nice with very accommodating staff. Would stay here again next visit.
July 7, 2014
Rated 5.0 out of 5.0 by chuck12345678 Great servicpleasante
My stay at The Crowne was very comfortable. The staff were great, very attentive and pleasant. The bedding was comfortable and restful.. I enjoyed my stay and would come here again.
July 7, 2014
Rated 5.0 out of 5.0 by Syd13 Comfortable bed and room
Enjoyed my stay and slept well in a well appointed room that could have had a mini fridge. No bar/lounge or restaurant that I could find.
July 4, 2014
Rated 5.0 out of 5.0 by Royce Union Easy and Comfortable!
Great spot if your looking for a night out in Orlando!
July 3, 2014
Rated 5.0 out of 5.0 by jk1981 Great stay with no issues!
From the front desk to the staff at the bar/restaurant area, and to the valet/concierge staff, everyone at the hotel made an effort to make our stay fantastic.
I stayed here for a wedding with other family members as this is where the wedding party had a block of rooms. I usually do not stay at Crowne Plaza hotels, however this stay made me consider Crowne Plaza hotels for future hotel stays.
Thanks to the staff of the Crowne Plaza Orlando Downtown for a wonderful stay!
July 2, 2014
Rated 4.0 out of 5.0 by The Walrus Effecient
Generally effecient and comfortable. Gym could do with more equipment.
Needs to be better way of leaving car on arrival (prior to parking). Too much emphasis on wanting you to valet park.
July 2, 2014
Rated 5.0 out of 5.0 by Florida Steve Excellent experience
We stayed only one night but found this property to be an excellent one at a very reasonable price in a great, central location.
July 2, 2014
Rated 5.0 out of 5.0 by MarkChristina Great hotel
Very nice stay. Great front desk staff. Great Restaurant staff (Maria) Very convenient to Bob Carr . Road noise was noticeable but not bad at all. The suite was very nice and we also had an a jointing room to the suite which was convenient.
July 2, 2014
Rated 3.0 out of 5.0 by Kate M. No WiFi, Dirty Bathroom
This was my first time staying at a Crowne Plaza hotel and I had high expectations. These were not met due to the complete lack of WiFi connectivity and used lotions and hair products displayed in my bathroom. If those items were not new to my room then I have my doubts about the towels and glassware and other things. I wish I had done a more thorough inspection when I checked in. I didn't realize the used items until after I had showered and was checking out since I was only there for one night to attend a seminar that started early in the morning.
June 30, 2014
Rated 5.0 out of 5.0 by nessmom Great Hotel
This was a great hotel for the location in Orlando, exactly where I needed to be for what was going on there as far a convenience. I would highly recommend. The rooms were clean and the beds and pillows perfect.
June 27, 2014
Rated 5.0 out of 5.0 by Pro Biz Meeting Planner Best Business Hotel
The Crowne Plaza staff and hotel is great for business and personal travel. We hosted a three day event at this hotel and the it was the best!! Our candidates loved the venue and food. All sleeping rooms are neat and clean. Be sure to use the Crowne Plaza for your next event!!
June 27, 2014
Rated 5.0 out of 5.0 by Liz GA Great Room for the price
Room very good, Service in Dining room was SLOW.
Hotel staff was good
June 26, 2014
Rated 5.0 out of 5.0 by dblaforce Exceptional Staff!
The property is older and could use a coat of paint in the hallways, but the room was very nice. When we arrived we were told that no rooms were available yet, so we went out to the pool to hang out for a while. Eventually I called the front desk from the pool area and asked if our room was ready. A very friendly young man named Matthew said he would be right out. He came out to the pool and got our credit card info, and then returned a few minutes later with our room keys and hotel information. Very attentive. We have recently returned from a Sandals property in Antigua and the service wasn't nearly this good from the concierge staff. In the evening we went to a show at the Bob Carr Performing Arts Center and stopped at the hotel bar on the way to our room. We were quite entertained by Melinda and ended up staying a while longer than we intended. She was very attentive quite friendly. The drinks are a little over priced, but that's not her fault. :) Many thanks to these two people for making our stay just that much better.
June 25, 2014
Rated 3.0 out of 5.0 by DoctorBa Next to interstate and noisy, but great otherwise
This Crowne Plaza is technically in downtown Orlando, but you will not be able to walk to anything downtown. It is about a 20 minute walk. It is also right next to I4. So if your room is on that side, you can expect a significant amount of noise from cars and trucks through the night. The staff were excellent and quality of the hotel is consistent with other Crowne Plazas.
June 25, 2014
Rated 4.0 out of 5.0 by critterdale Awesome hotel
Hotel is close enough to MCO but far enough away that you are out of the direct flight path and noise. Parking cost was a little high per night considering valet was $3 more. They immediately upgraded us to an awesome room, I assume the standard king was unavailable at that time. TVs and service was a little outdated, however I didn't get the room for the TV. My main purpose was comfort and ease of access. I would recommend this room to anyone traveling through Orlando and perhaps an extended stay/vacation to enjoy the night life of the city.
June 24, 2014
Rated 3.0 out of 5.0 by soulstice21 Noisy and have to pay for parking
This hotel is nice, but there are just a few things that have changed in the past year that have made me change my mind about staying here. The noise from I-4 has always been a problem for me. No matter where I've stayed, I can hear the traffic and it keeps me up at night. I have stayed on a low floor, high floor, one end of the building to the other end of the building, and it didn't seem to make much difference. The only way to not hear the noise is to have earplugs (which the front desk kindly supplied me with) or keep the AC running constantly. My room was upgraded to a suite and I love the multidirectional shower, except that the water would not get hot :(. So, after getting moved to a high floor, the water was hot, but the I-4 noise still remained. Also, they used to do a happy hour Tues-Thursday for IHG members and that is gone. I used to be able to choose between free parking and a voucher for breakfast, but now they no longer offer the option to choose free parking. It is regrettable because it is a nice hotel with modern rooms, but as a Platinum member who travels frequently, I will not stay here in the future.
June 21, 2014