Rated 4.4 out of 5 by 336
Rated 5.0 out of 5.0 by Sammyj23 Great Hotel!
My wife and I stayed here for three nights using our priority club points. Immediately upon check-in, we were warmly greeted and our room was upgraded to the executive level. As we are members of the priority club, the hotel comped our internet usage and parking fees. All of the staff were kind and knowledgeable. The complimentary breakfast and hors d'oeuvres on the executive level was a great touch! Highly recommend this hotel!
June 27, 2014
Rated 5.0 out of 5.0 by Priorityclub1963 Highly Recommend!
Very comfortable hotel. Entire facility was very well maintained and clean. Exactly what one would expect from Crowne Plaza. Location is great for the Universal area.
June 25, 2014
Rated 4.0 out of 5.0 by tazwife my stay
the bed was wonderful. my kids was in the pool all week long. our family also loved the game room
June 19, 2014
Rated 3.0 out of 5.0 by andi47 disappointed...
Stay at hotel was not as expected. Room did not look like pictured on website. Heard noisy guests all night long.
12.95 per device, per night ridiculous for wii fi. Dinner expensive quality poor. Watered down drinks - left as soon as we woke at 7am.
Will not be back there.
June 17, 2014
Rated 4.0 out of 5.0 by BabiL Clean rooms but moderate service
The room was neat and clean. I received aromatherapy pack for some of the nights and it was really nice.
Breakfast was in lounge and the service personnnel were nice.
However, the breakfast options were a bit limited with no variation in the menu.
June 17, 2014
Rated 4.0 out of 5.0 by Colorguy Beautiful Hotel Inside and Out
I had a business trip that I extended to a long weekend. I wanted a nice place to take my wife to enjoy. We enjoyed this hotel very much. The staff was great. The pool was fabulous and the hotel was clean, new looking and beautifully decorated. The only bad mark was the room size. I upgraded my room and it was still really small, but nice. The parking was free so that was a real value. Some of the hotels this nice in Orlando charge $18 a day to park. I'll be back to this one for sure.
June 13, 2014
Rated 4.0 out of 5.0 by Ciel21224 Staff go above and beyond
The staff at this hotel worked extremely hard to make us feel welcome and were quick and proactive to solve the problem in our bathroom. We particularly appreciated how they responded to our bathroom flooding incident, arranging for another room for us to use to shower and get ready to leave to make sure we could leave in time to catch our flight. The only complaint we had was that the bed was too soft and was not supportive.
June 13, 2014
Rated 5.0 out of 5.0 by georgie boy excellent hotel
would highly recommend to others
friendly very clean and staff helpful
June 10, 2014
Rated 5.0 out of 5.0 by HotelieCU Great stay
Super hotel. Give it a try for business or leisure
June 10, 2014
Rated 5.0 out of 5.0 by Kiddi Holiday and Universal Studios
The service is good and the location is exelent if you are visiting Universal Studios.
June 10, 2014
Rated 5.0 out of 5.0 by Brusoe Great hotel amongst alot of subpar
we go to Orlando alot and this hotel is the place to stay for value and quality dont think twice this place is great!!
June 5, 2014
Rated 5.0 out of 5.0 by Littleddie Great Hotel
Great price for a great Hotel in a great central location (to convention center and parks) with a VERY friendly staff. I was happy with everything ... except two things. The room is advertised as a Junior Suite, and even though the room was clean and comfy, there are no real suites in the hotel ... and the Priority Club hospitality room is closed on weekend nights. Come on IHG ... this is the world's largest concentration of amusement parks and weekenders. You could open the room on weekends and generate 10 times the upgrades needed to keep the room open. The valet is a little weird. They have self park, so you can elect to do that, but if you want to valet, there is no one to take your car at night. So not only do you self park at night, you cannot call for your car in the morning.
June 4, 2014
Rated 5.0 out of 5.0 by Ed642Brooksville Quick to resolve a potential disaster
Briefly my toilet overflowed and the maintenance man came and even moved my luggage to another room. That extra effort made the difference from making a bad comment to a good one.
June 4, 2014
Rated 5.0 out of 5.0 by BobH9 Great hotel and team
Every team member was genuinely warm and hospitable. Naturally friendly and helpful. I'd like to recognize Alvin on overnight security. He provided me with a much needed bottle of water and did so with care and generosity. A great help. Wonderful stay all around.
June 1, 2014
Rated 5.0 out of 5.0 by Jamilia Great location
Great location, close to all the great restaurants, but far enough to get peace and quiet.
May 30, 2014
Rated 5.0 out of 5.0 by Ninja Traveler Glad to Return to my Home Away from Home!!!
It has been a while since my last prolonged stay at the CPOrlando, but the usual people with whom I come in contact there always make me feel like part of the IHG family....Front desk personnel Ricardo and Lisandra....Bellman Tommy....Executive Lounge Server Vicki....Restaurant Server Tahar....Banquets Mgr Roberta....and Night time Security Guard (don't know his name, but he is the one who wears glasses, all dressed in a black security uniform). A special thanks to the young morning restaurant hostess who made the extra effort to greet me politely and professionally, despite our last uncomfortable encounter and resultant disciplinary action (for that, I appologize...but I am happy everything worked out). All of these people are the reason I keep coming back to CPOrlando.
May 30, 2014
Rated 5.0 out of 5.0 by rauljamalamaya Great hotel
The rooms are clean and the staff is nice. very close to the theme parks. the drinks by the pool are a little expensive but not that bad.
May 29, 2014
Rated 5.0 out of 5.0 by nessa2100 Amazing as always!
Our stay at the Crowne was amazing as always! Great rooms, service and hospitality! Thank you for everything
May 28, 2014
Rated 3.0 out of 5.0 by James 1978 Clean, excellent location, nice pool, need something to do with the internet.
I guess we passed the era when we were asked to do something to get access to high-speed WIFI in most part of the world, especially when a city invite you to the biggest world gathering in your profession.....
May 27, 2014
Rated 5.0 out of 5.0 by Metfan5 Great location and very clean
Very good and friendly service. As a Platinum member I was upgraded and parking charge was waived, the executive level service for breakfast was great . I recomend this property.
May 26, 2014
Rated 5.0 out of 5.0 by Charliemtz Enjoy my stay
Im very glad for my stay in this hotel the service is great, my housekeeping is wonderful (Janet), and the miss in front desk is very nivel but i dont remember your name I m so glad and return in this hotel when return to orlando
May 24, 2014
Rated 5.0 out of 5.0 by Ed642Brooksville Attentive quick service makes the difference.
I travel for work and stay at many hotels in the IHG group. This particular has it's PROS and CONS. Let's be honest, if a hotel gives good service, acknowledge it, if not, let them know. My room experienced an early morning flood of the toilet. My wife put a call into the front desk, within 5 minutes we had a maintenance man at our room with a plunger in hand ready to go into action. He had already made arrangements to get us a new room. He not only had the key to the new room coming to him, but helped carry our bags to the new room and went back down 15 stories to get us new keys for our new room. This was all important as we had arisen early to go to Disney that morning and didnt want to be late. This employee is truly a well trained, thoughful and considerate employee looking to make the best situation out of the worst. Overall I am only going to focus on him and the front desk lady who also channeled the call to get the ball rolling! Great Job, well done.
May 20, 2014
Rated 5.0 out of 5.0 by Vicki212 Loved everything about the crown plaza
We had the nicest stay at your hotel. From checking in to checking out, our whole experience was great. Thank you for making our vacation a pleasant one.
May 20, 2014
Rated 5.0 out of 5.0 by Nittany1321 Great Service
Staff was very courteous and made my stay excellent. Room could use some upgrades but overall was very good.
May 19, 2014
Rated 5.0 out of 5.0 by Loving05 Excellent!!!!
Excellent!!!! A family of four in one room and our stay was excellent. The kids had the pool and the game room to getaway to. The service was great and everyone was very helpful . The hotel also is located in walking distance to a lot of stuff if you are a walker, but you don't have worry about lots be walkers. I would highly recommend this hotel.
May 18, 2014
Rated 4.0 out of 5.0 by onemd An idrive must
Just returned from a 10 day break at this hotel and feel it deserves a revue.
The staff where excellent without being sycophantic; they where professional, courteous and pleasant.
The rooms where clean, beds comfortable, bathrooms clean with nice toiletries and the blackout blinds worked a treat.
The pool is large with plenty of beds and kept clean.
Having stayed at a number of hotels in the idrive area i wouldn't hesitate in returning or recommending this property. It represents great value and a good locatio
May 18, 2014
Rated 4.0 out of 5.0 by Craig and karen Great hotel for park visits
Really enjoyed my time at the hotel,beds very comfy and rooms cleaned very well. Close ti I-drive with good restaurants and bars nearby. I would stay at this hotel again,my only improvement would be free internet in rooms for guests,it's 2014 this should be standard these days.....
May 15, 2014
Rated 5.0 out of 5.0 by AtcBrian Great hotel, reliable service
A friendly smile and welcome awaits you upon check in. Rooms are well appointed and clean. Situated close to the action (but importantly, not on top of it) for quiet nights. Family friendly hotel but designed for the adult guest. All the services you'd expect of a Crowne Plaza with the bonus of location close to all of Orlando's Theme Parks and attractions.
May 1, 2014
Rated 5.0 out of 5.0 by CoLOSman VERY GOOD
As a Platinum member for about 10 years now, I rarely write reviews, only when they are really good or really bad, because I visit about 50 different hotels a year. This is my first review for a Crown Plaza, on average I find Crown Plaza's average (based on the balance between quality and price).
In this case this Crown Plaza shot itself to the top of my IHG list. I booked a four day stay with points, no dollars no nothing, for me, the wife and the youngest kid.
We were welcomed the normal standard way, very friendly,we were waived the parking fees, the internet fees, I got upgraded to a nicer suite, free breakfast in the morning for all in the executive lounge, free evening drinks and snacks in the evening for all. all employees really friendly without giving the feeling to us that had to be friendly because the boss told them to, all employees seem to participate in the all good experience feeling, we loved it !!
Food in restaurant was just great for a good price (some Crown's are over the top sometimes)
Next time I won't be browsing for a hotel to stay in Orlando, I know the one that I want.
One tip I might give : drinking at the bar outside and automatically adding 15% gratuity to the check wasn't really obvious, I usually give a little more than 15, but because it was not so obvious I almost double tipped,....so I sticked to the 15. I do not like that practice forcing gratuity onto people.
April 17, 2014
Rated 1.0 out of 5.0 by Laura Biz Poor Customer Service
I was shocked at the customer service with the hotel. I noticed a difference in the booked price that I purchased and the FL resident one offered. I tried to change my reservation and was basically told no. Absolutely, nothing was done or offered on our stay to compensate the discrepancy. I thought that the best offer was always given or some sort of voucher would have been nice. I would never stay at a Crowne Plaza and we were actually thinking of having our wedding at your hotel. I can only imagine the service we would get. I am extremely dissatisfied.
April 16, 2014