Rated 4.1 out of 5 by 457
Rated 1.0 out of 5.0 by GregGus Orlando Summer Vacation Trip
We stayed at this hotel a few times before, over the past 6 years. It was always a good hotel near Universal Orlando and the price was fair. This year was terrible. The staff was not responsive at all. Took them 4 days to get us a small refrigerator in the room. Although, we asked day after day for extra blankets and pillows, we did not get them at all. Every day someone at the front desk was promising to bring them....
The room was equipped with a coffee maker only. The sink was outside the bathroom, the sliding door to the bathroom was broken. I've always valued Holiday Inn hotels, but it looks like they are getting bad in the USA. All Holiday Inn hotels abroad are much nicer cleaner and friendlier. We are traveling all over the world, staying mostly in the IHG group of hotels and it is very disappointing to see such service withing the US.
July 27, 2015
Rated 5.0 out of 5.0 by PDE2222 Great location and price
This is a great hotel to stay at if you are visiting Universal. The rates are very reasonable and it is close enough to walk to Universal (although it also offers a shuttle service if you need it). The staff is very pleasant and accommodating, the stay includes a good breakfast and the rooms are fairly large and newly renovated. I would recommend this hotel.
July 23, 2015
Rated 1.0 out of 5.0 by Sazzeemom Disappointed
I took over 40 photos of dirt, hair, crumbs, gum on headboard, broken fixtures, etc. But I have not downloaded them onto my computer. I will send them later.
July 21, 2015