Rated 3.9 out of 5 by 216
Rated 5.0 out of 5.0 by SKM257 Internet
Get me a little faster internet and all is good here.
August 22, 2014
Rated 1.0 out of 5.0 by PI22 "Night
I'am a frequent traveler who perferrs to stay in IHG properties for business: and is also a Platinum Elite member. On this particular weekend I used my points to stay at the Crowne Plaza Orlando Downtown. When I first arrived approximatley at 17:00 hours on Friday I was greated with great customer service like I expected since that has been my experience through my travels. The Next morning 8-16-14 I was using the restroom and found a roach in my bathroom. Next I went to the front desk where I was provided good customer service but I couldn't change rooms until later that afternoon which became an inconvenience. That night 8-16-14 I had three guest come visit. Sometime around 23:00 hours I got out of the shower and one of my friends tells me that a male employee of the hotel just stopped by and told them that they needed to lower their voices due to noise complaints from other guest. Approximatley 15 minutes later I get a knock on the door from who I assume to be the same employee wearing what appeared to be a maroon shirt with Crowne Plaze written on it at the door. When I opened the door before I could say anything the hotel employee says "If i come back again, I'm calling the cops on you"; then he walked off. I was taken back since this was my first time talking to anyone from the hotel about any complaints. So at this point I walked down to the front desk where I asked to speak to a manager. There was a female working who immeadiately gave me an attitude and automatically sided with the employee. Once agian I was taken back because I stay in IHG properties on a weekly basis and I have never been treated and or talked to in the manner which they did. It wasn't until I let her finish talking and explained that prior to the last engagement with the male employee I had not been made aware of what was going on besides what I was told by my friend when I got out of the shower. Also I had to explain that I travel frequently and stay in IHG properties regularly before she started showing any type of respect. I would say this was a very diappointing experience and if it wasn't for the location of the property I would have checked out the very next day; The service was like night and day. During the night shift everyone was pleasant and displayed professionalism but at night it became the opposite. This particular stay has me contemplating switching from IHG to another brand of hotels due to the severity of the threat made to call the police on me without any other explanation. Everything else about the stay I could deal with but if thats how I'm going to be treated than I will take my business elsewhere.
August 21, 2014
Rated 5.0 out of 5.0 by trish1444 Awesome stay
Everything expected was fufilled and more! The breakfast buffet was well worth the price and my guest and I were surprised!
August 20, 2014
Rated 1.0 out of 5.0 by sassiefsbo Worst Hotel EVER!!!!
Nightmare Experience.. Just don't stay, between the bugs, staff, and cleanliness.. however, after receiving linens for our bed which we didn't have upon arrival the beds were great..
August 19, 2014
Rated 5.0 out of 5.0 by Smartin86 Best of the Best
Being in the hospitality industry for nearly 20 years, I have seen my share of hotels. Crown Plaza Downtown Orlando is the BEST!!!! From my checkin to my breakfast in bed. The staff was so nice and the rooms.........OMG Clean, beautiful, comfortable!!!! I was there for business but stayed another night cause I just loved the hotel! I HIGHLY recommend this hotel to anyone!
August 18, 2014
Rated 4.0 out of 5.0 by TrueEddie Nice room, No HD Channels
The room was nice and modern with a great view of downtown Orlando. You could hear some traffic noise, but not so much that it kept you awake. Disappointments included the non-existence of HD channels and unfriendly staff (except for the valet who provided great service). Very central location for visiting downtown Orlando, College Park, and Thornton Park.
August 15, 2014
Rated 5.0 out of 5.0 by AAAT Great!
I love this hotel. Near downtown Orlando, great service, great rooms!
August 15, 2014
Rated 4.0 out of 5.0 by ROLL-TIDE Good option for business travel
Very nice staff and above average service. Hotel is somewhat dated but overall very clean and well maintained.
August 14, 2014
Rated 5.0 out of 5.0 by charlenejhs Great hotel in downtown Orlando
We were in Orlando for two nights and chose this hotel based on our experience at other Crowne Plaza hotels. We were not disappointed. The hotel is very clean, the staff is friendly and efficient. The suite we were given was as large as some apartments, very well furnished and comfortable. Will stay there again if need be.
August 14, 2014
Rated 4.0 out of 5.0 by C Peele Stay away from the vending area
The rooms were comfortable and nice and appeared to have been recently updated. However there was not an available outlet next to the bed to charge my phone which I use for an alarm in the morning. I hade to use one across the room which was not terribly convenient. Unfortunately we were assigned a room right next door to the ice machine and vending area. During our second night after 2:00 a.m. I was awakened on two occasions by some very inebriated and loud folkd getting ice. Why can't hotels solve this problem? Self parking was a HUGE problem as well. It was not that it was too far away as is sometimes the case but that it was full of dead ends and at capacity leaving no where to park. (and I paid for this) All that being said it is a good value and was clean and tidy.
The lobby area was pleasant and attractive and the staff was very nice as well.
August 13, 2014
Rated 3.0 out of 5.0 by old man jenkins staff
tuff to get coffee service in am. at the buffet. didn't get buffet. persons behind coffee bar one on phone one walked away. finally a different lady waited on us.
August 11, 2014
Rated 4.0 out of 5.0 by Chitown2013 You Pay to Park here!
Warning - 15$ /day to park here
Seems high - espcially for a Platimun member.
In addition to points or welcome water
August 10, 2014
Rated 5.0 out of 5.0 by skm1 Always Great
Crowne Plaza is the only place I will stay while in Orlando. I'm in town 5 to 6 times a year and their service is always the best.
August 9, 2014
Rated 2.0 out of 5.0 by JGrove OK facility and location but poor service
The location is good, the facility is clean, but don't expect any special treatment. As a Platinum Elite member, most IHG hotels will offer a complimentary upgrade if they are available, but this hotel does not.
I booked a suite and upon checking in I asked if the one next level up (within the same category) was still available and they said yes. I asked if I was able to be upgraded to that room for my 1 night stay, and they said no because they might be able to sell it to somebody. Being it was already 5pm on the day of, that seems unlikely. Before I could even ask what the up charge would be, the lady at the front desk already swiped my room key and said here is the room you booked. Had they offered me a reasonable option I would have likely paid for it because it was my birthday (which I indicated in the booking notes that they obviously do not read). Rather than beg to pay extra to upgrade my stay, I decided to take booked room.
The service in the hotel was kind of cold. The first simple request I made for room service evoked an inconvenienced sigh. The next time I made another simple request I waited for a butter knife for nearly an hour before just leaving the hotel room without it being delivered. While walking through the hallway the next morning I crossed paths with a manager in a sport coat and Crowne Plaza badge and I said "good morning" and all I got in response was a tight lipped half smile and nod. Now I know none of this is all that terrible on their own, but the cumulative effect indicates that employees don't seem to be happy to work there and it shows.
If you get an amazing deal and don't expect even simple kind gestures from the staff, it is an ok hotel. But if you are looking to enjoy a leisurely time, I'd pick another hotel.
August 9, 2014
Rated 5.0 out of 5.0 by Freckles1 Great Hotel
I was greeted by the hard working valet drivers who were friendly and helpful.Check-in was quick and easy.The room was clean and the bed was comfortable.
August 7, 2014
Rated 5.0 out of 5.0 by Mommy48 Crowne Plaza Orlando-Downtown
I felt like a queen. I travel a lot and this hotel met my needs. Love, love, love the aromatherapy sleep kit!
July 30, 2014
Rated 5.0 out of 5.0 by Saggirl The Crown Experience
The Orlando Crown is one of the best hotels I've stayed in. The staff was very courteous, friendly and its always nice when they remember your name and what accommodations you like. I found this to be very important. I travel about 42 weeks out of the year and I know what hotel I would recommend and return to. This hotel is very beautiful and clean. I would like to see at an additional happy hour added during the week. They have a Happy hour only on Tuesday. Overall my stay was awesome the rooms are beautiful so up-to-date with furnishing and the beds are the best I've ever rested in. My kids came up to visit me and they loved the room I was in. The room was very spacious and the view of the city was great.
Thanks Crown for such a comfortable and wonderful stay
July 30, 2014
Rated 4.0 out of 5.0 by Pink Rabbit Concierge Saves the Day!
II had to attend an auction the next day. The business center had run out of paper. The printer in the business center had run out of ink cartridges. The printer spoke only Spanish for some reason. The person before me had drained the ink completely by printing her color travel itinerary. I had to have a printout or I was dead in the water at the auction the next morning. The concierge actually lent me her computer and printer so I could print my one page spread sheet from my Dropbox. Auction saved, happy client.
July 29, 2014
Rated 3.0 out of 5.0 by wwefan Quick Trip in Orlando
I do not recommend this hotel. We were directed to a room that was already occupied and even had the key card!!!! imagine walking into a room to find it is already occupied. EEKS! And management didn't even try to find me to speak to me about it. Hello? Customer Service?
It's too bad, cause I'm sure the hotel could have been a great experience.
July 27, 2014
Rated 4.0 out of 5.0 by Business Power Traveler Business Power Traveler
Was a great stay for a couple days on business. Only complaint is the bar and restaurant were small and understaffed for good service
July 20, 2014
Rated 5.0 out of 5.0 by DQIAMAPBI Excellent service from check-in to check-out
The location is a bit noisy, but the location makes it worth the road noise.
The staff is outstanding. Thanks Matthew for such an attentive check-in. Susie is no doubt the best bartender in Orlando. And Marie brought perfection to breakfast to start off my very stressful day.
I needed to get a large amount of work done and be well rested for a busy day. The room was great and I repeat, the staff was outstanding!
July 19, 2014
Rated 5.0 out of 5.0 by Ruthie 7488 Excellent Accommodation
The public and guest areas are updated, beautifully decorated, and very clean. My friends and I felt very welcome, safe and comfortable. The complimentary shuttle around downtown was a great bonus. I will definitely stay at this hotel again.
July 16, 2014
Rated 5.0 out of 5.0 by RoninSan Great value
This is my favourite location when in Orlando with business, good location, nice rooms, clean and comfortable, great value. Only con, rooms facing the highway are a bit noisy. As a IHG Platinum I recommend this location for anyone with business in the downtown and surroundings area.
July 14, 2014
Rated 5.0 out of 5.0 by Shelby427 Comfortable bed
One of the things I like best about all Crowne Plaza hotels is the bed
July 14, 2014
Rated 5.0 out of 5.0 by kid's laugh= all good Great experience
An exceptional value. Staff's attitude and professionalism from first to end of stay was all a visitor could ask for.
July 13, 2014
Rated 5.0 out of 5.0 by hebreos 13.3 overall confort, their suite is amazing
thank you for an excellent service. a restful home away from home. very clean and organize.
July 13, 2014
Rated 5.0 out of 5.0 by Brandonsgirl325 Really amazing room
My Fiance and I booked a Executive king suite for a short stay during 4th of July weekend. The staff was really great and even when they made a mistake they gave us free breakfast. The room was amazing! It was defiantly worth the upgrade and we wished we didn't have to check out. The parking was kind of crazy pricing but overall the experience was worth it and the room was amazing! Location wasn't too bad either and as far as the noise from the traffic it wasn't too bad, only once in awhile did a train pass by. But all in all a wonderful experience. I really do love Crowne Plazas.
July 9, 2014
Rated 5.0 out of 5.0 by The Business Man Large rooms, reasonably priced
First time at this hotel, found it to be nice with very accommodating staff. Would stay here again next visit.
July 7, 2014
Rated 5.0 out of 5.0 by chuck12345678 Great servicpleasante
My stay at The Crowne was very comfortable. The staff were great, very attentive and pleasant. The bedding was comfortable and restful.. I enjoyed my stay and would come here again.
July 7, 2014
Rated 5.0 out of 5.0 by Syd13 Comfortable bed and room
Enjoyed my stay and slept well in a well appointed room that could have had a mini fridge. No bar/lounge or restaurant that I could find.
July 4, 2014