Rated 3.9 out of 5 by 157
Rated 5.0 out of 5.0 by universalgal Great experience
Location is awesome! The staff are incredibly friendly & helpful. I needed something extra for my room & they delivered within 10 mins of my phone call. My family was staying in the room next door & they had a small plumbing issue & again, the issue was resolved within 10 - 15 mins.
Pool & pool area was always clean. The room was quite big and very comfortable. The beds were also really comfortable. Having TGI Friday's attached was super handy as the breakfast buffet & regular menu is awesome!!
Just a few minor things that could, in the future, be improved:
1)pillows are square & a bit small. But there were 4 per bed so I had enough for myself. I'm just used to the standard rectangle pillows.
2)the air conditioner is quite loud
3)they only provide Shampoo & Body lotion, so bring conditioner if you need it. (but the shampoo/lotion are by Bath & Body Works so it was really nice stuff!)
Other than those very minor things - our stay was perfect! Can't wait to do it again!
October 8, 2013
Rated 5.0 out of 5.0 by Lincoln444 Wonderful Hotel
Your hotel is exemplary. The people who work there are outstanding and very professional. The food next door was great and the room was clean and very very nice by all standards.
Thanks for making my visit to Orlando so comfortable and nice.
October 5, 2013
Rated 3.0 out of 5.0 by elita01 elita01
It's close to University Studio. The suite can use some more updates. Everything else is good.
October 2, 2013
Rated 4.0 out of 5.0 by Vdub330 More pros than cons overall
The staff was very friendly and knowledgable. We were even upgraded to a suite for being priority rewards members. The rooms and first floor hallway could definitely use some new carpet though. The halls had a musty smell.
October 2, 2013
Rated 5.0 out of 5.0 by sjkirkpatrick Great place to stay
We stayed for two nights as part of a fly drive holiday that included six hotels. Room was large, clean and comfortable, staff were friendly and helpful. We bought our Universal tickets in the Reception area (next to concierge desk) - again knowledgeable and helpful. We were given the option to attend a timeshare presentation and get reduced entry tickets and when we declined they did not push.
The location is ideal for Universal - its a pleasant 10 - 15 minute walk if you don't want to bother hanging around for the free shuttle bus.
A late checkout was no problem and pool area and sunbeds were fine.
Breakfast is at TGI Fridays next door and was on par with the free breakfast that you get in an Holiday Inn Express. $8 "all in" does not include tea or coffee though!
September 23, 2013
Rated 4.0 out of 5.0 by Theamick Comfortable and Clean
Great location for Universal Studios, good clean and comfortable hotel
September 23, 2013
Rated 5.0 out of 5.0 by CAROLE567 EXCELLENT HOTEL
MY DAUGHTERS AND I HAD A WONDERFUL TIME IN ORLANDO. THIS HOLIDAY INN MADE OUR STAY WONDERFUL.. THE SUITE WE HAD WAS CLEAN, COMFORTABLE, ROOMY AND VERY QUIET. HOUSEKEEPING WAS EXCELLENT WE HAD ALL OUR NEEDS MET EVERYDAY. THE FRONT DESK WAS FRIENDLY AND PROFESSIONAL. IHG RESERVE PARKING WAS REALLY A PLUS - HAD A PARKING SPACE NEXT TO A DOOR. THIS HOTEL IS ACROSS FROM UNIVERSAL STUDIOS. WE WALKED TO UNIVERSAL STUDIOS MANY TIMES. THE WALK IS AT MOST 15 MINUTES AWAY AND IT FELT SAFE AND ENJOYABLE. JUST TWO BLOCKS AWAY FROM THE HOTEL IS A STARBUCKS AND MCDONALDS WHICH WAS GREAT FOR BREAKFAST. THE LOCATION IS SO NICE NOT OVER CROWDED WITH STORES ETC, THIS IS THE ONLY HOTEL I WILL STAY IN WHEN VISITING ORLANDO . THANK YOU FOR PROVIDING SUCH A WONDERFUL HOME AWAY FROM HOME. CAROLE
September 20, 2013
Rated 5.0 out of 5.0 by Jegge Awesome Staff
My family stayed at this property and they had an awesome time. The staff made them feel welcome. All our little needs were promptly addressed. This was a vacation long time in the making as I have a child with autism and they made it very special. The staff was friendly and caring. They gave us an upgrade as an IHG Rewards Platinum member, which was awesome!!. We're planning our next vacation already as my son has his lil heart set on going back.
September 11, 2013
Rated 5.0 out of 5.0 by p53kmw Service
We experienced great service upon check-in and throughout our stay. We felt welcomed.
September 9, 2013
Rated 3.0 out of 5.0 by Kent20cr Great location excellent environment
Really nice hotel comfortable beds lovely living room, helpful people, excellent location. I loved my suite just what I spected. The welcome drink wasn't spectacular I think you can improve with that ! No parking fees I like that !
September 1, 2013
Rated 5.0 out of 5.0 by MrsKitKat Fantastic Stay at Holiday Inn across from Universal Orlando
My 4-day stay at the Holiday Inn across from Universal Orlando was FANTASTIC! I could not believe how close the hotel was from Universal Orlando (usually when it reads across from, it's typically several blocks away), but in this case it was literally across the street!!! The hotel itself was clean and fresh smelling...no stale odors at all; and the staff were friendly and thoughtful (they even checked in on me when they noticed I still had the "do not disturb" sign still on the door...NOW HOW TERRIFIC IS THAT. Oh, by the way, "thank you for honoring the upgrade."
I have nothing but high praises for the Holiday Inn across from Universal Orlando and I would totally stay at this hotel again.
August 31, 2013
Rated 5.0 out of 5.0 by shazdan Great Stay, Great staff and Great Value
We had a lovely 3 night/4day stay when we visited Orlando to check out Universal studios. The hotel is conveniently situated right across the street from the theme park (walking distance, but not an easy walk since sidewalks are scarce and roads are busy especially in the evenings when its dark) We were given a complimentary upgrade to a 2 bed 2 bath suite, which was very spacious and more than met our needs. Some of the furnishings are looking a little tired, but nothing major and the friendly helpful staff more than made up for this fact. The hotel is clean and well maintained. We used the pool which, whilst small was also very clean and well maintained with plenty of sun loungers available. As a female travelling alone with older kids I would also like to mention the fact that whilst at the hotel I felt very safe and secure as the premises are well lit and easy to find. Even though the hotel wasnt "totally luxury" (which we were not expecting it to be) Overall we had a great stay, at a great location that was great value for money and we will return.
August 29, 2013
Rated 5.0 out of 5.0 by y0shi Very comfortable room and the location is fantastic
The rooms were clean and spacious. I travel a lot for business and this hotel has a very good staff and the rooms were fantastic.
August 25, 2013
Rated 5.0 out of 5.0 by Mel13 Amazing guest services
Had a great time front desk shined with outstanding service very helpful
August 24, 2013
Rated 4.0 out of 5.0 by MCDHOME2 Great location
This Holiday Inn is well situated right opposite Universal, attached is a TGI Fridays great for convenience, if you fancy stopping in the Hotel. The front desk staff were fantastic
August 20, 2013
Rated 5.0 out of 5.0 by thenanny101 Great room, frustrating check out.
Our stay was wonderful. The room was perfect and all the amenities made our stay that much better. When we checked out, however, the desk clerk was given a credit card to charge the room with. She took it but then proceeded to charge the card that was on file. It created financial chaos when we returned home and was greatly unappreciated. The guest services manager handled it without issue but the fact that we had to go through it at all was frustrating. Despite this, we would certainly stay again. Holiday Inn is one of my favorite hotels.
August 20, 2013
Rated 5.0 out of 5.0 by JackRabbit80 excellent staff, great room.
I had to send my wife and daughter ahead to Orlando, I was held up on business. The staff went above and beyond to make my family's stay delightful till I could join them.
August 17, 2013
Rated 3.0 out of 5.0 by TVC63 GOOD EXPERIENCE...SOME MINOR IMPROVEMENTS NEEDED
BASICALLY, MY EXPERIENCE WAS GOOD. THE STAFF WAS EXCELLENT AND ALWAYS HELPFUL WHEN CALLED UPON. I HAVE A FEW COMPLAINTS...MINOR BUT IMPORTANT TO NOTE. LIGHT BULPS NEEDED REPLACEMENT. NO ICE BUCKET. SOME COMPLEMENTARY TOILETRIES WERE MISSING AND THE BATHROOM GLASSES WERE NEVER REPLACED WITH CLEAN ONES. TV REMOTES WERE NOT FUNCTIONING.
NOW, ALL THESE THINGS WERE CORRECTED, BUT I THINK THE ROOM SHOULD HAVE BEEN INSPECTED BEFORE GUESTS ARRIVED.
AGAIN, MY EXPERIENCE WAS GOOD...HOTEL LOCATION IS EXCELLENT AND THE ROOMS WERE BASICALLY VERY COMFORTABLE.
August 16, 2013
Rated 5.0 out of 5.0 by Dts227 Comfortable and clean
My husband and I enjoyed our 6 night stay. The hotel has a great location. Our one bedroom suite was comfortable and clean; the staff is friendly and the pool area is clean. We didn't have a car but transportation was not an issue. Taxis and shuttles are always available. Having TGIF attached is very convenient. A nice Ale House is within walking distance too. I would like to know where the hotel buys their bed pillows, they are so comfortable. We will return to this hotel.
August 14, 2013
Rated 3.0 out of 5.0 poor service
old looking hotel, bad odor, terrible rooms, staff doesnt help at all, even that hotel is close to universal, i prefer to stay at the one next to disney, its better and renovated
August 13, 2013
Rated 3.0 out of 5.0 by jc1975 Would NOT Stay Again
Only bonus was how close we were to Universal and the attached TGIFirdays. Other than that a huge disappointment. @ adults and 2 children, and the most towels we could get was 3 in our room. Had to go to front desk to request more towels and was treated like I was a burden and never got the towels. 2 days during our stay our room was not cleaned and when I went to inform the front desk, again was ignored. One day the room was half cleaned and our trash and dirty towels were left inside the door to our room. High disappointing of Holiday Inn. Not the superior service I have come to expect and always receive.
August 10, 2013
Rated 4.0 out of 5.0 by AuntieAB Overnight Stay
This was my first time at this HI (I usually stay at the HI Express in Apopka). Was disappointed there was no breakfast in the hotel - you had to go to TGI Fridays (which we did not do). The elevators were dark (that's probably something Otis Elevator has to fix). The front desk staff were wonderful and very friendly and helpful. The room was very comfortable and it just happened that we hit the jackpot because we watched the fireworks from our window that evening!! I would stay here again!
August 8, 2013
Rated 5.0 out of 5.0 by PammieSue70 As always clean, nice, comfortable and very friendly staff
We would definitely recommend this Holiday Inn to all our friends and relatives. The times we have stayed have been outstanding with clean rooms, great care and friendly staff. Thank you!!!!
August 8, 2013
Rated 4.0 out of 5.0 by KO26 Comfortable Stay
My experience was good, but the cleaning staff wasn't the best. On 2 different days back to back I came into my room after a long hot day @ Universal Studios to find that I had no wash clothes to shower with. The 1st day I saw a housekeeper and asked her for some washclothes. The 2nd day I had to go to the front desk. That same day I had to complain b/c my room keys no longer worked. I got a free breakfast for my issues, so that made it a little better. Also the hotel parking lot flooded about 2-3 feet when it rained hard one evening.
August 5, 2013
Rated 3.0 out of 5.0 by Texasgirl85 entrance
This hotel is in a great location for Universal theme parks, not so much for Disney activities.
The hotel was comfortable and nice on the inside, however, you had to go through patrons cigarette smoke, filthy trash cans, cigarette pots at the main entrance of the facility...this was not pleasant, especially with children. I would suggest this area should represent the hotel.
August 3, 2013
Rated 5.0 out of 5.0 by MGDLima Excelent location
I had a great and wonderful experience. I got free upgrade to a suite room because I would stay for 14 nights and I had a Priority Club Card . My vacation were perfect, the best ever. The room were quiet, confortable and clean. All people from staff are amazing. All that I needed was immediately resolved. I´m thankful by the kindness and attention that they payed for my family. I will go back to Orlando and I will stay in IHG again!
July 25, 2013
Rated 2.0 out of 5.0 by Hazel8 Unsatisfied
My experience at this location was so bad that I can still remember it months later. Not one that I would recommend. The staff gave misleading information which ended being incorrect. Not a way to promote Orlando at all.
July 24, 2013
Rated 5.0 out of 5.0 by JLBJ A FUN stay for the FUN coin and currency show
We are on the Board of Directors for a large coin show and stay at pet friendly hotels. Normally we stayed at the Holiday Inn "The Castle", but were informed just two weeks prior to the coin show that this hotel was under renovations.
"Best Price Guarantee" switched us over to this Holiday Inn, but never completed the reservation.
We arrived at the this hotel and the staff were unable to find our reservations in Holiday inn's files. The person at the front desk, Chris, made every effort to locate the reservations and after some time located them.
While we were unable to use any of the varied facilities due to our busy schedule, but we did enjoy the spacious room and our two cats had a ball exploring and making themselves at home.
Thanks to the super friendly staff for a great stay
July 16, 2013
Rated 1.0 out of 5.0 by Albysilk Recent Stay
Contact hotel 1 hour after departure to (fiancee left a blouse and earrings hanging in the closet. ) have placed 4 calls and no return phone call. Everytime I call they claim they will check and call me back and nothing. It is not so much the sentimental value of the blouse and earrings, but the lack of respnse from the hotel. Customer service very poor. Will never stay at this establishment again. If customer satisfaction is what the hotel is looking for, they obviously will not get it here. Tons of hotels to stay in Orlando, choose another when booking your vacation.!!!
July 15, 2013
Rated 5.0 out of 5.0 by PRtravelsalot Roomy accommodations - great location!
We stayed in a very roomy 2 bedroom suite with a SPACIOUS living/kitchen area. After staying here - our next hotel suite felt cramped! Check-in staff very accommodating and helpful. Pool area great for kids and you can't beat the location - across from Universal. We were so glad we stayed here.
July 14, 2013