Rated 2.0 out of 5.0 by priorityG34 terrible stay
this property is being remodeled and it should be described on website. Best thing was breakfast service, otherwise front desk staff did not really care nor were they helpful at al. As a Gold PC member I expected much better. Noisy, dirty hallways, tough parking situation
May 5, 2013
Rated 4.0 out of 5.0 by jkosel Overall stay
I have stayed at this hotel for each of my business trip visits. I have found the staff very accommodating and helpful. I would like to see the breakfast menu improved on. I would not dissuade anyone from staying at this Holiday Inn. It works for my needs.
April 28, 2013
Rated 3.0 out of 5.0 by Mpoweringed Priority Club Priority...not so much
Came back to this hotel because of great service...not so much this stay. Seven rooms booked by our school district trip scheduled a month in advance - when we arrived were told we needed to have documentation to use district credit card (which I had used on the previous trip). "Checked with management" and we could use and I guess were supposed to be grateful for this. Not what I've experienced here before, but will certainly think twice about staying here or any HI Express again...need to have a guaranteed level of service. Have still not received any Priority club points for the stay.
April 3, 2013
Rated 1.0 out of 5.0 by kristinap Dirty, Big dissapointment
When i made me reservation i called ahead knowing that I have a large family I always check to see if a hotel can accomadate us. They told me that the room would be plenty big for me and my boys. When i got there I was a little dissapointed from the outside view but the check in went okay, the pool was a bit small but I was just happy to have a hotel with a pool for my kids. Once we pulled around to the side and started to unload we realized that only one of the cards she had given us actually worked, not a huge deal. We got to our room and the bathroom was spacious but the rest of the room was very crammed. With my husband and I, and our 3 children we were all just sitting on top of eachother. Right away I noticed that there was still a toy in the corner of the floor from the last people who had stayed there. We immediatly decided that we had to get outta that room so we went swimming. When we got back, we pulled out the couch bed so I could make it but found food crumbs in the bed and underneath the couch looked as if it hadnt been vacuumed all year, we decided to move the bed facing the other direction to try and make more space and when we did, some kind of smoking pipe fell out of the couch. At that point it made me wonder if they had even cleaned the room at all or had just remade the bed. Once the couch bed was pulled out, it literally was touching the other bed everything was so crammed in there. We decided then that we could not stay there all week so I went down to the front desk and explained to the lady that the accomadations were not what we expected and I needed to see what we could do to cancel the rest of the week. She looked at me and said "i'll just get them canceled then" very rudely and didnt take the time whatsoever to find out why I was canceling several hundred dollars worth of reservations. Working in customer service myself, you do whatever you can to keep your guest happy. This was very obviouisly not the case here.
We left the next morning by 7 because we were all so uncomfortable in the room, and found a resort to stay at instead.
I would not recommend this hotel to anyone with children, or anyone who feels the need to be clean.
March 31, 2013
Rated 5.0 out of 5.0 by DiamondDennis Second Chance- Much Improved!!
If you are visiting for Leisure time-this is a Great staff!!! Friendly, Helpful and willing to make your stay Exceptional!!
The location makes it easy to visit the outlet mall,good resturants and lake area.
Christie was exceptional in her help to resolve a computer issue-she even offered to let me use her office, her computer ,while they worked the resolution-Thank You!!!
Great place for Family,children-nice pool and exersize area. Large selection of directory's for "Things to do " in the area.
Rooms big and comfortable, the elevator makes a little noise-overall a Great Stay. will stay again and I can easily recommand that you choose this motel!!
March 25, 2013
Rated 3.0 out of 5.0 by rkgemes Leisure Weekend
Check in at the hotel was amazing. The front desk was absolutely friendly and made us feel very welcome. I was recognized at as PC member. Since, I had just booked my room on my way to Osage Beach they did not have my room key and registration ready. That was fine. I was hoping for a quite weekend as I stated at check in. I was placed right next to the elevator and men's bathroom. Needless to say that it was not a quiet weekend at all. We could hear the toilet flushing from the public bathroom and the elevator constantly. I figured asking for a quiet spot in the hotel was enough of a statement that putting us next to the public area should be out of the question. I would have paid for an upgrade if one was offered. I just wanted to sleep and relax. The breakfast bar was another situation. I figure at 7a there would be stocked food and hot coffee. Not the case. Does not help that there was no breakfast attendant. I was told that the hotel had a multitude of guest walk-ins that evening of my arrival so a dedicated breakfast attendant should have been on premises. I don't choose IHG for substandard service and diminished quality. I expect that service and quality is upheld at any IHG property accordingly. The front desk staff was very polite and very helpful. I definitely enjoyed each team member I encountered my entire stay. They are wonderful!
February 18, 2013
Rated 3.0 out of 5.0 by tarkioroad1 Holiday Inn Express-Visit osage beach , Mo. outlet store
I want to say the team at the osage beach motel were all great! Breakfast was good. the "business center" is in the middle of the breakfast room-but worked. They had hot coffee at night!
The problem is that the Facilities, Rooms,Elevators,parking lot need a lot of work. the room was very "RUN Down" not like other Holiday Inn express - The elevator made a noise. The elevator ccarpet was dirty,needed to be vacummed. Their was an "odor" -smelled like a "dusty odor" like the carpets were vacummed but with a dirty vacuum. -both elevator,room and 2ad floor that I was on.
the room was clean- just not to Holiday inn Express Standards.
Breakfast was fine, no cinnomon buns-they bought donuts in a box?
Very nice team and would be a good stay if the Facility was upgraded-needs it so Bad!! So sad.
I visit 1 to 2x a month and will either stay in columbia or choose another location. Sorry, I can not recommand this facility due to its poor condition.
February 16, 2013
Rated 2.0 out of 5.0 by BWNUB23 Comfortable & Warm
Felt very comfortable and warm. Staff was very attentive on all shifts. Would definitely use this Hotel again.
Also gave a great recommendation for a good dinner.
February 11, 2013