Rated 3.7 out of 5 by 66
Rated 1.0 out of 5.0 by Petes45 Pet Policy
I booked the room on line after checking the pets allowed box.
This hotel popped up.
Upon checking in the hotel staff noted that this was a pet free property.
We had just all day and did not want to look for a pet friendly l so I signed in and we spent the evening in peace.
In the morning the hotel sent a maintenance man to the room to l us we "kicked out" and had to pay $99 for the pets (two small dogs) to stay. In addition there would be another $99 cleaning feed if required.
Anyway, sending a non uniformed employee to pass this info along is one of the first rules of security. You never open the door until you can verify who is at the door. The young man had on T-shirt and pants with no hotel identification on him.
Anyway, we checked out, paid the $99 pet fee. The room was checked and found clean, so not cleaning charge.
We left the motel without showering in the morning and no breakfast.
A very poor experience indeed. Especially for a person that has been a rewards member for over 25 years.
Holiday Inn needs to check the on-line reservation site to assure pet friendly or not properties are clearly identified.
July 28, 2014
Rated 5.0 out of 5.0 by Frieda Another Great Experience
My husband and I have stayed here twice a year for social reasons for many years. The hotel is clean and neat and the staff is extremely efficient. When we arrived our television was not working. After checking several things I called the front desk. She said staff would be there ASAP and she was not kidding, I barely hung up the phone and 3 gentlemen appeared-----2 were training. They found that a cord to the television to the cable had come loose and fallen behind the television cabinet where I could not see it. Problem solved in less than a minute. The rooms are clean and well stocked. Will return here next year as usual.
July 27, 2014
Rated 5.0 out of 5.0 by momto2activeboys Very Nice!
Stayed there with little ones and I have to say it was very nice. Very family friendly and central to just about everything in the area.
July 22, 2014
Rated 5.0 out of 5.0 by tim1 Great Staff!
Thanks to all, you guys are great, year after year.
July 20, 2014
Rated 5.0 out of 5.0 by Looker5 GREAT PLACE TO STAY
A very good place to stay close to the outlet mall and other attractions.
July 18, 2014
Rated 5.0 out of 5.0 by Texas Lady Best way to visit the Lake of the Ozarks
The Lake of the Ozarks is so fabulous and so is this Holiday Inn!!! Wonderful service, great amenities, excellent linens and beds are everything to a vacation and they are just what you expect from this great hotel group.
We were so pleased that everything was as we have come to enjoy at all the Holiday Inns in this country and in England.
No one could be disappointed with the beds, furnishings, cleanliness and overall appearance of the facility. It is just all comfort, safety, and relaxation from the breakfast to the swimming pool. Enjoy!
July 15, 2014
Rated 5.0 out of 5.0 by sami22 Wonderful help
The staff was exceptional. They were very helpful with directions and with attractions. We had a problem with bathroom door and they were there to fix it right away.
July 9, 2014
Rated 5.0 out of 5.0 by DANKO60 Great Staff
I couldn't have been any happier with this Holiday Inn Express . Super People , Honest , Friendly , Great Service !
You just can't beat that ! Your general manager should be very happy and greatful to have the staff she has !!!
That's what makes this a great place to stay , you can stay in holets that cost alot more and I have . ( But the other's never made us "my wife
July 9, 2014