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Rated 3.8 out of 5 by 76 reviewers.
Rated 3.0 out of 5.0 by Business visit The overall experience was on par with previous stays. The thing that was fixed was the hot water. I did not have any issues as my previous visit with the lack of hot water. August 18, 2014
Rated 4.0 out of 5.0 by Nice Hotel/Excellent Location This is a nice hotel with an excellent location at the Lake of the Ozarks, MO. Staff was friendly although the room rates are too high. July 30, 2014
Rated 1.0 out of 5.0 by Pet Policy I booked the room on line after checking the pets allowed box. This hotel popped up. Upon checking in the hotel staff noted that this was a pet free property. We had just all day and did not want to look for a pet friendly l so I signed in and we spent the evening in peace. In the morning the hotel sent a maintenance man to the room to l us we "kicked out" and had to pay $99 for the pets (two small dogs) to stay. In addition there would be another $99 cleaning feed if required. Anyway, sending a non uniformed employee to pass this info along is one of the first rules of security. You never open the door until you can verify who is at the door. The young man had on T-shirt and pants with no hotel identification on him. Anyway, we checked out, paid the $99 pet fee. The room was checked and found clean, so not cleaning charge. We left the motel without showering in the morning and no breakfast. A very poor experience indeed. Especially for a person that has been a rewards member for over 25 years. Holiday Inn needs to check the on-line reservation site to assure pet friendly or not properties are clearly identified. July 28, 2014
Rated 5.0 out of 5.0 by Another Great Experience My husband and I have stayed here twice a year for social reasons for many years. The hotel is clean and neat and the staff is extremely efficient. When we arrived our television was not working. After checking several things I called the front desk. She said staff would be there ASAP and she was not kidding, I barely hung up the phone and 3 gentlemen appeared-----2 were training. They found that a cord to the television to the cable had come loose and fallen behind the television cabinet where I could not see it. Problem solved in less than a minute. The rooms are clean and well stocked. Will return here next year as usual. July 27, 2014
Rated 5.0 out of 5.0 by Very Nice! Stayed there with little ones and I have to say it was very nice. Very family friendly and central to just about everything in the area. July 22, 2014
Rated 5.0 out of 5.0 by Great Staff! Thanks to all, you guys are great, year after year. July 20, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY A very good place to stay close to the outlet mall and other attractions. July 18, 2014
Rated 5.0 out of 5.0 by Best way to visit the Lake of the Ozarks The Lake of the Ozarks is so fabulous and so is this Holiday Inn!!! Wonderful service, great amenities, excellent linens and beds are everything to a vacation and they are just what you expect from this great hotel group. We were so pleased that everything was as we have come to enjoy at all the Holiday Inns in this country and in England. No one could be disappointed with the beds, furnishings, cleanliness and overall appearance of the facility. It is just all comfort, safety, and relaxation from the breakfast to the swimming pool. Enjoy! July 15, 2014
Rated 5.0 out of 5.0 by Wonderful help The staff was exceptional. They were very helpful with directions and with attractions. We had a problem with bathroom door and they were there to fix it right away. July 9, 2014
Rated 5.0 out of 5.0 by Great Staff I couldn't have been any happier with this Holiday Inn Express . Super People , Honest , Friendly , Great Service ! You just can't beat that ! Your general manager should be very happy and greatful to have the staff she has !!! That's what makes this a great place to stay , you can stay in holets that cost alot more and I have . ( But the other's never made us "my wife July 9, 2014
Rated 2.0 out of 5.0 Rooms need updated and a clean odor The property is old looking. The rooms need a serious update. My room had a musty odor. The breakfast was not great. The omelet was cold and the biscuits were hard. I have stayed at other Holiday Inn Express hotels throughout the United States and was very pleased with my stay. I can not say that about this facility. July 4, 2014
Rated 2.0 out of 5.0 by free breakfast bathroom in poor condition, missing grout, moulding poor patch hole in wall. Air conditioner did not cool room. July 3, 2014
Rated 4.0 out of 5.0 by Get price for locaiton. Overall great stay. The room was big enough for four adults. Had to ask for extra towels...but that's was no big deal. Bed was comfortable, but the pillows could be alittle better. I brought my own like always. Our bathroom had a great little light-up mirror for makeup and eyebrow twizzing. Only complaint the ac made a funny noise when it would go the fan was hitting something. Loved the pancakes for breakfast they were awsome especailly for a hotel. July 3, 2014
Rated 5.0 out of 5.0 by Great location and place to stay We enjoyed our stay ...comfortable bed, TV options and a great breakfast. This is on top of the convenience of the property to the outlet mall. Would highly recomend. July 2, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Osage I feel the staff have come know me when I show up. I feel welcomed by them. What is out their control is the hotel food and structural issues. It really belongs to management and the corporations to address and improve this. I believe this facility could be impacted dramatically if they took time to really investigate customer comments. July 1, 2014
Rated 4.0 out of 5.0 by Comfy bed, friendly staff Great stay. Very good breakfast. Updated rooms. Showers in suites need grab bars even for folks who aren't disabled. The beds and pillows were comfy and the staff was VERY friendly and helpful. June 25, 2014
Rated 5.0 out of 5.0 by Very nice facility and convenient A friend and I got away for the weekend to meet with another couple.. The hotel was within walking distance of the places we wanted to see and dining facilities we wanted to try. I would definitely choose this hotel again when coming to this area. June 25, 2014
Rated 4.0 out of 5.0 by friendly staff dust on guest table tops, excellent sausage gravy for biscuits and decent selections for breakfast if a carnivore and someone with a sweet tooth, really good coffee, would have preferred avoidance of styrofoam at breakfast, exceptionally friendly and helpful front desk staff, easy parking, extremely convenient to massive outlet mall across the street. June 17, 2014
Rated 3.0 out of 5.0 by nice place Pillows and bed were extremely comfortable. Bathroom needs remodeled as tile had caulk all over and was nasty dirty looking. Room had an odor to it but overall was a good place to stay. Price could be lowered as it is definitely not a 5* motel. Breakfast bar had several options so was average for a motel this price. June 16, 2014
Rated 5.0 out of 5.0 great outlet mall location Didn't know it was across from outlet mall which was my reason for stay. May 14, 2014
Rated 5.0 out of 5.0 by Great service and Nice Staff I took my family to the lake so we stayed at your location and it was great just as always. Thanks again! May 14, 2014
Rated 5.0 out of 5.0 by Great location We were pleasantly surprised at how nice the hotel was. We read some not so kind reviews so we weren't sure what to expect. The front desk person was very friendly and helpful in suggesting options for dining and made sure we saw the room before we checked in. We think the location is very good, right across the street from the outlet mall and close to some good restaurants. We would stay there again. April 17, 2014
Rated 3.0 out of 5.0 by Older property with a firm bed We stayed at this property for one night while traveling through the area on vacation. We frequently stay at Holiday Inn Express when traveling for leisure and business. This property is older and has not been updated recently. Our room was very clean. The king bed was very firm. There was an older couch in the room along with a refrigerator and microwave. The fridge was dented and had many scratches in the paint. The bathroom was clean but the fixtures were in need of replacement and repair. The shower head was loose from the wall. The breakfast area is very small with only a few tables. The milk was warm. The desk staff was efficient and pleasant but we're not overally friendly. March 23, 2014
Rated 4.0 out of 5.0 by Where to stay at Osage Beach This was a nice hotel and a good value for the money. Nicely located right across the street from the outlet mall if you're into that. Nice staff; great breakfast. My only complaint is the air conditioning units. Not sure if they need new filters or what, but I woke up in the middle of the night with a sore throat. I shut the unit off and took an allergy pill. I was fine the next day - so this was not a cold - it had to be due to the a/c in the room. Because of this, I'm not sure I would return to this hotel. Luckily I was only staying for the one night. Not sure I would have been very comfortable staying longer - at least not in the room I was in. February 27, 2014
Rated 2.0 out of 5.0 by will not recommend or ever stay there again this hotel was completely outdated the price of the room was outrageous especially in the middle of the week when business is at its worst the staff when I checked in with very rude and I'm a Platinum Member and all I received was one chocolate chip cookielike I said it was completely dreadful to stay there and I will never stay in that hotel again January 14, 2014
Rated 5.0 out of 5.0 by Fantastic Staff The staff treat you like a friend, not just customer. December 30, 2013
Rated 5.0 out of 5.0 by SIMPLY OUTSTANDING! Osage Beach - Lake of the Ozarks THEY JUST TREAT YOU RIGHT................. November 21, 2013
Rated 3.0 out of 5.0 by Good service We were pleased with our accomodations, however one incident really made our stay less than expected. Beginning about 11:00 pm on the night we were there, three rooms full of young women next door and across the hall from us began to party, banging doors, shouting in the hall and hitting the walls. This went on untl 2:30 am. I wanted to call the desk and ask for help, but each time I was awake enough to do so, they quieted down for a short while. I did tell the manager the next day and he gave us some vouchers for points, so I feel he handled that well. October 29, 2013
Rated 3.0 out of 5.0 by Clean Our room was very clean and neat. We did ask for room service and that was not done. We were short on towels. The biggist problem was that we could here our neighbors snore! Also we were charged the wrong amount. They did fix that for us. October 17, 2013
Rated 2.0 out of 5.0 by Won't return I felt the room was not worth what the rate was. The room was very small. Bed was alright. TV did not work for the first day and ahalf we were there. Staff was fine. Breakfast was OK, not the best. I won't return, for the money I spent I expected alot more. October 16, 2013
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