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Rated 4.7 out of 5 by 145 reviewers.
Rated 2.0 out of 5.0 by Loud Fire alarm and great service My stay here consisted of having the fire alarm go off around 11PM somewhere, and then shut off. It went off again at 5AM while I was in the shower. I find out that it is my room that set it off. I shower with the door open, and the steem from the shower set off the fire alarm. The fire alarm was sounding the whole time I was in the shower, and was getting quite annoying. The hotel staff was friendly and understanding, but still not the night I expected right before I traveled home. I also found black hair on a few of my towels. I have blonds hair so something was a little off. October 8, 2014
Rated 5.0 out of 5.0 by Great service and enjoyable 3 weeks Staying there three weeks setting a new store for Hobby Lobby, your staff was great. We had any people staying there during that time and your staff took care of us. The night manager always greeted me with a beautiful smile each morning going to breakfast. She had a great attitude and was a great example of what your people should be like. Also, the weekday breakfast lady was so pleasant and tried to accommodate our crews requests with a great smile and pleasant attitude. These two ladies were the favorites of our crew and were always smiling and pleasant. Thanks for taking care of us! October 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Comfortable Rooms I always enjoy our time at the Holiday Inn Express in Oswego. We find the Jacuzzi tub very relaxing after several hours of driving up to visit relatives. The employees are very friendly and handle anything that comes up before it turns into a problem. October 6, 2014
Rated 5.0 out of 5.0 by The service and the clerk where excellent. The one day stay was good and met all my expectations. October 3, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Had a very pleasant stay the Staff were wonderful and treated me like one of their family September 22, 2014
Rated 5.0 out of 5.0 by access Hotel was difficult to locate due to road construction in area but, primarily because of no direct entrance from street. September 18, 2014
Rated 4.0 out of 5.0 by Decent, if not spectacular stay This particular Holiday Inn Express was OK. It was not the best I've been in, but it certainly wasn't the worst by any means. September 18, 2014
Rated 2.0 out of 5.0 by Best customer service!! BUT..... I first have to say that the staff at the Holiday Inn Express Oswego was extremely friendly and gave wonderful service. They tried to do everything possible to help us. We had to stay for 15 days while we waited to close on our house. The breakfast is excellent (thank you Judy!), Heather (front desk) was so friendly and would play with the kids while she wasn't busy at the front desk. That is the only reason I won't completely flunk this hotel. The staff works really hard to make your stay as pleasant as can be. The problem lies outside of their reach -- we needed both a crib and a second bed for our 2 kids. The crib mattress was terrible. My son, who is normally a good sleeper, was up at 5:30 every morning and yelling to get out. The sofabed was something out of a horror movie - the bars ran the width of my other son's back and were so raised that he had to sleep sideways in between them. And the mattress was so thin that the springs were actually VISIBLE. Imagine the comfort level of even trying to sit on that couch! He came into bed with us every night. While I love the hotel staff, we would never stay there again. Your furnishings desperately need replacing!! And please try to find a way to get rid of the humidity without having to set the air conditioner at 50. And if you're staying there, be prepared to use your data allowance on your phone. Their wifi stinks. I had to log in with the hotel code evey time I wanted to anything on the computer, and there was only 1 place in the hotel room that it worked - right next to the window. Walk 3 feet into the center of the living room, no more wifi. September 17, 2014
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