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Rated 4.7 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Great service and enjoyable 3 weeks Staying there three weeks setting a new store for Hobby Lobby, your staff was great. We had any people staying there during that time and your staff took care of us. The night manager always greeted me with a beautiful smile each morning going to breakfast. She had a great attitude and was a great example of what your people should be like. Also, the weekday breakfast lady was so pleasant and tried to accommodate our crews requests with a great smile and pleasant attitude. These two ladies were the favorites of our crew and were always smiling and pleasant. Thanks for taking care of us! October 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Comfortable Rooms I always enjoy our time at the Holiday Inn Express in Oswego. We find the Jacuzzi tub very relaxing after several hours of driving up to visit relatives. The employees are very friendly and handle anything that comes up before it turns into a problem. October 6, 2014
Rated 5.0 out of 5.0 by The service and the clerk where excellent. The one day stay was good and met all my expectations. October 3, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Had a very pleasant stay the Staff were wonderful and treated me like one of their family September 22, 2014
Rated 5.0 out of 5.0 by access Hotel was difficult to locate due to road construction in area but, primarily because of no direct entrance from street. September 18, 2014
Rated 4.0 out of 5.0 by Decent, if not spectacular stay This particular Holiday Inn Express was OK. It was not the best I've been in, but it certainly wasn't the worst by any means. September 18, 2014
Rated 2.0 out of 5.0 by Best customer service!! BUT..... I first have to say that the staff at the Holiday Inn Express Oswego was extremely friendly and gave wonderful service. They tried to do everything possible to help us. We had to stay for 15 days while we waited to close on our house. The breakfast is excellent (thank you Judy!), Heather (front desk) was so friendly and would play with the kids while she wasn't busy at the front desk. That is the only reason I won't completely flunk this hotel. The staff works really hard to make your stay as pleasant as can be. The problem lies outside of their reach -- we needed both a crib and a second bed for our 2 kids. The crib mattress was terrible. My son, who is normally a good sleeper, was up at 5:30 every morning and yelling to get out. The sofabed was something out of a horror movie - the bars ran the width of my other son's back and were so raised that he had to sleep sideways in between them. And the mattress was so thin that the springs were actually VISIBLE. Imagine the comfort level of even trying to sit on that couch! He came into bed with us every night. While I love the hotel staff, we would never stay there again. Your furnishings desperately need replacing!! And please try to find a way to get rid of the humidity without having to set the air conditioner at 50. And if you're staying there, be prepared to use your data allowance on your phone. Their wifi stinks. I had to log in with the hotel code evey time I wanted to anything on the computer, and there was only 1 place in the hotel room that it worked - right next to the window. Walk 3 feet into the center of the living room, no more wifi. September 17, 2014
Rated 5.0 out of 5.0 by Nice stay in Oswego The rooms were roomy and nice. The staff were very friendly and really seemed to be intent on making us feel welcome and have a good stay. They cared. September 10, 2014
Rated 5.0 out of 5.0 by 80th Party Overall very pleasurable stay. Friendly staff, comfortable rooms clean rooms. Good food, friendlu staff September 2, 2014
Rated 5.0 out of 5.0 by excellent staff I was so impressed with the staff who checked us in. She was busy with other things but made us feel welcome and cared for. Coffee was fresh and hot at check in and fresh cookie were not far behind. who doesn't love fresh baked cookies! September 2, 2014
Rated 5.0 out of 5.0 by Like visiting good freinds I and other family members have stayed at this hotel several times and have never been disappointed with anything. The staff is friendly, helpful, courteous and anxious to make our stay comfortable. The staff is on a first name basis with each member of our family and greets each one of us as though they are truly glad to see us. All levels of service and facility are excellent and reflect consistent good management. August 26, 2014
Rated 4.0 out of 5.0 by great Holiday Inn Express experience We had a great experience staying at the Holiday Inn express. The staff very friendly. August 25, 2014
Rated 5.0 out of 5.0 by professional staff, clean The staff were very friendly and helpful. The pool was a little small and cold. The room was comfortable and clean. August 21, 2014
Rated 5.0 out of 5.0 by Relaxing Stay- Very friendly Staff is extremely friendly and very helpful and accommodating. The Hotel manager, Anita is very pleasant with customers as well. Breakfast items were always available and we were never made to feel rushed. I liked the room atmosphere as well. I slept through the night. Usually, when I am sleeping away from home, I miss the comfort of my Tempur-pedic, but the mattress in my room was very comfy and I had no morning back pain. August 20, 2014
Rated 5.0 out of 5.0 by Great place for a small conference We used the conference room and several guest rooms for a small conference. The staff was accommodating, providing the needed accessories and addressing any changes that we needed to make to reservations promptly. August 12, 2014
Rated 5.0 out of 5.0 by Home away from home Having been a Director of Resort Operations for a 720 room property -upon checking into a property I see everything withing 15 minutes of arrival, and I never hesitate in reporting an issue as I myself always wanted my customers to let me know if things aren't right. BUT, I also like to let them know when I find things right and I sure did love being able to meet with the management team to let them know I gave them a full professional room inspection upon my arrival and they passed with flying colors. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable and Friendly Have stayed here multiple times. Quiet and efficient hotel. I was greeted my a manager who recognized me as a returning guest. August 11, 2014
Rated 5.0 out of 5.0 by Nice room and close for work Nice room and close to work location. I like the remodeling that was done. will stay here when ever I'm in the area. August 10, 2014
Rated 5.0 out of 5.0 by Great place to stay The staff was very friendly. Amanda made the check-in efficient and pleasant. The room and accommodations were excellent. August 8, 2014
Rated 5.0 out of 5.0 by Friendly staff, fabulous accommodations What a wonderful place to stay! Excellent staff! Front desk very accommodating, breakfast room well maintained, and housekeeping consistently top-notch! I have been to this property many times, and quality is consistent. Great job management! August 6, 2014
Rated 5.0 out of 5.0 by Awesome staff We stayed here for a wedding. Everything was what i expected and staff was super friendly. August 5, 2014
Rated 5.0 out of 5.0 by Great service room atmosphere was great and hallways were quiet. August 4, 2014
Rated 4.0 out of 5.0 by Pleasant stay Overall the experience went well, I did pay for a Jacuzzi room and the Jacuzzi didn't work but I was not aware of that fact until I tried to use it in the morning and did not have time to ask for it to be fixed. The room was very clean, the front staff check in girl was friendly and helpful. August 4, 2014
Rated 4.0 out of 5.0 by Pricey but clean It is pricey for what you get. There was nothing great about the breakfast. The pool was extremely small and cold. We never did get the extra towels we asked for. The pillows are nice and over all everything seemed clean. July 29, 2014
Rated 5.0 out of 5.0 by Two nights We enjoyed staying in the hotel. The staff was freindly and the room clean. Will go there again. July 28, 2014
Rated 5.0 out of 5.0 by Another Great Stay This Holiday Inn Express continues its commitment to their guests. We were upgraded without asking which is very much appreciated. July 23, 2014
Rated 5.0 out of 5.0 by New to Holiday Inn Express I really enjoyed this stay. I slept better than at most places and room was very clean with every needed amenity. I will use Holiday Inn Express more often, but it is priced a bit higher than my corporate budget allows for longer stays. July 21, 2014
Rated 5.0 out of 5.0 by Nice hotel for a good price The room was very nice and clean, the staff was very nice and the breakfast was delicious! July 21, 2014
Rated 3.0 out of 5.0 by Staff was good Except for the nite man which we told about the noise above us and he said he took care of it and he did not. July 18, 2014
Rated 4.0 out of 5.0 by Chicago-Oswego very good 整体感觉酒店气氛温馨,虽然谈不上奢华,但是有家居旅馆的温暖,要自备拖鞋和洗漱用品,这是不便的地方。酒店外部很漂亮! July 16, 2014
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