Rated 4.7 out of 5 by 147
Rated 4.0 out of 5.0 by mreze725 Decent, if not spectacular stay
This particular Holiday Inn Express was OK. It was not the best I've been in, but it certainly wasn't the worst by any means.
September 18, 2014
Rated 2.0 out of 5.0 by HappyFamily4052 Best customer service!! BUT.....
I first have to say that the staff at the Holiday Inn Express Oswego was extremely friendly and gave wonderful service. They tried to do everything possible to help us. We had to stay for 15 days while we waited to close on our house. The breakfast is excellent (thank you Judy!), Heather (front desk) was so friendly and would play with the kids while she wasn't busy at the front desk. That is the only reason I won't completely flunk this hotel. The staff works really hard to make your stay as pleasant as can be. The problem lies outside of their reach -- we needed both a crib and a second bed for our 2 kids. The crib mattress was terrible. My son, who is normally a good sleeper, was up at 5:30 every morning and yelling to get out. The sofabed was something out of a horror movie - the bars ran the width of my other son's back and were so raised that he had to sleep sideways in between them. And the mattress was so thin that the springs were actually VISIBLE. Imagine the comfort level of even trying to sit on that couch! He came into bed with us every night. While I love the hotel staff, we would never stay there again. Your furnishings desperately need replacing!! And please try to find a way to get rid of the humidity without having to set the air conditioner at 50. And if you're staying there, be prepared to use your data allowance on your phone. Their wifi stinks. I had to log in with the hotel code evey time I wanted to anything on the computer, and there was only 1 place in the hotel room that it worked - right next to the window. Walk 3 feet into the center of the living room, no more wifi.
September 17, 2014
Rated 5.0 out of 5.0 by Dan in Roanoke Nice stay in Oswego
The rooms were roomy and nice. The staff were very friendly and really seemed to be intent on making us feel welcome and have a good stay. They cared.
September 10, 2014
Rated 5.0 out of 5.0 by Billyd64 80th Party
Overall very pleasurable stay. Friendly staff, comfortable rooms clean rooms. Good food, friendlu staff
September 2, 2014
Rated 5.0 out of 5.0 by whitedvrn excellent staff
I was so impressed with the staff who checked us in. She was busy with other things but made us feel welcome and cared for.
Coffee was fresh and hot at check in and fresh cookie were not far behind. who doesn't love fresh baked cookies!
September 2, 2014
Rated 5.0 out of 5.0 by Papa Bear 3 Like visiting good freinds
I and other family members have stayed at this hotel several times and have never been disappointed with anything. The staff is friendly, helpful, courteous and anxious to make our stay comfortable.
The staff is on a first name basis with each member of our family and greets each one of us as though they are truly glad to see us.
All levels of service and facility are excellent and reflect consistent good management.
August 26, 2014
Rated 4.0 out of 5.0 by Mom of a college student great Holiday Inn Express experience
We had a great experience staying at the Holiday Inn express. The staff very friendly.
August 25, 2014
Rated 5.0 out of 5.0 by Blackhawks fan professional staff, clean
The staff were very friendly and helpful. The pool was a little small and cold. The room was comfortable and clean.
August 21, 2014
Rated 5.0 out of 5.0 by Kaayy Relaxing Stay- Very friendly
Staff is extremely friendly and very helpful and accommodating. The Hotel manager, Anita is very pleasant with customers as well. Breakfast items were always available and we were never made to feel rushed. I liked the room atmosphere as well. I slept through the night. Usually, when I am sleeping away from home, I miss the comfort of my Tempur-pedic, but the mattress in my room was very comfy and I had no morning back pain.
August 20, 2014
Rated 5.0 out of 5.0 by Kansan83 Great place for a small conference
We used the conference room and several guest rooms for a small conference. The staff was accommodating, providing the needed accessories and addressing any changes that we needed to make to reservations promptly.
August 12, 2014
Rated 5.0 out of 5.0 by MelandJack Home away from home
Having been a Director of Resort Operations for a 720 room property -upon checking into a property I see everything withing 15 minutes of arrival, and I never hesitate in reporting an issue as I myself always wanted my customers to let me know if things aren't right. BUT, I also like to let them know when I find things right and I sure did love being able to meet with the management team to let them know I gave them a full professional room inspection upon my arrival and they passed with flying colors.
August 11, 2014
Rated 5.0 out of 5.0 by MickeyTraveler Comfortable and Friendly
Have stayed here multiple times. Quiet and efficient hotel.
I was greeted my a manager who recognized me as a returning guest.
August 11, 2014
Rated 5.0 out of 5.0 by Mustang75 Nice room and close for work
Nice room and close to work location. I like the remodeling that was done. will stay here when ever I'm in the area.
August 10, 2014
Rated 5.0 out of 5.0 by Barkeep Great place to stay
The staff was very friendly. Amanda made the check-in efficient and pleasant. The room and accommodations were excellent.
August 8, 2014
Rated 5.0 out of 5.0 by Little Dorrit Friendly staff, fabulous accommodations
What a wonderful place to stay! Excellent staff! Front desk very accommodating, breakfast room well maintained, and housekeeping consistently top-notch! I have been to this property many times, and quality is consistent. Great job management!
August 6, 2014
Rated 5.0 out of 5.0 by jdkjdk Awesome staff
We stayed here for a wedding. Everything was what i expected and staff was super friendly.
August 5, 2014
Rated 5.0 out of 5.0 by IMSHS Great service
room atmosphere was great and hallways were quiet.
August 4, 2014
Rated 4.0 out of 5.0 by Trish2009 Pleasant stay
Overall the experience went well, I did pay for a Jacuzzi room and the Jacuzzi didn't work but I was not aware of that fact until I tried to use it in the morning and did not have time to ask for it to be fixed. The room was very clean, the front staff check in girl was friendly and helpful.
August 4, 2014
Rated 4.0 out of 5.0 by Corgi_Mom Pricey but clean
It is pricey for what you get. There was nothing great about the breakfast. The pool was extremely small and cold. We never did get the extra towels we asked for. The pillows are nice and over all everything seemed clean.
July 29, 2014
Rated 5.0 out of 5.0 by Doug51 Two nights
We enjoyed staying in the hotel. The staff was freindly and the room clean. Will go there again.
July 28, 2014
Rated 5.0 out of 5.0 by r2d22 Another Great Stay
This Holiday Inn Express continues its commitment to their guests. We were upgraded without asking which is very much appreciated.
July 23, 2014
Rated 5.0 out of 5.0 by gkfarley New to Holiday Inn Express
I really enjoyed this stay. I slept better than at most places and room was very clean with every needed amenity. I will use Holiday Inn Express more often, but it is priced a bit higher than my corporate budget allows for longer stays.
July 21, 2014
Rated 5.0 out of 5.0 by Jmercuri Nice hotel for a good price
The room was very nice and clean, the staff was very nice and the breakfast was delicious!
July 21, 2014
Rated 3.0 out of 5.0 by Sandy J Staff was good
Except for the nite man which we told about the noise above us and he said he took care of it and he did not.
July 18, 2014
Rated 4.0 out of 5.0 by helenazzurro520 Chicago-Oswego very good
July 16, 2014
Rated 4.0 out of 5.0 by tessjll54 Great service!
Great staff and courteous, very attentive. Loved the big refrig and microwave. The bed was a little hard. Pillows soft and fluffy though. The jacuzzi jets were dirty and the tub part was gritty. The staff cleaned the tub better the next day. Good selection for breakfast and pancakes! The bathroom fan was noisy. So I didn't turn the light on much and left the door open. The pool is small but adequate.We would probably come back and stay again when in area.
July 15, 2014
Rated 5.0 out of 5.0 by princesses best stay ever at a hotel
Had a awesome. Stay!! I would. Recommend to everyone that travels here.
July 10, 2014
Rated 3.0 out of 5.0 by UXCanada A Fair Value
The hotel is clean and tidy, the staff are great. The only issues for me were; the bathroom fan was ridiculously loud, and I couldn't find a comfortable temperature in the room. It was freezing. I turned the A/C off and opened the window which was fine during the day but the noise outside at night made it hard to sleep.
June 30, 2014
Rated 5.0 out of 5.0 by wdstk nothing to add
nothing to add, our stay was satisfactory and I'm sure we will;be staying in the future
June 24, 2014
Rated 4.0 out of 5.0 by Buddy8 Clean room and Comfortable bed. Great Service
Good customer service, clean room and comfortable bed.
June 17, 2014