Rated 4.1 out of 5 by 119
Rated 5.0 out of 5.0 by JBRENZ Best Customer Service EVER
I would recommend this Holiday Inn Express to anyone. The staff generally cares that you have the best possible stay, ever. Shauna is amazing and is just the best example of how customer service should be. I can't say enough about this hotel and especially the entire staff. The hotel is in a great area, easily accessible, great staff, great breakfast selection, great room. NO complaints...I wish all Holiday Inn and Holiday Inn Express hotels were as nice and had such great customer service as this one. Just wish I could stay here more often. You guys, rock! Thanks Shauna for everything!
April 25, 2015
Rated 5.0 out of 5.0 by VIETVET6768 HOLIDAY EXPRESS OTTAWA IL.
EVERYTHING WAS GREAT AND THE BREAKFAST STAFF LADY WAS REAL NICE. ARRIVED AT THE HOLIDAY EXPRESS, AND MY ROOM RESERVATION WAS WRONG. IT WAS FIXED IN 15 MINUTES. ALL THE OTHER VETERANS ARRIVING, HAD THEIR ROOM RESERVATIONS WRONG AS WELL. A COMPUTER GLITCH, OR A STAFF MEMBER MADE SOME ERRORS.
FRESH COOKIES OUT IN THE LOBBY FROM 7AM TO MIDNITE. POPCORN WAGON IN THE LOBBY WITH FRESH POPPED CORN FROM NOON TO MIDNITE BOTH WOULD BE GREAT FOR THE GUESTS.
April 23, 2015
Rated 5.0 out of 5.0 by Tutone My stay in ottawa
When I stay in ottawa il . I only sleep at holiday in express . Then head down and enjoy the breakfast bar , for a great start to the day . Nice!!
April 22, 2015
Rated 4.0 out of 5.0 by dg_21 Great Location
Great location, clean hotel and friendly staff. Breakfast was warm and good.
April 8, 2015
Rated 5.0 out of 5.0 by watsonsmom Friendly Staff
An unexpected 2-night stay at the hotel due to car trouble was made much more pleasant by the hotel staff. They were so kind
April 7, 2015
Rated 5.0 out of 5.0 by work alot Great staff
This hotel has a great staff, makes you feel like you are at home.
I will stay again when in the area
March 29, 2015
Rated 5.0 out of 5.0 by Raven11 Good rooms, fair price.
Have stayed at Ottawa Holiday Inn Express off and on for the past 15 years. Never had a bad stay.
March 20, 2015