Rated 4.1 out of 5 by 162
Rated 1.0 out of 5.0 by Never here again Horrible Smoke filled room
I stayed at this hotel for three nights. I was on the third floor in a NON smoking room. The first night was fine. The second night someone near my room was smoking a cigar. The smoke was pouring into my room from the huge gap under the door. I tried to put a towel in there but the gap was too big. The third night the cigar smoker was back. I went down to the front desk to complain and the lady told me there were no more rooms to switch and that she could spray some sort of aerosol to cover up the cigar smell. I said no thanks to aerosol and cigar smells in my room. They did put some kind of air cleaner in the hallway but it didn't work very well. Why are there smoking rooms on the same level as non smoking rooms? It is ridiculous! The manager did email me with an apology and some bonus points which was nice but wasn't enough. I will never stay here again.
September 28, 2015
Rated 2.0 out of 5.0 by Ed McConnell Not up to Ususl Standards
I have been spoiled by my two most recent HIE stays. This one did not match those experiences. The room had a large blemish in the shower. The grab bar in the shower was missing. Some floor molding was torn off. The room was clean.This unit was priced like a premium unit and was by no means equal to the last two experiences, but the same price for the room. The room price should have been $40 less for the size of the breakfast area and other common areas and the condition of the room.
September 26, 2015
Rated 5.0 out of 5.0 by lionleo Stay
Enjoyed my stay and was treated well. Facility was nice and located in a area so that I could enjoy.
September 25, 2015
Rated 5.0 out of 5.0 by Missouri Jack First time at Holiday Inn Express
We were very impressed with the management team. Julie and her new assistant Linda made us feel welcome from the first moment. They helped us with my IHG Rewards number and the TV issue we had after we checked in. The young lady who was in charge of the breakfast area was cheerful, efficient and helpful.
We had been on the road for 13 days at that point and it was the best accomodations we experienced. As a result of our stay we now look for Holiday Inn Express Motels first as we search for accomodations... .
Thank you Julie and Linda!
September 15, 2015
Rated 5.0 out of 5.0 by CycleDog Great location and a quality night sleep
This is a great location for travel offering great hot breakfast choices and quality rooms.
September 14, 2015
Rated 1.0 out of 5.0 by Dick the Dog Unsat Check-In
My colleague and I arrived late (after 10pm). The woman at the desk took forever to check him in and he left for his room. I handed her my ID and credit card and her first question was "What do you need?" Really? Must have finally dawned on her so she checked her computer and peremptorily told me I'd already checked in. I explained otherwise. After 3 or 4 similar exchanges, she tried to hand me my keys which I refused. She pulled the paper jacket as 'proof' I'd already checked in so I pointed out that was neither my signature or initials on the form and she had apparently given my room to someone else. I was curtly informed she could not possibly have done so and she tried to give the keys to me again. I refused until she physically went to check if the room was occupied which she grudgingly did; of course it was. She admitted I was right, no apology, nothing. I got another room, though outside my preferences and asked several times that she make sure the billing got straightened out. I have NO confidence this is the case and as of this morning, my points have not been credited to my account.
I am a very frequent, very easy going traveler, but I am not accustomed to being called a liar to my face repeatedly.
The most rude and incompetent check-in ever.
September 11, 2015
Rated 4.0 out of 5.0 by NotApplicable59 Affordable and great service
This was a last minute stay, we were able to use our rewards points and we were received with open arms at a great price. Everything was clean and comfortable. The front desk staff was very helpful and friendly and gave us great recommendations for a resturant for dinner.
September 3, 2015
Rated 5.0 out of 5.0 by Poppy57 Excellent stay
Clean comfortable rooms at a reasonable price. Friendly efficient service, great breakfast and a caring staff. There are newer hotels in this chain, but none compare to the level of comfortable service. It's genuine! Thank you to Kimberly and her staff for the level of hospitality delivered consistently and constantly! My choice every time I visit Ottawa!
August 28, 2015