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Rated 3.9 out of 5 by 49 reviewers.
Rated 2.0 out of 5.0 by Dissapointed The water pressure was the overall issue at this hotel. There was very little pressure in the hot tub iand there wasn't enough pressure to run a shower in the guestroom in the evening. Upon calling the front desk, we were told that this happens quite often and others had complained as well. We were then told that because they were not a manager or a maintenance worker, nothing could be done about it. July 17, 2014
Rated 5.0 out of 5.0 by Great Staff in Ottawa! Mary, the hotel desk clerk, is a true gem at this hotel! She helped two nervous pet travelers as we are rookies-haven't had a dog in over 30 years. The lady who served breakfast on Sunday morning could not have been nicer. July 17, 2014
Rated 4.0 out of 5.0 by Good for the most part To previous reviewers who complained about getting a smoking room, the hotel is/has been smoke-free for several years now. If the room smelled of smoke, it was due to a guest breaking the law. Overall, satisfied with the visit. Excellent staff. Only downside was minimal water pressure in the shower for me (my wife did not experience this). July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and quiet room We were in Ottawa for a funeral. The quality of Holiday Inn Express was better than we thought it would be. The breakfast was very good with hot and cold choices that included pancakes, eggs, ham, oatmeal, etc. The check in person was super kind and hospitable. Even wished us a joyous evening when we returned to the room that evening. July 3, 2014
Rated 5.0 out of 5.0 by Nice location and very friendly staff I found the Holiday Inn Express to be a very clean and friendly hotel to stay in. Staff was able to answer all my needs in prompt and courteous fashion. Very nice room and comfortable bed. Made my stay away from home very easy and relaxing! July 2, 2014
Rated 2.0 out of 5.0 by Smoking rooms This was not a pleasant night's sleep. I will make it a point to not stay if there are only smoking rooms available. One would think that these smoking rooms would be refreshed a little more often. June 30, 2014
Rated 3.0 out of 5.0 by good service, bad noise level The main problem that i had was that you could hear the person on the upper floor walk. this is disturbing when you are trying to sleep. I also found it disturbing one morning when i opened the curtain and found someone within 10 feet of my window walking a dog. June 30, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable room The whirlpool suite was fantastic. The staff members were super-friendly and helpful, especially Kyla the breakfast hostess. The only downers were that the hot tub wasn't working right, and we had internet connection issues - the speed was apparently too slow (or usage was too high) to support an iPad face time call. June 28, 2014
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