Rated 3.7 out of 5 by 27
Rated 5.0 out of 5.0 by BnR2 Great room and great service
We stayed in the whirlpool suite. It was very nice. A large room and VERY large tub. The water was hot for long enough to fill the tub. The only negative was that the drain plug was missing and a rubber cover was in place of it. The cover did not stay on well until there were several inches of water in the tub so it had to be held on or have something holding it in under the running water. Once filled, it was awesome! The bed was slightly soft (the way we like it, but if you're looking for a firm bed, ask for another room!) with 4 large pillows. The room was clean and everything worked (fridge, coffee maker, hair dryer, whirlpool jets). The breakfast was hot but left a bit to be desired. The eggs were a folded over, fluffy circle (not exactly an omelette) with some sort of "cheese spread' in the middle. Decidedly not cheese. Didn't try the biscuits and gravy. The pancake maker made flat, chewy pancakes. There were cereals, small blueberry muffins, bagels and bread. Good coffee! I wouldn't come here for a special breakfast, but for a quick meal before leaving the hotel, it was acceptable. The staff was very helpful and pleasant. Overall, would recommend this hotel.
November 6, 2013
Rated 2.0 out of 5.0 by johnsk217 Not updated; has smoking rooms
I booked a non-smoking room but the wing I was in smelled strongly of cigarette smoke. Don't know if I was put there because I travel with my (service) dog, but it was disappointing. Food at breakfast was well-prepared, but otherwise this Express just had a kind of trashy feel. Will try somewhere different next time.
November 3, 2013
Rated 4.0 out of 5.0 by Tiff060980 Overnight Stay
My stay was nice but the only thing that needed improvement was the hot tub needed to be cleaned and the pool was really cold.
October 22, 2013
Rated 3.0 out of 5.0 by Chrissy1948 Pets in the hotel rooms
We were not happy that there were animals in several rooms. There was a dog barking at 10:30PM. Sounded like a LARGE dog. The were also 2 dogs in another room barking very early in the AM.
My questions is are these designated pets rooms. Just like smoking rooms. I certainly don't want to sleep in a bed that the dogs have been sleeping in!!
The pool was GREAT!!!
Hot tub was way tooooo hot!!
October 18, 2013
Rated 4.0 out of 5.0 by dulab Good place to stop
I'm glad we stopped at this Holiday Inn Express in Ottawa, IL. It was an easy off/easy on location in a nice, small city. The rooms there are comfortable and are pretty quiet. Breakfast is better than most. There is a Shakers Sports Bar across the street which serves delicious burgers and 30 beers on tap! The greatest asset is the employees. Very friendly and eager to make your stay enjoyable. I would definitely stay here again. We did have a small dog with us. The hotel policy prohibited us from leaving him in the room while we went to eat. Luckily it was cool outside so that was possible to do.
October 10, 2013
Rated 5.0 out of 5.0 by rldad1 Staff was great
The room was comfortable and the staff was wonderful. I will use this hotel again. The only negative was that I would like to have a little more choice at breakfast. That said, I would not hesitate to recommend this place.
October 2, 2013
Rated 5.0 out of 5.0 by CSS2013 Comfortable stay
We stayed at the HI Express in Ottawa while returning home to Pennsylvania from a 14 day 4000 mile motorcycle trip. We found the accomodations to be what we expect from a Holiday Inn Express...fast easy check-in, comfortable room, satisfying breakfast, friendly staff. A++++ service and accommodations .
September 29, 2013
Rated 5.0 out of 5.0 by Neededaplace Best hotel in the area
Title speaks for itself.
Also the management were very kind and very helpful. Rooms are clean, hard and soft pillows, clean bathroom. Was exactly what I needed.
To me they are the only option to stay compared to all the other places.
September 28, 2013