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Rated 4.0 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by friendly staff the staff was very friendly and went out of their way to be very helpful. October 26, 2014
Rated 5.0 out of 5.0 by Great Service We stayed for one nite and received great service. the room was very nice and the staff seemed to go out of their way to make our stay a great experience. October 23, 2014
Rated 5.0 out of 5.0 by Accomidating Staff The staff was very friendly. Room wash clean, and had a hot shower. October 23, 2014
Rated 4.0 out of 5.0 by Nice and cozy hotel It was a stay for one night. The hotel is good with nice and cozy hotel room. There are a lot of people during the breakfast time. The service staff were nice. October 23, 2014
Rated 1.0 out of 5.0 by poor customer service If you stay in the Holiday Inn Express Ottawa Illinois don't expect good customer service or a get a good night's sleep. I asked for 2 more pillows since I am disabled and I was told NO we could not have them we have 4 pillows in the room that's what we get so my husband got 2 flat pillows and I got 2 flat pillows. Since I was not allowed anymore pillows I was not able to sleep in the morning I was in do much pain I could barely walk and we still had 8 hours drive back home. The extra pillows were suppose to be under my knees so my back was very painful. I have never had any other hotel act this way. We will never stay here again. October 22, 2014
Rated 5.0 out of 5.0 by Work Visit Great stay, Easy access to the highway and a huge plus of a good sports pub right across the street. I would recommend this hotel to anyone looking to stay in the area. October 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed We were comfortable. I did not like the bathroom layout (sink and mirror located in the guest room) from the 70's. Furnace had a little smell at first when turned on. We always choose the Holiday Inn when traveling. October 16, 2014
Rated 2.0 out of 5.0 by HIE Ottowa IL Room and hotel were clean, but this is an older, smaller HIE. Loud people in the halls in the morning. "Business Center" is a computer and printer in the hallway near the elevator. Very small bathrooms and sink area. I do not recommend this HIE if you are used to the nice, new, larger versions. October 7, 2014
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