Rated 5.0 out of 5.0 by mapgar Family Visit
Stayed at the Ottawa Holiday Inn Express to visit family. The accomodations were clean and comfortable. The staff was very friendly and professional. The breakfast offered a nice variety. I would definitely recommend this Hotel and plan to stay there the next time I visit family.
May 15, 2013
Rated 3.0 out of 5.0 by Goldie61 Issue with wi-fi
I want to like this property as I'm a fan of Priority Club but unless this property gets a stronger, consistent Wi-Fi signal, I will have to stay elsewhere. The property is what you would expect and the beds are comfortable. But I'm here for business and depend on a decent wireless signal. I could not get one so both my laptop and cell phone flickered in and out of coverage. This must be fixed or you'll lose road warriors like me that depend on this. A free service means nothing if it doesn't work.
April 22, 2013
Rated 5.0 out of 5.0 by Katie10 Thank you
The staff was most helpful while we were there. I would like to thank Maria for sending me my jacket that I left behind. When I called to tell them that I had forgot it, they were most helpful in finding it and returning it to my home in Florida.
January 14, 2013
Rated 2.0 out of 5.0 by ASChitown Great Staff, not so great facility
I stay at this facility every couple of months or so. The staff at this property is really great. They are very polite and friendly. The facility is another story though. It would be really fantastic if the room doors didn't slam shut. This kept me awake or woken me more times than I can count. While the facade looks nice and new, it's really just lipstick on a pig. The rooms themselves are just ok, they don't live up to what the facade appears to promise. Honestly, I would really just love it if the doors didn't slam. That would go along way to improving the stay.
January 2, 2013
Rated 1.0 out of 5.0 by Rob1122 Dissatisfied Priority Member
I am a Priority Gold Member. I reserved a King Executive Suite and when I arrived at the hotel, they had given my room away to some one else.
I travel approximately 4 days a week and Reserve my rooms intentionally. I was upset greatly that their only solution was to give me an additional 3000 award points. In no way does that help me accomplish the work I needed to that night or get me the room I reserved that night.
How about this. In the future, keep reservations for the person who made them.
December 27, 2012
Rated 4.0 out of 5.0 by Raspberry Delicious hot breakfast
The complementary hot breakfast included biscuits, sausages and scrambled eggs which were quite good. There was a nice variety of cereal, fruit, yogurt, and pastries. Trays were available so I could easily carry breakfast to our room to enjoy, although the dining area was fairly spacious and comfortable. The staff was very friendly and helpful.
November 17, 2012
Rated 3.0 out of 5.0 by dk1960 Unwanted Visitors
During check in, another guest came to the front desk to report having a mouse trapped on their dresser. I saw no mice in my room, but thought it unclean.
Upon return to the room one night, I found a container of dental floss on the TV stand / dresser. I am ont sure if the cleaning staff brought their own or took it from my toiletry kit.
November 7, 2012