Rated 4.0 out of 5 by 120
Rated 4.0 out of 5.0 by Djohn2242 Ottawa Stay Week of 04-20
Hotel was clean and the staff friendly and helpful. Beds and pillows were BAD!. Tough time getting comfortable and a lot of hallway noise. I would NOT stay if I was on vacation, my trip is for business so not a lot of choices to pick from. Good value for the money spent.
April 27, 2015
Rated 2.0 out of 5.0 by Four from Michigan Outdated and loud
We stayed at three Holiday Inn Express properties this week while traveling and this was a disappointing experience. The room was outdated, the bed needs replacing, the bathtub was discolored and the smell of smoke permeates the first floor. There were no sheets for the pull out bed and two attempts to procure sheets resulted in sheets that were not the right size and were not a complete set (first received twin set, the just a king fitted...needed a queen set) the hot tub water was discolored and I would not let my kids in it to soak, however, the pool was clean and comfortable. We struggled to sleep due to the noise of doors slamming and people gathering in the hall. Overall, a very disappointing stay.
April 26, 2015
Rated 5.0 out of 5.0 by JBRENZ Best Customer Service EVER
I would recommend this Holiday Inn Express to anyone. The staff generally cares that you have the best possible stay, ever. Shauna is amazing and is just the best example of how customer service should be. I can't say enough about this hotel and especially the entire staff. The hotel is in a great area, easily accessible, great staff, great breakfast selection, great room. NO complaints...I wish all Holiday Inn and Holiday Inn Express hotels were as nice and had such great customer service as this one. Just wish I could stay here more often. You guys, rock! Thanks Shauna for everything!
April 25, 2015
Rated 5.0 out of 5.0 by VIETVET6768 HOLIDAY EXPRESS OTTAWA IL.
EVERYTHING WAS GREAT AND THE BREAKFAST STAFF LADY WAS REAL NICE. ARRIVED AT THE HOLIDAY EXPRESS, AND MY ROOM RESERVATION WAS WRONG. IT WAS FIXED IN 15 MINUTES. ALL THE OTHER VETERANS ARRIVING, HAD THEIR ROOM RESERVATIONS WRONG AS WELL. A COMPUTER GLITCH, OR A STAFF MEMBER MADE SOME ERRORS.
FRESH COOKIES OUT IN THE LOBBY FROM 7AM TO MIDNITE. POPCORN WAGON IN THE LOBBY WITH FRESH POPPED CORN FROM NOON TO MIDNITE BOTH WOULD BE GREAT FOR THE GUESTS.
April 23, 2015
Rated 5.0 out of 5.0 by Tutone My stay in ottawa
When I stay in ottawa il . I only sleep at holiday in express . Then head down and enjoy the breakfast bar , for a great start to the day . Nice!!
April 22, 2015
Rated 4.0 out of 5.0 by dg_21 Great Location
Great location, clean hotel and friendly staff. Breakfast was warm and good.
April 8, 2015
Rated 5.0 out of 5.0 by watsonsmom Friendly Staff
An unexpected 2-night stay at the hotel due to car trouble was made much more pleasant by the hotel staff. They were so kind
April 7, 2015
Rated 5.0 out of 5.0 by work alot Great staff
This hotel has a great staff, makes you feel like you are at home.
I will stay again when in the area
March 29, 2015