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Rated 4.5 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by The people that work at this hotel make it so excellent and comfort of bed. The people at front desk, service, cleaning and all staff makes this hotel the best I have ever travelled to. I have been grieving three major losses since November 2013 and this hotel has more than accommodated my requirements and truly reflected real compassion and caring. My husband and I had realized this even before his death or my mother's let alone my son's. It is like a second home for me and that is why I keep coming back. Comfort of beds and cleanliness are a close second. September 18, 2014
Rated 5.0 out of 5.0 by Excellent stay Clean. Well maintained. Great breakfast. Good service ! September 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn Napean - comfortable and clean The hotel is very clean, and seems very new. It was quiet and easy to relax and sleep. The breakfast is much better than the usual "continental breakfast" Self serve eggs, bacon, sausage and pancakes, as well as yogurt, cereal, bread, muffins, milk, and fruit. It was a great stay! But, It's far from downtown Ottawa (15-20 minute drive), so it's very quiet around the neighbourhood at night. This can be good or bad depending on what you're looking for. September 15, 2014
Rated 4.0 out of 5.0 by Bathroom visibly unclean Shelves undusted Long hairs on floor Bathtub not scrubbed, residue September 13, 2014
Rated 4.0 out of 5.0 by HI Express Nepean Super friendly service and great location. No fridge in room though and very small great room... had to bring my breakfast back to my room. Overall though, still a very good experience. :) September 13, 2014
Rated 4.0 out of 5.0 by Nice room and B/fast. Tiny gym and pool The room is nice. Bed and pillows comfy. Good free breakfast.. Had difficulties getting temperature just right for the room, but that is not uncommon in a hotel room. Heating.cooling is central (not a window/wall unit), which makes it a lot quieter. The gym is very basic. 2 treadmill, an elliptical, a bike and a universal type machines that was partially broken. No free weights or mats for workouts on the floor. The swimming pool is tiny. May not be important to you, but I like to maintain my workout regimes on the road. September 13, 2014
Rated 3.0 out of 5.0 by It's just a bed and a shower Internet service is poor. Room lacks amenities like mini-fridge TV service is extremely basic September 12, 2014
Rated 4.0 out of 5.0 by Great experience, warmly recommend We stayed at the Hotel for a family trip and we definitely enjoyed our stay. We discovered it because it was a last minute trip and all other hotels we knew were full and we are really happy we discovered it. Room was comfortable and clean, staff professional, breakfast offers a variety of food to please different type of diets. We will consider it as our first choice when we come back in the area and will consider more Holiday In Express & Suites whenever traveling. Close to restaurants and pharmacies. September 11, 2014
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