Rated 4.4 out of 5 by 69
Rated 4.0 out of 5.0 by ZAN013 Some staff are better than others!
This is my favourite location in Ottawa, and most staff are welcoming and thoughtful. Some others . . . not so much!
The construction getting in and out of the property is troublesome, and I will be thrilled when it all comes to an end. Would like to see some financial break in rates while the construction continues.
Overall, the location is perfect for my appointments when in town, but the construction really hampers the ease and access of the property.
October 6, 2013
Rated 5.0 out of 5.0 by Moozedad Nice Stay
I enjoyed this Holiday Inn Express. Ultra Clean and Quiet. Only 2 slight improvements, the TV was hard mounted to the wall and could not be turned to make viewing easier from the couch. Had to ask for more than 2 sets of towels.
Hot tub and pool area are beautiful. Ample parking, nicely appointed room.
October 1, 2013
Rated 5.0 out of 5.0 by drllib Great service, very confortable beds
Were greeted in a very helpful and friendly way. Asked about any special requests.
Had a great sleep in very comfortable beds. Coffee at breakfast was very good. Choices for breakfast OK - could use more fruit.
Location gives good access to west end Ottawa just off the 416
September 30, 2013
Rated 4.0 out of 5.0 by vanctvl01 Excellent value - lovely property
All excellent - except be sure if you want a bathroom with a door .... don't get the Jacuzzi bathroom. One wall completely open from bathroom into bedroom. Otherwise everything was terrific. Excellent decor.
September 28, 2013
Rated 4.0 out of 5.0 by mat1alice Lovely room
only complaint I have is the lighting in the washroom is very poor. Dimmly lit, not condusive to makeup application. Come to think of it there are many lights in the room but not very bright.
If not replacing the wall sconces in the washroom I would suggest makeup mirrors.
September 21, 2013
Rated 2.0 out of 5.0 by Glen69 Dead flies & dirty room
Check in was a little slow I believe because the employee was new or in training. He wasn't really sure on what to do.
Upon receiving our room key we proceeded to the room & found that it had not been cleaned, it was really pretty disgusting. Called the front desk & informed him that the room was dirty & was told to come back down for another room. The employee had to get help making another key.
The second room was ok except for the dead flies around the window. The windows don't open so I don't really understand how the flies got in.
I didn't think I got good value for the money & I probably should have asked for a free upgrade due to the dirty room.
Next time in Ottawa I'll check out a different hotel.
September 21, 2013
Rated 4.0 out of 5.0 by Addy19 There is a big flaw in your hotel.
Your hotel lacks four things. Lighting in the bathroom and switches to get light in the suite room , i.e. door to hall to bedroom. And the second lack of emenities are the electrical plugs availability. The third your qualitiy of pillows should be addressed. And lastly the cleanliness could have been better. Other than those suggestions my stay was very pleasant.
There was a FireAlarm incident while I stayed there and we all felt the staff should have come out and explained the problem and then told us when it was time and clear to return.
September 15, 2013
Rated 4.0 out of 5.0 by MrsLP1 Stay at Holiday Inn-Nepean, Ottawa
Very clean and close to all amenities. Very friendly and courteous staff. Great location.
Management needs to work on lighting in the bathroom-very poor. That is the only negative of our stay.
September 5, 2013
Rated 5.0 out of 5.0 by Judy4555 Nice place!
Enjoyed my time here. Room was clean and comfortable.
September 5, 2013
Rated 4.0 out of 5.0 by doclumbo Excellent price and location
Stayed at other HI's and were much more expensive. This one includes breakfast with the room price. Very convenient to the Trans Canada and Rideau Trail system. Went for a long jog to Kanata on the trails within the city. Excellent location. Highly recommended for parents with children in schools around Ottawa. Can easily get on/off the 417 at Moodie Drive, with NO congestion at all.
September 4, 2013
Rated 5.0 out of 5.0 by ZAN013 Outstanding Service
The check-in was flawless, and the service was outstanding when I had some special requests for computer assistance. Very special thanks to Peder, for his willingness to hep.
Location is close to the 417, making business appointments easy to keep.
I wish more locations were as accommodating!
Breakfast choices were the only downside, but I'll still be back for future business trips.
September 1, 2013
Rated 5.0 out of 5.0 by Helper333 Exceeded Expectations
Lovely large room and king size bed. Just what I needed after a long day moving my son into his new apartment. It was very close to the BayShore mall, a Tim Hortons and all the amenities. The staff were excellent.
August 30, 2013
Rated 5.0 out of 5.0 by WPurc Much improved customer service.
I have been staying at this hotel for at least 3 years now and up until now the room layouts have brought me back. The past few months have seen much improved customer service. Whatever the management has done has made a big difference to my overall experience.
August 27, 2013
Rated 5.0 out of 5.0 by Carlos127 Never a problem!
I have stayed at this hotel twice and is very well managed. The staff are all friendly and my room was perfect every day.
August 25, 2013
Rated 5.0 out of 5.0 by CSCguard Convenient location
As always a decent place to stay. We were pleasantly upgraded to a suite which was great. The fire alarm went off at 6am which wasn't a pleasant wake up but something that happened. I would like to see fruit offered at breakfast time, and my only complaint about the rooms are the lighting in the bathrooms. Too dark! Need to change the lights or add another lighted mirror. The staff have always been pleasant as I have stayed at this location several times. Close to highway so easy access to the west end, downtown or the east end.
August 24, 2013
Rated 3.0 out of 5.0 by Jacky165 staff was not helpful
My family only stays at Holiday Inn. We had several issues with the staff and would like to have management contact me.
August 21, 2013
Rated 5.0 out of 5.0 by Val51 Fantastic stay
Room was spacious, clean and comfortable. Price was ecelllent value. Free parking is great to have. Stay here, you will not be disappointed.
August 20, 2013
Rated 5.0 out of 5.0 by Peggy26 Great location
This hotel is a great location for work. It is very clean and the staff are excellent. The rooms were done up before I could return from breakfast each day. I have switched from another local hotel to this one.
August 19, 2013
Rated 5.0 out of 5.0 by AMcN Great Value and lovely surroundings
Hotel is modern and well maintained. The room was spacious, with a very comfortable bed and lots of pillows, which I like to have when propped in bed watching TV or reading. We were very pleased with the complimentary breakfast, which was refreshed frequently and had hot and cold choices including fresh fruit, yogurt cereals eggs etc. It's good to stay at a nice hotel and have parking and breakfast included.
August 16, 2013
Rated 5.0 out of 5.0 by priorityclublifer Great stay!
Will definitely stay here again. Friendly staff and fairly close to the airport.
August 15, 2013
Rated 1.0 out of 5.0 by BulliedCustomer "Tone from the Top' - A Bad General Manager
To Whom It May Concern,
I'm a frequent traveler for business and I will never stay at this hotel again. Although the hotel is nice enough, my recent experience there was horrible.
On checkout, when inquiring about my charges, the lady at the front desk was rude and dismissive. This was followed by the General Manager rudely and aggressively reinforcing the poor treatment I received. He was rude, aggressive, and confrontational. I felt threatened.
To reiterate, I will never stay at this hotel again.
August 12, 2013
Rated 3.0 out of 5.0 by Ramsay2008 Musty smell in bathroom
Bathroom had a musty smell coming from floor and also hair on the floor, in my opinion the floor mop should be replaced but aside from this smell overall the room was ok.
August 12, 2013
Rated 5.0 out of 5.0 by NiAl Nick & Alanna
We stayed at Holiday Inn for two nights after a long drive from New York. This hotel is very comfortable and clean. the swimming pool is a plus to relax. Breakfast was good. Overall the hotel was really good to relax. It's also surrounded by restaurants and other amenities.
August 11, 2013
Rated 5.0 out of 5.0 by Joat A Pleasant Stay
This is the 2nd year we have stayed here and it is always a delightful visit. The room is quite nice and the bed is extra comfortable.
I have been upgraded to a suite both times and we are definitely getting spoiled.
August 2, 2013
Rated 5.0 out of 5.0 by occupant great service
I have stayed here a couple of times and great place to stay. The bed is comfortable, service is good, breakfast included with a variety of items - will stay here again next year. Definitely recommend this hotel
August 2, 2013
Rated 5.0 out of 5.0 by kard41 Excellent stay with perfect service and a very clean room.
We visited Ottawa and decided to stay at this hotel because of its high ratings. We were pleased with our decision. The front desk staff was thoughtful and professional and the room clean and comfortable. We used the pool and it was always clean with towels stocked. I would recommend this hotel.
July 25, 2013
Rated 4.0 out of 5.0 by dansmile Good hotel
Very good hotel. Nice variety of food.
No room service one day.
July 23, 2013
Rated 4.0 out of 5.0 by RecentGuest We missed the cinnamon rolls!
The beds were comfortable, as always, but having stayed at Holiday Inn Express hotels in other cities, we were disappointed that this location did not serve the customary cinnamon rolls. Breakfast simply wasn't the same without them!
The room didn't seem quite as clean as usual, either, which resulted in us rating it merely good, rather than excellent.
July 4, 2013
Rated 5.0 out of 5.0 by ZAN013 Very Comfortable with Accommodating Staff
Always an enjoyable stay on every business trip to the Ottawa area.
Very comfortable, clean room, and every request is met with smiles and assistance.
One down side . . . I was here on business during March break, and again with summer at hand no-one is monitoring the use of kids in the business centre on the computers. It is frustrating when travelling on business and parents are parking their kids in front of the computers with little regard for the regular business travellers,
July 3, 2013
Rated 5.0 out of 5.0 by Chloe35 Early Check in
we recently made a quick trip to Ottawa to attend a family funeral. After a four and a half hour drive we were very grateful to be able to go to our room to change and freshen up upon our early arrival. It was most appreciated. The following day after an enjoyable breakfast we did a quick tour of downtown and checked out the campus at Carlton where are grandson will be going this fall. We will certainly recomend this hotel to others.
June 28, 2013