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Rated 4.5 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Enjoyed our stay We enjoyed our recent stay at this hotel. The rooms were clean and staff were very attentive. Quick turnaround time when making requests. We found the pool was cold, but the hot tub was perfect. The hot breakfast was great, but not enough seating. August 14, 2014
Rated 4.0 out of 5.0 by Great option! I enjoyed my night here and the bed was comfy. The bathroom was better then expected and the shower was nice. Seemed clean and tidy. I was upgraded to a jacuzzi suite but did not get in the tub lol. That said it was roomy clean and well laid out. Was there for a soccer tournament and spoke with several other parents who also enjoyed their stay. Only negative was the breakfast was not great...plenty to choose from but the eggs and sausage was...not the best. That said it was complimentary so I won't complain too much and there were plenty of options close by off site. All in all a great stay. August 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable 1) The hotel is clean. 2) The employees are friendly and polite. 3) The beds are comfortable. 4) Breakfast is included. Very smart choice for a good nights sleep. August 12, 2014
Rated 5.0 out of 5.0 by Comfortable all around, excellent front desk service!! Would certainly recommend to family and friends, beautiful clean hotel, nice complimentary breakfast, great front desk staff!! August 9, 2014
Rated 5.0 out of 5.0 by great stay Enjoyable and comfortable stay, while biking through the trails of Ottawa and Gatineau Park. The staff was friendly and attentive, and the facility and rooms where clean. August 8, 2014
Rated 2.0 out of 5.0 by THIS LOCATION'S NEW MANAGER DOES NOT CARE! The new manager, at this Nepean location has shown absolutely zero respect for his/her guests. The staff, while okay, were seriously lacking in their ability to resolve any issues had . . . specifically with the disgusting selection of any healthy food options for breakfast! There is no excuse for the lack of attention to this detail, and the response or reaction from the staff (in the breakfast room, and at the front desk) demonstrated a serious lack of concern. This behaviour, is most typically demonstrated when the staff know that their manager or supervisor will not care a bit!!! August 8, 2014
Rated 5.0 out of 5.0 by Newer hotel Beautiful rooms and easy access of Hwy 417 Breakfast was amazing. Pool and hottub great August 8, 2014
Rated 5.0 out of 5.0 by Over and above service They went over and above to make our stay wonderful. We stayed with a girls soccer team and they allowed us to use their breakfast area to have a team lunch and dinner. Also we had a late check out for the team as we had a gold medal game early in the morning of our check out date; and we were able to freshen up and change before leaving to the airport. August 7, 2014
Rated 5.0 out of 5.0 by Great location I stayed for three nights and the location of this hotel was perfect. Close to the 417 and 416. The room was great and the pool was very good and the hot tub is terrific .... I will be staying here again. August 6, 2014
Rated 4.0 out of 5.0 by Good room and great service Best customer service I've had at an express-style hotel for a long time. Despite being a late arrival (11:30pm) and leaving some of my toiletries behind, the front desk staff went out of their way to make sure I had what I needed to make my stay as pleasant as welcome after a long tiring journey!! August 5, 2014
Rated 5.0 out of 5.0 by Fantastic staff, great hotel Truly enjoyed our stay thanks to the wonderful accommodations as well as the friendly, professional and knowledgeable staff. If we return to the area we will surely stay again! August 3, 2014
Rated 5.0 out of 5.0 by Freindly staff and great breakfast We were in town for a concert. The hotel was close to the Canadian Tire Centre and easy to get to. The staff were very friendly and the three teenagers as well as myself all found plenty to eat for breakfast. July 28, 2014
Rated 5.0 out of 5.0 by Excellent service The staff provided excellent service at all levels. The check-in was fast and very efficient. The room was clean and the maid was fast and very effective at her job. The breakfast room was kept clean and well stocked even though a large number of guests were using it. Overall, an excellent experience considering I'm not usually keen on using hotels. July 28, 2014
Rated 5.0 out of 5.0 by comfortable beds felt very at home, comfortable, and safe.Thorougly enjoyed the stay, next time will stay a bit longer. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Staycation I used some of my IHG points for a one night staycation in the city. The hotel is modern and clean and the staff provide excellent service. The room was spacious and comfortable. The hotel is very close to shopping and restaurants. I definitely recommend this hotel. Ryan July 20, 2014
Rated 2.0 out of 5.0 by Way to expensive for services provided The breakfast option was almost non existent. Rooms were very noisy due to street proximity. Not much to do in the walking distance neighborhood. Totally dislike the policy of not recognizing IHG rewards due to booking through a third party. In the end this is about paying the hotel and not how the booking is done and, in some specific circumstances, due to my business requirements, I have to do the booking through a third party to demonstrate proper market research and not sole sourcing due to personal preference. July 20, 2014
Rated 5.0 out of 5.0 by Best visit so far The king bed extended suite was very nice. It felt like I was coming home after a long day at work. The temperature in the room was very comfortable even though the weather outside was scorching hot. The complimentary breakfast is good, plenty of choices. The location in Nepean is also convenient for work. July 16, 2014
Rated 1.0 out of 5.0 by Terribly Loud, No wall insulation Really loud stay, could hear neighbours all night and into the morning. July 15, 2014
Rated 5.0 out of 5.0 by Wonderful towels The towels were so soft and thirsty I wished I could find a place to buy burgundy or grey ones for home to match my washroom décor. Even the bed linens were soft and fresh. Often hotel linens are rough and have an institutional feel to them. Just the general cleanliness of the room was excellent. July 11, 2014
Rated 4.0 out of 5.0 by Our Short Stay Very comfortable beds, Our room was a standard room with queen size beds, very clean. All the hotel amenities worked well. They serve hot & cold breakfast which was good for the price you pay to stay. My only negative comment would be that the washroom in our standard room had no proper ventilation, the exhaust fan did not seem to work. July 10, 2014
Rated 5.0 out of 5.0 excellent service staff very attentive and provide excellent service. The hotel and room is very clean. Breakfast is ordinary but sufficient in quantity. Strongly recommend this hotel July 9, 2014
Rated 2.0 out of 5.0 by For sleep great...for breakfast...don't go! Again breakfast....I stopped coming at this hotel because of their poor breakfast service. Since the other Holiday Inn that I switched to was full, I decided to give this one another chance. First day, Saturday, breakfast was perfect. I wish that I knew the name of the young lady that was working so hard. Thought that new staff perhaps rectified the issue. Sunday...what a disaster. The young lady was not there and service was back to the way it was before we left. One person seemed to be the same on both days...she didn't do much. The other person on Sunday did even less...looked like management type. Working the breakfast area in high heels and working at a completely slow pace. During the breakfast on Saturday, we constantly saw the young lady who was so good all the time. Her partner we saw once. On Sunday, we hardly saw either staff member. During the 1/2 hour we were there, I think we saw staff twice. There was no hot food at all during our breakfast. We arrived with nothing and waited for 1/2 an hour for something hot...didn't get anything. Cinnamon buns, eggs, meat, potatoes....nothing! Again, staff on Saturday kept the area open till no new people arrived. Staff on Sunday, closed all equipment promptly at 10 AM and closed all doors to the breakfast area even though people were still arriving. July 7, 2014
Rated 4.0 out of 5.0 by Nice, clean hotel for business travelers A great option in Ottawa for leisure and business travellers. July 3, 2014
Rated 4.0 out of 5.0 by Very personable front desk service Check in experience was great...very friendly and personable.. July 3, 2014
Rated 5.0 out of 5.0 by great hotel i always stay here. great team at the hotel. nice and clean rooms July 1, 2014
Rated 4.0 out of 5.0 by Excellent staff Aloyna was very helpful and made me feel like a valued guest. June 30, 2014
Rated 5.0 out of 5.0 by Ease of Access Actually booked this hotel by mistake. However it was a nice surprise. It is a fairly new hotel and quite modern. Lot's of variety of restaurants within easy walking distance and just a bit off of the main highway. Enjoyed my stay, has given me new hope for the Holiday Inn Express June 30, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay for everything I cannot complain about a single thing for this beautiful hotel which my friend and I stayed in. The facilities of the hotel are superb and the breakfast which is included in the price of the hotel is fantastic value for the money. The reception staff are extremely friendly and helpful should you require any details in connection with transport and detailed maps of various places. The room which was allocated to ourselves was nothing short of "First Class". All in all we have nothing but praise for the staff in all areas of the Hotel. They were friendly and helpful and nothing seemed to be too much of an effort for anything required. To sum up our stay we can only say that because of the helpfulness of the staff we had an extremely pleasant stay in Ottawa- Nepean. June 30, 2014
Rated 5.0 out of 5.0 by Wonderful Staff!! Warm, friendly greetings from staff.Very knowledgeable about restaurants and other businesses in the area. Took the time to answer all of our questions. The motel itself smelled WONDERFUL! as soon as we entered the lobby. Everything was so clean! Would love to stay here again if I am back in the area. June 26, 2014
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