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Rated 4.5 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Great location I stayed for three nights and the location of this hotel was perfect. Close to the 417 and 416. The room was great and the pool was very good and the hot tub is terrific .... I will be staying here again. August 6, 2014
Rated 4.0 out of 5.0 by Good room and great service Best customer service I've had at an express-style hotel for a long time. Despite being a late arrival (11:30pm) and leaving some of my toiletries behind, the front desk staff went out of their way to make sure I had what I needed to make my stay as pleasant as possible....so welcome after a long tiring journey!! August 5, 2014
Rated 5.0 out of 5.0 by Fantastic staff, great hotel Truly enjoyed our stay thanks to the wonderful accommodations as well as the friendly, professional and knowledgeable staff. If we return to the area we will surely stay again! August 3, 2014
Rated 5.0 out of 5.0 by Freindly staff and great breakfast We were in town for a concert. The hotel was close to the Canadian Tire Centre and easy to get to. The staff were very friendly and the three teenagers as well as myself all found plenty to eat for breakfast. July 28, 2014
Rated 5.0 out of 5.0 by Excellent service The staff provided excellent service at all levels. The check-in was fast and very efficient. The room was clean and the maid was fast and very effective at her job. The breakfast room was kept clean and well stocked even though a large number of guests were using it. Overall, an excellent experience considering I'm not usually keen on using hotels. July 28, 2014
Rated 5.0 out of 5.0 by comfortable beds felt very at home, comfortable, and safe.Thorougly enjoyed the stay, next time will stay a bit longer. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Staycation I used some of my IHG points for a one night staycation in the city. The hotel is modern and clean and the staff provide excellent service. The room was spacious and comfortable. The hotel is very close to shopping and restaurants. I definitely recommend this hotel. Ryan July 20, 2014
Rated 2.0 out of 5.0 by Way to expensive for services provided The breakfast option was almost non existent. Rooms were very noisy due to street proximity. Not much to do in the walking distance neighborhood. Totally dislike the policy of not recognizing IHG rewards due to booking through a third party. In the end this is about paying the hotel and not how the booking is done and, in some specific circumstances, due to my business requirements, I have to do the booking through a third party to demonstrate proper market research and not sole sourcing due to personal preference. July 20, 2014
Rated 5.0 out of 5.0 by Best visit so far The king bed extended suite was very nice. It felt like I was coming home after a long day at work. The temperature in the room was very comfortable even though the weather outside was scorching hot. The complimentary breakfast is good, plenty of choices. The location in Nepean is also convenient for work. July 16, 2014
Rated 1.0 out of 5.0 by Terribly Loud, No wall insulation Really loud stay, could hear neighbours all night and into the morning. July 15, 2014
Rated 5.0 out of 5.0 by Wonderful towels The towels were so soft and thirsty I wished I could find a place to buy burgundy or grey ones for home to match my washroom décor. Even the bed linens were soft and fresh. Often hotel linens are rough and have an institutional feel to them. Just the general cleanliness of the room was excellent. July 11, 2014
Rated 4.0 out of 5.0 by Our Short Stay Very comfortable beds, Our room was a standard room with queen size beds, very clean. All the hotel amenities worked well. They serve hot & cold breakfast which was good for the price you pay to stay. My only negative comment would be that the washroom in our standard room had no proper ventilation, the exhaust fan did not seem to work. July 10, 2014
Rated 5.0 out of 5.0 by excellent service staff very attentive and provide excellent service. The hotel and room is very clean. Breakfast is ordinary but sufficient in quantity. Strongly recommend this hotel July 9, 2014
Rated 2.0 out of 5.0 by For sleep great...for breakfast...don't go! Again breakfast....I stopped coming at this hotel because of their poor breakfast service. Since the other Holiday Inn that I switched to was full, I decided to give this one another chance. First day, Saturday, breakfast was perfect. I wish that I knew the name of the young lady that was working so hard. Thought that new staff perhaps rectified the issue. Sunday...what a disaster. The young lady was not there and service was back to the way it was before we left. One person seemed to be the same on both days...she didn't do much. The other person on Sunday did even less...looked like management type. Working the breakfast area in high heels and working at a completely slow pace. During the breakfast on Saturday, we constantly saw the young lady who was so good all the time. Her partner we saw once. On Sunday, we hardly saw either staff member. During the 1/2 hour we were there, I think we saw staff twice. There was no hot food at all during our breakfast. We arrived with nothing and waited for 1/2 an hour for something hot...didn't get anything. Cinnamon buns, eggs, meat, potatoes....nothing! Again, staff on Saturday kept the area open till no new people arrived. Staff on Sunday, closed all equipment promptly at 10 AM and closed all doors to the breakfast area even though people were still arriving. July 7, 2014
Rated 4.0 out of 5.0 by Nice, clean hotel for business travelers A great option in Ottawa for leisure and business travellers. July 3, 2014
Rated 4.0 out of 5.0 by Very personable front desk service Check in experience was great...very friendly and personable.. July 3, 2014
Rated 5.0 out of 5.0 by great hotel i always stay here. great team at the hotel. nice and clean rooms July 1, 2014
Rated 4.0 out of 5.0 by Excellent staff Aloyna was very helpful and made me feel like a valued guest. June 30, 2014
Rated 5.0 out of 5.0 by Ease of Access Actually booked this hotel by mistake. However it was a nice surprise. It is a fairly new hotel and quite modern. Lot's of variety of restaurants within easy walking distance and just a bit off of the main highway. Enjoyed my stay, has given me new hope for the Holiday Inn Express June 30, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay for everything I cannot complain about a single thing for this beautiful hotel which my friend and I stayed in. The facilities of the hotel are superb and the breakfast which is included in the price of the hotel is fantastic value for the money. The reception staff are extremely friendly and helpful should you require any details in connection with transport and detailed maps of various places. The room which was allocated to ourselves was nothing short of "First Class". All in all we have nothing but praise for the staff in all areas of the Hotel. They were friendly and helpful and nothing seemed to be too much of an effort for anything required. To sum up our stay we can only say that because of the helpfulness of the staff we had an extremely pleasant stay in Ottawa- Nepean. June 30, 2014
Rated 5.0 out of 5.0 by Wonderful Staff!! Warm, friendly greetings from staff.Very knowledgeable about restaurants and other businesses in the area. Took the time to answer all of our questions. The motel itself smelled WONDERFUL! as soon as we entered the lobby. Everything was so clean! Would love to stay here again if I am back in the area. June 26, 2014
Rated 5.0 out of 5.0 by VERY CLEAN ROOMS ROOMS WERE CLEAN AS WELL AS THE REST OF THE HOTEL AND VERY TRUST WORTHY STAFF .. LEFT MONEY ON THE TABLE FOR THE CLEANING STAFF AND WAS STILL THERE IN THE AFTERNOON FOR 2 DAYS HAD TO HAND IT TO HER IN THE HALLWAY FOR HER TO TAKE IT . NEVER EVER HAD THAT BEFORE.. EXCELLENT STAY June 25, 2014
Rated 5.0 out of 5.0 by great service and comfortable bed and cleanliness Very considerate staff..They knew I was grieving and made my visit very encouraging. I could not say enough about their people skills. I thought I would never be able to go back as my husband and I went there quite regulary but they made it all possible for me to return. Please ensure people skills and cleanliness remain the priority with comfortable sleeping furniture. June 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Hotel room is excellent, and free parking and internet is much appreciated. Breakfast is quick and has sufficient choices, but it could use some fresh fruit. June 24, 2014
Rated 5.0 out of 5.0 by great stay! would recommend this hotel without question. It was comfortable, clean, quiet and nice June 21, 2014
Rated 4.0 out of 5.0 by Clean hotel Having travelled all my adult life and career, this hotel is better than average. Little things such as noise levels, adequate lighting in a strange environment, complimentary water etc. would have been appreciated June 19, 2014
Rated 5.0 out of 5.0 by Excellent Stay Once Again I stay at this location frequently, and I commend the staff. June 19, 2014
Rated 5.0 out of 5.0 by Clean and orderly My room was on the third floor of the Hotel. There was no noise from either of the neighbouring floors or rooms. June 19, 2014
Rated 5.0 out of 5.0 by convienent location Great location for visiting Ottawa area especially west end June 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - Bells Corners - GREAT EXPERiENCE" I highly recommend the Holiday Inn Express at Bells Corners. It has everything you need and close to amenities in Nepean. I`ve stayed there several times for business and I especially like that WIFI and breakfast are included in your stay. June 18, 2014
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