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Rated 4.5 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Great experience My suite was absolutely perfect and always clean! The free breakfast was really good too! December 15, 2013
Rated 3.0 out of 5.0 by Not my favourite Ottawa Holiday Inn I honestly can't remember my last hotel stay in which the room did not have a fridge and microwave. We left early due to the lack of room amenities. As an added bonus the cleaning staff barged into the room at 810 AM to clean while we were still getting ready. First and last stay a this hotel! December 14, 2013
Rated 5.0 out of 5.0 by Comfortable and clean hotel It was my first time at this hotel. Impressed by the room style and cleanliness. Great location with many restaurants within walking distance, November 24, 2013
Rated 5.0 out of 5.0 by Great Service Great Room Exceptional Service, clean room, good fitness options and better than average selection for breakfast. November 17, 2013
Rated 5.0 out of 5.0 by Great experience It was a good stay and the complimentary Gold Member upgrade was a welcome surprise and much appreciated. November 13, 2013
Rated 4.0 out of 5.0 by Home away from home I just spent 3 weeks at this hotel from mid Oct until early Nov. I would easily recommend this hotel to others. the staff was outstanding, service excellent, and rooms and facilities well kept, clean, and accessible. The staff here always had a smile and although most didn't know me by name I was always greeted with a smile and asked how my day was. If I had any issues the staff were quick to help. On one occasion I had a broken coffee maker. I was in a rush so I simply put a post-it on the broken coffee maker and by the time I returned later that day it was replaced by staff and another posted note tell me to enjoy my stay and if there were any other issues to contact staff at my convenience. I would have to say that after 3 weeks I was almost sad to leave. So much that I will be returning for an additional week in Dec. This will now be my only choice of hotels when I stay in the west end of Ottawa. Thanks to all the staff for my pleasureful stay. Tom November 10, 2013
Rated 5.0 out of 5.0 by brand new The hotel still smells like new, staff was really courteous, even though we arrived at midnight. Apartments were beeeeeautiful and I loved it. Thank you! October 29, 2013
Rated 5.0 out of 5.0 by An absolutely enjoyable stay. At one time I vowed to stay away from Holiday Inn. I had made an online booking and typed a wrong date for arrival. I immediately saw the error and called Holiday Inn within five minutes to explain the error. The response was "tough stuff". Or words to that effect and I had to eat three nights of cost because the person said that was my fault. This hotel has been a real pleasure and has exonerated Holiday Inn in my eyes. The front desk were extremely helpful. The morning breakfast was hot, fresh and well presented in a pleasant environment. There is also a great little gym with current treadmills and nautilus plus a pool as a bonus . The hotel is a bit far from the downtown core but there are a number of good restaurants nearby. Long story short; this will be my hotel of choice for the future in Ottawa. October 27, 2013
Rated 3.0 out of 5.0 by Comfortable Stay Overall experince was average to good. But needs some improvement in guest services. Hotel is little far from the downtown but thats what you will get when your are paying $30 less. Room was clean and well maintained. Breakfast has limited options & pool was small. One thing I want to mention which requires serious consideration is the amount of toiletaries. I stayed there for two night , with my wife and our little son. Only one soap was provided in the bathroom even not refilled in the second day. There was no shower gel even. No refilling was done in the coffe tray. Even after asking the service lady for 2 coffee refill, she provided one. One can understand cost cutting but not on these grounds atleast. October 17, 2013
Rated 5.0 out of 5.0 by Great place I enjoyed staying at this facility, the bed was comfortable, the room was clean and very quiet. I recommend a mini fridge and more sugars not everyone uses just one sugar in their coffee. I did appreciate the friendly staff. Keep up the great job! October 7, 2013
Rated 4.0 out of 5.0 by Some staff are better than others! This is my favourite location in Ottawa, and most staff are welcoming and thoughtful. Some others . . . not so much! The construction getting in and out of the property is troublesome, and I will be thrilled when it all comes to an end. Would like to see some financial break in rates while the construction continues. Overall, the location is perfect for my appointments when in town, but the construction really hampers the ease and access of the property. October 6, 2013
Rated 5.0 out of 5.0 by Nice Stay I enjoyed this Holiday Inn Express. Ultra Clean and Quiet. Only 2 slight improvements, the TV was hard mounted to the wall and could not be turned to make viewing easier from the couch. Had to ask for more than 2 sets of towels. Hot tub and pool area are beautiful. Ample parking, nicely appointed room. October 1, 2013
Rated 5.0 out of 5.0 by Great service, very confortable beds Were greeted in a very helpful and friendly way. Asked about any special requests. Had a great sleep in very comfortable beds. Coffee at breakfast was very good. Choices for breakfast OK - could use more fruit. Location gives good access to west end Ottawa just off the 416 September 30, 2013
Rated 4.0 out of 5.0 by Excellent value - lovely property All excellent - except be sure if you want a bathroom with a door .... don't get the Jacuzzi bathroom. One wall completely open from bathroom into bedroom. Otherwise everything was terrific. Excellent decor. September 28, 2013
Rated 4.0 out of 5.0 by Lovely room only complaint I have is the lighting in the washroom is very poor. Dimmly lit, not condusive to makeup application. Come to think of it there are many lights in the room but not very bright. If not replacing the wall sconces in the washroom I would suggest makeup mirrors. September 21, 2013
Rated 2.0 out of 5.0 by Dead flies & dirty room Check in was a little slow I believe because the employee was new or in training. He wasn't really sure on what to do. Upon receiving our room key we proceeded to the room & found that it had not been cleaned, it was really pretty disgusting. Called the front desk & informed him that the room was dirty & was told to come back down for another room. The employee had to get help making another key. The second room was ok except for the dead flies around the window. The windows don't open so I don't really understand how the flies got in. I didn't think I got good value for the money & I probably should have asked for a free upgrade due to the dirty room. Next time in Ottawa I'll check out a different hotel. September 21, 2013
Rated 4.0 out of 5.0 by There is a big flaw in your hotel. Your hotel lacks four things. Lighting in the bathroom and switches to get light in the suite room , i.e. door to hall to bedroom. And the second lack of emenities are the electrical plugs availability. The third your qualitiy of pillows should be addressed. And lastly the cleanliness could have been better. Other than those suggestions my stay was very pleasant. There was a FireAlarm incident while I stayed there and we all felt the staff should have come out and explained the problem and then told us when it was time and clear to return. Thank you September 15, 2013
Rated 4.0 out of 5.0 by Stay at Holiday Inn-Nepean, Ottawa Very clean and close to all amenities. Very friendly and courteous staff. Great location. Management needs to work on lighting in the bathroom-very poor. That is the only negative of our stay. September 5, 2013
Rated 5.0 out of 5.0 by Nice place! Enjoyed my time here. Room was clean and comfortable. September 5, 2013
Rated 4.0 out of 5.0 by Excellent price and location Stayed at other HI's and were much more expensive. This one includes breakfast with the room price. Very convenient to the Trans Canada and Rideau Trail system. Went for a long jog to Kanata on the trails within the city. Excellent location. Highly recommended for parents with children in schools around Ottawa. Can easily get on/off the 417 at Moodie Drive, with NO congestion at all. September 4, 2013
Rated 5.0 out of 5.0 by Outstanding Service The check-in was flawless, and the service was outstanding when I had some special requests for computer assistance. Very special thanks to Peder, for his willingness to hep. Location is close to the 417, making business appointments easy to keep. I wish more locations were as accommodating! Breakfast choices were the only downside, but I'll still be back for future business trips. September 1, 2013
Rated 5.0 out of 5.0 by Exceeded Expectations Lovely large room and king size bed. Just what I needed after a long day moving my son into his new apartment. It was very close to the BayShore mall, a Tim Hortons and all the amenities. The staff were excellent. August 30, 2013
Rated 5.0 out of 5.0 by Much improved customer service. I have been staying at this hotel for at least 3 years now and up until now the room layouts have brought me back. The past few months have seen much improved customer service. Whatever the management has done has made a big difference to my overall experience. August 27, 2013
Rated 5.0 out of 5.0 by Never a problem! I have stayed at this hotel twice and is very well managed. The staff are all friendly and my room was perfect every day. August 25, 2013
Rated 5.0 out of 5.0 by Convenient location As always a decent place to stay. We were pleasantly upgraded to a suite which was great. The fire alarm went off at 6am which wasn't a pleasant wake up but something that happened. I would like to see fruit offered at breakfast time, and my only complaint about the rooms are the lighting in the bathrooms. Too dark! Need to change the lights or add another lighted mirror. The staff have always been pleasant as I have stayed at this location several times. Close to highway so easy access to the west end, downtown or the east end. August 24, 2013
Rated 3.0 out of 5.0 by staff was not helpful My family only stays at Holiday Inn. We had several issues with the staff and would like to have management contact me. August 21, 2013
Rated 5.0 out of 5.0 by Fantastic stay Room was spacious, clean and comfortable. Price was ecelllent value. Free parking is great to have. Stay here, you will not be disappointed. August 20, 2013
Rated 5.0 out of 5.0 by Great location This hotel is a great location for work. It is very clean and the staff are excellent. The rooms were done up before I could return from breakfast each day. I have switched from another local hotel to this one. August 19, 2013
Rated 5.0 out of 5.0 by Great Value and lovely surroundings Hotel is modern and well maintained. The room was spacious, with a very comfortable bed and lots of pillows, which I like to have when propped in bed watching TV or reading. We were very pleased with the complimentary breakfast, which was refreshed frequently and had hot and cold choices including fresh fruit, yogurt cereals eggs etc. It's good to stay at a nice hotel and have parking and breakfast included. August 16, 2013
Rated 5.0 out of 5.0 by Great stay! Will definitely stay here again. Friendly staff and fairly close to the airport. August 15, 2013
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