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Rated 4.4 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by Wow! What a gem. This hotel is one of the best in Ottawa. Great value for a family of four. Parking and breakfast included. You can't get that downtown. Clean rooms and an excellent staff. You can tell they are still new. April 30, 2013
Rated 3.0 out of 5.0 by Average Stay Good and clean place. It is OK to stay but not a special place. April 13, 2013
Rated 4.0 out of 5.0 by Overall good experience Except for a mix-up with another Priority customer at reception and the fact that the clerk answer the phone prior to serving a customer waiting at registration for some time this is a good business hotel in Ottawa. April 1, 2013
Rated 5.0 out of 5.0 by Great Service Staff were very friendly and helpful, room was clean and comfortable and my kids enjoyed the pool. Would like to have more fresh fruit offered at breakfast and muffins that were not in a plastic wrapper (didn't have that "fresh-baked appeal) but variety was otherwise good. March 28, 2013
Rated 2.0 out of 5.0 by Don't like Almost new, and someone clever bought doors without any soundproofind capabilitiy. From the hallway to your bed, you can hear people speaking, b-urt, f-art and probably breathing... They forgot about soundproofing requirements when they build the hotel. Breakfast, almost no choice and not enoug place to seat everyone. They again forgot something when designing the hotel. They even should not advertise breakfast when you cannont seat at a table to eat. For the price, look around at someplace else. March 21, 2013
Rated 5.0 out of 5.0 by Clean and comfortable We had an upgrade to a King Suite because of Priority Club Status. The room was clean and comfortable. Excellent customer service. Definitely will stay again! March 19, 2013
Rated 5.0 out of 5.0 by First time staying at the Nepean HIE I've stayed at HI/E's multiple times for regular business travel. Overall cleanliness was excellent. Check-in was a breeze - my room key was pre-assigned with a free upgrade to a King Suite. Elevator took a little longer to arrive compared to other HI/E's, but bearable. Bed was comfortable and the padded headrest was a nice touch. Breakfast had a good selection - unfortunately the pancake maker was malfunctioning and got fixed as I left. Checkout was easy with the invoice/receipt slipped under my door. I would definitely stay here again. March 19, 2013
Rated 4.0 out of 5.0 by Overall experience Great place to stay. Clean rooms and friendly staff. Good breakfast March 18, 2013
Rated 5.0 out of 5.0 by 2nd Stay and Love It I book the travel agent rate for this property in February and I had a lovely stay with my parents. I really like this hotel, I love it. I enjoy how clean it is, staff is so nice and friendly, Daniel & Lindsay. The breakfast options are lovely. The pool and hot tub is great. I stayed here March 8th for 2 nights again with my parents and had the 2 Queen Bed Suite with pull out sofa again, and enjoyed the stay so much. Lovely Hotel. Love the Travel agent rate, what a great place. Subway is across the street, other food options and also McDonalds at the corner or Moodie/Robertson road. Grocery store is next to the hotel. March 15, 2013
Rated 1.0 out of 5.0 by Kids rampaging My stay would have been enjoyable but for the noise of kids running down the hall between rooms after 10pm. I called to the front desk to complain about the noise, but the stomping feet persisted until 11:00. December 19, 2012
Rated 2.0 out of 5.0 by room king size bed the room was clean and the bed was comfortable however there was no toilet paper on the roll the cleaning staff came in before check outtime when our belongings were still there:( when i on-line booked ithought i was booking in kanata but was informed when i got there that i was i was booked at a different hotel in nepean which was farther away from the function we were attending. December 14, 2012
Rated 5.0 out of 5.0 by Great Night I travel a fair bit across Ontario and generally have trouble sleeping the first night of a hotel stay. The room was quiet, beautiful and well appointed. My sleep and stay were fantastic. Thank you. December 11, 2012
Rated 5.0 out of 5.0 by A very comfortable two week stay I tend to stay in IHG hotels; I must admit that I really enjoyed this particular hotel. You pull into an ample (and free) parking lot, and proceed to do your check-in with efficient, friendly staff in a nicely decorated lobby. Getting into your room, you see a comfortable bed, a nice big-screen TV with lots of channels, and get set up with a very fast wireless internet. Wanting to relax, you can go into the hot tub and pool - hardly anyone was using it while I was there (bonus!) Of course, there are times that you want a good workout. Although there are multiple machines, I focused on the 2 treadmills and the elliptical - all gym-quality. You also have a decent breakfast included with various grain-based foods (cereals, toast, bagels, etc.), juice, milk, and especially coffee. There are also one option of egg (scrambled or omelette) and meat (sausage, ham, or bacon) for those who like a hot breakfast. If I had one issue, it was that the meat and eggs, although changing on a daily basis, seems to rotate around a 3 or 4 day schedule. Since I was there for two weeks, I was getting a little tired of the repetition. However, you won't notice this if you are there for only a few days. All in all, a very satisfying stay, and I would come back to this hotel again. December 5, 2012
Rated 5.0 out of 5.0 by Excellent staff and service An incredible hotel - extremely clean, highly knowledgeable staff and simply a pleasure to stay there. I will be returning for future stays, and will highly recommend it to family and friends staying in the Ottawa area. December 4, 2012
Rated 5.0 out of 5.0 by Considerate staff We were visiting Ottawa from Northern Ontario for a medical appointment. Originally, we had been instructed to stay in Ottawa for a night after the procedure. However, the doctor recommended that we start our travel home the same day as the procedure. Despite finding this out well past check-out time, the hotel understood the extenuating circumstances and did not charge us for the second night, although that was what our original reservation was for. We were very appreciative of this. November 11, 2012
Rated 4.0 out of 5.0 by Enjoyable Stay No major problems at all. Easy check in. Close to where I was working. Comfortable room. A bit dirty - found garbage on floor and hair pin by bed. Vanity in bathroom was well worn. Otherwise no problems at all. November 8, 2012
Rated 5.0 out of 5.0 by Very nice property indeed We stayed here after the death of my Mother, and the staff were most kind to us. This particular hotel is new, clean and pleasant. It is a bit further from downtown and relevant business locations (for some) but it serves well. Despite the circumstances, we enjoyed our stay. I am a long-time Holiday Inn Express customer; brand loyalty means a lot to me. I have yet to stay at a Holiday Inn Express where any part of the experience was not completely positive. Their recipe is simple: cleanliness, friendly staff, comfortable accommodation and good value for money. October 28, 2012
Rated 5.0 out of 5.0 by Great Service Great customer service, very polite and helpful. the room I was given was more then expected. This is the 2nd time I have stayed there and will stay there in the future visits to Ottawa October 23, 2012
Rated 5.0 out of 5.0 by Good clean hotel I was pleased with my stay at this hotel and would not hesitate to use it services again. The one improvement could be more information on nearby eateries and their location. October 18, 2012
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