Rated 4.5 out of 5 by 88
Rated 4.0 out of 5.0 by NorthwoodsC Great room; crummy breakfast
I am a platinum member of Holiday Inn so have seen seen a lot of Holiday Inns. This hotel was very difficult to find. The map and directions I was given in my confirmation were not helpful. My GPS could not find the address. I guessed which was the right Holiday Inn in Ottawa and found myself on a back road about to go across a ferry and thought I was probably on the wrong track. I called the hotel and asked for an address I could put into my GPS that would help me find the hotel and was given one. When I got to the address it was a business and the Holiday Inn Express was nowhere to be seen. I called again and was told the hotel was behind the business. I then was able to find the hotel.
I was not given the 500 points for the stay.
The room at this hotel was the usual Holiday Inn quality which we depend on. But, and maybe this was a one-time thing, but the breakfast was not ready at 7:00 as promised (Saturday hours), the hot foods were not out, when the cinnamon rolls were served they were stone cold, there were no cartons of milk, in the refrig; there were two quart cartons of 2% milk. When I asked if they had skim I was told yes but it was in the back. Do you want some, I was asked. So, then he got it. This was not at all the kind of breakfast experience that I expect from Holiday Inn.
I would like to say maybe I would recommend the property; probably go elsewhere if you have a choice. Otherwise, be sure to get good directions before you try to drive there and hope they have someone else serving breakfast.
July 4, 2015
Rated 5.0 out of 5.0 by S. D. Great place to stay!
We enjoyed our stay very much! The staff was very helpful and friendly! The rooms were clean and nicely decorated.
July 3, 2015
Rated 4.0 out of 5.0 by Elmo63 Nice Hotel
Very nice, new, clean, nice rooms. Nice parking lot. Good location for our purposes. Close to Place d'Orleans.
June 30, 2015