Rated 4.6 out of 5 by 97
Rated 2.0 out of 5.0 by Sam&Molly Poor Sleep, Bad Service
I have stayed at many Holiday Inns across ontario, including the Ottawa airport. I have never felt the need to write a review before because the stay was as expected and pleasant. This stay was not. In my view when staying at a hotel, you are paying for a nice comfy place to sleep in between activities, unfortunately it was the good sleep part that was impossible during our last stay. When we arrived at hotel room looked nice and normal as usual, when we arrived back to hotel after winterlude activities it was 11 pm. We had booked a room with a pullout and a separate area for my son as he enjoys this. After pulling out the bed I saw it was very damaged to the point of not usable,the frame was bent and broken, it was also unmade with a large stain on mattress. As it was almost midnight and to late to ask to change rooms of have repairs done my son had to sleep in bed with me - we both had very poor sleep due to this.
I notified the front desk, by answering machine, the next morning. Around noon a repair man came to set up time to fix, he was pleasant and told me he knew it was broken but had not had time to fix.
When we arrived back at hotel late second night I called front desk because no towels were left while out. Instead of offering to bring up they told me to come down and get them as I must have left do not disturb sign on door, which I did not. The repair man had been in there during cleaning, not myself.
When getting son ready for bed night two saw bed was again unusable, this time the top portion would not go down all the way,leaving mattress on large slant with big gap in behind. Again it was to late to have someone come fix. Again had poor sleep, and no couch to sit on as well because bed would not even go back in now.
Upon check out told staff, and was told I should have informed them right away, making it my responsibility. I informed them it would have been to late to move or fix and was given a small discount off stay. I had come to expect much more from Holiday Inn then I received. Poor sleep and lack of space due to bed taking up whole t.v area wreaked trip, combined with poor service wreaked trip, was not even offered one free night or a credit for redo trip at some point. Was treated like somehow situation was my fault.
February 10, 2014
Rated 5.0 out of 5.0 by BourcierR Clean with pleasant and proffessional staff
Check in with was fast and efficient, place was clean and elevators in good order, room was clean and a nice layout. room comfort was excellent. nice breakfast and gathering area, check out was also fast.
February 3, 2014
Rated 5.0 out of 5.0 by Nunavut Girl Love, Love This Hotel.
I have stayed at this hotel several times and will continue too. The staff are great, very accommodating, helpful and friendly. The rooms are always clean, love the full breakfast and its location...
Would not stay anywhere else..
January 9, 2014
Rated 5.0 out of 5.0 by goober900 Bad Snow Day
As we were trying to check out after being their for 12 days a VERY grumpy snow plow guy informed my husband that he could not drive in the parking lot while he was there. We had to park in the middle of the parking lot and DRAG 2 luggage racks full of stuff through the snow into the middle. He wasn't even working in front of the doors. He continued to move very quickly back and forth, spinning his tires the whole time and moving around us. I did not feel this was required. We plow at home and we are not that aggressive. He made me feel like I had to keep an eye on him to stay safe. Everything else about this hotel is great from the staff that greet you to the people who keep everything clean.
December 23, 2013
Rated 5.0 out of 5.0 by ECDC Never fails to go beyond my expectations!
My recent stay at the Holiday Inn on Gibford in Ottawa was, again, a comfortable experience. The front desk staff go beyond expectation in friendliness and service.
The room itself is spotlessly clean and quiet.
Breakfast has much to offer including endless cups of coffee!!
Having stayed at this particular hotel a few times now (my son attends school in Ottawa) I feel it is my home away from home!
I highly recommend this hotel to my friends and even though it is not the closest hotel to the school, the staff, service and cleanliness keep me coming back.
December 18, 2013
Rated 5.0 out of 5.0 by Dany123 Nice stay
Stayed at this hotel just for one night, but will highly recommend this location!
Rooms are awesome !
Staff is great and courteous.
Will likely book at this hotel again next year !
December 11, 2013
Rated 5.0 out of 5.0 by SAKitty Excellent Hotel
The room is very spaces and clean. Have a fridge and microwave in the room (very unusal to have a microwave which is a bonus). The bed and pillows are very comforable. The hot breakfast are great. The front desk staff is very helpful and friendly. I would recommend this hotel to all travellers. 5+
December 11, 2013
Rated 5.0 out of 5.0 by Claude117 Best choice for business trip
I am often in Ottawa for meetings and business. This is a perfect location. Great service. Best ratio quality-price. Breakfast could be improved a bit with fresh products but this is OK as it is included with the room. One personal negative remark: I am surprised that there is absolutely no French signs in this hotel. You're one of the gateway of the National Capital. A lot of government employees using your hotel. Would be the manager, I would consider it seriously.
December 10, 2013