Rated 4.6 out of 5 by 85
Rated 5.0 out of 5.0 by Ladysmithguy First Class Hospitality
The minute we arrived, we were treated to friendly reception. We thought we might like an upgrade, but upon discussion with the front desk gentleman, we were given information and advice that served us well. The accommodation was everything he promised, and throughout our 2-day stay we were delighted with the number of times that various staff went out of their way to please us and make our stay enjoyable. We would definitely choose this hotel again and would highly recommend it to others.
June 4, 2014
Rated 5.0 out of 5.0 by Irmc Great banquet service
We stayed and attended a wedding held at one of the ballrooms of the hotel and we were really satisfied with the service at the banquent in terms of food and serve staff. The room we stayed in is also great. The only cons is that the pillows are small and we find it hard which caused some discomfort on the neck.
June 4, 2014
Rated 3.0 out of 5.0 No breakfast even paid $20 + redeem point for room charge for platinum member
No breakfast even paid $20 + redeem point for room charge for platinum member
June 2, 2014
Rated 5.0 out of 5.0 by mat1alice Staff make the stay
I stay at this Holiday Inn often, work related. The staff are amazing, they are so responsive to my requests. They are always pleasant, quick to answer questions, provide special requests.
The restaurant - good service, good food.
Pool and Equipment room adequate. I just wish there was somewhere outside to sit and read a book.....
June 1, 2014
Rated 5.0 out of 5.0 by WhaleC Excellent Stay, Too Short!
I had an excellent stay at this hotel. I only wish we could've stayed longer. The room was clean, spacious, comfortable, and quiet. Vanessa at the front desk was amazing at check-in. Michael at the front desk was very helpful when I was making my reservation. I would definitely stay here again!
May 22, 2014
Rated 5.0 out of 5.0 by trollprincess Best sleep ever
Bed so comfortable we had the best sleep ever in a hotel. Wi-fi was a strong and fast signal. Windows opened for fresh air. Our stay was quiet, clean, comfortable and good value. Food and service in the dining room and room service was outstanding. Very reasonable breakfast. Front Desk staff were attentive and friendly. Good on site gym and indoor pool. Close to the highway and across the street from a cinema, shopping, other dining options, grocery store, LCBO. We vacationed at the hotel for almost a week with our adult son and stayed in rooms 725 & 825. The rooms we booked were equipped with a king pillow top bed, sitting area with couch chair and ottoman, desk and flat screen TV. Separate large bathroom with Jacuzzi and shower stall. The room was also equipped with a microwave, fridge and coffee maker. Lovely family trip and we look forward to returning.
May 13, 2014
Rated 5.0 out of 5.0 by mjs2525 Business Stay
My stay was excellent the staff was terrific and the food in the Grille was awesome. thank you for a great overnight!
May 13, 2014
Rated 5.0 out of 5.0 by Good stay Very good service
I have stayed in this hotel for quite a few times now. In this current trip, I have arrived at he hotel at about 12.30pm which is ahead of the official check in time of 3pm. But this does not stop the front desk person from being very apologetic and very polite for not being able to offer a room because they were full the previous night. He promised to get one done very quickly. I got the room after a short wait at the lobby. Again the person was very polite and apologetic when he pass me the room key. He allso offer to give extra club point. Thank you.
May 11, 2014
Rated 5.0 out of 5.0 by RHA1969 Great Weekend
A great break from the everyday, the staff in the hotel, room service and the restaurant are all brilliant.
April 23, 2014
Rated 5.0 out of 5.0 by DennisG Great Restaurant amd Front Desk Staff
I've stayed here several times and this hotel is one of my favorite Holiday In Express Hotels in Canada or States. I left my computer tablet in the restaurant, the waitress had returned it to front desk and they had it available for me when I called back later in the day. A great hotel to stay at and great location next to the mall.
April 11, 2014
Rated 5.0 out of 5.0 by Fabs Great Service, very clean hotel
Love the Holiday Inn Kanata. We've stayed three times in the last five weeks for hockey tournaments and will keep returning for future tournaments. Suites are comfortable and fit our family of five very nicely. The service is great and the entire hotel is spotless, including the pool. Front desk service with Paul is always a pleasure. Thanks for a great stay!
April 3, 2014
Rated 3.0 out of 5.0 by Hockey coach No hot water
We stayed at the Holiday Inn suites in Kanata from Jan. 31 to Feb. 2 2014 for a hockey tournament . When we arrived the front desk was very helpful as we were between games and did not have a lot of time. On the second night of our stay the power went out and when we awoke the next morning the power was back on but there wasn't any hot water for showers and when I spoke to the front desk about it they couldn't answer when it was going to be working or what they were going to do about. I am a coach within a organization that uses between 1000 and 1500 rooms with the Holiday Inn corp. per hockey year and after this experience and the one that a couple of teams , including ourselves had at another Holiday Inn I have recommend that our organization not use Holiday Inns anymore.
February 16, 2014
Rated 5.0 out of 5.0 by Injoy444 Thank You
Front desk was wonderful. I was fortunate to be looked after by Mike and Kimberly and found both to be efficient, kind and supporting. If this was the only positives in my stay, it would have been more than enough.
February 15, 2014
Rated 5.0 out of 5.0 by Peter & Kathy Thanks for making our Xmas Holiday stay enjoyable
The room was great as were the breakfasts in the restaurant.
It was fun to be in the hotel with all the young people who were there for a hockey tournament. The staff did not seem to have any difficulty adjusting to the increased level of activity with the exception of one morning at breakfast when the restaurant staff seemed to be a bit confused probably as a result of the experienced staff members being off, Regardless, everyone seemed to be in a good mood during our entire stay.
Thanks to all the staff.
January 9, 2014
Rated 5.0 out of 5.0 by ExpatChic Convenient
I have stayed at this hotel for many months. Service is always excellent, and staff is always helpful. A little puzzled on what happened to the pay-per-view channels though. Also, the women's restroom in the gym area doesn't really provide anywhere to sit if you wanted to change clothes. Other than that, an excellent hotel.
January 8, 2014
Rated 5.0 out of 5.0 by pi_squared Absolutely more than 5 stars!
This hotel and the employees are truly the best I have ever seen in all of my travels and all the hotels I have ever stayed in. From the moment I checked in until my check out, every single person I have encountered has been nothing short of epitomizing the professionalism and courtesy one would expect. I feel welcomed as a family member whenever I walk through the doors, and always get a greeting every single time I exit the elevator and someone at the front desk isn't busy.
Your housekeeping and maintenance crews are top notch as well, I truly have not seen a single face that showed any type of emotion other than a positive attitude, and it definitely does rub off onto your guests.
The restaurant crew is the cream of the crop as well. I walk in and within 2 days the chefs already knew what I wanted to eat based on the time of day, and even made recommendations for little tweaks to an already stellar menu. The servers, managers, and the bartenders are the best of the best as well.
This is quite honestly the first time I have absolutely nothing negative to say about a hotel, and have zero recommendations for improvement. How can one improve upon perfection?
January 2, 2014
Rated 5.0 out of 5.0 by Aunties Like visiting the home of a best friend
The accommodation, amenities and especially the skilled staff made our stay a special experience. The restaurant catered to the taste buds of even our youngest diners. All the staff were so helpful and loads of fun!
December 13, 2013
Rated 3.0 out of 5.0 by froggerann SUPERIOR ROOM SURPRISE
Overall this hotel was very clean and nice. The desk staff were approachable and friendly. Great breakfast in the attached restaurant!
As for the price I found it outrageous, but soon realized it was hockey night! Over 200 for a double bed and pull out couch!!!.....if you want to stay at this hotel DO NOT pick a night that the Senators are in town!
I had booked this room for 3 adults. I was greatly disappointed that we received a executive room that contained a pull out bed for our 3rd adult!! Guess I made a huge mistake booking a superior room and not understanding what "Bed type cannot be guaranteed as it will be allocated upon arrival based on availability."
If I were to book this hotel again I would definitely be calling ahead to make sure I had an appropriate room for adults!
December 12, 2013
Rated 5.0 out of 5.0 by Matt135797531 Location, new rooms, great restaurants
There is no better location to stay when you don't have to go downtown Ottawa. Tons of great restaurants and shopping right at the doorstep, and great accessibility from the highway. Rooms are recently updated and the suites a great design. Restaurant is surprisingly affordable and of quality, though admitedly a bit slow sometimes serving bfast and other meals if you are a larger group.
December 9, 2013
Rated 4.0 out of 5.0 by MT1981 Great Staff
I am pleased with my stay at the Holiday Inn. Convenient location. Very helpful staff.
November 29, 2013
Rated 5.0 out of 5.0 by ExpatChic Long term stay
I have been staying (living?) in this hotel since July. The staff is exceptional and always bends over backward to fix any issues.
However, the housekeeping staff needs to honor the 'green' effort, and not replace the towels everyday. Do you replace your towels at home everyday?
November 27, 2013
Rated 5.0 out of 5.0 by bmac69 my stay
best as usual love this hotel the staff is the best
November 21, 2013
Rated 5.0 out of 5.0 by Powerrunner2013 Staff makes for a great experience
A bit pricy but overall a great place to relaxe and enjoy business travels away from home. I found the place to be well kept and the staff very friendly and helpful.
November 6, 2013
Rated 5.0 out of 5.0 by Rokr Fabulous!
Love every stay in this hotel! Breakfast at the Graffiti is awesome!
October 28, 2013
Rated 4.0 out of 5.0 by TBJ8 Great room service
Our stay was pleasant. Room service was very good & timing was perfection. I would recommend that the carpets need a good cleaning or replaced.Overall we were satisfied with our stay & our front desk greeter was very nice and humourous upon our arrival. Thank-you's
October 28, 2013
Rated 5.0 out of 5.0 by SamG4 Comfortable and Great Service
We were quite pleased with cleanliness and the overall atmosphere of our suite as well as the hotel. We made a request to check in early and check out later. Our requests were very well received and we were accommodated to suit our needs.
October 9, 2013
Rated 5.0 out of 5.0 by Reportcardchick Treated like royalty!
Great place. Excellent facilities. Felt like a princess!
October 5, 2013
Rated 5.0 out of 5.0 by moskito22 Great Business Location
Well located for my business meetings. Check-in and check-out was quick. Front desk staff very friendly and helpful.
Clean rooms and comfortable bed though I would have prefered a King bed.
Restaurant had great service and a very friendly staff.
September 27, 2013
Rated 4.0 out of 5.0 by Julia123 Affordable, clean, and great service!
I was pleasantly surprised upon arrival that the hotel was so nice. The service was great, and they moved me to a room away from the elevators so I could relax even more. The restaurant was so yummy. I would definitely recommend this to anyone looking in the area for accommodations.
September 27, 2013
Rated 4.0 out of 5.0 by Genee82 Stay for a wedding reception
Stayed here for a wedding reception. Can't say enough good things about how professional and courteous the staff was. The food for the reception was amazing. The room was quiet clean and comfortable on the highest floor in a corner. Our room faced the back road but you couldn't hear any traffic. If you are coming to this hotel for a visit you are close to public transit, restaurants, stores and a movie theatre.
September 25, 2013