Rated 4.1 out of 5 by 124
Rated 4.0 out of 5.0 by joe1981 great experience
Wife and I stayed 2 nights just to get away. Only spent 4.5 hours out of hotel. Very comfortable and excellent view out the front. Only complaint is with the pepsi vending machines, one on every floor and they were either empty, wouldnt take bills or ate my money. Hotel staff made it right with me, and there is an awesome pantry.
September 4, 2014
Rated 5.0 out of 5.0 by CraigR. Great hotels for families
Nice hotels with a great pool for families. Our suite was able to accommodate our family of four nicely.
September 4, 2014
Rated 5.0 out of 5.0 by Datenight13 Awesome Service
We stayed here for a date night and were upgraded to a King Suite. It was great. It was so quiet even though the hotel is pretty full. I think there was a wedding or party of some sort going on. We would recommend it to anyone.
September 3, 2014
Rated 2.0 out of 5.0 by UnclePhilVW AC
AC unit leaking in room. Mild attempt to look at it by limited maintenance staff individual. Maintenance individual was very nice but was unable to correct the leak. thus sleeping was limited with water leaking sounds all night, mildew wet room atmosphere, had to run ac due to extremely hot temperatures, and bathroom carpet wet due to leak. they did not offer to move into a dry non leaking room?
I did remind them of the leak when checking out and that is was not repaired and may be getting worse, they made no attempt or offer any assistance or reduced rate due to the poor experience. I did not feel I needed to ask for any under the situation, they should have offered on their own.
August 31, 2014
Rated 4.0 out of 5.0 by maddiejoe1 good bed
this holiday inn is close to the where i needed to be for work, making it handy and I was able to get something to eat without having to travel back out after getting to the room, after a long day, just ready to relax.
August 31, 2014
Rated 3.0 out of 5.0 by CKen2014 No breakfast of any kind included and high price.
I paid high dollar for the room. My credit card was charged twenty dollars more than my bill and there was no kind of breakfast amenities. I stay at other hotels with that price and get a full breakfast. The rooms were nice, but bathroom plugin did not work and there were no outlets near the mirror outside of the bathroom. With two people getting ready that doesn't work. The shower seemed partially clean. I loved the pillows though. I stayed at a hotel in Denver and it was great with a full breakfast and a lower price. One night of stay with no other amenities, definitely way to high. They had a bar and grill attached to the restaurant, but you had to pay even more to get breakfast. Look somewhere else first. If you have to stay here, the rooms are nice otherwise, but better have the money.
August 31, 2014
Rated 5.0 out of 5.0 Great stay
Excellent facilities, great staff, and great rooms.
August 28, 2014
Rated 5.0 out of 5.0 by 1kathryn2 Great Family Vacation
This is a great secret in the Kansas City area. The location is central to all in Overland Park. Easy access to the Interstate systems also.
Beautiful hotel. I would stay here again.
Great outdoor pool also. I nice change from being in a hotel surrounded by enclosed walls and the smell of chemicals.
Staff is great too.
August 21, 2014
Rated 5.0 out of 5.0 by P@ms Highly recommend
friendly staff, clean, well-kept room, good restaurant/bar attached, easy to get to, right off interstate
August 20, 2014
Rated 5.0 out of 5.0 by TRL2 Great Location
Staff always friendly and willing to go the extra step. Recently updated interior looks great. Restaurant and bar on property.
August 19, 2014
Rated 5.0 out of 5.0 by mmergen Excellent friendliness by night front desk staff
Melissa was a real peach for offering an early riser with a fresh cup of coffee
August 19, 2014
Rated 4.0 out of 5.0 by trebortaews Comfortable bed and great service.
Everything was great other than the breakfast. Had bought the package where get two discount vouchers for breakfast. Went to the restaurant the next morning ... had to wait for 15 to 20 minutes to be seated ... another 15 to 20 minutes to be acknowledged by a server/waiter ... ordered coffee ... waited another 15 to 20 minutes ... finally brought an empty cup with no coffee ... waited another 15 to 20 minutes for the coffee ... never showed up so left ... went across the street to Perkins. The desk clerk did discount the room the morning we left to compensate for our experience with the breakfast.
August 18, 2014
Rated 5.0 out of 5.0 by Tizzaroo Great Stay in Kansas City
Stayed at the Overland Park hotel for 4 nights. Staff was great, room was huge (stay in the tower portion!) and very nice. Easy access location to the interstate/highway.
August 17, 2014
Rated 5.0 out of 5.0 by JDean Very new and clean
Loved the pool area, it was kept very clean, lobby area was clean, room was very nice, I would stay here again
August 14, 2014
Rated 3.0 out of 5.0 by DLS79 Clean but hot tub closed too early
The room was clean and the bed comfortable. Good location The hot tub closed at 10:00 pm, even on Saturday night. It would be nice to have it open later.
August 13, 2014
Rated 4.0 out of 5.0 by Ryan_ws26 Decent hotel, would stay again
I thought the hotel was pretty good, I initially went to a holiday inn that was closed because it showed up on my map search. I suggest that you try and remove it. Like I said hotel was pretty good and I would stay there again.
The next night I stayed at the HI in Joplin, MO and that was one of the worst hotels I have ever stayed at. I'm sure it is a different owner but it was really bad.
August 8, 2014
Rated 4.0 out of 5.0 by hckychik248 Nice comfortable and clean
Very clean, and comfortable. Helpful staff. Bummed about not having free continental breakfast.....i honestly live for a bowl of cereal in the morning. lol. Restaurant had great pizza!
August 6, 2014
Rated 4.0 out of 5.0 by Snookie64 Love the remodeling on hotel.
Would be nice to have a continental breakfast offered for guests. Saw many guests leaving to go get breakfast. Hotel is quiet and slept well.
August 3, 2014
Rated 5.0 out of 5.0 by allothernicknamesaretaken Holiday Inn Overland Park-West: Always consistently good
I've stayed at this hotel many times, starting years ago, even before I became a Priority Club / IHG Rewards Club member. Every time, staff have been courteous and attentive and the room is clean. The location has been convenient for my needs and I have enjoyed this particular hotel each stay. When taking the cost ($ and/or points) into consideration, it is an excellent value.
Three small things of which guests should be aware:
While there is a Green Mill restaurant attached to the hotel, it is only open for breakfast and dinner, NOT for lunch. So, you have to sort out alternate lunch options. Additionally, the only complete menus are located physically in the restaurant - the in-room menu and the website menus are far from complete and also list some things that are not available. Another possible point for improvement is partnering with an airport shuttle company or providing some recommendations on the hotel website. Prices do vary and hotel guests (myself included) are likely to be cost-conscious. For example, at the time of writing, getting to the hotel from MCI is $41 via Quicksilver shuttle and $54 via SuperShuttle, with other options being much more expensive. In the overall experience, these are three minor points, but they should be considered.
July 31, 2014
Rated 3.0 out of 5.0 by ru15 good location, noisy room, very small bathroom and shower
The location is excellent and the suite room was large and comfortable, room noise from room above was excessive. The bathroom was small. I was not recognized as a IHG member. The front desk was not as friendly as I am accustomed to being. On at least two occasions I called the front desk and no one ever answered the phone even after letting it ring over 30 rings. Not a terrible stay or anything but just not the level of service I am accustom to from Holiday Inn.
July 30, 2014
Rated 3.0 out of 5.0 by rdhr3502 Average
wasn't over the top, just ok. Bathroom very small, tub wouldn't drain. Restaurant didn't have very good hours, closed early not open late for room service. trying to remodel rooms so ok on that. outdoor pool nice!
July 29, 2014
Rated 5.0 out of 5.0 by MAustin88 Outstanding Staff and Room Quality
Stayed here just under 2 weeks for work and I was blown away by the outstanding service I received. Could not be more impressed with the front desk, house keeping and even attached restaurant staff (especially Stacey at the front desk, who really went above and beyond to handle every little concern I brought him). Prime example of this: One evening I left for twenty-thirty minutes to go run and happened to simply mention to Stacey on my way out that although my A/C was on full blast it still seemed a bit hot in my room. I heard him radio maintenance right away and long story short when I came back not even 30 minutes later, my entire A/C unit had been replaced!!! Turn around time like that is just unheard of at night in a hotel.
Another example is the attention to detail of the housekeeping staff. Every room comes with soft pillows and firm pillows. After staying there for two weeks they noticed that I was constantly using the firm pillows on a certain side of the bed and just began making the bed that way for me! I know this is such a small thing, but it really goes a long way in showing a customer how much you care.
Finally, I have to give a shout out to the restaurant employee at the Green Mill who tracked me down by reprinting my receipt and getting my name in order to work with hotel staff to rightfully return some work documents I had inadvertently left at the restaurant. He was truly a lifesaver.
Don't know what else to say except that when I need a hotel in this area, I'm not going to stay anywhere else.
July 25, 2014
Rated 4.0 out of 5.0 by sschill OP Holiday Inn
Decent accommodations for the price. Easy access to various highways.
July 23, 2014
Rated 3.0 out of 5.0 by ts, az Comfortable beds noisy air conditioning
The room was clean and beds comfortable, but the air conditioning unit was so loud when it kicked on and off that we couldn't sleep. I finally turned it on the fan only so it continuously ran but then the temperature wasn't so great. The Wi Fi was terribly slow. I asked about the deal with the breakfast included and the way it was explained was that I could add $12.00 to my bill and they would issue me a $10.00 discount with the restaurant there. Wow! What a deal!
July 22, 2014
Rated 5.0 out of 5.0 by RiveraRiveria We melted into this hotel like a Sunday afternoon
The people here are very nice. It has a great vibe that made us feel as though we made the right choice. You just never know sometimes despite reading reviews and this place delivered on it's promise. It's newly refurbished and up to date. I thought I should note that I needed a new battery for my remote and it was delivered within 5 minutes. We enjoyed the full service Green Mill restaurant for breakfast each day as well.
July 19, 2014
Rated 5.0 out of 5.0 by traveling_man comfortable bed and great room
The staff was very attentive and the room was wonderful.
The Internet was extremely slow, where it was not working after 5pm (or so slow it felt that way)
notified the front desk and they gave me a number to call. I would have expected them to make the calls and get someone to look at it.
July 16, 2014
Rated 1.0 out of 5.0 by Unhappy2014-2 Poor Showing
Review title says it all. Thermostadt didn't work, my request for repair was ignored and staff offered a worthless discount for my very poor experience.
July 14, 2014
Rated 5.0 out of 5.0 by MbopMbop Follow the Yellow Brick Road
Well, we didnt see any Tinmen or Flying monkeys but we did have a great stay. I'm telling my coworkers to come here when they are the area. The hotel is fresh & the staff was happy to help direct me around town. The restaraunt attached had a great menu and the bartender Anthoney was very accomadating. We thought the flavored water in the lobby was really nice and refreshing as well.
July 13, 2014
Rated 3.0 out of 5.0 by Suz2005 No complimentary breakfast
The hotel was great except for the fact that most Holiday Inns provide a complimentary breakfast - this one does not. For what would have cost us $60 in the hotel restaurant, we went down the street to Denny's and paid $25.
July 11, 2014
Rated 3.0 out of 5.0 by sxk1 Needs better sound proofing
Stayed in the Suites section, on the ground floor. The room above me had very noisy floorboards and a very squeaky bed - obviously needs some better sound proofing. You could hear people getting in and out of bed and walking around, and late at night it's enough noise to keep you awake.
Also, when I checked in, I was told there was not a room available for the first night (despite me having a "guaranteed" booking) and I was sent to a competitor's hotel about 20 miles away - on the opposite side of Kansas City. Yes, Holiday Inn did arrange this and pay for this, but this was not the expected conclusion to a 24hr+ journey, running on a complete lack of sleep, in the dark. Note this was a TWO WEEK stay for a near-platinum level customer... :(
(For what it's worth, the competitor's hotel I was booked into was AWFUL....but that's another story...)
The compensation for these problems? 1000 points. I've had 5x that (without asking, I should say) for less inconvenience in other IHG locations :(
June 30, 2014