Rated 4.0 out of 5 by 157
Rated 2.0 out of 5.0 by GeneB Disappointing for a Crowne Plaza
We chose the Crowne Plaza for a visit with family mainly because I needed one more stay by the end of the month to get a bucket of extra points. I've stayed in Crowne Plaza properties in the past and they have always been a cut above average.
The staff was friendly and professional upon arrival. No issues there; it's what is expected.
The hotel layout is a bit odd with strange placement of the elevators and some tight turns through the hallways and fire doors to get to the room. A bit funky, but not worthy of a knock-down.
The bar staff was superb. Attentive, knowledgeable, and always there as your drink was running dry. Definitely the high point of our stay.
The major issue, and why I knocked the rating down to only 2 stars, was the room -- the bed specifically. It was a Sleep Number bed, but it was non-functional. We both had trouble sleeping and arose with backaches. The principal reason for staying in a hotel is to get a decent night's sleep, and that need was not met.
I mentioned the bed to the desk clerk upon checkout. She seemed a bit dismissive of the matter, though she was a bit harried with a large group that was staying at the hotel. However about 10 minutes after leaving, she called me on my cell phone to apologize profusely for blowing me off initially. She apologized for the bed and said that she'd turn it over to the hotel manager to address the matter.
I didn't hear from the hotel manager by phone that day (as I expected) but did get an e-mail several days later, again apologizing for the bed and offering either a complimentary stay or some extra Priority Club points. Since I was not sure that I would be needing a room in the Kansas City area within the next year, I opted for the points. I still have not seen any points posted to my account.
June 4, 2013
Rated 5.0 out of 5.0 by rkgemes Love it!
Amazing hotel! Amazing staff. I was recognized as Priority Club member with goodies! I received my free breakfast coupons! The lounge was fabulous! The room clean and cold! The bed was the best thing ever! The night auditor was my favorite person in the entire hotel! He was so nice and chatty! I love the fact that he moved fast to get the kids off of my quiet floor before I could finish my sentence. The entire staff was fast to ensure that I was comfortable! Now that is service! I can keep going on and on about what an amazing experience I had at the property. I would stay there again. I love this hotel! Now this is a great hotel that guests love (at least me anyway)!
May 23, 2013
Rated 5.0 out of 5.0 by Crabster FIRST CLASS GUEST SERVICE
Every time I have overnight Business in Overland Park, Kansas I stay at the Crown Plaza. It's like my home away from home, the Staff is friendly, out going & very accommodating.
May 16, 2013
Rated 5.0 out of 5.0 by Mustang51 Exceptional facility....staff offers super service
Very nice hotel; an exceptionally clean facility that is conveniently located and offers free parking. The employees at this hotel are the Best!
May 16, 2013
Rated 4.0 out of 5.0 by CLMTMM Great Service
Anything we needed they provided. Very friendly and helpful. The breakfast buffet and the bar were both excellent.
May 3, 2013
Rated 5.0 out of 5.0 by montgomery very accomadating staff
I stay in a lot of hotels in KS MO area and this hotel is by far the best value for the ammenities and postive approach by the staff.
April 18, 2013
Rated 3.0 out of 5.0 by DickyDoo Surprised by the outdated-ness
Just a few hours after checking in, my wife noticed water leaking from the room above us into our bathroom. The maintenance staff was quick to respond which is a plus. The room was outdated with stains on the carpet, a CRT tv, and the walls and jambs in disrepair. We expected a higher level of hotel when choosing a Crown.
The bed was great. I wished to have taken it with me.
April 14, 2013
Rated 5.0 out of 5.0 by Man48 Total Satisfaction
Very professional and friendly Personal. I had a very satisfying stay in a comfortable, very clean room and would stay there again and again.
April 10, 2013
Rated 4.0 out of 5.0 by HokieJAM Interesting and Enjoyable Stay
We booked the Crowne Plaza(based on location - close to Lakeview Retirement Village) for a family reunion/90th birthday party for my Dad. Something was always going wrong - 2 hour wait for dinner, ordered a fridge for the room - got a bed, etc. However, the staff was the friendliest and most accommodating of any place we've ever stayed! The dinner that was late was taken care of by the chef. The bed was swapped for the fridge in a matter of minutes. In the evenings we were provided a salon with a TV so we could watch the b'ball tournaments (Big XII & Pac 12). We were also given a special "family rate." The kids loved the pool and hot tub. We had a great time. Thank you to the staff!
March 23, 2013
Rated 5.0 out of 5.0 by truknjohn Great Experience
I really appreciate the attention I get at the Crown. As a Platinum member and a repeat customer I am not only expected but treated like Family when I get there. From the GM to the Maintenence staff every one is there to make my stay the best. I could stay somewhere else but i go out of my way to stay at this Crown Plaza.
March 23, 2013
Rated 5.0 out of 5.0 by shawnsgirl My home away from home
I stay at this hotel for a week, once a month for work. The staff is AWESOME!!!!!!
March 23, 2013
Rated 2.0 out of 5.0 by Bano Not quite up to Crowne Plaza standards
I travel on a regular basis around the country and try to stay exclusively at IHG/Priority Club hotels. That being said, Intercontinental and Crowne Plaza are the highest on the list of brands in terms of amenities and overall niceties. However, I found this Crowne Plaza to be an anomaly... Our room, which was a suite, was shaped like they had taken an old storage room and turned it into a bedroom. The shape and feel of the room as a whole was very odd. But that's really no big deal... the irritants were that the Sleep Number bed did not work which meant you had to sleep on it at the highest setting=stiff as a rock! And the bathroom had little tiny ants that would show up from time to time on the sink counter. There was also a smell in the room that kind of smelled like mildew, or that something was/or had been soaked at some point.
The hotel staff was second to none; especially the dining area! They were absolutely phenomenal and the food was great. From my experience though, I would not brand this hotel a Crowne Plaza... I would brand it a Holiday Inn at best.
March 22, 2013
Rated 5.0 out of 5.0 by steved1953 Overall Service
My overall experience was great. The desk individuals Lisa and Glen always give me excellent service.
March 22, 2013
Rated 4.0 out of 5.0 by shannoncc Pleasant stay
Rooms and property were very clean, looks like they were updated fairly recently. Staff was very friendly and helpful at check in. For this stay I checked in late in the evening and left early in the morning so I didn't get to experience the restaurant or other amenities.
March 11, 2013
Rated 5.0 out of 5.0 by dbmonri Friendly Staff and Fantastic night sleep
Highly enjoyed my time at Crowne Plaza. Staff was extremely curteous and welcoming. My room was comfortable, clean, and warm. I will definitely be back the next time I visit the Kansas City area.
March 9, 2013
Rated 5.0 out of 5.0 by Tom1234 Above and Beyond
I had a fantastic experience at the Crown Plaza in Kansas City, Overland Park. It was the second week in a row that I stayed at the hotel while on business in Lenexa. During my stay, all the hotel's staff went out of their way to be friendly and helpful, greeting me with a smile every morning and upon my return, helping make me feel at home my entire visit. One pleasant experience stood out in particular, and I would like to recognize Lisa, a front desk Guest Service Representative, for her outstanding service that went above and beyond what I expected. It happened one morning when I was holding an important conference call in my room. Right before the conference call started (that I was initiating and chairing), cell phone service in the area experienced a major outage. I had people dialing in from multiple sites around the country and could not afford to postpone my meeting. I was unaware the outage had occurred and had begun wandering the hotel looking for a better cell, when Lisa noticed my predicament and offered to help. First, she directed me to the hotel phones but soon realized that option would not suffice. With no hesitation, Lisa took out her personal cell phone and offered to let me use it to set up my call. She had no problem letting me take it back to my room where my laptop and documents were located. I was able to hold my call without further problems and can easily say that Lisa "saved the day". When I spoke to Jerry, the General Manager, he was very pleased with Lisa's effort, indicating that customer service comes first at the Crown Plaza in Overland. I will gladly stay there again, and have a new appreciation of Crown Plaza Hotels. Well done Lisa, and well done to all the staff at the Crown Plaza at Overland Park.
Warmest Regards and Appreciation,
Tom - A very satisfied guest.
March 3, 2013
Rated 5.0 out of 5.0 by HDJoe Customer Service Great
We were here for a meeting and the snow storm hit. Staff stepped up and did the best they could to make sure we were all comfortable.
February 27, 2013
Rated 3.0 out of 5.0 by Tammy33 Was woke up at 5:22
Usually the front desk is very accomodating to my needs as I am a light sleeper and always request a room facing the pool area as it seems to be the most quiet.
I was actually given a room on the 4th floor facing the restaurant area and was awaken at 5:22 a.m. by the kitchen staff clanking and clinking chafing racks to get the continental breakfast ready for the guest. Needless to say, I was unimpressed! I need a good nights sleep as I have a 3 hour road trip back home and after sitting in meetings all day, that already makes for a tired day, then to add a less amount of sleep to it was disappointing to say the least.
I will return Feb 28th for another business meeting and hope I am accomodated in my "usual" room.
February 13, 2013
Rated 5.0 out of 5.0 by Mustang51 Convenient location, excellent service
Very nice hotel....extremely clean rooms....excellent service!!
February 8, 2013
Rated 4.0 out of 5.0 by GSSLF Older facility
good location, recent upgrades but still an older property and the central court and swimming pool do not lend to a good air quality in the facility and I am sensitive such.
February 2, 2013
Rated 5.0 out of 5.0 by BradandNancy Kansas stay
All positive things about this hotel, location was good, close to shops and major road (I35), bar had good meals for the nights we didn't feel like wondering down the road to one of the many other restaurants .. Will stay here again.
January 5, 2013
Rated 4.0 out of 5.0 by ProfessorDoug Overnight in Overland
This is an above average Crowne Plaza. Staff attitude is way up and their positive attitude makes staying here a pleasant experience. I arrived very late at night and was greeted warmly and well accommodated. We held a meeting the next day. The meeting room and food and beverage service was very nicely done and above the usual mediocre level I experience at most meeting hotels.
December 15, 2012
Rated 5.0 out of 5.0 by Jeff47 Staff here is great...beautiful atrium.
Friendly staff....very clean hotel. An exceptional facility...great value overall.
December 1, 2012
Rated 5.0 out of 5.0 by Gailee Wonderful Stay
I recently stayed at the Crowne Plaza Kansas City-Overland Park and had a wonderful experience. I was in the area to do some Christmas shopping and the Oak Park Mall is just down the block from the hotel - it was perfect.
The staff went out of their way to accommodate us and all were very friendly and responsive.
The hotel is beautiful.
November 28, 2012
Rated 5.0 out of 5.0 by RayRay22 NO FLAT SCREEN TV!!!
All rooms now a days should have flat screens, and that is not okay to have old out dated TV in great looking hotel...#UPGRADE
November 20, 2012
Rated 2.0 out of 5.0 by Soccermommy Room needed work.
Our room was a disappointment. This hotel needs updating.
November 16, 2012
Rated 5.0 out of 5.0 by MaxPowers FANTASTIC
loved staying here. will definitely be staying in again .
November 16, 2012
Rated 5.0 out of 5.0 by Pam2725 WE ENJOYED OUR STAY
We were very happy with our stay at this hotel. Nice room, nice breakfast buffet, nice pool and hot tub and pleasant staff. What else could anyone want. We would highly recommend it to anyone.
October 31, 2012
Rated 5.0 out of 5.0 by Lindsay Wonderful stay- beautiful renovation
I stayed at the Crowne Plaza Overland Park in October 2012. The hotel has been recently renovated and very beautiful. Service was fantastic! A special thank you to Marcus, who upgraded my room and made my stay 10 times better. Thank you!!
October 20, 2012