Rated 4.2 out of 5 by 219
Rated 1.0 out of 5.0 by JDS68 Dirty Room
I was very disappointed with this stay. The room was very dirty (especially the bed). There sheets and pillow cases had stains and there were also long black hairs and lint in the sheets. I contacted the front desk and they apologized for the problems and did bring up some replacement sheets. However, I had to put them on the bed myself. This is really unacceptable. And...they didn't fit the bed as the top sheet was too small. I ended up checking out a day early - only stayed 1 night instead of 2 based primarily on these issues. When I visited the front desk, my credit card had already been charged for 1 night and the bill had already been closed out. I expressed my disappointment with my stay and the lady at the front desk asked what would make me feel better about my stay and I said a minimum of 5000 points - really should have had the entire stay refunded to my credit card. She assured me that she would make sure that the 5000 points would be added to my points balance. To date, I still haven't received my points. I called again a couple few ago to check on the status, but still no points. It has now been 13 days since my stay and I have waited long enough. I held off on writing this review in hopes that the points would be credited to my account, but they haven't been.
First and foremost, make sure your rooms are clean. And...if they are not, make it right. So far, neither of these things have happened. I have been a Priority Club member for many years and really expect and deserve better results.
October 11, 2015
Rated 4.0 out of 5.0 by KS Travel Chick Disappointed in a few things
Found hair in bathroom floor and just looked a little to dirty for me. Front desk staff never at the front desk.
October 5, 2015
Rated 5.0 out of 5.0 by Linn24 Relaxing Stay
Check in was simple and the front desk staff was nice and friendly. We were at a marching competition and came in very late - the beds were very comfortable with plenty of pillows and room temp stayed consistent. The bathroom had a little night light, which I really liked and appreciated. Hotel was very clean and smelled nice.
September 30, 2015