Rated 4.4 out of 5 by 151
Rated 1.0 out of 5.0 by Long Journey This Location gives Holiday Inn Express a horrible reputation
Bottom Line, DO NOT STAY AT THIS LOCATION.
This particular property gives the Holiday Inn Express brand a horrible name. My family and I were traveling through on our way home from military training that I had been participating in out in Arizona for two months. When we arrived, the entrance lobby floor was sticky and the carpet's were in dire need of being swept. The male employee manning the front desk appeared either ambivilant about his job or he had just woken up from a nap because it took much longer than necessary to check us in.
Throughout the first and floor which we stayed, carpet from stained and in need of being swept. Inside the room, it appeared that carpet had been laid hapharzardly over uneven wood or concrete. You could feel severe dips in the carpet as you walked over it. The room also looked to have recently been converted from a two queen bed room into a one king bed room so holes were noticeable in the wall from where fixtures and pictures used to hang.
Inside the bathroom, lighting was too low. The tub had been poorly repaired from what looked like a crack in the side. Someone must have gone to the local Wal Mart instead of hiring a professional because the putty to fix the crack was lumpy, uneven, and the wrong color.
The next morning, we got up and proceeded downstairs to eat breakfast. Horrible idea. The front entrance area was still in horrible condition and the younger female employee at the front desk was more interested in texting on her phone than assisting guests. Inside the breakfast area, tables were sticky and not cleaned, none of the food items had been restocked, the fruit available was moldy and the female attendant who was suppose to be managing that area was sitting down eating while watching a movie on the television that was not appropriate for anyone under the age of 17.
We managed to obtain some yogurt and orange juice but everything else was either not restocked or unedible due to poor cooking preparation. I understand it is an included breakfast and not five star quality, but have some respect for what you put out.
Other than the bed being halfway comfortable and the location right off the highway, this particular hotel is awful. Choose more wisely than I did and find a hotel that can meet basic standards of living.
December 18, 2014
Rated 5.0 out of 5.0 by Andyscott76 nice place
nice hotel breakfast needs to have bacon instead of just turkey sausage, and needs to start earlier. I really perfer very firm pillows but they are probably great for most people. extremely easy access to hwy169 and a great staff. would recommend!
December 16, 2014
Rated 1.0 out of 5.0 by teamhero1 I don't recommend
The room smelled VERY bad. Bed was not comfortable at all, barely slept. The breakfast area was so small....I couldn't believe it. The whole interior of the entire place needed updated. I always stay at Holiday Inn hotels for business and pleasure. This is the worst Holiday Inn I have ever seen PERIOD.
December 16, 2014