Rated 4.2 out of 5 by 43
Rated 5.0 out of 5.0 by bjdc Great service and knowledgeable staff
great place to take refuge from the snow storm, very clean room with comfortable bed, great staff
February 3, 2014
Rated 2.0 out of 5.0 by KFoth Nice room - ignorant staff
Room was nice, slept well but front desk staff was ignorant.
January 10, 2014
Rated 2.0 out of 5.0 by KFoth Memorable, yes - but not for room or comfort
Booked this room on-line for my son who was returning to college after the winter break. He was breaking an eighteen hour drive into two days and the first leg was just over 12 hours. I included information within the on-line reservation that this was for my son (over 21 etc...) and expected that he would only need to use his credit card for incidentals (have done this many times across the IHG family of hotels). When he tried to check in, he was told there was no credit card information on file. He contacted me and I tried to work the issue out with the front desk clerk. She wanted to Fax me some paperwork to sign and fax back to her (who still uses a fax machine?). I asked if she could send it to me as a pdf file and she said no, I asked if I could e-mail her information and again received a response of no . Finally asked to talk to the manager or have the manager call me and she said she would do it. After a few more minutes I was told to scan both sides of my card along with my signature and to email it to the manager. Sorry, not going to happen due to concerns over credit card fraud. Finally, had son put room charge on his debit card (after transferring money into his account). \
Room was good and comfortable, he said. Breakfast was nice and hot and filling. Staff and how they handled centralized billing was dismal.
Oh yeah, I am a Priority Gold Member only a few nights short of Platinum status. So I've been there and done that before.
January 8, 2014
Rated 4.0 out of 5.0 by TalkRadioGuy Friendly & Helpful Staff
Used as a stopover to break up a long drive and was glad we did. It was an overall good experience. Nice location and very helpful staff.
November 24, 2013
Rated 3.0 out of 5.0 by CFL76 Nice looking room
The only drawback was the bed. Otherwise the room was perfect. The king bed was hard and lumpy and we did not sleep well. This was an accessible room and all the other features were fine.
November 24, 2013
Rated 5.0 out of 5.0 by ih8jelly My Favorite
This is one of my favorite Holiday Inn's I stay at. Staff is super friendly and will go out of the way to make you feel right at home. By the end of the 2nd night they all new my name. Its really close to a lot of restaurants, grocery stores, and shopping. Plus they have free pizza on Tuesday nights as a way to say think you.
November 15, 2013
Rated 5.0 out of 5.0 by angela1 great staff and convience
My stay was wonderful. The staff was great. I will visit again and use holiday inn Exprss in other area.
November 9, 2013
Rated 5.0 out of 5.0 by MarkMSJ4 Great Place & Friendly Staff
My family and I visited this property when we went to the Talladega race in mid-October. When arriving the front desk staff was very friendly and helpful. The General Manager was great to work with as well. They were very accommodating throughout the weekend. The room we stayed in was very nice and spacious.
We would definitely stay here again.
November 4, 2013