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Rated 4.8 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Loved the view from the moment we arrived Vijay made us feel as if we were the most important guests there. He greeted us each and every time we came and left during his shift. We arrived Christmas Day and he telephoned some local restaurants to see what our dinner choices would be. We were also told we had been upgraded to an ocean view room which couldn't have made me happier. Derek was also very helpful and friendly. The breakfast buffet was very nice and the service very good. Seemed as if they were constantly replenishing the items so that it looked as if nothing was ever taken :) Our stay was very nice. I would totally recommend this motel to my friends and family if they were visiting the area. It was close to the airports and an easy drive into San Francisco January 4, 2014
Rated 5.0 out of 5.0 by Return Often This was my fifth time staying at this Holiday Inn Express over the Christmas days and it was outstanding. The facility is spotlessly clean, well maintained, and conveniently located. Staff is gracious and helpful. I have stayed at Holiday Inn Express facilities all over the country and this one is always at the top of the list. It has been consistently excellent since my first stay there. I had difficulty booking this time because using the internet kept indicating that no rooms were available on my selected dates. I actually had booked another facility based on this information, but had someone who lives in Pacifica actually go to the hotel and they were able to book my reservation with no problem. This does not reflect well on Holiday Inn's national reservation operation, but does not reflect badly on the facility itself. When in the Pacifica area needing a hotel, I will always use this one and have already booked for December, 2014! January 2, 2014
Rated 5.0 out of 5.0 by First Choice in Pacifica This was my fifth Christmas weekend staying at this Holiday Inn Express and from year to year the outstanding excellence has not wavered. I have stayed in Holiday Inns across the country and this one is by far the most outstanding. I already have my reservations for the same time in 2014! December 31, 2013
Rated 5.0 out of 5.0 by Staff and Service The Pacifica HI staff were and always have been extremely courteous and concerned as to any needs of their guests. The housekeeping staff are always friendly, pleasant and accommodating. This is the only hotel that my allergies are not effected. The staff is EXTREMELY thorough in their housekeeping -- even dusting in those high areas that frequently go unnoticed December 31, 2013
Rated 5.0 out of 5.0 by Perfect location I think the value of this hotel is wonderful. I arrived at night, left in the dark the next morning and returned in the evening so did not see anything in daylight but could tell it would be fantastic. The staff was also very helpful and polite, I would stay again in a heart beat!! December 23, 2013
Rated 4.0 out of 5.0 by excellent hotel The hotel when you walk in is so clean and updated. The room and view was gorgeous. The bed was a little hard and lumpy but the overall experience was great. November 27, 2013
Rated 5.0 out of 5.0 by Great location and staff!! Location itself is a beauty. Hearing the sounds of the waves, waking up to the misty view of the ocean and overall the convenience of being able to go down for a stroll or even having dinner down at Nicks. Staff is very personable, prompt and polite. There was an error made through booking on my reservations and fortunately Vijay assisted me the best he could in making sure I had a room even though I was told it was booked. Thanks Vijay! Rachel on the other hand is just an amazing person, may even be the reason I continue to make reservations at this hotel. I mean, who wouldn't want to stay at a place that always makes you feel welcomed?! Rachel is very accommodating, not too many other establishments with courteous employees. Thanks for making my stay comfortable and pleasant, look forward to next time! November 24, 2013
Rated 5.0 out of 5.0 by Among the very best. I have stayed at hundreds of Holiday Inn Expresses. This is one of the best in the country. Congratulations to the General Manager and entire staff. November 17, 2013
Rated 5.0 out of 5.0 by One issue...but handled professionally. Excellent customer service. Upon arrival everything went smoothly, with a warm welcome and a happy anniversary wish from Derek at the front desk. Derek at the front desk was very professional and handled our small issue immediately with care. I couldn't ask for more and am very pleased with this person, location and company. I will definitely see more of you in the future! November 14, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Our family just stayed in that magnificent hotel for a week. The staff was just out this world nice. The location was great because it is literally in South SF, so less than 15-min drive to Downtown (e.g. Fisherman's Wharf) through highways/freeways that remain fluid all the time.The area is peaceful and beaches are right around the corner. Shopping/groceries is not far either (2 traffic lights). The place was cleaned impeccable. I love the colors and the design. Free breakfast in the morning. Free snacks throughout the day... and those free chocolate chip cookies in the evening are just what you need before you hit the sack. I really thank the staff for making our stay flawless. I have other big name hotel memberships, but this Holiday Inn surpassed them. We will definitely go back. November 5, 2013
Rated 4.0 out of 5.0 by good choice Clean hotel and rooms, bright rooms (which is not common), nice to have tea/coffee in the afternoon (and cookies), poor signal of wifi (often switching off from mobile). It would be good to have bigger variaty of breakfast (but what is there is standard for Ho.Inn.Ex.). November 4, 2013
Rated 5.0 out of 5.0 by Great location and customer service We thoroughly enjoyed our stay in Pacifica. The hotel is in a nice location on the beach with great trails, shops & restaurants in it's immediate location. Other restaurants, shops, trails & golf courses are a short drive on the PCH. We had a most relaxing stay after being in San Francisco the previous four days. It was a great way to end our trip. October 30, 2013
Rated 4.0 out of 5.0 by EXCELLENT CHOICE ! Excellent location. So grateful we stayed 15 minutes out of hustle and bustle of city. Caught BART into city only $3.00 parking fee. Awesome hike rt out front door . Room towels were a bit dirty but otherwise clean. Great breakfast choices. AM front desk clerk was somewhat curt but evening gentlemen were above and beyond nice.Highly rec. for families. Very nice breakfast with kind waitress. October 28, 2013
Rated 5.0 out of 5.0 by awesome room Great location and awesome veiws. Staff was very helpful. would recommend for vacation location. October 22, 2013
Rated 5.0 out of 5.0 by Nice place Yes, we enjoyed our 2 day stay at this hotel. It's an easy 20 minute drive from SFO, off peak hours. There are some lovely views here and a nice walking trail that compliments any extra time at the hotel, should you be so inclined. The staff was friendly and helpful. The breakfast was plentiful and hot. However, there are only a couple restaurants nearby, but, nicely, within walking distance. Loved "Grape in the Fog" as a trendy but friendly wine and light appetizer establishment. I would stay at this hotel again without hesitation. October 18, 2013
Rated 5.0 out of 5.0 by Great stay at the Pacifica Holiday Inn Express! went for a little weekend getaway and was very pleased with my stay. Looking forward to staying again! Pros: Clean Safe Beach Front Property Walking distance to restaraunts,coffee, etc Free Parking Very well furnished rooms and lobby area. Cons The breakfast couldve used an improvement. October 17, 2013
Rated 5.0 out of 5.0 by This is an excellent property with terrific service bravo! Loved the setting including views of the Pacific and a nearby park. Staff was very friendly and helpful. Room was great. It was hard to believe that SF was just over the hill. October 12, 2013
Rated 5.0 out of 5.0 by Buddy!!! I usually stay at this hotel every few months to conduct business in San Francisco. Each time I have been received as a valued guest. Apart from the location and convenience to the airport and the city, the hotel offers excellent service and amenities. Breakfast for me is usually a cup of coffee and perhaps a pastry. No matter the time I go down for breakfast, the items are all well stocked, area is clean and the breakfast hosts is always smiling. Only caveat is that Rachael has started calling me her buddy. Perhaps she remembers me from my frequent visits. It was charming the first couple of times but it has started to get irritating. I have noticed that she calls several guests "my buddy". I prefer that I am either referred by my first name or Mr. Jones or if she does not remember my last name to call me "Sir". Just something to bring to management's attention. Otherwise rest of the hotel staff including their housekeepers and maintenance are always pleasant and polite. October 8, 2013
Rated 5.0 out of 5.0 by Great location and facility Hotel was deceiving from the outside as it looked ordinary however it was suprisingly spacious, comfortable and provided very good facilities and service. Great view from our room and nice area to relax in. Had a great break and would definately return. October 5, 2013
Rated 5.0 out of 5.0 by Perfect mid-week choice For our short stay in the Bay Area, this was a great find. Wanted a quiet hotel away from the city with a quick ride into town for a meeting, and this fit our needs perfectly. The room was immaculate and quiet. Everything in the room worked perfectly -- wifi, TV, appliances. The front desk was friendly and very willing to help when we wanted to stay an extra day. Breakfast was tasty, and the view spectacular. Couldn't have been happier. We'd stay here for a vacation trip the next time! September 29, 2013
Rated 5.0 out of 5.0 by quite and comfortable; super location good to enjoy sea view and a pleasant dinner in the near restaurants September 27, 2013
Rated 5.0 out of 5.0 by Lovely stay This is probably the cleanest Holiday Inn we've stayed in over the past few years. The staff was very helpful on driving directions and letting us know what was available in the area. There is a nice beach adjacent to the facility and a great farmer's market was held the Thurs. we were there. We felt very safe in and around the premises. The hotel provides free underground parking and a fantastic breakfast, which was the best we had on 18 day trip to San Francisco, northern California coast and southern Oregon. The help kept the entire lobby and breakfast area spotless. The only thing we missed was a spa, because I was having lower back issues. September 10, 2013
Rated 4.0 out of 5.0 by Recycling We like Rockaway. The only problem is that there are no recycle bins available for customers at the Holiday Inn. The message they are sending about responsibility is wrong. Especially at a beach front location where garbage is irksome. September 6, 2013
Rated 5.0 out of 5.0 by Exceptional service We stayed a night recently on our way to UCSF Medical Center. Due to health issues, my wife had to use a wheelchair. We e-mailed the hotel the morning of our arrival to request a handicapped room. Those arrangements were in the system, but the bath/shower combo is too hard for my wife. Mr. Vijay was helping us check in and offered to upgrade us to a room with a shower for the night. We were so blessed by his kindness and compassion. We have stayed at this hotel before and now this will be the only place we stay in Pacifica. Its proximity to San Francisco and the BART system are just great. August 24, 2013
Rated 5.0 out of 5.0 by Awesome staff Really good experience. Vijay is awesome, very nice and very helpful. Fred is really really nice and cool, he himself cooked the very delicious breakfast on his own. Rachel on the other hand was okay, nice but could be better. August 20, 2013
Rated 5.0 out of 5.0 by Excellent amenities, atmosphere and location! From our last trip to SF we had stayed at a hotel right next door and thought it was a good experience. Three months later we came back and wanted to try out Holiday Inn and we got even more for our money: free breakfast (loved all the variety of choices!), still great beach view and access to hiking trails and beaches, loved the big fridge and wonder of wonder, microwave and plates and utensils in your own room! Everything was nice, bright and clean. Lots of friendly staff ... always smiling and available. Most importantly, the hallway and hotel DID NOT have that stuffy and smelly (old and run-down) odor like the hotel next door from our last visit. Overall, we had a great experience and would definitely come back again! August 19, 2013
Rated 5.0 out of 5.0 by Very nice room with lovely ocean view. We enjoyed our one-night stay at Holiday Inn Express Pacifica. The room was large and comfortable with a sofa, desk, mini-fridge, etc., as well as a nice view of the ocean and cliffs. There were also several restaurants and shops within walking distance. August 19, 2013
Rated 5.0 out of 5.0 by A gem of a hotel Arrived at hotel at 2:30 am after flight delay. Front desk clerk was expecting us, and was friendly and helpful. All hotel staff were friendly and helpful during our 6-day stay. Room was good-sized, clean, well-maintained, and comfortable. Hotel looked relatively new, and in very good condition. Although parking spaces within the hotel were filled, I parked on the street just outside the hotel, which was safe and convenient. Free breakfast is always a plus, and this hotel offered one of the best. Hotel is next to the beach and ocean, which was a pleasant bonus for our vacation in San Fran. Pacifica is just a 30 min drive to downtown San Fran. Although we spent most of our time touring in San Fran, we got back early a couple times to enjoy the beach and sunset. Hotel was also a good value compared to the more expensive downtown hotels, which charged for parking and offered no free breakfast. I would like to commend the hotel and its staff for providing one of the best hotel stays I've had in a long time, and would definitely come back the next time I'm out this way. August 17, 2013
Rated 5.0 out of 5.0 by Perfect Stay! The rooms are very nice and the Service is perfect. They were able to tell me a lot about the local things and not always the crowded Tourist things. I totally recommend to stay there! August 14, 2013
Rated 5.0 out of 5.0 by Excellent Hotel I'm an elite platinum member and stay at a lot of IHG places while i'm on the road. The Holiday Inn in Pacifica was one of the most satisfying, enjoyable, superbly located places I've had the pleasure of staying in a while. The staff were very accomodating and friendly and got me exactly the room that I requested. I believe Rachel was one of the ladies at the front desk one time. The ocean view (never minding the 1 story right below you) was beautiful and scenery spectacular. What a charming suprise wating in a small town on the coast. Thank you Pacifica people and staff. July 31, 2013
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