English
Chicago-Palatine/N Arlngtn Hts
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1 800 972 2494
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Hotel Contact Information
Hotel Front Desk: 1-847-9344900
Hotel Fax: 1-847-9346079
Hotel Fax: 1-847-9346079
Rated 4.3 out of 5 by 31
reviewers.
Rated 5.0 out of 5.0 by edsont Great experience
Hotel is well located, great staff, honest prices and good services. Should be a no brainer for everyone.
May 8, 2013
Rated 2.0 out of 5.0 by Travelallthetime Don't Stay Here if You Plan to Sleep
I travel frequently for both business and pleasure. The was the loudest and rowdiest hotel I've ever stayed in. I don't think I've *ever* called the front desk because of noise before.
We stayed 3 nights, Thurs-Sat and both Friday and Saturday night I had to call the front desk because of the noise in the hallway. Friday night was 12:45 am - 2 am. Saturday night was 9 pm - Midnight. Yelling in the hallway, slamming doors, it was beyond ridiculous and didn't stop after I called the front desk.
So - if you plan to sleep and it's a weekend - don't stay here.
Also breakfast was not stocked to the level you'd expect. As a hotel you should know your peak breakfast times and make sure there's someone to staff the breakfast area accordingly. I shouldn't have to ask the staff for something as basic as a fork.
I do have one positive thing to say - the beds were comfortable. But that's about where my positive thoughts end, unfortunately. I usually love the Holiday Inn family of hotels.
May 2, 2013
Rated 5.0 out of 5.0 by PDenning Bullfrog
Excellent...I goofed the first time...sorry! We enjoyed all of the facilities and had a great stay. Your gal servicing breakfast was very efficient and pleasant. She really hustled and it was a very busy morning with several families and groups staying at the hotel.
April 30, 2013
Rated 2.0 out of 5.0 by Juana1001 What a waste of money and time!
I was there from 4/19/13 to 4/21/13, rented two rooms (517 & 519). I called the hotel and spoke to the receptionist twice and once to the assistant manager and I explained what happened, he took my phone number and said he would return my call. My mother took the call when the assistant manager called back and asked him if she found the cell phone, he said no, and hung up. I had a most stressing weekend at the Holiday Inn. I obtained rooms (517 & 519) in the fifth floor when my Blackberry Cell Phone was STOLEN. On April 21, 2013 I used it 5 minutes before I left the hotel room and I dropped in the room without noticing it. On April 22 and April 23, 2013, I called the phone number and someone in Spanish answers the phone and hangs up when I tell them I am the owner and wish to I speak to a person. I have a good idea of who took my phone. When checking in to the rooms, I had a crib delivered and the crib was extremely low and could not raise the mattress because they were all the same. That is what the person delivering the crib stated. My granddaughter is only six weeks old so she spent the weekend in her car seat. The refrigerator only had freezing temperatures because the next day, everything was frozen. By Saturday, the towels caused everyone in the family pimples in the face and elsewhere. When I was there, my three-year old granddaughter threw-up everything and we had to change all the bedding. I do all my laundry at home. I do not know why they expected anything less from me at the paying hotel. Serving breakfast, there was only one person serving breakfast and running around. The pancake machine was not working, apple juice was gone, bagels were cut into thirds, and eggs were not available for about a half hour each time.
I absolutely realize that Management gives housekeeping 10 to 15 minutes to make a room so I always take my Lysol spray and spray everything down, and still could not keep the germs away.
April 23, 2013
Rated 5.0 out of 5.0 by Scott08 Great Staff
It did not matter if it was the van driver/concierge, front desk, manager, housekeeper, or night auditor...they were so pleasant, happy and ready to help in any way. They performed high above the level and would love to return to that hotel.
Great job to the entire staff!!!
April 22, 2013
Rated 4.0 out of 5.0 by GreatGramma Clean room, comfortable bed
Enjoyed our stay. Staff was friendly. Was surprised when we were told we could take guests to the pool with us, which meant we could enjoy some special time with our great grandchildren.
Food choices were good for breakfast. My favorite was the cinnamon rolls/muffins (served warm) Yumm!
April 21, 2013
Rated 3.0 out of 5.0 by Steven98765 Payment of services
We booked a room for family members that were coming in from out of town. We paid for the room on our credit card. After spending time with our out of town family, we noticed that the family was also charged for the room also. We believed that we would only get charged once. Nothing was said to either family regarding the double dip charge.
April 5, 2013
Rated 4.0 out of 5.0 by Templar Good value for money
Spacious room with comfortable bed and workspace. Good wireless Internet connection. Close proximity to NSN premises (business destination). Rather poor choice for breakfast.
Generally recommendable for a short business stay.
April 2, 2013
