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Rated 4.3 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by wheel chair access Good location, large breakfast area, plenty of parking. I got stuck in a handicap room, hope someone that needed it wasn't forced into a standard room for two days? August 15, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and courteous staff. Room was made us promptly. Plenty of parking. Close to shopping, restaurants and spots we wanted to visit. August 11, 2014
Rated 4.0 out of 5.0 by Close to freeway and comfortable but no night dining... I liked the location and the breakfast menu choices. But there are no restaurant in the campus and the ones closeby are good but expensive. August 10, 2014
Rated 1.0 out of 5.0 by Lockled out of my Room! Probably an isolated incident, but right after arriving, the door lock malfunctioned, and the staff could do nothing to get me into my room (where all my belongings were.) Took almost 3 hrs for them to get the door open and move me to another room. August 7, 2014
Rated 5.0 out of 5.0 Caravacheurs 2014 I was a great experience once again with the Holliday Inn. It was not a surprise to us since we are habitual users of these facilities. August 7, 2014
Rated 5.0 out of 5.0 by Service was great! I would recommend this Holiday Inn Express to any of my friends and family as a quality place to saty. August 5, 2014
Rated 5.0 out of 5.0 by Great Staff and Facility Staff was friendly and helpful. Claudia at front desk is great! August 2, 2014
Rated 5.0 out of 5.0 Staff I was extremely impressed by the friendliness of all of your staff. Our check in was smooth and you even allowed us to check in early. Whenever I passed any of the staff in the hallway, they all smiled and greeted me. They all seemed very happy to be there. I would like to single out the van driver in the evening. We were attending a wedding and requested a ride back from the reception earlier that the scheduled shuttle time. I think his name was Jim. Sorry, I did not write it down. He treated us very well. He chatted on the ride, asked about us, about the wedding and was very courteous about helping us on and off the van. He said he had been there quite a while. Give that guy a raise. He is an asset to you. July 30, 2014
Rated 4.0 out of 5.0 by Front Desk Staff The staff was very helpful for directions and made the stay comfortable. July 30, 2014
Rated 4.0 out of 5.0 Hotel is great for short term stay, Gym is good Hotel is very good, rooms are clean, adjacent to World Gym hence lots you can plan lots of activities during evening, Near by area having lots of shops and restaurant. Few points to improve a) TV should have more channels b) With Microwave, there should be some more Kitchenette c) Manager evening snacks should be from Monday to Fridays. d) Common room for breakfast is little bit small, during weekend its very much crowded July 29, 2014
Rated 4.0 out of 5.0 by Good Location Good location to lots of local businesses. Some kind of big gym connected if you like to work out. Close to the highway and not far from O'Hare. July 28, 2014
Rated 4.0 out of 5.0 by Convenient and good value Convenient location, friendly staff, and great value! July 17, 2014
Rated 5.0 out of 5.0 by Clean & Very Hospitable Wow! We were impressed! Hotel staff were kind, clean rooms with no problems, amazing Worlds Gym included, breakfast was perfect with many choices. Great coffee too! We were here over the weekend for a lacrosse tournament and couldn't have asked for a better value for our $. No complaints here! We have to also thank Hilda-a lady who was helping with the continental breakfast-she was the sweetest woman, going above and beyond to make sure we always had everything we needed. A bright smile on her face at all times. She was so kind and hospitable. Service like that is hard to come by! So thank you Hilda! I would recommend this hotel to anyone and if we are ever back in the area, we will definitely stay there again! July 15, 2014
Rated 5.0 out of 5.0 by loved it everyone was super nice and friendly loved the quiet atmosphere July 10, 2014
Rated 5.0 out of 5.0 by Recommend and would stay again. The ONLY negative was OUR room had some musty air as if the A/C was not venting in fresh air to compensate.. This in fairness can happen to ANY one room at ANY brand hotel. I would absolutely go back but in the event that happened again I would switch room or work something out with hotel. I especially liked early booking rate for level of comfort available in that area. Did my research and got a very good deal. All was great otherwise. Sheet was so perfect a drill Sargent would be proud ! ( Military approval ) July 2, 2014
Rated 4.0 out of 5.0 by Great except..... The hotel was really great. Clean room, very comfortable bed. Very quiet. However, I could not believe there was no refrigerator in the room. I haven't stayed at any hotel in the past 10 years where there wasn't a refrigerator and microwave. It was inconvenient as we brought drinks with but could not keep them cold. June 24, 2014
Rated 3.0 out of 5.0 by Noisy guests in hallway; no feather pillows Every Holiday Inn Express is different except in three areas which are consistent: Noisy guests slamming doors No feather pillows Poor quality breakfast buffet items The staff was very professional and helpful. The check in and check out was perfect. June 23, 2014
Rated 5.0 out of 5.0 by Excellent value for the location We were very pleased with the size of the rooms for the price. Everything was in excellent condition in the room and was nicely laid out. We will stay there again without hesitation the next time we are in the area. June 18, 2014
Rated 5.0 out of 5.0 by hotel Nice place friendly staff great free beer and pizza on Tuesday night June 16, 2014
Rated 2.0 out of 5.0 by Older Hotel Needs Updating This hotel needs updating. Previous water damage can be seen in hallways and throughout the health club. Odors persist June 15, 2014
Rated 4.0 out of 5.0 by Mechanical problems, otherwise good hotel We stayed five nights. One night the air conditioner did not work. It was cooler outside that night, so it might have frozen up. The toilet handle broke and the hair dryer vibrated and smelled as if it were catching fire. Toilet was fixed the day I asked. I had to ask a second day to get the hair dryer fixed. The bed was very comfortable for my bad back. The breakfast was tasty and had a large variety of items. The room was kept clean. The staff was pleasant. June 14, 2014
Rated 5.0 out of 5.0 by Palatine Very good room with work desk and 10 lap per mile track June 6, 2014
Rated 5.0 out of 5.0 by Very Comfy We were stranded as part of a FAA problem and had to travel a bit from O'Hare because of the problem, but the Palatine HIE was great! June 3, 2014
Rated 5.0 out of 5.0 by great stay and value for money Great experience to stay at this hotel. The front desk staff are very courteous, welcoming and efficient. The room is spacious and very clean. The breakfast is awesome. June 1, 2014
Rated 4.0 out of 5.0 by Registered Nurse The staff was friendly and helpful. The happy hour on Tuesday and Wednesday was nice amenity that is not offered at a lot of Holiday Inns that I have visited. May 30, 2014
Rated 1.0 out of 5.0 by Not very accomodating for reward members We used our reward points for this stay and was very disappointed. We try to always stay at holiday inn properties and if this is how they treat the rewards we might find another hotel rewards. We had 4 people and were given a room with 1 bed and a pull out sofa that had the worst matress to sleep on. Very uncomfortable. There were alot of people in line behind us so Im sure there was still a room with a double bed left. I assume it was just because i used our rewards points. Well i stayed at holiday inn properties to get those points and should all be treated the same. Usually happy with this chain of hotels but very disappointed this time. Hope it was an isolated incedence. They also only gave us 3 washcloths and 3 towels for a room with 4 people. Had to go get more each day. Just a pain!! May 29, 2014
Rated 5.0 out of 5.0 by Comfort and great service I reserved a room for my parents and they had a very pleasant stay and rated everything as excellent. I would recommend this hotel to everyone.. May 26, 2014
Rated 4.0 out of 5.0 by Decent Hotel On a recent trip to the north west part of Chicago I wanted a hotel that was near a venue I was going to attend a concert at. Wanted a decent room at a reasonable price and that was located somewhere that was reasonably easy to get too... Holiday Inn Express fit the bill perfectly. While the rooms were pretty standard to most hotels, the advantages included access to a GYM located next door and a better then usual breakfast set up that included most the usual stuff but also had something I'd not seen before... pancakes in a minute machine. If you happen to be heading to the Palatine/Arlington Heights area at some point, give this place a look! May 20, 2014
Rated 3.0 out of 5.0 by Family visit We have stayed here before and we were mostly pleased with our stay. As before, the pool has too much chlorine in it and it is hard to find. On previous visits we have received water and snacks upon check-in as IHG members but did not receive any this visit. We thought the desk staff was not as friendly this visit. However, the breakfast staff was very efficient and most accommodating. May 1, 2014
Rated 5.0 out of 5.0 by quiet room great staff stayed 3 nights room was great breakfast was great every morning will stay here again April 15, 2014
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