Rated 4.4 out of 5 by 117
Rated 4.0 out of 5.0 by bbishop262 Great Hotel - Not Enough Restaurants in the Area
Although the hotel was still under construction - the foyer and the pool, primarily - my experience was great. Rex at the front desk helped me find a restaurant since there are very few nearby. The room was big and beautiful. Didn't like the pillow selection, however. Breakfast was pretty impressive!
April 25, 2014
Rated 5.0 out of 5.0 by 1967powerhouse first time
the staff was great . the services where perfect. the bed was some what ok. i would stay there the next time in chicago.
March 22, 2014
Rated 5.0 out of 5.0 by TochK Completely Fin
From Rex at the front desk who checked us in until we left, everything was fine.
February 28, 2014
Rated 3.0 out of 5.0 by david_dba Two Problems
I stayed at the Deerfield property for 5 nights. The room was comfortable and quite large. I really appreciated the 97% cotton towels, especially after my experience at other places. It also had a comfortable easy chair with a foot rest, and a good desk chair. But I did have two problems. First, and most important, there was a mattress cover that did not absorb perspiration. I would wake up in the middle of the night soaking wet on whichever side was on the mattress. This is a problem I usually don't have, and the room temperature was fine. Second, I would have really liked it if the hotel had a place to get some decent food and a glass of beer or wine. Also, breakfast choices were pretty limited.
February 15, 2014
Rated 4.0 out of 5.0 by mwk92 Great Service
I stayed at this hotel for around 40 days. The staff at the front desk were always welcoming and accomadating. I especially appreciated Trevor and Rex who provided excellent service for the entire duration of my stay. Although I was overall satisified with my stay I did have a few issues. One being that the washer and dryer broke while I was there and it was not fixed in a timely matter. The other was that sense I had stayed there for such a long duration I was hoping to get a fridge and microwave in my room, but was told that this was not allowed.
January 29, 2014
Rated 5.0 out of 5.0 by southertont Returning Customer
The Front Desk Staff, Trevor, was very knowledgeable and hospitable. Answered every question and tended to every request with a smile. Housekeeping staff was very sweet and greeted us with sincere smiles as my children and I were passing through the hall. We also had a relaxing time swimming in the pool.
Thank you for another wonderful experience.
January 3, 2014
Rated 5.0 out of 5.0 by Minnie07 Returning guest
Friendly, professional, accomodating, welcoming staff who recognized us as returning guests. Quiet, comfortable, convenient and safe location. Clean well appointed rooms, lobby. Comfortable beds. Hearty complimentary breakfast with lots of options. Gotta love those warm out of the oven cookies each weekday evening...a nice way to end the day!
December 31, 2013
Rated 5.0 out of 5.0 by jmamagail Comfortable and warming service
I felt the warm, friendly and loving care the moment that I walked in the front door. It was snowing pretty good outside but as soon as I walked in the door, I immediately noticed the fire going, the floors were shining and not wet and nasty looking, the dining area was clean and the service was twice as warming. I got to my room and everything was clean and inviting. I was pleasantly pleased with my experience and would recommend this hotel to anyone.
December 17, 2013
Rated 5.0 out of 5.0 by Biancamarie Enjoyable Stay
After a long day it was nice to go to a hotel were the staff was pleasant and accomodating. But more so the room was clean and the bed was very comfortable.
December 16, 2013
Rated 4.0 out of 5.0 by MamaTinkAZ Comfortable and convenient
We stayed here while visiting family in the area. We were very please with the property and it was close to all the places we needed. I would recommend this hotel to families and business professionals as well. Plus the breakfast in the morning is also great! Nice way to start our day!
December 3, 2013
Rated 5.0 out of 5.0 by Christine1127 Great Stay - Professional Staff - Went out of their way!!!
I had to make reservations for a block of rooms for our hockey team that was playing a tournament over Thanksgiving Weekend in Highland Park. Gayle, the event coordinator, was very professional and accommodating. Eight families booked rooms and all raved about how great the staff was! For having to work on the holiday weekend, they were focused on their jobs, all smiles, and accommodating. Gayle even gave our players Breakfast-To-Go bags because our game started before the continental breakfast began on Saturday morning!!!! This was GREAT and the parents really appreciated this. The rooms were clean, the pool area was awesome and the kids had a blast. I just want to say how nice it was that our team was taken care of in such a nice way. You do not find customer service like this anymore.... or it is very rare! Cudos to the entire staff of this hotel - You are doing a wonderful job. The Cyclones Thank You All
December 3, 2013
Rated 5.0 out of 5.0 by JohnZ44 Riverwoods Holiday Inn
Great location, very comfortable, very quiet, used the pool with grandkids. Great fun.
December 2, 2013
Rated 5.0 out of 5.0 10/5/2013 - 10/6/2013 Stay
Great, informative service at the front desk. Provided an extra key when I locked the two keys in the room. Very comfortable bed,
clean room, and all needed and wanted amenities. Enjoyed my stay here and will recommend this hotel to others staying in this area, and need affordable accommodations.
November 17, 2013
Rated 4.0 out of 5.0 by Fell comfortable and roomy
Great place to spend a night and relax, we liked the separate bedroom from the computer area. The bed was really comfy.
November 10, 2013
Rated 4.0 out of 5.0 by Stephen64 Great Night Sleep
Bed was very comfortable and not allot of noise from the outside. Sleep great!
November 10, 2013
Rated 5.0 out of 5.0 by jsands72 Great Holiday Inn Express- Best one I've stayed at yet
The only thing I can think of that really can't be improved upon is the size of the dining area. Breakfast was crowded and the food choices were limited for a Vegan (of course) but that's it. And I'm being picky here. This hotel was wonderful. Clean, Quiet, Updated rooms. Overall just a great stay. I felt like I could have been in one of the Holiday Inn Express commercials heading out to work each morning.
November 10, 2013
Rated 5.0 out of 5.0 by NavyGuy1 Awesome experience
This was our best stay ever - we were impressed with the staff's friendliness (especially Mr. Rex) and the cleanliness of the entire hotel. Being able to rent "Sponge Bob" the fish was an added bonus for the kids! Thank you and God Bless, to the entire staff!
November 9, 2013
Rated 5.0 out of 5.0 by JML385 Friendly staff and very clean
I always enjoy visiting the area and this hotel. The entire staff is very friendly and I always feel welcome.
November 9, 2013
Rated 4.0 out of 5.0 by DuckStorm Clean, Quiet, and Comfortable.
This hotel is clean, quiet, comfortable, and has great staff. So it definitely gets four of five stars. I'd definitely stay here again.
I do wish they improved in a few areas. Most notably the breakfast has no dairy free options... so if you are lactose intolerant, this isn't the breakfast for you. The other is the A/C in the room uses an energy saving technology so even if you set it to be very cold, your room will be somewhat warm. You have to open the A/C unit and change the AUX-Control switches to all off if you want a cool room.
November 4, 2013
Rated 2.0 out of 5.0 by Sorrytostay Dirty carpets
Tried 3 rooms and all had large stains on the carpets. I kept my shoes on. The hotel needs work.
October 28, 2013
Rated 5.0 out of 5.0 by Rjjsaofsd Friendly staff
Love the staff at this hotel . I stay here all the time when in the area
October 20, 2013
Rated 5.0 out of 5.0 by JC25 Reunion
I am completely satisfied with the service I received while staying at the Chicago Deerfield/Lincolnshire Holiday Inn Express located in Riverwoods, IL. The room was clean and neat with comfortable furnishing. The only thing I missed was a small refrigerator. I didn't ask if one could be made available for my use.
October 11, 2013
Rated 4.0 out of 5.0 by ukfaffa Nice service and resonably priced
This hotel provides a reasonably priced comfortable hotel. I wrote the review purely because the quality of service stands out and deserves recognition. Many thanks particularly to the night porter for welcoming us really warmly at the end of a long trip.
September 21, 2013
Rated 4.0 out of 5.0 by BodyPumper Fit the bill
I enjoyed my stay, used the pool, hot tub and exercise room, all of which I found great. My room was very clean, comfortable and quiet. The room service food was tasty and priced competitively for room service. The free breakfast fell flat for me. I was in town for fitness training, so there really weren't many options for my liking - only fresh fruit was bananas, the scrambled eggs were obviously powdered, and I would have loved at least an instant oatmeal option. If sweet rolls and the like are your thing, you'll do fine. The coffee was good, I will say :)
September 11, 2013
Rated 2.0 out of 5.0 by summervacation2013 Fair experience
The first room was not properly clean, the second one did not have bath towels after was cleaned.
September 6, 2013
Rated 4.0 out of 5.0 by miley22 Comfortable suites.
This is a very nice hotel, the staff was friendly and very helpful. We were upset that the shuttle did not run on the weekends. The desk did get us a taxi, but getting back we had to wait 45 minutes for a taxi to pick us up. On the second morning of our stay we had the toilet quit working at 6am. and the desk attendant got us a new room right away. He told us to take our time moving from room to room, and he did get it right across the hall so it was easier to move.
August 22, 2013
Rated 5.0 out of 5.0 by roiter great staff and hotel cleanliness
the staff from the front desk to the room maids to support staff were better than great. no question was too difficult or unanswerable. the breakfast room attendants were up to any task to refill empty dishes.the room attendants bwere efficient and nice. a "good morning" and a smile greeted you every day. this hotel was the most pleasanty of any venue we stayed at on our trip up north.
August 19, 2013
Rated 4.0 out of 5.0 by EstateTravelGirl Great room, friendly staff, awesome fitness center
I had the jacuzzi room and over all, it was great. The free breakfast was delicious and offered a wide variety of options. Fitness center was excellent - several machines and free weights. I ran in to two problems during my stay: 1) the phone in my room did not work, 2) during a three night stay, I encountered five spiders in my room. I brought both issues to the attention of the front desk. The staff person was appropriately concerned and let me know that pest control would be contacted immediately as well as the phone being fixed. I'm sure this was just a strange fluke with my particular room and not indicative of the whole establishment. I was impressed by the level of concern and swift remedy to my complaint. Would definitely stay here again - would definitely recommend to friends.
August 17, 2013
Rated 5.0 out of 5.0 by DadtheTaxiGuy A Good Choice
We selected this hotel because it is between Chicago and Six Flags Great America, our main destinations on this trip. The room was very clean and well appointed. However, there was no in room refrigerator which was a surprise and disapointment. We got by without one, but I'd prefer one next time. The hotel itself was clean and the staff was friendly and helpful. The pool and hot tub were nice and I liked that they were open until midnight so we got to use them when we returned late from our destinations. I was happy with our stay and would return.
August 15, 2013
Rated 3.0 out of 5.0 by LongRangeTraveler Comfortable but
Your standard Holiday Inn, but my pet peeve is an AC unit that cycles on and off. I like the fan to stay on low and the AC come on when needed so it drowns out other hotel noise.
August 14, 2013