Rated 4.6 out of 5 by 103
Rated 5.0 out of 5.0 by GloryB Overall nice stay
Very relaxing stay, Beds were extremely comfortable, shower was soft and therapeutic, convenient phones in room and bathroom with nice size light to indicate incoming calls. Room was clean.
Third floor was nice and quiet. Breakfast was sufficient, I would definitely stay here again. and would recommend it to my friends.
May 7, 2014
Rated 4.0 out of 5.0 by Legszunt Nicely appointed and quiet
Stayed at the Hotel on Easter weekend whilst visiting family nearby. After driving for 11 plus hours on our arrival date, it was nice to have such quiet surroundings. We stayed two nights and had a great sleep both nights. The breakfast was a nice touch and "hit the spot".
May 5, 2014
Rated 5.0 out of 5.0 by Lpeter21 Great Hotel
I stay here every time I am in town. They treat me great!
April 29, 2014
Rated 2.0 out of 5.0 by Doug28 PDK
Very loud first floor room (106). Breakfast - no coffee messy tables, early (9:30 AM shut down).
April 27, 2014
Rated 4.0 out of 5.0 by JimsMom Welcoming staff
Front desk very welcoming and helpful both at check in and check out. As a local resident needing to be out of the house for sealing of new hardwood floors for one night for each of two occasions, I was happy to use a local hotel.
April 14, 2014
Rated 3.0 out of 5.0 by Scott0102 Upper level was better
We have stayed at this hotel twice in the past three weeks. The first time, we were on an upper level and the stay was great. This time, we were on the first floor and things were very noisy. It sounded like people were moving furniture above us and you could hear water running through pipes in the walls when the showers and toilets above were used. The room on the first floor wasn't nearly as nice of a stay as higher up. We would definintely stay at this hotel again - just not on the first floor.
April 2, 2014
Rated 3.0 out of 5.0 by nancylg Scrambled eggs every day
Poor Breakfast. Rooms very noisy. Kids running all over the halls
March 28, 2014
Rated 5.0 out of 5.0 by Tia M Great place to spend a few nights
We were moving out of the area and had all packed/no furniture for a couple of days until we could leave. It was clean , comfortable and convenient for us. Our kids had to finish up a couple of days of school and this allowed us the conveniences to get a warm breakfast and close to drive them. It was quiet and a great nights sleep. We really enjoyed the pool to burn off a bit of energy, Close to restaurants and shopping if needing anything. Would suggest to anyone staying in the area or just passing through.
March 21, 2014
Rated 5.0 out of 5.0 by Stephen 53 Friendly staff
My stay was for business. If I find my way to need to stay in the Lake Zurich area again for business or pleasure I would stay here again. The staff was very friendly and made my stay pleasant. Shopping and food was close by, several within walking distance. The hotel was far enough off the highway to be quiet, but easy to access.
March 13, 2014
Rated 4.0 out of 5.0 by Professional Engineer Better Holiday Inn Express
This location is much better than my previous Holiday Inn experiences. The cleanliness and location are very good for the value.
March 8, 2014
Rated 3.0 out of 5.0 by Joe77777777 Not the best stay we have had at this hotel
We always stay here when traveling up to Lake Zurich for business. The room we had was comfortable and the staff is always pleasant. Although this time the toilet kept running so we could hear it every so often through the night, it must have a slow leak. I forgot to tell the staff before leaving the hotel as I am sure they wouldn't know this unless someone complained. The other issue we had was the alarm clock in the room next to us went off at 5am and I could hear it like it was in our room. I wasn't sure if anyone was in the room and kept thinking they would be shutting it off. I had to call down to the front desk to ask them to shut it off about 6am. Also I could hear the snow plow out front about 5:30 am so it was a rough morning and not a very peacful rest. We have never had any issues here but they seemed to pile up all in one night.
February 13, 2014
Rated 5.0 out of 5.0 by Consultant0 Fantastic!
Stayed here 6 months and the only thing I would have asked for was a recycling program and more outlets easily accessible from the bed.
February 3, 2014
Rated 5.0 out of 5.0 by Lancs22 Good choice
Clean, , comfortable and very enjoyable. Cannot find fault with this hotel.
January 24, 2014
Rated 5.0 out of 5.0 by auced6371 a nice place to stay
I am a big user of holiday inn hotels, its usually my pick when my work sends me on business trips, this trip was for pleasure, I was very impressed with this location, I had usually stayed with a different brand when I visit that area. From now on I will go 10 minutes out of my way to use this location, its one of the nicest hotels in that area. Plus I was recognized for my point status and was offered my choice of 300 extra points or the goody bag, I took the points instead of course. Clean big rooms for the money, safe parking lot was cleared of snow very well, the staff was friendly and the internet was fast enough to Skype, which is pretty good for me. However, this was the first holiday inn with me being a gold member that I did not get the free news paper at my door in the morning, not a big enough deal for me not to come back but that was the only con that I can even think of
January 10, 2014
Rated 5.0 out of 5.0 by auced6371 Great hotel
great hotel, I was very surprised as the value of the room, everything was great, I have no complaints and will be staying in this hotel again when I revisit that area.
January 8, 2014
Rated 5.0 out of 5.0 by Snocross118 Great experience
We've stayed there numerous times simply because the beds are AMAZINGLY comfortable and the staff is the best! It is always spotlessly clean and there customer service is outstanding!
December 31, 2013
Rated 5.0 out of 5.0 by Nick959 excellent staff
One of the best IHG hotels I have ever stayed. Would recommend to associates , friends and family.
December 22, 2013
Rated 5.0 out of 5.0 by debby2013 Comfortable Bed/Pillow and Clean Hotel
Our total experience was excellent. The hotel and our room were clean; the halls here quiet. Loved the mattress and pillows so had a great night's sleep. The staff was friendly and helpful. We will definitely stay here when we are back in the area. Highly recommend staying at this hotel.
December 18, 2013
Rated 5.0 out of 5.0 by gina60 Ms.
Lovely, clean, well appointed. The staff were excellent. My disabled mother was also along and the staff were so helpful. We were there for a week to visit family and friends at Thanksgiving and the holiday decorations and fireplace in the common areas was were wonderful for entertaining.
December 8, 2013
Rated 5.0 out of 5.0 by williamsfamily2000 Everything you need for a family of 5
Our room (2 Queen beds and sofa sleeper) was a suite with desk, microwave and fridge. It had a lot of space for my wife and I plus our 3 kids.
Breakfast was excellent with enough variety for everyone. We will be back!!!!!!!!!!!!!!!!
December 5, 2013
Rated 5.0 out of 5.0 by Pro323 Very friendly and very pet friendly!
From the minute we walked in we were greeted very friendly and had no problem with our service dog and our other two dogs. We felt very welcomed! The breakfast was very good.
December 3, 2013
Rated 1.0 out of 5.0 by BadstayatHIE Do not stay here!
This was hands down one of the worst stays I have experienced. This hotel is not properly managed at all. Do not stay here unless you are one of the regular guests who are treated like gold.
December 1, 2013
Rated 5.0 out of 5.0 by limies Friendly stay
Stayed for 10 days and, considering the star rating of this hotel, we found it excellent. All staff professional in their duties and very friendly and room comfortable. Availability of coffee/tea all day, as well as free wi fi, was much appreciated. Maybe we were just lucky, but we had the pool, hot tub and gym to ourselves on every occasion we used them, (a spin bike in the gym would be nice).
Overall, no complaints and would certainly return.
November 29, 2013
Rated 4.0 out of 5.0 by FDOJ excellent accomodations sad breakfast
When it comes to a quality and clean room and convenience and facilities and sleeping and comfort and prompt assistance, the place ranks very high!
Don't expect to eat like a king, however, the effort is clear, but the quality is lacking. Plan to have a weak cup of coffee and find a nice breakfast restaurant if you enjoy breakfast. If you want something quick for kids, eat the cereal. (Avoid the rubbery pancakes, cold biscuits, kibbles and bits gravy, and crumble eggs. Grab a cinnamon roll and "coffee" and scoot.)
November 19, 2013
Rated 5.0 out of 5.0 by Piratespatty good location and great service
my husband and I spent one night and I have to say that this is the best Holiday Inn Express I have stayed at. It was up-to-date, very clean and the staff was very friendly. A pet-friendly hotel is sometimes hard to find. The staff was very accomodating.
November 19, 2013
Rated 5.0 out of 5.0 by Kathy0124 Great service!
Many family members and friends stayed at the Lake Zurich, IL HI while attending my son's wedding. The staff was wonderful and very accommodating. Several last-minute requests were made, and I felt that everything was taken care of as quickly, and seamlessly as possible. I would highly recommend a holiday inn, and especially the lake Zurich inn.
November 15, 2013
Rated 5.0 out of 5.0 by Drank Great pillows and bedding
Great stay. Comforter pillows bed super comfortable
November 6, 2013
Rated 5.0 out of 5.0 by AHB67 overall very comfortable room
overall very comfortable room and friendly staff, Clean room and clean breakfast area.
October 30, 2013
Rated 4.0 out of 5.0 by Catjo Good location, comfortable beds
This hotel is located in a great location--close to restaurants, stores, Trader Joe's, Starbucks, etc. There is a shuttle that will take you to places that are within 5 miles of the hotel--the shuttle is complimentary.
The breakfast was average. They had egg omelets and the second day there was ham in them (I don't eat ham). They need to put up signage as to what each entree is.
Beds were very comfortable.
October 23, 2013
Rated 5.0 out of 5.0 by jolivarri Wonderful!
My team and I just booked another room In Wisconsin, because we enjoyed our stay so much! Thanks for allowing us to stay together as a team in one of your suites!
October 20, 2013