Rated 4.5 out of 5 by 94
Rated 4.0 out of 5.0 by Professional Engineer Better Holiday Inn Express
This location is much better than my previous Holiday Inn experiences. The cleanliness and location are very good for the value.
March 8, 2014
Rated 3.0 out of 5.0 by Joe77777777 Not the best stay we have had at this hotel
We always stay here when traveling up to Lake Zurich for business. The room we had was comfortable and the staff is always pleasant. Although this time the toilet kept running so we could hear it every so often through the night, it must have a slow leak. I forgot to tell the staff before leaving the hotel as I am sure they wouldn't know this unless someone complained. The other issue we had was the alarm clock in the room next to us went off at 5am and I could hear it like it was in our room. I wasn't sure if anyone was in the room and kept thinking they would be shutting it off. I had to call down to the front desk to ask them to shut it off about 6am. Also I could hear the snow plow out front about 5:30 am so it was a rough morning and not a very peacful rest. We have never had any issues here but they seemed to pile up all in one night.
February 13, 2014
Rated 5.0 out of 5.0 by Consultant0 Fantastic!
Stayed here 6 months and the only thing I would have asked for was a recycling program and more outlets easily accessible from the bed.
February 3, 2014
Rated 5.0 out of 5.0 by Lancs22 Good choice
Clean, , comfortable and very enjoyable. Cannot find fault with this hotel.
January 24, 2014
Rated 5.0 out of 5.0 by auced6371 a nice place to stay
I am a big user of holiday inn hotels, its usually my pick when my work sends me on business trips, this trip was for pleasure, I was very impressed with this location, I had usually stayed with a different brand when I visit that area. From now on I will go 10 minutes out of my way to use this location, its one of the nicest hotels in that area. Plus I was recognized for my point status and was offered my choice of 300 extra points or the goody bag, I took the points instead of course. Clean big rooms for the money, safe parking lot was cleared of snow very well, the staff was friendly and the internet was fast enough to Skype, which is pretty good for me. However, this was the first holiday inn with me being a gold member that I did not get the free news paper at my door in the morning, not a big enough deal for me not to come back but that was the only con that I can even think of
January 10, 2014
Rated 5.0 out of 5.0 by auced6371 Great hotel
great hotel, I was very surprised as the value of the room, everything was great, I have no complaints and will be staying in this hotel again when I revisit that area.
January 8, 2014
Rated 5.0 out of 5.0 by Snocross118 Great experience
We've stayed there numerous times simply because the beds are AMAZINGLY comfortable and the staff is the best! It is always spotlessly clean and there customer service is outstanding!
December 31, 2013
Rated 5.0 out of 5.0 by Nick959 excellent staff
One of the best IHG hotels I have ever stayed. Would recommend to associates , friends and family.
December 22, 2013
Rated 5.0 out of 5.0 by debby2013 Comfortable Bed/Pillow and Clean Hotel
Our total experience was excellent. The hotel and our room were clean; the halls here quiet. Loved the mattress and pillows so had a great night's sleep. The staff was friendly and helpful. We will definitely stay here when we are back in the area. Highly recommend staying at this hotel.
December 18, 2013
Rated 5.0 out of 5.0 by gina60 Ms.
Lovely, clean, well appointed. The staff were excellent. My disabled mother was also along and the staff were so helpful. We were there for a week to visit family and friends at Thanksgiving and the holiday decorations and fireplace in the common areas was were wonderful for entertaining.
December 8, 2013
Rated 5.0 out of 5.0 by williamsfamily2000 Everything you need for a family of 5
Our room (2 Queen beds and sofa sleeper) was a suite with desk, microwave and fridge. It had a lot of space for my wife and I plus our 3 kids.
Breakfast was excellent with enough variety for everyone. We will be back!!!!!!!!!!!!!!!!
December 5, 2013
Rated 5.0 out of 5.0 by Pro323 Very friendly and very pet friendly!
From the minute we walked in we were greeted very friendly and had no problem with our service dog and our other two dogs. We felt very welcomed! The breakfast was very good.
December 3, 2013
Rated 1.0 out of 5.0 by BadstayatHIE Do not stay here!
This was hands down one of the worst stays I have experienced. This hotel is not properly managed at all. Do not stay here unless you are one of the regular guests who are treated like gold.
December 1, 2013
Rated 5.0 out of 5.0 by limies Friendly stay
Stayed for 10 days and, considering the star rating of this hotel, we found it excellent. All staff professional in their duties and very friendly and room comfortable. Availability of coffee/tea all day, as well as free wi fi, was much appreciated. Maybe we were just lucky, but we had the pool, hot tub and gym to ourselves on every occasion we used them, (a spin bike in the gym would be nice).
Overall, no complaints and would certainly return.
November 29, 2013
Rated 4.0 out of 5.0 by FDOJ excellent accomodations sad breakfast
When it comes to a quality and clean room and convenience and facilities and sleeping and comfort and prompt assistance, the place ranks very high!
Don't expect to eat like a king, however, the effort is clear, but the quality is lacking. Plan to have a weak cup of coffee and find a nice breakfast restaurant if you enjoy breakfast. If you want something quick for kids, eat the cereal. (Avoid the rubbery pancakes, cold biscuits, kibbles and bits gravy, and crumble eggs. Grab a cinnamon roll and "coffee" and scoot.)
November 19, 2013
Rated 5.0 out of 5.0 by Piratespatty good location and great service
my husband and I spent one night and I have to say that this is the best Holiday Inn Express I have stayed at. It was up-to-date, very clean and the staff was very friendly. A pet-friendly hotel is sometimes hard to find. The staff was very accomodating.
November 19, 2013
Rated 5.0 out of 5.0 by Kathy0124 Great service!
Many family members and friends stayed at the Lake Zurich, IL HI while attending my son's wedding. The staff was wonderful and very accommodating. Several last-minute requests were made, and I felt that everything was taken care of as quickly, and seamlessly as possible. I would highly recommend a holiday inn, and especially the lake Zurich inn.
November 15, 2013
Rated 5.0 out of 5.0 by Drank Great pillows and bedding
Great stay. Comforter pillows bed super comfortable
November 6, 2013
Rated 5.0 out of 5.0 by AHB67 overall very comfortable room
overall very comfortable room and friendly staff, Clean room and clean breakfast area.
October 30, 2013
Rated 4.0 out of 5.0 by Catjo Good location, comfortable beds
This hotel is located in a great location--close to restaurants, stores, Trader Joe's, Starbucks, etc. There is a shuttle that will take you to places that are within 5 miles of the hotel--the shuttle is complimentary.
The breakfast was average. They had egg omelets and the second day there was ham in them (I don't eat ham). They need to put up signage as to what each entree is.
Beds were very comfortable.
October 23, 2013
Rated 5.0 out of 5.0 by jolivarri Wonderful!
My team and I just booked another room In Wisconsin, because we enjoyed our stay so much! Thanks for allowing us to stay together as a team in one of your suites!
October 20, 2013
Rated 5.0 out of 5.0 by LAH66 Second Stay
This is my second time staying at this hotel and the staff makes you feel welcome as soon as you arrive. They are always very friendly and make sure you you have been taken care of.
October 14, 2013
Rated 5.0 out of 5.0 by TravelingSalesman Well Done
Nice place, nice location, nice people, clean rooms. Enjoyed the stay and will be back.
October 11, 2013
Rated 5.0 out of 5.0 Phenominal
Your holiday inn express in Lake Zurich, IL is Amazing!
I have not enjoyed a hotel stay like this in decades
I truly was made to feel like family Tracy and Hanan are irreplaceable at your hotel
There is no where I would rather stay and I would highly recommend them to anyone and to all of my friends and family!!!!!
October 10, 2013
Rated 5.0 out of 5.0 by TeamAlbeck Easy and comfortable
We stayed two nights at the Holiday Inn Express in Lake Zurich with our three children. It was exactly what we needed, a clean, place to stay that had a pool at a reasonable cost. Thanks again for an easy and comfortable place for us to stay!
September 20, 2013
Rated 5.0 out of 5.0 Clean Clean Clean
Very clean and updated spacious room, We felt safe & comfortable with our stay.
August 30, 2013
Rated 5.0 out of 5.0 by Miamiamd Great Stay
The staff is always very friendly and helpful at this hotel. The hotel is always clean and breakfast is good. The beds are very comfortable.
August 28, 2013
Rated 3.0 out of 5.0 by jrburd2001 Wrong rate
When I checked into the hotel I asked specifically if my corporate rate was assigned to the reservation and was told yes. When I checked out the rate on my bill was $15 dollars a day higher. I questioned the invoice and the person at the front desk tried to change the rate, but was not able. I was told the rate was lock in and she could not get it corrected. Watch the rate or you will pay for it!
August 26, 2013
Rated 5.0 out of 5.0 by THEKIDWISCONSIN No complaints...
We were in the area for a rock festival so it was only a check in, change, leave, back to crash and out in the morning but we had no complaints.
Room was clean and w/the pullout plenty of room for three of us.
Front desk staff was very friendly and she was able to get us checked in about noon so we didn't have to check in when we got back at midnight.
Would stay there again next year for this festival.
August 22, 2013
Rated 5.0 out of 5.0 by tommytime Very Clean, Quiet & Comfortable
Very accomodating hotel - management & staff. I ended up not needing my room for a second night, but had purchased early online with a credit card so there was an issue with refunding the unneeded night. After discussing with the front desk staff I was told that the management would contact me first thing Monday morning. To be honest, I didn't expect anything to come of this and expected to have to eat the second night - which was not gonna make me happy and also make me never prepay online again if I am not absolutley sure how many nights i will need a room. I contacted IHG headquarters to find out what my options were and they said it was up tot he individual hotel. As promised, the manager callled me later monday morning. She said that she had already refunded the unused night to my credit card. I was very happy.
August 18, 2013