Rated 4.6 out of 5 by 109
Rated 5.0 out of 5.0 by earlb Comfortable bed and great service
Excellent experience and I would use Holiday Inn Express again.
January 19, 2015
Rated 5.0 out of 5.0 by Bevo63 Friendliness
Gwendolyn was exceptionally warm and caring in the breakfast area and a made a point to visit each guest and greet them.
January 12, 2015
Rated 5.0 out of 5.0 by letigre Nice Hotel and Great Food
My family and I stayed in the hotel for the Polar Express Train Ride. The hotel was very nice and relaxing. The staff was friendly and cordial. The food was great. We all thought the hotel was great.
January 11, 2015
Rated 5.0 out of 5.0 by Bertrands Awesome staff/manager and room
we have a fifth wheel....traveled 7 hours had a horrible incident with our camper.....checked into the Holiday Inn Express in Palestine.....Manager and staff were so awesome to help us to make it to the Polar Express....Thank you for saving our family vacation trip.....James
January 10, 2015
Rated 1.0 out of 5.0 by bbossert Terrible service and breakfast
Check in was okay but check out was terrible. I complained about the breakfast and they were somewhat apologetic but there was no manager around to talk to. Also, they said they would get back to me with a response and some offer, but then they never asked which room I was in or who I was.
Breakfast was a disaster. The place was trashed out from the night before and no one had bothered cleaning up (this was 7AM). Completely out of their signature item, the cinnamon rolls. Pancake machine was on the fritz. No rolls/pastries for over an hour after they started breakfast. No eggs available (the fake kind) until after 8:30. A smattering of other products were available but they were constantly running out. Will never stay there again. One of the worst HIE I've ever stayed at.
December 31, 2014
Rated 5.0 out of 5.0 by Cielo0120 Great stay and customer service!
Will definitely stay and recommend this hotel. Customer service was great and breakfast attendant A . Room very clean and welcoming, my kids enjoyed it!! :)
December 31, 2014
Rated 5.0 out of 5.0 by StellarPro03 POLAR EXPRESS
Despite all the little feet pitter-pattering around during the Polar Express, our stay was quite pleasant. Thank you to all the staff that made it all possible! Breakfast was great and so was the service. The rooms were very clean, and the hotel was in great shape. Newly renovated property made for a fresh, comfortable feel.
December 30, 2014
Rated 2.0 out of 5.0 by lcps Unfair pricing
Rates were increased drastically due to Polar Express. The front desk lowered my rate by about $20 once I heard the lady in front of me say she got a much lower rate than I had and I am a travel agent!!!....her rate was even lower than mine with the $20 off:(((
The bathroom had less than 1/2 roll of toilet paper when we arrived, had to ask for more.
Food was free so what do you expect?
Noise level between rooms was terrible. The kid in the room next to us screamed all night and woke up around 6:20 am screaming again...parents liked screaming as well.
About what I expect when staying at a Holiday Inn Express.
December 29, 2014