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Rated 4.6 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and great service I have stayed at this hotel a number of times and am always greeted warmly by the friendly staff. Always stay at this hotel when in the area. Hotel was recently renovated and looks great! September 3, 2014
Rated 5.0 out of 5.0 by Great Service and Relaxing Stay We had a great stay and was very satisfied with the hotel. Service, Room and Breakfast was great. Room was clean and fresh, we were always greeted by friendly, helpful staff and the breakfast was enjoyable by all. The only comment that we had was the freshness or lack of freshness in the 1st floor hall. It may be due to the pool and people coming in with damp/wet clothes, but that hallway had a musty smell. September 2, 2014
Rated 5.0 out of 5.0 by Great stay in East Texas Great staff and facility! Even though the facility was under its final finishing touches of it's remodel, the staff and the room was great! August 30, 2014
Rated 5.0 out of 5.0 by Excedllent facility in a good location Had to travel to Palestine for personal reasons on the spur of the moment. The hotel exceeded all my expectations. It was clean, comfortable and convenient. August 29, 2014
Rated 3.0 out of 5.0 by Double Charged! - No Answer! LouAnn P 3 of 5 stars “Don't bother to call - no answer!” The stay was good, however, my card was charged twice and when I brought it to their attention they said one was just a hold. Two days later I tried to call them to discuss it and was put on hold for 10 minutes. I hung up and called back and they never answered, I called several times that evening and several time the next day still no answer. I e-mailed the address on my invoice. I got a call from them, she said that was not a good e-mail address and they did not check it very often. She also said the same one charge was just a hold and she would call my bank if I would give her the phone number, my account number and full name. I asked her about the phone number that no one answered and she said it was a good number and she would check on why it is not being answered. It took almost two weeks to get the hold off my account. End of story! August 28, 2014
Rated 5.0 out of 5.0 by Friendly Folks and Nice Face-Lift From the front desk staff, to the housekeeping staff, these folks all make me feel welcome and welcomed back. I can always count on smiling and friendly faces from early morning at the breakfast bar until the late night staff wishes me a good night. The "face-lift" (updating/improvements) turned out great, and I like what they did with the place. Thank you to everyone who made my stay(s) a pleasure. I will continue to come back! Thanks Rosa!!! August 25, 2014
Rated 5.0 out of 5.0 by Friendly staff, quiet The Holiday Inn was a wonderful experience. All the staff were friendly and helpful. Room was very clean, cool and comfortable. Very quiet also. The swimming pool was clean and refreshing. I would highly recommend if staying in the Palestine area. Overall experience was great. August 18, 2014
Rated 5.0 out of 5.0 by excellent experience We recommend staying at the Holiday Inn Express Palestine. It has been remodeled recently and we loved the décor (train theme) since my son loves trains and we were there to ride the train. The hotel was in a great location and easy to get to everything we wanted to do in Palestine. We highly recommend staying there. The staff was friendly and helpful. August 15, 2014
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