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Rated 4.6 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Once Again! I am never disappointed when I stay in Palestine Texas with Holiday Inn Express. The rooms are fresh and clean, the beds are comfortable, and the staff goes above and beyond to make sure that my stay is a good one. Thank you Holiday Inn Palestine for making me feel at home! February 3, 2014
Rated 5.0 out of 5.0 by Loved the room I really enjoyed the Executive King room. I wish other Holiday Inn's had this options instead of the cavernous suites! Staff here was very friendly and helpful too. I will be coming to Palestine every month for business now and plan on returning to this hotel each time due to my pleasant stay. January 12, 2014
Rated 5.0 out of 5.0 by Excellent service and very clean We will definitely stay at this hotel again. The staff was very kind and accommodating and made us feel at home. The rooms are very clean. January 1, 2014
Rated 5.0 out of 5.0 by Perfect place to stay in Palestine! The staff and hotel were fantastic! We came here to ride the Polar Express train, and it was a great family experience. Everyone was very nice. They answered our questions happily, were very knowledgeable, kind to my kids, and were attentive to our needs. I would definitely stay here again! January 1, 2014
Rated 4.0 out of 5.0 by xmas stay Mike was great, also agreed with letting staff off for xmas day, but would have liked a tad of notice, just to make sure I had towels. If new owners would allow pets, would appreciate a sticker free area to walk - we always pick up. New staff a little bit unsure of "things" (breakfast) in major problem though, she was pleasant...and truthful, a big plus! You need to go back to old format for review December 30, 2013
Rated 2.0 out of 5.0 by Polar express Check in slow and staff was not real knowledgable . Was told property sold and things went down hill. Check in was 2 pm but arrived at 4ish. Rooms were not cleaned many had doors open and weren't touched. Stood in hall with other guests waiting. Finally another guest got the manager. Was offered another room after 10 mins dragging several kids and luggage. Frustrating we were all grumbling. Facility was in need of repair and updates which we were told is set to begin with new owner. Next morning headed to breakfast about 8:30. Place was a zoo no hot food or a dish came up here and there. Waited for food with 4 of us tripping over all the people. Sent to a rundown conference room off the small breakfast area. We all were up and down trying to get breakfast for about 30 mins but settled for cereal and bagels or something. We're told they completely ran out of biscuits, pancake batter empty. Disaster area never been more irritated with hungry kids. This breakfast was mismanaged there was no help for the lady, hotel was not setup to handle the crowds. December 27, 2013
Rated 1.0 out of 5.0 by Nice hotel, but did not give me my specified rooms The hotel was nice however there was a problem with the room assignments. I was booking 4 rooms for a bridal party. I specifically asked for 4 rooms, 2 adjoining for the girls, and 2 adjoining for the boys, non smoking with queen beds. When the party checked in the rooms were not adjoining, they were not even on the same floor. One room had a king bed, and smelled of smoke. It ended up being a mess and not the happy experience I wanted for my daughter's wedding party and friends. December 17, 2013
Rated 2.0 out of 5.0 Smelly We stayed in a non smoking room, but the room smelled of smoke. Complained about it twice because smoke comes in the room, come to find out the room on either side of us was smoking. Very very smelly!!!!!!! December 11, 2013
Rated 5.0 out of 5.0 by A really greateerience The rooms were clean,the bed was comfortable, and the value was astounding. What really set this hotel apart from others was the staff. Holiday Inn Express should be very proud of the professionalism, pride of service, and friendliness of the staff at this facility. December 9, 2013
Rated 2.0 out of 5.0 by Interesting and scary We got assigned to room 202 and barged in on someone sleeping. Then the new room key did not work and we had to make a third trip to lobby to get that fixed. The next morning I noticed a stain on my top sheet. I have photos of everything. November 22, 2013
Rated 5.0 out of 5.0 by Really great Desk Clerk The lady checking us in was really accommodating and made our experience great. The room was very clean and quiet and we had a really good night sleep on the comfortable bed. November 21, 2013
Rated 5.0 out of 5.0 by Over and Above the others I first stayed in a Holiday Inn Express over a year ago and I did it in Palestine TX. I have since stayed with Holiday Inn Express in several other cities. They are all a nice place to stay, but by far the best experience I have had is The Holiday Inn Express in Palestine. The staff goes over and above to make me feel comfortable. The rooms are extremely clean, and when I slipped into bed that night, it felt extremely comfortable. Like there had been some kind of extra care taken to make sure I felt this way. For some reason I do not get that feeling any where else I stay. Keep up the Good work ! November 18, 2013
Rated 4.0 out of 5.0 by Friendly Staff I checked in late, but was made to feel welcomed by the desk manager. All was fine, but the bed was not comfortable and the A/C was noisy. Otherwise, it's probably the best choice for 3 miles! October 27, 2013
Rated 5.0 out of 5.0 by Very nice hotel Staff was very nice and friendly. Room was very clean and the bed was quit comfortable. October 22, 2013
Rated 5.0 out of 5.0 by Have to Stay HERE! Staff was over the top with helping you find anywhere you needed to go. Clean, affordable, 10 minutes from Elmwood Gardens. Stayed two days and it was one of the best hotels I have stayed in. Staff was Very Very Nice!!! Great job to this team! October 22, 2013
Rated 5.0 out of 5.0 by Lloyd Staff was extremely hospitable, friendly, and always was offering assistance or help in any way we desired or needed. We were amazed at the friendliness of all staff. Any questions were quickly and correctly handled to our full satisfaction. Our short stay to attend a one day event in Palestine was clearly made very positive by our stay at the Holiday Inn Express in Palestine. October 22, 2013
Rated 5.0 out of 5.0 by Great hotel We were just passing through. Checked in late and left right away in the morning but the room and service was great! Would definitely stay again. October 9, 2013
Rated 4.0 out of 5.0 by Comfortable Stay. The front desk personnel were very friendly. The only con I have is the pillows. They were a little lumpy. But other than that I really enjoyed my stay. August 28, 2013
Rated 5.0 out of 5.0 by Great Attention to Details Very nice Hotel, Staff and Management. Very clean, comfortable and affordable. August 19, 2013
Rated 5.0 out of 5.0 by Love it! For 2 years my family has gathered at the HIE Palestine for our annual gathering. We had used HIE in another city for several years, but when we contacted them a couple of years ago, the management had changed. The price for the meeting room was more than double, the room rate was higher, and they weren't thrilled that we wanted to bring food into our meeting room for snacks. My cousin called around checking other hotels and found the ladies who had been at the previous HIE now working in Palestine. The staff is wonderful. My bed was comfy. Breakfast is fresh with a good variety and restocked frequently. It is located in a quite part of town but not hard to find. It's just a short drive to restaurants and shopping centers. We will be back next year!! August 16, 2013
Rated 5.0 out of 5.0 by Fantastic service This hotel was wonderful. I brought a tour group of golden agers and they were so pleased with their experience at this hotel. I highly recommend. August 11, 2013
Rated 5.0 out of 5.0 by Nice amenities The room resembled a mini suite e.g. besides a comfortable, over-sized bed, there was a couch, desk and mini refrigerator which made for a pleasant stay. The wait staff was pleasant & helpful. The Continental Breakfast was more than adequate with one exception - I don't care for powdered eggs. I would, wholeheartedly, recommend this Inn to everyone. (I have stayed at this Inn several times in the past and plan to in the future.) June 7, 2013
Rated 3.0 out of 5.0 by they put charges randomly on your credit card! When I made my reservation using reward points, I was told I could bring my miniature aussie puppy for a $20 charge. After I returned home and viewed my credit card bill, I had one random charge for 22.60 and another for $50.00. When I called the hotel I was told the pet fee was ALWAYS $50.00 no exceptions. I went back and looked on the website for that specific hotel and it says "$35.00 for small dogs only with managers approval". I checked in with my dog and never did anyone say anything about him, except how cute he was. The agent also told me on the phone that they had accidentally charged me $22.60 and they didn't know why, but it had been credited back that night. My card does not have a credit for that amount! She did say she would "look into it and call me back". When I called guest relations for priority club members, she only referred me back to the hotel's manager, even after I told her that I had gotten nowhere talking with her. I think these people need to get their act together when taking liberties with a loyal customer's credit card (we are gold members who travel alot, we can always choose another hotel chain). My room was clean, but the bed was not comfortable. June 7, 2013
Rated 4.0 out of 5.0 by not good The rooms need more plugs like plugs on the table lamps for electronic devices. The pillows are to small and need firm ones. I stayed in room 104 and the room next door had loud music at 10 pm. Woke up to no lights in the morning. Need different kind of breakfast. Always the samething. Need more healthier foods. Like the fruit and yogurt. May 30, 2013
Rated 5.0 out of 5.0 by Did my mom tell you I was coming? I have come to trust Holiday Inn Express for good, clean rooms and a professional atmosphere. However, my recent experience at this one in Palestine has been remarkable. The staff was completely there to make my experience the best it could be. Of course, they fully satisfied my expectations with regards to to room and the breakfast quality and selection. However, they also doted on me and my family in a wonderful way. Whatever need we expressed, they were ready and willing to help find a solution. We absolutely felt at home. There is some special chemistry among the staff. Fantastic experience. We'll be back! May 27, 2013
Rated 5.0 out of 5.0 by A great experience We arrived here at midnight after an exhaustive journey. 10 hours flying from England to Dallas, tthen here were major delays at DFW which meant we did not collect our rental car until 9pm instead of the 5.30 it should have been. We then had to drive to Palestine in the dark. We finally arrived at this wonderful HIE, we were greeted by Gwen and Mike on the desk who were so kind and helpful it almost made being awake for 20 hours worthwhile. We were quickly in our room and bed where we slept very well. Our room was spacious, clean, comfortable and quiet, just what we needed. The next morning we partook of a very good breakfast, there was plenty of choice, hot and cold. Unfortunately we were only able to stay one night as we had to be elsewhere the next evening, but we did spend the morning in Palestine and a charming little town it is. Hopefully one day we willl return, and this is where we will stay. May 26, 2013
Rated 5.0 out of 5.0 by Great hotel with wonderful staff We arrived here very late and exhausted after a nightmare at Dallas Airport, we were met at the desk by Gwen & Mike who were kindness itself and did alll they could to assist us. Our room was very clean, comfortable and quiet, just what we needed having been awake for 20 hours. We were only here for one night but would definitely return if in the area. May 25, 2013
Rated 5.0 out of 5.0 by Absolutely the best!! Friendly, cheerful and helpful staff. Room was extremely comfortable; spotlessly clean; great bed; everything worked like it is supposed to. Owned and operated by a very nice family who lives next to the hotel and they work there every day...and it shows in the pride of ownership and the service to the customers. By far the best Holiday Inn I can remember staying in for a long time, big city or small. May 6, 2013
Rated 5.0 out of 5.0 by Delightful Experience We felt safe, comfortable, and welcome. Ginger provided outstanding service! Resident Managers were terrific and attentive. When we left, I asked that the manager consider a policy for NO SMOKING near the front entrance of the motel .... otherwise, everything was great! Thank you! April 25, 2013
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