Rated 4.5 out of 5 by 96
Rated 5.0 out of 5.0 by Neatgirl Love the pillows and very clean
We enjoyed our stay here. We found the hotel clean and comfortable. We loved the pillows. We did not get breakfast so cannot comment on that but the area looked clean. The staff was very friendly and helpful.
February 16, 2014
Rated 5.0 out of 5.0 by Bugtoo Frequent. IHG stayer
What a beautiful hotel. Rooms are wonderful. Comfy beds white soft big towels after a hot shower staff are all exceptional and very helpful y pets. Adored them with a lot of sloppy kisses we always return here when we are in town,
February 11, 2014
Rated 5.0 out of 5.0 by Beachgirl42 By Far the Best Pet Friendly Motel Ever
From my first conversation with Holly to the last with Amanda, the staff was exceptional. Beautiful and clean suite. Comfortable bed and good wifi. Having the Pet Rooms on the first floor was wonderful. If I had to make a suggestion for improvements I think the one thing that would make it better for pet owners is if there was more grassy area to walk the pet away from cars. Since my granddaughter lives in the area I will definitely be returning and I will stay at this facility. I wish all Pet Friendly Motels would provide such great accomodations.
February 10, 2014
Rated 5.0 out of 5.0 by Traveling old fogies Excellent value
We chose to stay at this location on our way down to the Florida keys, primarily because of its location close to the highway and the reasonable price. After checking in, we drove a short distance to Ocean Drive, ate at The Fish Shack and found a spot to park at the ocean front and walk a bit. Nice perks only a few minutes away without paying a big price. The Holiday Inn Express was clean, comfortable and a great value and we would recommend it.
February 5, 2014
Rated 1.0 out of 5.0 by lisafl worst stay ever!
Well to begin with at check in the young lady at the desk was putting rubber bands on her braces. Next she gave us a dirty room then made us wit to get a new room till she figured out why the first room was dirty. Next morning the same young lady from the night before shorted me ten dollars. Then my phone didn't work, after asking the front desk for a new phone I was told they didn't have any other phones. After insisting on a phone they gave me another one thatd dnt work. I wrote the GM an email outlining my complaints he wrote me a letter with a number of miss spelled words and errors. Then charged me a 150.00 charge for smoking??? I don't smoke and when I ccomplained he told me go be quiet and shut up.. for the remainder of my stay I felt very uncomfortable and checked out a week Early to go to a different hotel. When checking out he needed to insult me one more time by saying he needed to check the room before giving me my deposit back. Horrible Gm ruined my week
February 3, 2014
Rated 5.0 out of 5.0 by Lily from the Lake A Benchmark Hotel
We found this hotel to be a sparkling gem of the Holiday Inn Express. We thought the hotel was brand new because it was in such excellent condition. The lobby was bright and spacious and the furniture was very comfortable. It was a lovely spot to grab a cup of tea and read the newspaper.
The cleanliness of the hotel was superior. The front desk and hotel staff were all friendly and professional.
The location was a bit out from where we needed to be, but overall, worth the drive. I wish all Holiday Inn Express locations could be as well cared for as this one.
January 20, 2014
Rated 5.0 out of 5.0 by tasha1476 WONDERFUL
Wonderful hotel and great staff. I would highly recommend this property. Near a favorite restaurant of ours.
January 11, 2014
Rated 4.0 out of 5.0 by HDK0253 The room was outstanding. The service was very good.
As for the accomodations, you could not ask for better. The cleanliness, comfort and pleasant decor was great. However, I am unhappy with the original check in. After making a reservation for 3 nights and guaranteeing late arrival with my credit card, upon arrival I was informed that the reservation was only for one night and that the only rooms available for three nights was either a downgrade or an upgrade. Nothing available for three nights with the size room that I had reserved. So, I had to upgrade to get three nights accomodations at a more expensive rate. When I informed the clerk that I was an AARP member, I was told that the rate couldn't be changed. That the membership should have been mentioned at the time of the reservation. I explained that my daughter had made the reservation and wasn't aware that I was a member. I was then informed that it didn't matter, she could not adjust the rate. I almost went to another hotel, but the cleanliness of the room won over.
I would recommend this hotel, but would caution everyone to make sure that all information needed is given at the time of the reservation, because I don't believe anyone on duty at the desk has authority to make changes to accomodate for mistakes. in my opinion this is not the definition of excellent customer service.
January 2, 2014