Rated 4.5 out of 5 by 79
Rated 5.0 out of 5.0 by Junieg I can't say enough!
After spending seven days and nights at this wonderful establishment I could not be more happy. The management in the breakfast people all were outstanding. I can't say enough about PK and Tiffany they were outstanding. The professionalism is amazing and the past 2 stays that I have been there would make me stay again. I have stayed at other hotels in the area 2 times before staying here and will never stay anywhere else thank you so much for making us feel at home my wife and I truly appreciate it.
October 26, 2013
Rated 5.0 out of 5.0 by Querida Quiet and clean
Only negative was the pool, both days the pool was in need of cleaning. I exercise in the water for my back and was not able to.
October 24, 2013
Rated 5.0 out of 5.0 by Punty What an experience
very clean & modern property, always like to come back here. The staff is great & the housekeeping does very good job in cleaning rooms. Breakfst was great too. Love that pancake machine with cinnamon rolls!!!!!!
Great job to the staff.
October 21, 2013
Rated 3.0 out of 5.0 by atlantasusan stayed here twice
First time was great, this time was a check in nightmare. 6:30 PM and there were 5 people in line trying to check in, phone ringing from guests and potential guests calling. Young lady was doing the best she could with no help. took me half an hour to get my room key. Crazy... Manager next day told me someone had called in sick, my thought was management needed to come in and help then.
October 19, 2013
Rated 5.0 out of 5.0 by Griego54 Fantastic "One Night" Experience
We had a great time at this hotel. Very clean, great staff. Good breakfast. Good amenities. Very spacious room.
HAD A BLAST!!! WOULD DEFINITLY STAY AGAIN!!! GET THE EXECUTIVE SUITE AND JOIN IHG REWARDS FOR PRIORITY CLUB MEMBERSHIP.....
October 16, 2013
Rated 4.0 out of 5.0 by RVHR Friendly and clean property in Palm Bay
Good newer property on busy Malabar road, well located as set back from the road and is very quiet. rooms are standard HI level, but the people at this property make it warm and appealing, as does the quiet atmosphere. The internet is quite fast and breakfast adequate. One of the ladies at the front desk Tiff is outstanding and genuinely makes a difference at this hotel.
October 7, 2013
Rated 5.0 out of 5.0 by TessaC44 A perfect choice
My husband and I stayed here for 5 days/4 nights. The staff was the friendliest I have ever encountered. We never had a problem at any hour. We even called the desk one evening to borrow a wine bottle opener, and the gentleman at the desk hunted one up for us to use. We asked the desk staff for everything from directions, store locations, restaurant delivery menus, and discounts in the area, and they never disappointed. We had a smoking king bed room with a seating area. Everything was clean and fresh. The housekeeping staff was amazing. The pool was well kept and clean. The gym looked state-of-the-art, though we didn't use it. The computer room that was available was a life-saver since we didn't bring our laptop with us, they even have a printer for guest use. Free breakfast was great, down in the lobby area. Love the pancake machine, wish I had one for home! Another plus is we were right by I95 and several shopping malls/plazas. Overall, this was the best hotel stay I have had in years. Especially for the price. I will stay here every time I visit the area, and my husband agrees.
October 6, 2013
Rated 5.0 out of 5.0 by CalMB The way all getaways ought to be.
On our four day getaway to relax and visit with the grandkids, Holiday Inn Express in Palm Bay was wonderful. A lovely, comfortable room and genuinely hospitable staff made our stay the way all getaways ought to be. We'll be back.
October 3, 2013
Rated 5.0 out of 5.0 by Gatorron1 Great facility, outstanding staff, Highly Recommended.
Beautiful facility and the staff was just great. Had a great hot breakfast. Rooms were very clean. Highly recommend.
October 3, 2013
Rated 5.0 out of 5.0 by MiniCoop Convenient, clean, and spacious!
Convenient location off I-95 and had a vacancy last minute at an affordable price. The room was clean and spacious and we took advantage of the continental breakfast before hitting the road. I would stay here again!
October 1, 2013
Rated 5.0 out of 5.0 by plca easy access, clean, comfortable
Only complaint is lack of fresh fruit options at breakfast - which should be a given in Florida!
September 29, 2013
Rated 3.0 out of 5.0 by PalmBayVisit PalmBayVisit
We were traveling with our children (3) for a extended family gathering. We chose this hotel because it would accommodate a pet and because it provided breakfast. We like to eat within the hotel so that we can take turns dressing and get out to do our activities at an early hour. This was not possible on this trip. The food was inedible. The eggs were powered and the bread choices were all stale. The ham was pre-packaged deli meat heated up in a microwave. The orange juice tasted like sugar water. Even the signature cinnamon rolls were stale. The coffee was cold as though it had been sitting out since the night before. Our family would not eat it so we were forced to travel elsewhere for breakfast which added an additional cost or our trip and made us late to our activities.
When we arrived to the room - the ice machine was not working so we had to travel up and down the elevator to find ice.
There is only one elevator and you have to wait ten minutes for it. Which is normally not an issue - since we can take the stairs but our son was on crutches.
When we arrived at the hotel it was late and we were all tired. I pulled out the sofa bed and it was heavily stained and was unmade. Plus there was nothing to make the bed. I had to walk downstairs after searching for ice to get bedding so that I could make the bed.
The rooms were clean and the staff we encountered were courteous.
However, if you choose a hotel based on the availability of breakfast - go elsewhere.
September 19, 2013
Rated 1.0 out of 5.0 by Proubian Don't forget your towels
Accidentally left a towel down by the pool and they decided to charge me $20. Don't forget to bring your towel!
September 8, 2013
Rated 5.0 out of 5.0 by useruser Good Hotel
Some guest slam doors. Usually quiet.
September 4, 2013
Rated 4.0 out of 5.0 by glorii2 Location
Always a great stay at the Holiday Inn Express in Palm Bay. Clean rooms, good service, pleasant employees, and a good breakfast selection.
September 2, 2013
Rated 5.0 out of 5.0 by Loca29 WOW, great staff & Service
I was amazed how the staff goes an extra mile to keep you happy during your stay. All those good reviews we say were correct & the rooms are so clean that I cant believe.
August 24, 2013
Rated 5.0 out of 5.0 by Craftydragon Clean and comfortable
The room was quite comfortable and clean. The location was central to all of my shopping for last minute items for my son who is going to FIT. The pool and hot tub were just what I needed after my long drive.
August 21, 2013
Rated 5.0 out of 5.0 by Jimmie55 Great Hotel
stayed for two nights to visit friends in the area this is one of the best HIE I have ever stayed in. Very clean, quiet, and comfortable. would have like to be able to control the fan speed on the A/C as it was somewhat noisy, but all in all I would stay here again. Great staff.
August 20, 2013
Rated 5.0 out of 5.0 by Sunriseresidents2 Every aspect perfect.
Same as last review only better.Staff,room , overallthe best of the best.
August 16, 2013
Rated 5.0 out of 5.0 by pineapple4 A great getaway staycation
We were looking for a place to go he last week before school started back. Couldn't really go far, but wanted somewhere different, a pool and near the beach. HIE was the perfect place. Everything was clean. Everyone was nice. It wasn't in an overly busy place, so you still had that "home feeling". The pool and spa were wonderful. Just a few miles down the road was the beautiful Atlantic Ocean. The weather was beautiful too. We loved every minute of our stay.
August 16, 2013
Rated 5.0 out of 5.0 by Midget317 Great Experience
We were in town because of a family member in Hospice. We were unsure of the number of nights we would be staying. The staff was very sympathetic, warm and friendly. The room was very clean. The towels are much better than most hotels. The breakfast was exceptional for "free breakfast" deals. The entire experience was professional and very pleasant indeed. I would definitely recommend this hotel to anyone visiting the Melbourne area!
August 15, 2013
Rated 3.0 out of 5.0 by bunch10 Nice hotel but not so nice staff
My family & I were there for a national deaf conference, we thought everything was going to be great but troubles happened at arrival and after we checked out. When I booked the reservation well in advance I was asked about the adults & children, I asked for double beds. When we arrived we wer given the rooms with the king bed, which we reluctantly accepted but asked for a cot; it wasn't so much the cost (although ridiculous), it was the attitude of some of the staff. The cost of the cot ended up not being what we were told because there was an agreement between the conference & the hotel but the staff as I've said was a tad rude. Upon checkout, we did recieve the statement but because we paid cash in the beginning we thought nothing of it until we arrived home & was going through our bank account. We then saw that we had 2 charges & 1 pending charge. My husband made a call and whomever he talked with was extremely rude to him. We were told those were charges due to the adults in the room, when my husband explained again that we had children, the person he was talking with continued to be rude. In essence it really was not necessary to be rude all the way through, there were a lot of people there for a conference and this indeed was not great customer service.
July 30, 2013
Rated 5.0 out of 5.0 by GNVG8R Recommended
I've stayed here several times for business. Always pleasant, and I know that I'll be treated well from check-in through check-out.
July 29, 2013
Rated 2.0 out of 5.0 by Cruiser62 Too much noise
We spent one night there and two groups of sports families were there for tournaments. Kids were running down the hallways late at night, loud voices, etc.
We called downstairs to the front desk but it did not get better. Did not get a good night sleep
I've stayed with HD Inn a number of times and when the stay is not a good one, I have not been charged for my stay.
Not in this case. I was told there was nothing they could do about the charge or the noise.
I understand they can't always control the actions of their guests, but in those cases, customer satisfaction should be guaranteed and something done on the bill to make up for it
July 28, 2013
Rated 1.0 out of 5.0 by kcollison Fine hotel. Terrible service.
Upon check-in, I had a minor hiccup during check-in. Our church made the reservation for me, a pastor, overseeing a youth camp in the area. But there was a discrepancy between the terms of our reservation and what the front desk said. Then they wouldn't accept our tax-exempt status and form. This is a minor issue to me, nothing bigger than most hotel desks deal with every day, I am sure. My real problem was with the staff's complete disregard for the confusion they had caused and unwillingness to make things right. In spite of the chain's reputation for excellent customer service, the person I dealt with had no interest in serving the customer, only defending the franchise. ("Just call first next time!") I will not be booking Holiday Inn Express again, unfortunately. Otherwise a nice stay!
July 24, 2013
Rated 5.0 out of 5.0 by tous69 Overall experience
I have been a member of priority awards since they were charging to join and I have stayed at many Holiday Inns' and in recent years have tried to stay at mostly at Express versions. This is one of the cleanest and nicest I have been at and I would recommend it to others. The only negative is it is a little difficult to get to from one direction.
July 17, 2013
Rated 5.0 out of 5.0 Clean hotel with friendly, helpful staff!
Entire staff was very friendly and helpful. Had some noisy neighbors we were concerned about but staff assured us they would not be a problem later in the evening and they were not. Very clean hotel. Breakfast was adequate, was disappointed there was no fresh fruit. Overall tho for the price this was an excellent hotel I would highly recommend.
July 3, 2013
Rated 5.0 out of 5.0 by Paroam Very nice hotel
We stayed here two nights and were very pleased with this hotel. Room was very comfortable and the staff members were very kind and helpful.
July 2, 2013
Rated 5.0 out of 5.0 by Mike1151 Excellent property and great service.
Excellent Property. We enjoyed our stay. Property is well maintained. Young lady who checked us in was very friendly and helpful.
June 24, 2013
Rated 3.0 out of 5.0 by FLroad1 Odd location, decent room
Very standard HI Express. Location is a little strange, somewhat isolated behind a gas station. Breakfast was poor, many items available including Cinnamon rolls, meat, eggs, fruit, yogurt - nice selection of white bread and pancakes.
June 23, 2013