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Rated 4.5 out of 5 by 125 reviewers.
Rated 4.0 out of 5.0 by The room was outstanding. The service was very good. As for the accomodations, you could not ask for better. The cleanliness, comfort and pleasant decor was great. However, I am unhappy with the original check in. After making a reservation for 3 nights and guaranteeing late arrival with my credit card, upon arrival I was informed that the reservation was only for one night and that the only rooms available for three nights was either a downgrade or an upgrade. Nothing available for three nights with the size room that I had reserved. So, I had to upgrade to get three nights accomodations at a more expensive rate. When I informed the clerk that I was an AARP member, I was told that the rate couldn't be changed. That the membership should have been mentioned at the time of the reservation. I explained that my daughter had made the reservation and wasn't aware that I was a member. I was then informed that it didn't matter, she could not adjust the rate. I almost went to another hotel, but the cleanliness of the room won over. I would recommend this hotel, but would caution everyone to make sure that all information needed is given at the time of the reservation, because I don't believe anyone on duty at the desk has authority to make changes to accomodate for mistakes. in my opinion this is not the definition of excellent customer service. January 2, 2014
Rated 3.0 out of 5.0 by Second floor allows smoking After assigning us Room 225 we discovered the hallways reeked from smoke… We were not informed that there would be smoking allowed on that floor.. We should have been asked if we minded being on a smoking floor, It made coming and going to the elevator a nasty experience.. Upon leaving we inquired at the front desk and that is when they told us it was a law in Fla. that they have some rooms assigned for smoking… Also the towels were hard and scratchy… January 2, 2014
Rated 4.0 out of 5.0 by Nice welcome by front desk Overall nice hotel as you know what you get with hie. My suggestion would be not to close breakfast exactly at 9:30 hrs as guests are still showing up (late) and some flexibility in this field would certainly be appreciated! January 1, 2014
Rated 5.0 out of 5.0 by Texas Public Works Guy Everything was outstanding and PK is someone who defines amazing customer service. We will be back. January 1, 2014
Rated 5.0 out of 5.0 by Awesome experience!!! Very nice Hotel. Clean rooms, nice staff...very friendly and professional..(Tiffani). December 30, 2013
Rated 4.0 out of 5.0 by We enjoy Palm Bay HIE We always enjoy the Holiday Inn Express in Palm Bay. It's convenient, clean, excellent staff and great coffee and breakfast. This visit the a/c was rather loud in the room - it was a blast! Overall, we highly recommend this as a home away from home. December 29, 2013
Rated 5.0 out of 5.0 Great Place to stay My family and I have stayed here for the past several years during the Holiday Seaons as well as during other " Family Gatherings" We love the location , the excellent service, the great staff members,and the "free breakfast" is a sweet addition We highly recommend you consider staying here, you will thank us December 29, 2013
Rated 5.0 out of 5.0 by An absolutely wonderful experience! The room was perfect and the staff so thoughtful. Really appreciate the excellent service and want to thank PK for all his service! Merry Christmas to you all! December 29, 2013
Rated 5.0 out of 5.0 by Clean Great place to stay. I stayed here on my way to a cruise for 2 years now and it has been very clean and had a good breakfast. Thanks for a job well done. December 24, 2013
Rated 5.0 out of 5.0 by Great customer service Erin and Hollly excel at customer service and freindliness. December 21, 2013
Rated 5.0 out of 5.0 by Great stay. As usual we had a great stay at a Holiday Inn Express. Olive Garden right across the parking lot. Front Desk was very nice. December 20, 2013
Rated 4.0 out of 5.0 by room and breakfest area excellant hotel , but they got cheep on some esensials , in the room the bars of soap were so small they slid out of your hands while you were trying to use them , and the facial tissue was so bio-degradable that it started to disintragrate while you were using it ! in the breakfest area the plastic ware was the worst i have ever seen , it was so flinsey your fingers worked better , not to mention my bagle was not a day old , it was a week old !!!!! December 14, 2013
Rated 5.0 out of 5.0 by great service as always My and I stay at least 2x monthly.Everything gets better each stay. December 11, 2013
Rated 5.0 out of 5.0 by stayed here for the second year in a row...Fantastic! We came down for a wrestling tournament and for the second year in a row ..THIS IS THE PLACE TO STAY! Easy,early check-in...super friendly staff...clean room,pool,hot tub,work-out room,laundry....everything! There were several teams here,but it was quiet. The breakfast was super and they didn't mind that we packed it up to go...ate after weigh-in Sat. morning. My son graduates this year,but we will stay here again anytime business takes us here. Great job! December 10, 2013
Rated 5.0 out of 5.0 by Stop over Staff was very friendly and polite! Helpful with recommendations! Hotel was easy to find. I enjoyed the stay pretty much! December 10, 2013
Rated 5.0 out of 5.0 by Unexpected surprise We actually hadn't planned on staying in Palm Bay but our car broke down and we didn't have a choice. I got on Trip Advsiors and this place was recommended. Glad it was, the staff couldn't have been any nicer. With it being Thanksgiving Day when we checked in, Erin at the front desk was calling all over to see who was open for dinner and within walking distance. She was fantastic. Then Patrick took over the next day and was superb. I highly recommend this Holiday Inn Express to anyone, beautiful town, great location and excellent staff. Thank you for making our crisis bearable!!!!! December 5, 2013
Rated 5.0 out of 5.0 by Clean and fresh, nice staff, great breakfast! Can't get much better! It's a great hotel close to all and super clean! Stayed in a suite for 4 nights. Beds were comfy with a firm and soft pillow to sleep with! Definitely going to stay again for the third time when we visit family in Palm Bay! The breakfast was great also...lots to offer. December 3, 2013
Rated 4.0 out of 5.0 by Nice hotel could change a few things Room was a little noisy with surrounding rooms perhaps dogs are allowed stay there Keep up with maintenance dryer wasn't working for a few days Breakfast staff polite and nice as was front desk Nice place convenient to 95 and have stayed in others in Florida getting better yearly November 29, 2013
Rated 5.0 out of 5.0 by Guest service The staff at this hotel is very attentive to the guests needs and comfort October 27, 2013
Rated 5.0 out of 5.0 by I can't say enough! After spending seven days and nights at this wonderful establishment I could not be more happy. The management in the breakfast people all were outstanding. I can't say enough about PK and Tiffany they were outstanding. The professionalism is amazing and the past 2 stays that I have been there would make me stay again. I have stayed at other hotels in the area 2 times before staying here and will never stay anywhere else thank you so much for making us feel at home my wife and I truly appreciate it. October 26, 2013
Rated 5.0 out of 5.0 by Quiet and clean Only negative was the pool, both days the pool was in need of cleaning. I exercise in the water for my back and was not able to. October 24, 2013
Rated 3.0 out of 5.0 by stayed here twice First time was great, this time was a check in nightmare. 6:30 PM and there were 5 people in line trying to check in, phone ringing from guests and potential guests calling. Young lady was doing the best she could with no help. took me half an hour to get my room key. Crazy... Manager next day told me someone had called in sick, my thought was management needed to come in and help then. October 19, 2013
Rated 5.0 out of 5.0 by Fantastic "One Night" Experience We had a great time at this hotel. Very clean, great staff. Good breakfast. Good amenities. Very spacious room. HAD A BLAST!!! WOULD DEFINITLY STAY AGAIN!!! GET THE EXECUTIVE SUITE AND JOIN IHG REWARDS FOR PRIORITY CLUB MEMBERSHIP..... Thanks guys! October 16, 2013
Rated 4.0 out of 5.0 by Friendly and clean property in Palm Bay Good newer property on busy Malabar road, well located as set back from the road and is very quiet. rooms are standard HI level, but the people at this property make it warm and appealing, as does the quiet atmosphere. The internet is quite fast and breakfast adequate. One of the ladies at the front desk Tiff is outstanding and genuinely makes a difference at this hotel. October 7, 2013
Rated 5.0 out of 5.0 by A perfect choice My husband and I stayed here for 5 days/4 nights. The staff was the friendliest I have ever encountered. We never had a problem at any hour. We even called the desk one evening to borrow a wine bottle opener, and the gentleman at the desk hunted one up for us to use. We asked the desk staff for everything from directions, store locations, restaurant delivery menus, and discounts in the area, and they never disappointed. We had a smoking king bed room with a seating area. Everything was clean and fresh. The housekeeping staff was amazing. The pool was well kept and clean. The gym looked state-of-the-art, though we didn't use it. The computer room that was available was a life-saver since we didn't bring our laptop with us, they even have a printer for guest use. Free breakfast was great, down in the lobby area. Love the pancake machine, wish I had one for home! Another plus is we were right by I95 and several shopping malls/plazas. Overall, this was the best hotel stay I have had in years. Especially for the price. I will stay here every time I visit the area, and my husband agrees. October 6, 2013
Rated 5.0 out of 5.0 by The way all getaways ought to be. On our four day getaway to relax and visit with the grandkids, Holiday Inn Express in Palm Bay was wonderful. A lovely, comfortable room and genuinely hospitable staff made our stay the way all getaways ought to be. We'll be back. October 3, 2013
Rated 5.0 out of 5.0 by Great facility, outstanding staff, Highly Recommended. Beautiful facility and the staff was just great. Had a great hot breakfast. Rooms were very clean. Highly recommend. October 3, 2013
Rated 5.0 out of 5.0 by Convenient, clean, and spacious! Convenient location off I-95 and had a vacancy last minute at an affordable price. The room was clean and spacious and we took advantage of the continental breakfast before hitting the road. I would stay here again! October 1, 2013
Rated 5.0 out of 5.0 by easy access, clean, comfortable Only complaint is lack of fresh fruit options at breakfast - which should be a given in Florida! September 29, 2013
Rated 3.0 out of 5.0 by PalmBayVisit We were traveling with our children (3) for a extended family gathering. We chose this hotel because it would accommodate a pet and because it provided breakfast. We like to eat within the hotel so that we can take turns dressing and get out to do our activities at an early hour. This was not possible on this trip. The food was inedible. The eggs were powered and the bread choices were all stale. The ham was pre-packaged deli meat heated up in a microwave. The orange juice tasted like sugar water. Even the signature cinnamon rolls were stale. The coffee was cold as though it had been sitting out since the night before. Our family would not eat it so we were forced to travel elsewhere for breakfast which added an additional cost or our trip and made us late to our activities. When we arrived to the room - the ice machine was not working so we had to travel up and down the elevator to find ice. There is only one elevator and you have to wait ten minutes for it. Which is normally not an issue - since we can take the stairs but our son was on crutches. When we arrived at the hotel it was late and we were all tired. I pulled out the sofa bed and it was heavily stained and was unmade. Plus there was nothing to make the bed. I had to walk downstairs after searching for ice to get bedding so that I could make the bed. The rooms were clean and the staff we encountered were courteous. However, if you choose a hotel based on the availability of breakfast - go elsewhere. September 19, 2013
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