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Rated 4.6 out of 5 by 145 reviewers.
Rated 2.0 out of 5.0 by Too much noise We spent one night there and two groups of sports families were there for tournaments. Kids were running down the hallways late at night, loud voices, etc. We called downstairs to the front desk but it did not get better. Did not get a good night sleep I've stayed with HD Inn a number of times and when the stay is not a good one, I have not been charged for my stay. Not in this case. I was told there was nothing they could do about the charge or the noise. I understand they can't always control the actions of their guests, but in those cases, customer satisfaction should be guaranteed and something done on the bill to make up for it July 28, 2013
Rated 1.0 out of 5.0 by Fine hotel. Terrible service. Upon check-in, I had a minor hiccup during check-in. Our church made the reservation for me, a pastor, overseeing a youth camp in the area. But there was a discrepancy between the terms of our reservation and what the front desk said. Then they wouldn't accept our tax-exempt status and form. This is a minor issue to me, nothing bigger than most hotel desks deal with every day, I am sure. My real problem was with the staff's complete disregard for the confusion they had caused and unwillingness to make things right. In spite of the chain's reputation for excellent customer service, the person I dealt with had no interest in serving the customer, only defending the franchise. ("Just call first next time!") I will not be booking Holiday Inn Express again, unfortunately. Otherwise a nice stay! July 24, 2013
Rated 5.0 out of 5.0 by Overall experience I have been a member of priority awards since they were charging to join and I have stayed at many Holiday Inns' and in recent years have tried to stay at mostly at Express versions. This is one of the cleanest and nicest I have been at and I would recommend it to others. The only negative is it is a little difficult to get to from one direction. July 17, 2013
Rated 5.0 out of 5.0 Clean hotel with friendly, helpful staff! Entire staff was very friendly and helpful. Had some noisy neighbors we were concerned about but staff assured us they would not be a problem later in the evening and they were not. Very clean hotel. Breakfast was adequate, was disappointed there was no fresh fruit. Overall tho for the price this was an excellent hotel I would highly recommend. July 3, 2013
Rated 5.0 out of 5.0 by Very nice hotel We stayed here two nights and were very pleased with this hotel. Room was very comfortable and the staff members were very kind and helpful. July 2, 2013
Rated 5.0 out of 5.0 by Excellent property and great service. Excellent Property. We enjoyed our stay. Property is well maintained. Young lady who checked us in was very friendly and helpful. June 24, 2013
Rated 3.0 out of 5.0 by Odd location, decent room Very standard HI Express. Location is a little strange, somewhat isolated behind a gas station. Breakfast was poor, many items available including Cinnamon rolls, meat, eggs, fruit, yogurt - nice selection of white bread and pancakes. June 23, 2013
Rated 5.0 out of 5.0 by always the best It's our home away from home! Can,t say more than that. June 23, 2013
Rated 5.0 out of 5.0 by Comfortable Bed , Breakfast and Great Services KP himself and his staff made me very very comfortable . Will recommend Holiday Express to all my friends. Two of my friends already made reservations to stay at the hotel. June 22, 2013
Rated 4.0 out of 5.0 by Definitely Recommend Everything about this property was good. The location (easy in/out from freeway), the room (very clean), the adaptability of the staff (the first room given to us had a slight odor - they immediately/easily moved us to another room), and the management (addressed my concerns quickly and to my satisfaction) made this a wonderful choice. I will definitely choose this HolidayInn Express for my next visit to the Palm Bay area. June 3, 2013
Rated 4.0 out of 5.0 by Home away from home My husband and I were originally booked for two nights as we were in Palm Bay for a wedding at the Oceanfront. We ended up extending our stay an extra day because we had such a blast (and I don't mean outside of the hotel#. We enjoyed ourselves as we were able to just be us all weekend. We slept, woke up and slept again. Service at the front desk and housekeeping was professional and efficient. They accomodated us with everything we needed. Extended our stay with no problem at all. PK #general manager) and his staff are wonderful! June 3, 2013
Rated 1.0 out of 5.0 by Not A Happy Ending Stayed here for four nights. All seemed to be going well until the last night. We returned to our room to find housekeeping had failed to visit. We immediately checked the door to assure ourselves we had removed the "do not disturb sign". We had. Called down to the front desk where the girl could only repeat housekeeping noted that the do not disturb sign was on the door. It had been until shortly after noon. We left the room right after the showcase on the Price is Right. On the way out we passed the room next door where housekeeping was cleaning the room. Later, when getting fresh towels from the clerk at the front desk I asked her to inform the manager what happened. She assured me she would. The next day when I saw the manager he acted as though he was not familiar with my complaint. I told him. His reply was that housekeeping is usually there until one. I assure him they were since I passed her on the way out. He just stared at me. No apology. Upon checkout I informed him that I got no apology only justifications. Again, just a stare. I got the impression he didn't really care. It wasn't the end of the world just handled very poorly. I did not leave on a happy note. June 2, 2013
Rated 5.0 out of 5.0 by pleasurable stay My husband and I visit Melbourne frequently. We chose Holiday Inn Express and "express" how glad we did. The staff, especially Holly, P.K. and Tiffany, are one of the most gracious teams we have ever encountered. Their professionalism and aim to please comes thru the minute you walk thru the doors. The service and breakfasts makes our stay so comfortable that we look forward to coming back again and again. May 14, 2013
Rated 5.0 out of 5.0 by LEISURE very clean and modern, nice relaxing experience and close to I-95 May 11, 2013
Rated 5.0 out of 5.0 by Great overall stay! Thank you for making our stay beyond excellent. PK, the general manager was welcoming and personable each day we saw him. Truly, this general manager cares about his guests making our stay exceptional. His kindness innately extended to his staff making every exchange with each every one of them pleasant and warm. The staff seemed to genuinely enjoy their work environment and their bliss was tangible. Thank you Palm Bay Holiday Inn for making our trip memorable. The Nandori Family April 23, 2013
Rated 5.0 out of 5.0 by Lovely Hotel My husband and I were only staying a couple of days at this location on our vacation. We quickly realized what a great hotel and location it is. Next time we plan to stay there longer.The only problem we had was finding it for the first time, since the entrance is rather hidden. Other than that, it was all great! April 14, 2013
Rated 5.0 out of 5.0 by Great place to stay The Holiday Inn Express Palm Bay is one of the nicest places we've stayed in a long time. It is clean and looks new although I was told it is over 3 years old. Great location. Since this hotel is located near a beach we've talked about staying there for our next vacation. Great job maintaining the property. April 11, 2013
Rated 5.0 out of 5.0 by Excellent service!!! You won't be disappointing; this is best Hotel in the area!!! April 9, 2013
Rated 5.0 out of 5.0 by Couldnt be better On arrival made to feel very welcome, Room large and very comfortable. Staff very helpful. We were in Florida for 15 days and this was probably the best hotel we stayed in and was very good value for money, wish other more expensive hotels were as good. Only downside was that we were only here for one night. April 4, 2013
Rated 5.0 out of 5.0 by Great place to stay We stayed when we were in town for a soccer match. Great hotel very clean and new. We will stay here again if in the area again. March 29, 2013
Rated 5.0 out of 5.0 by Staff is just like family This is our third trip here in about a year. PK and his crew make everyone feel like part of the Holiday Inn Express family. We will go back again! March 28, 2013
Rated 5.0 out of 5.0 by Outstanding Service and Value The staff at this Holiday Inn Express are well trained, very carrying and go out of their way to make sure that you have an enjoyable stay. They really undertand the meaning of service... March 27, 2013
Rated 5.0 out of 5.0 by Brand New hotel I was amazed to see this hotel & great outstanding customer care. They also opened a new U Turn for all the guest leaving the hotel. It is a perfect quiet location. March 21, 2013
Rated 5.0 out of 5.0 by Excellent Stay we really enjoyed our stay . Erin was excellent getting us rooms that we needed and very friendly to all of us! The hotel was wonderful...the beds amazing....the pool and hot tub were well kept and enjoyable! We will definitely stay another time when back in area! March 21, 2013
Rated 5.0 out of 5.0 by Excellent property...very clean and fresh. I highly recommend this property ,especially the suites, which are large, comfortable and tastefully decorated . This is a fairly new property that has been well- maintained. March 20, 2013
Rated 4.0 out of 5.0 by CollegeTour Your hotel was recommended by a co-worker and we were very pleased with our stay. I found the hotel location was ideal to everything we wanted to visit. There were two minor incidents however, one the front desk told us that breakfast was continental and it was not ( we take fault for not reading that on the website) (maybe communication); second - I was concern about the note on the elevators' closets that warned "over-heating". I hope that has been corrected. Overall, WONDERFUL STAY.... March 19, 2013
Rated 5.0 out of 5.0 by Needed to Relax I needed to get away and relax and enjoyed a long weekend. I used to live in the Melbourne/Palm Bay area so I know my way around and this Holiday Inn is in a good spot as far as shopping and restaurants. It is directly off I-95, which is good, except that coming out of the hotel, you can't make a left to get back on the interstate! You have to go right and turn around at the next light. Not a deal breaker by any means. Fabulous staff, clean room, nice exercise room, fairly good variety of breakfast items, clean heated pool and outdoor spa. A small con was that my room was at the end of a hall near a stairwell door and it slammed shut. So everytime somebody came in or out, BAM! went the door. Again, not a deal breaker, but annoying when you are trying to enjoy sleeping in. All in all, I would absolutely stay at this hotel location again. March 15, 2013
Rated 1.0 out of 5.0 by Discourteous Staff and a Smoke Intense Room Yep. If you want unfriendly staff and a room that has an overwhelming smoke odor, you've come to the right place. Staff messed up the reservation and stuck us in a smoking room. Wouldn't mind a non-smelly smoking room but this room was horrific. Tried to follow-up to get help from the corporate center. Was told I would be called back . . . I'm still waiting for the courtesy of a return phone call. We will avoid Holiday Inn Express in the future. Didn't feel like we were treated well or even in a civil manner. P.S. - I am a Priority Club Member. I speak from experience. March 8, 2013
Rated 5.0 out of 5.0 by Great Choice! We had never been to Palm Bay before. Did not know the area at all. Have never had a bad experience with a Holiday Inn Express before so we decided to give you a try. We were so impressed with the Cleanliness, Comfort and Customer Service! We were on the road every day and didn't have time to try your breakfast out. We did however enjoy the coffee every a.m. as we exited the building. Location couldn't have been better. Right next to the I-95 so getting anywhere was very convenient. Restaurants, stores and gas stations were all right there. Would definitely stay with you again. March 4, 2013
Rated 2.0 out of 5.0 by Not Up to Par! It all started with the Registration. The lady at the front desk was nice with her greeting. Priority Club? No big deal. We only treat Platinum club members specially any more. Then came the big surprise. They had an old credit card number on file and told me that my advance discounted reservation had been CANCELLED and I had been bumped up to the regular rate, which was $20 higher! You're sure we can't honor the internet "confirmed" rate? I have it here as printed from Holiday Inn! "No, you'll just have to speak to the management, they'll be here at 8AM tomorrow." Ok, I'll wait. But this isn't the way I've been treated since becoming a Priority Club member back in 1980!! I was hopeful the manager would be nice and honor the "confirmation" price. NO SUCH LUCK! In fact, she was very dismissive. She said they "tried" my old credit card 3 or 4 times and when it kept getting declined, they changed my rate. FYI, I had already contacted Holiday Inn reservations and updated my credit card info and was told everything was ok for this reservation. The Holiday Inn in Brunswick, GA was nice enough to send me a note about the card mixup and honored my rate! The manager in Palm Bay, FL blamed It on the computer and said there's just nothing she could do. Right. Not at all happy and there are lots of other choices a 40+ year Priority Club member is now checking out for my lodging dollars!! Oh, the breakfast was out of muffins, the eggs were cold and the list goes on. This HI Express was NOT UP TO PAR!! March 3, 2013
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